I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It’s worth it
They're giving me a free phone that's on. Your doing best to be who you are today. Keeping searching and you'll find what will make you even more of a well working business.
2. Juni 2026
Antwort von Gen Mobile
Hi Zaire! Thank you for the five star review! We're so glad to hear that you are enjoying the free device. If you have any question regarding your account and/or service, give us a call by dialing 611 from your Gen Mobile device.
My phone would not accept charging…
My phone would not accept charging after only two months of normal use. I called you and was told I had to PURCHASE a new one. Thanks for nothing.
2. Juni 2026
Antwort von Gen Mobile
Hi Bernard, we’re very sorry to hear about the charging issue and the frustration from your previous call.
Since your phone isn't accepting a charge, please email our care team directly at genmobilecare@dish.com, so we can review your case. While our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help.
If you have access to another device, you can also chat with us live at genmobile.com.
Bad!,company
I had at&t, I kept getting meagevhad to do a update for gen Mobil. Well I did so not to loose service! An I haven't Ben able to revive orakeva call scense! I have total no signal bars! Gen Mobil sucks! They do not give u good service! I say there service is 0!!! Do not go to gen Mobil is my best advise
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Gen Mobile
Hi Karan, we are very sorry to hear that you lost service after completing an update. For security purposes, we need to verify your account details directly to fix this technical issue. Please chat with us at genmobile.com, email us at genmobilecare@dish.com, or call our customer care team from another device at 1-833-528-1380, so we can help resolve your issue.
It has been a very negative…
It has been a very negative experience.I haven't had my phone a month and I 'm trying to get to the doctors in need of transportation, and that's when the phone goes out for no reason.They use all these excuses saying that I didn't go to the national verifier, or I went to another carrier.Which I did not so when you really need the phone, it will not work for you.And then they ask you for money, then they want all your information.And a bank card and use that it's a very bad company with a very bad product.And they will not service that
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Gen Mobile
Hi Michele, we are very sorry to hear about this experience. We understand how frustrating it is to be without service when you need it most.
Because we cannot access your personal account details or verify your Lifeline status through this public review, we want to connect with you to get this sorted out. One of our team members will reach out to you directly. If you need immediate assistance, please call our customer care team at 1-833-528-1380 or email us at genmobilecare@dish.com, so we can help you right away.
I never have any problems with my…
I never have any problems with my service. I always have a signal.
14. Mai 2026
Antwort von Gen Mobile
Hi Natalie, thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with GenMobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here to support you!
Antwort von Gen Mobile
Hi Tannia,
We love to hear that you are enjoying service with Gen Mobile! If you have any questions regarding your service in the future, call our Customer Care team by dialing 611 from your Gen Mobile device. Our agents are eagerly waiting to assist you.
Antwort von Gen Mobile
Hi Donald, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Very well set up and timely delivery…
Very well set up and timely delivery of phone so far good service
21. Mai 2026
Antwort von Gen Mobile
Hi Scott, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I could use a better phone
I could use a phone. That’s a bit better. How is it that my little Niece that’s younger than he got a better phone. My impression was, I was supposed to get a specific one. Wasn’t one I got
21. Mai 2026
Antwort von Gen Mobile
Hi there!
We're sorry to hear that the device you received was not the one promised. Please call our Customer Care team by dialing 611 so we can assist you with any device questions. To speed things up, we recommend having your 4-digit PIN ready when calling. Our agents will be waiting for your call to explore device options with you.
Antwort von Gen Mobile
Hi James, we’re sorry you’re experiencing this issue. This can sometimes happen if there are too many apps running in the background, the phone’s storage is nearly full, or it needs a software update.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
My phone won't come on and when it does…
My phone won't come on and when it does the connection is very choppy and don't know when or IF the phone will work that day....
16. April 2026
Antwort von Gen Mobile
Hi Elizabeth,
We're sorry you are having issues with our device. Please contact our Customer Care team at 1-833-528-1380 if you need immediate assistance or chat with an agent by going to our website at https://www.genmobile.com/contact. An agent will be more than happy to look into low cost device options with you. You can also bring a device you already own to use with your Gen Mobile SIM card. Our agents will be available to assist you when you call!
Antwort von Gen Mobile
Hi Jon, I truly empathize with the difficulties you’re facing with your network and phone. It’s understandable to feel frustrated in this situation. Gen Mobile partners with one of America's largest 5G networks to provide you with premium service at an affordable price, but I know that speeds can vary based on your location and device. Please don’t hesitate to reach out by calling 611 from your phone or chatting with us on our webpage. We’re here to help you and review your coverage area together.
Antwort von Gen Mobile
Hi Misty! Thank you for sharing your experience. We're thrilled to hear you're enjoying our great service!
Antwort von Gen Mobile
Hi Dolores, Thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with Gen Mobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here for you!
While setting up the service
While setting up the service, I was able to be walked through it easily.
Phone was shipped in a timely manner and was able to be used right away per requested.
Very please!!
31. März 2026
Antwort von Gen Mobile
Hi Ashley, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Love the service just wish my phone was…
Love the service just wish my phone was bigger my eyes are bad but other then that service is good
21. Mai 2026
Antwort von Gen Mobile
Hi Kendra, thank you for sharing your feedback with us. If the current screen size isn't working for you, we do offer low-cost upgrade options. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). You can also bring your own compatible device to our service. Please call us at 611 from your Gen Mobile phone, so we can help you find a better fit.
Antwort von Gen Mobile
Hi Michelle,
Thank you for your feedback! We hope to continue to provide the experience you deserve! Call us if you need any assistance with your service at 1-833-528-1380 or dial 611 from your Gen Mobile device. We are here to help!
There's not enough Internet.
21. Mai 2026
Antwort von Gen Mobile
Hi Ritchie, The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month.
If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Would have liked a better phone that I can ser
Like the service would have loved a better phone that I can actually see better but all in all it works good
3. Februar 2026
Antwort von Gen Mobile
Hi Jennifer,
We are so happy to hear that you are enjoying our services. If you'd like to upgrade your device, we offer low cost upgrades for your needs. If you already have a device you'd like to use with us, you can bring it over to Gen Mobile with one of our SIM cards! Call our Customer Care team by dialing 611 on your Gen Mobile device or 1-833-528-1380 from any other device to see your options. We will be happy to explore other device options with you!
Great overall service. I've never experienced a problem with my service!
I love everything about my service! I've never had a problem, and would definitely recommend to anyone.
21. Mai 2026
Antwort von Gen Mobile
Hey Donald, thanks for sharing your thoughts! It’s awesome to hear that you’re enjoying your time with Gen Mobile. If you have any questions or just want to share some feedback, don’t hesitate to get in touch with us.
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