I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Gen Mobile
Hi Cherylelyn, thank you! Your positive feedback keeps us motivated to deliver the best service.
Good service
9. Juni 2026
Antwort von Gen Mobile
Hi Maneta, thanks for the review! We're thrilled to hear your service is working out so well.
Antwort von Gen Mobile
Hi The Gonz, thank you for the feedback! We love having you with us and are glad everything is going smoothly.
It's a 4G phone that was inherently…
It's a 4G phone that was inherently slow and after just a couple months the phone freezes or goes into different apps randomly without touch. I now can only make occasionally calls without the phone freezing.
1. Juni 2026
Antwort von Gen Mobile
Hello Nikkia, we truly empathize with the difficulties you're experiencing with our services. It's important to us that we support you in resolving this situation. Please don't hesitate to reach out to us by calling 1-833-528-1380 or chatting with us through genmobile.com. We are here for you.
Phone sucks a whole ass and the battery…
Phone sucks a whole ass and the battery runs out way too fast
3. Juni 2026
Antwort von Gen Mobile
Hi Alonso, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
No Title
I really don't have anything to say I got my phone number back finally from the other company I was with the only thing I can say good about y'all is that y'all answer your phone and y'all sent out phones for new services 😊
4. Juni 2026
Antwort von Gen Mobile
Hi Tiffany, thanks for sharing your thoughts. We are glad to hear that your number transfer is sorted out and that you received your new phone quickly. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The service is an the phone is really I …the phone it self is really bad the the service connection even worse I can't even use the date to mark exp. Because I've had the phone for 3 months an sucks
The service is an the phone is really bad hard to scroll
3. Juni 2026
Antwort von Gen Mobile
Hi Betty, thank you for sharing your feedback. I understand your experience hasn't been ideal, and we want to help. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Dial 611 from your device, so we can troubleshoot your current connection and discuss your device options.
I have had to reset my cellphone about…
I have had to reset my cellphone about every two days since I have had it.
3. April 2026
Antwort von Gen Mobile
Hi Cassandra, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
Well I definitely could say see that I…
Well I definitely could say see that I have this Google phone gen mobile hot pepper phone it really really sucks it drops calls it don't let me sign on when I turn on my phone I really really hate this phone but the service is okay do better
3. Juni 2026
Antwort von Gen Mobile
Hi Candace, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
phones are bottom line junk not even…
phones are bottom line junk not even 5g. it is hard to get service from cell phone towers.
7. Mai 2026
Antwort von Gen Mobile
Hi Natalie, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
I do not get unlimited talk and text so…
I do not get unlimited talk and text so i run out of service after bout 14 days
3. Juni 2026
Antwort von Gen Mobile
Hi Patti, thank you for your review, and I'm sorry for the frustration with your service running out. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month.
If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Antwort von Gen Mobile
Hi Cynthia, we’re sorry you’re experiencing this issue.
Since your phone isn't turning on, could you please email our care team at genmobilecare@dish.com? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help.
If you have access to another device, you can also chat with us live at genmobile.com.
This phone service is unpredictable and…
This phone service is unpredictable and unimaginable! I have experience nothing but problem and issues with this phone. Although it's free? The quality is super Bad! Need to give us better phones some of us don't have income to upgrade, but you all can improve service by issuing us better phones to start with. I'm tired of having my calls dropped in the middle of a call...just sad
16. März 2026
Antwort von Gen Mobile
Hi Benny,
We understand the importance of maintaining a reliable connection during your service usage and sincerely apologize for any inconvenience you have experienced with Gen Mobile not meeting your expectations. We'd like to sort this out for you. Please call our Customer Care team by dialing 611 on your Gen Mobile device or chat with a live agent by visiting our site at https://www.genmobile.com/pages/contact-us. You can also dial 1-833-528-1380 from another device to speak with an agent. We hope to help you out soon!
Everything works as expected.
2. Juni 2026
Antwort von Gen Mobile
Hi Crystal, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
It’s not free as promised
It’s not free as promised! Government phone!! Should have more data for free 😡
2. Juni 2026
Antwort von Gen Mobile
Hi Jessica,
Thank you for taking the time to share your feedback. We hear you, and we completely understand how frustrating it is to run out of data when you need to stay connected. To help clarify, Gen Mobile is able to offer free monthly service to qualifying customers through the federal Lifeline program. Because these plans are government-subsidized, the monthly data allotments are set by federal regulations rather than by Gen Mobile directly. That is why we are unfortunately unable to increase the data limits on free plans. Please call our Customer Care team by dialing 611 on your Gen Mobile device. We'd love the chance to look at your account and see how we can make this right for you!
My phone couldn't be used without Wifi…
My phone couldn't be used without Wifi and it eventually went completely out and wouldn't turn back on.
14. Mai 2026
Antwort von Gen Mobile
Hey Jacqueline, I'm really sorry to hear you're having this issue.
Since your phone isn't turning on, could you please email our care team at genmobilecare@dish.com? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help.
If you have access to another device, you can also chat with us live at genmobile.com.
Antwort von Gen Mobile
Hi Jermaine, thanks for sharing your thoughts! It’s awesome to hear you’re enjoying your time with Gen Mobile. If you’ve got any questions or just want to share more feedback, don’t hesitate to get in touch with us.
Antwort von Gen Mobile
Hi Maria, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
The service is great
The service is great, but it would be nice to offer more than 2 gigs of internet
2. Juni 2026
Antwort von Gen Mobile
Hi William, Thanks for your review! We're glad you're enjoying the service. We do offer plans with higher data amounts.
You can call 611 or chat with us at genmobile.com, and we can help you find a plan that better fits your data needs.
My service isn’t the greatest the phone…
My service isn’t the greatest the phone that was sent barely works nobody can hear me so I can’t use phone to call only use for texting which is ridiculous
1. April 2026
Antwort von Gen Mobile
Hi Joy, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
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