Their communication with client isint the best. I ordered a wuwa account off of them, the person sending me the account gave me the @gmail.com part but like nothing else. The passwords were there ye... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... Mehr ansehen
I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... Mehr ansehen
I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've g... Mehr ansehen
3,6
Akzeptabel
1001 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Scammed me and my friend after 2 days
My friend and I bought two Wuthering Waves accounts to play together, waited 24+ hours to get our accounts, the accounts worked fine for the first two days. I try to login today, and the account email and/or password has been changed, for both me and my friend's account. I've angrily contacted customer service to no response from either email or discord. I am doubtful I'm getting my accounts back, this company has worked with other purchases I've done, and now they pull this from under the rug. Scummy, disgusting and I'm dissapointed.
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello quelaag, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
I like the way is easy for the people…
I like the way is easy for the people to buy accounts
30. April 2026
It’s been like two days or three my…
It’s been like two days or three my account is not here still customer service is really bad. I’m not gonna lie. I tried everywhere I received my other account accounts back then but now on May 5 to 8 still no account Rn
30. April 2026
Antwort von Genshin Account
Hello Ramos, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
I’ve gotten a lot of accounts from here…
I’ve gotten a lot of accounts from here and it never disappoints me. The wait may be longer than I expect but I am always satisfied with the results of my purchases.
30. April 2026
Cool!!!!.got my fav characters yay!!
1. August 2025
Customer Service is unreliable
I ordered an account and I received the wrong item. I reached out to customer service via both email and Discord, and I haven't gotten a reply in over 3 days.
30. April 2026
Antwort von Genshin Account
Hello Droid, thank you for your review. Each listing states the server, platform and contents of the account, and an account that does not match the listing that was ordered is corrected or replaced. Please note that reviews are sometimes posted on a different product page than the one that was actually ordered, which is why we can only work from the order number.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
My Raid Shadow Legends order was listed…
My Raid Shadow Legends order was listed to be delivered fast or at most within 24 hours. It has now crossed 24 hours with no response from customer support. I would suggest avoiding this service.
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Shift, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Got someone else’s account
I bought a wuthering waves account that was connected to some else’s number and email they failed to reply to any emails about my account login being wrong and the email being connected by someone else I have reached out on many platforms and nothing I have videos and photos of it not working but have yet to get anything back from them. It has been a week with no reply I sent around 5 emails messaged on discord and on tiktok for support like on their website and I have not nothing their website support chat does not work. Im not going to be buying anymore. Be aware of them.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Raelynn, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Slow
Gave account after a long time but was slow and unresponsive
27. April 2026
Bewertung ohne vorherige Einladung
I recently just bought an account for 105,000+ in game currency and when I loaded into the game, all I found was 0 on the account. Safe to say I was scammed
I recently just bought an account for Dragon Ball Legends and I had received none of what I was promised. I was promised over 100,000 in game currenxy
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Matthew, thank you for your review. Resource amounts on our listings are minimums, and the screenshots are examples; the exact total varies from account to account. An account with less than the stated minimum is a mismatch and is corrected. An account above the stated minimum matches its listing.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Shipped fast but...
Account arrived fast ! exactly what ive bought just it would be great to also level up the characters so we don't have struggles with the world lvl.
28. April 2026
Bewertung ohne vorherige Einladung
I had experienced an issue in which I…
I had experienced an issue in which I didn’t receive the information to my account. The keysender containing the information was blank. I was then emailed by the support team in regards to the order. They expressed that they were sorry for the inconvenience and have given me the choice of a full refund or another account. Overall, great customer service, I hope the account is amazing!
23. April 2026
Bewertung ohne vorherige Einladung
Mauvika Account
Account came as expected. Didn’t have the account I ordered for a dual 5 star (Mauvika & Lauma), but instead compensated with a C1 Mauvika with Citlali.
31. März 2026
Got the Help I needed!
Im here to say im highly satisfied by the help I was able to receive from genshin impact regarding my troubles with an account. Thank you for helping me with fixing my issue and I hope to continue doing business with you!
29. März 2026
Highly positive resolution
I am pleased to update my rating to 5 stars following a very professional and successful resolution to my case.
After some initial communication hurdles, the management reached out personally to ensure everything was made right. I truly appreciate the cordial and dedicated manner in which they handled the situation. I am very satisfied with the final outcome and the commitment shown to customer satisfaction.
It is rare to see this level of personal attention, and I now feel confident in recommending their services to the community.
Matter successfully resolved.
15. März 2026
Bewertung ohne vorherige Einladung
I’ve bought from them multiple times…
I’ve enjoyed using this website for a few years now and though there can be some hiccups, they tend to always try to make it right, would use again if the need arose.
9. März 2026
Bewertung ohne vorherige Einladung
give this purchase a rating of 1/5…
give this purchase a rating of 1/5 because there was false information about the account I bought. The description was not accurate.
I do not recommend this website. When I send an email with a simple question, they reply within one minute, but when I contact them to report that the product is not as described, they suddenly stop responding.
This behavior is unacceptable. In my opinion, this is dishonest. Do not buy from this site. I strongly advise against it.
9. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hi Mahamoudou SAANDI,
We’re sorry to hear about your experience.
Our listings are based on the information available at the time of sale, and we aim to keep descriptions as accurate as possible. As soon as you contacted us about your concern, we began reviewing the case and reached out to assist.
We respond quickly to all inquiries, and we do not stop responding to customers reporting issues. If there was any delay, it was due to investigating the details so we could provide the correct resolution.
We’ve already contacted you to clarify the situation and offered support in line with our policies. We remain ready to help resolve this properly.
Please reach out to us directly so we can complete the resolution.
– GenshinAccount.com Support Team
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