I don't like the fact that you give them all your personal info AND they take a picture of you just to tell you that you need to have a certain letter that of course would take some time to get just s... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Some of the representatives do not speak good english. I had to repeat myself multiple times.
Unternehmen hat geantwortet
They were quick to send a new phone n activate my service im only having trouble getting the email to verify my email address to reconnect my service but otherwise everything else has been great for a... Mehr ansehen
Unternehmen hat geantwortet
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Unternehmen hat geantwortet
Unternehmensdetails
- Telekommunikationsanbieter
- auch in
- Geschäft für Mobiltelefonzubehör
- Mobilfunknetzbetreiber
- Mobiltelefongeschäft
Vom Unternehmen geschrieben
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktinformationen
PO Box 1187, 90249, Gardena, Vereinigte Staaten
- genmobile.com
3,2
Akzeptabel
395 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
It's nice to have reliable service when…
It's nice to have reliable service when you need it.
21. April 2026
Antwort von Gen Mobile
Hi Deanna, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Ann, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Jordan, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
Good service upgrade the device so it can be fully realized
Good connection on average and I like that it shows usage history but the phone i recieved was very low quality and didn't work well very long but loved the service connection and company otherwise !
21. April 2026
Antwort von Gen Mobile
Hi Jennifer, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Antwort von Gen Mobile
Hi Lisa, Thanks for your review. We're glad our service is coming in handy when you need it. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Antwort von Gen Mobile
Hi Chenelle, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
love it great speed
21. April 2026
Antwort von Gen Mobile
Hi Erykah, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I'm unable to use the card in the…
I'm unable to use the card in the phone, so therefore I'm not actually using your service.
21. April 2026
Antwort von Gen Mobile
Hi Del, we’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Great service great coverage area
11. März 2026
Antwort von Gen Mobile
Thank you for the kind words! We're thrilled to hear you're enjoying the great service and our coverage area. We work hard to keep you connected everywhere you go!
Antwort von Gen Mobile
Hi Maria, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Provide a 5G phone for free
Provide a 5G phone for free, you cannot do anything with the 4G phone.
17. April 2026
Antwort von Gen Mobile
Kevin,
If you received a free device as a courtesy to use with your free Lifeline service, the device type could vary. The devices are generally Android smartphones that can be used for calling, texting, web browsing and using apps. While these devices work great for essential services, if you are looking for a device with more advanced features, we offer upgrades, or you can bring a compatible device of your own that you purchased or already own.
Antwort von Gen Mobile
We’re blushing! 😊 Providing top-tier customer service is what GenMobile is all about. Thanks for taking the time to share your experience with us!
You shut off my phone for no activity…
You shut off my phone for no activity for 3 weeks. Made it almost impossible to get service back unless I changed from lifeline to an acct I had to pay for.
15. April 2026
Antwort von Gen Mobile
Hi Candice,
We understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. We see that you have purchased a prepaid plan. You can also reapply to keep your line active.
The service is absolutely horrible
The service is absolutely horrible. You can barely hear anything. It's not really audible, the phone is crap? It gets super hot, just trying to charge it. And you have to charge it at least once a day. And that's literally with no usage. Now this is ridiculous, it should not be overheating, right off The Rip. I don't even want the stupid service. I want to go with a different government phone company. And I can't because I'm stuck with this dumb phone company. This is absolutely the most horrible piece of garbage phone I have ever used. I had the foxx phone which was great. It ran good. I didn't have any problems with it. Well, it got stolen from me. So I had to cancel it, and I had to order from a different company. So I chose Gen. mobile... boy! did I make a huge, huge huge mistake! Because the little hot pepper phone that you sent me. It doesn't work worth a crap. You can barely even make phone calls on it and you can't hear, when you finally do make a phone call.. it sounds warbled like the Peanuts Teacher. It is absolutely ridiculous and a horrible phone. It's useless if you can't hear anything and all you hear is what wah, wah, wah sounds like the peanuts teacher..And now they want me to pay money to get a better phone. Ha! no, thank you. I'll go to a phone shop and just outright Buy another phone and just pay the bill every month.
16. April 2026
Antwort von Gen Mobile
Hi Melissa,
We sincerely apologize if your experience with Gen Mobile did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. You can also bring your own device (BYOD). Please call our customer care team by dialing 611 for more info on your options. We truly understand how important this is for you, and we hope to make things right.
Half of the time I can’t make or…
Half of the time I can’t make or receive calls or text messages and the minutes aren’t out when this happens
16. April 2026
Antwort von Gen Mobile
Hi Taquandra,
We're sorry you're experiencing issues with your service and we'd like to help you troubleshoot your device. Please call our customer care team by dialing 611 from you Gen Mobile device or visit https://www.genmobile.com/pages/contact-us to speak with a live agent.
My service is great and really been…
My service is great and really been enjoying the phone. Thank you
16. April 2026
Antwort von Gen Mobile
We’re so glad to hear you’re loving both your service and your new phone! 📱✨ That’s exactly what we aim for. Thanks for being part of the GenMobile community!
Antwort von Gen Mobile
Hi Vincent,
We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call.
Antwort von Gen Mobile
Wow, thanks for the 5 stars! 👊 Our team works hard to keep things moving fast and keep our customers smiling. We’ll be sure to share your kind words with everyone here!
I lost my sim card & I can't find the…
I lost my sim card & I can't find the store to help me
14. April 2026
Antwort von Gen Mobile
Hello Larissa,
We're sorry to hear that you've lost your SIM card and we're here to assist you. Please go to https://www.genmobile.com/pages/store-locator to locate a store nearby, or visit https://www.genmobile.com/pages/contact-us to chat with a live agent who will be more than happy to help you restore your service!
My phone was a very cheap phone and the…
My phone was a very cheap phone and the internet is slow and my phone crack up very easily I can barely make calls.
16. April 2026
Antwort von Gen Mobile
Hi there!
We're sorry to hear that the device you received did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). You can call us by dialing 611 on your Gen Mobile device for more info on your upgrade options.
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