I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The phone hasn’t worked since I got it…
The phone hasn’t worked since I got it the battery doesn’t hold a charge and I sent a message a while ago and never got a response
19. März 2026
Antwort von Gen Mobile
Hi there!
We're sorry your device has not been working. We would like to get this issue resolved for you. Please email genmobilecare@dish.com with your best contact number and account details so that an agent can reach out to you regarding your device options. You can also chat with a live agent at https://www.genmobile.com/pages/contact-us. We hope to hear from you soon!
I got a sim card that doesn't work
23. April 2026
Antwort von Gen Mobile
Hi Chancery,
We’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Antwort von Gen Mobile
Hi Sandra, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you have any questions or feedback, please contact us. We are always here to help.
Antwort von Gen Mobile
Hi Whitllie, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Is everything ok
23. April 2026
Antwort von Gen Mobile
Thank you for the five stars. We appreciate the support! We are doing well and are here if you ever need anything with your service. Have a great day!
Antwort von Gen Mobile
Hi Tara, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi there!
We're so happy to hear that you are having a positive experience with Gen Mobile. If you have any questions or concerns regarding your service, you can reach out to us by dialing 611 on your Gen Mobile device.
Antwort von Gen Mobile
Hi Maria,
We're sorry to hear your number was being used by someone else. If you are receiving unwanted calls or texts, you can dial 611 to look into options like changing your number.
Couldn’t understand representative
Couldn’t understand representative. Rep had attitude. Now waiting for a PIN number to be mailed to me. My phone died can’t use it. Need a replacement
21. April 2026
Antwort von Gen Mobile
Hi Lynn, I’m very sorry to hear about your experience with our team and the problem with your device. One of our team members will reach out to look into your situation and see how we can help.
Antwort von Gen Mobile
Hi April,
We'd love to help! If you have any questions regarding your service or device, call us by dialing 611 on your Gen Mobile device and a customer service agent will be available to assist.
My Sim doesn't work in my phone.
23. April 2026
Antwort von Gen Mobile
Hi Linell,
We’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Don't fix it if it isn't broken
I get reception everywhere I go so far. And the sound quality for a phone is great. I honestly don't know of anything that could be done to make it better. Don't change anything please. Leave it the way it is. You know the old saying " don't fix it if it's not broken"
1. März 2026
Antwort von Gen Mobile
Hi Ronnie, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Lavonna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Jennifer,
We’re sorry your order hasn’t arrived yet. All orders are sent with tracking, and our team can help look into this. Please give us a call 611 or chat with us at genmobile.com so we can review your order and assist.
I only use my phone for emergencies
I only use my phone for emergencies, but it’s good to have it and it works perfectly fine
22. April 2026
Antwort von Gen Mobile
Hi Maria, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I was very sick when I got my phone and…
I was very sick when I got my phone and was unable to use it for a couple of months. Now it's disconnected and I can't get anyone to answer me to reactivate my service.
5. Februar 2026
Antwort von Gen Mobile
Hi Shannon, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active. You can call Customer Care team at 833-528-1380 or chat with us at genmobile.com and we can help you explore your options.
Antwort von Gen Mobile
Hi Harry, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Very happy and satisfied!
It was very quick and easy for me to get a phone through your plan. I have not had any issues with the phone or the service. Thank you so much for helping people like me to be able to have phone service with zero monthly payments. Again, Thank you!
21. April 2026
Antwort von Gen Mobile
Hi Debra, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Great service
First, I have a free phone. No bill every month. I received clear service on my phone. Never any drip calls. I enjoy my service.
21. April 2026
Antwort von Gen Mobile
Hi, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Kids who hate to pay their phone bill
I gave this phone to my daughter who doesn't like to pay her phone bill. So it's definitely worth the headache.
21. April 2026
Antwort von Gen Mobile
Hi Janea, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.