Their communication with client isint the best. I ordered a wuwa account off of them, the person sending me the account gave me the @gmail.com part but like nothing else. The passwords were there ye... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access. Upon getting in touch with costumer service, I got an email from the owner him... Mehr ansehen
I’ve been purchasing from this website for a while, I like it. However i feel like you should post and let others know when things get sold out, although you gave me a really good deal by offering mor... Mehr ansehen
I was a little worried because I didn't get any notification after 10 hours but I got the account a few hours later, and it's a very good account honestly, rich in resources. And the characters I've g... Mehr ansehen
3,6
Akzeptabel
1001 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 60 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I bought an account 5 days ago
I bought an account 5 days ago, it was delivered within the said time yet the details sent were incorrect. So, I obviously sent an email for help and for correct details to which, after 3 seperate emails, on seperate days i did not get a single response to. I will change the review if i get a response but i doubt i will. I spent 20 euros for something i didn't even receive.
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hi Son,
We’re sorry to hear about your experience, this isn’t the standard we aim to provide.
Your order was successfully delivered, and based on your message, it appears the login details may not have been working correctly. We’ve now reached out to you directly to provide the correct details and ensure everything is fully accessible.
We also apologize for the delay in responding to your emails. That’s not our usual level of support, and we’ve addressed this internally.
If you’re still experiencing any issues, please contact us and we’ll resolve it immediately. As a gesture of goodwill, we’re also happy to provide a complimentary account for the inconvenience.
We’re committed to making this right and appreciate your patience.
– GenshinAccount.com Support Team
They give you what you ask for
28. Februar 2026
i got everything that was promised
i got everything that was promised, and even got the pass, i have it for like 20 days, thanks genshin account!
28. Februar 2026
I have bought from here multiple times
I have bought from here multiple times. i bought a acc with chisa and kumokori and it says acc not registerd i emailed them and they still havent gotten back and the acc wast $19.
1. März 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Adrian, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Waited 2 days for my item, no reply
I have used this website a view times and they have all been usually really good, however a recent purchase of mine from 2 days ago is yet to be delivered to me still. I've reached out on the website and in emails to support about the order and had no reply.
I guess unless something is instant you might have a hard time getting a product.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Abyssal, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Great service fast delivery!
28. Februar 2026
Bewertung ohne vorherige Einladung
Purchased a bunch of accounts
Purchased a bunch of accounts, one of the accounts was just a blank account entirely. Sent email, sent a message on discord, multiple attempts to contact the provider. They don't allow bad reviews on the website as the reviews have to be approved. Used to be legit, think they are going the scam route now.
20. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hi Caleb,
We’re sorry to hear about your experience.
If one of the accounts appeared blank, this is typically a login or verification issue, and we’re happy to resolve it immediately by providing a replacement or correct access details. We’ve reached out to you directly to fix this.
Regarding support, we respond to all customer inquiries, but there may have been a delay while reviewing multiple orders. We apologize if your messages were not answered promptly, that’s not our standard.
As for reviews, we do not block or filter legitimate feedback on third-party platforms, and we always encourage customers to share their honest experiences.
Please contact us directly so we can resolve this fully. We’re also happy to provide a replacement or compensation for the inconvenience.
We stand behind our service and are committed to making this right.
– GenshinAccount.com Support Team
Bought multiple accounts in Etheria…
Bought multiple accounts in Etheria restart, after few days all of them got banned and I've tried to contact them for a refund but there was no response at all and they have never tried to compensate. I wouldn't recommend them at all, stay away!! their customer service does not exist and ignore any emails.
18. März 2025
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Yetob, thank you for your review. Accounts are checked and working at delivery, and an account that does not work when received is replaced. Actions taken by a game publisher after delivery are outside our control, but every case reported with order details is reviewed.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
A account purchased from the suddenly…
A account purchased from the suddenly disappeared
24. Oktober 2025
Antwort von Genshin Account
Hello Jay, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
Happy with support given
To start with I had a bad experience with Genshin Account, as I purchased a Pokémon TCGP account that I could t access.
Upon getting in touch with costumer service, I got an email from the owner himself apologising, and trying to solve the matter which he did promptly.
Would purchase from again.
31. Jänner 2026
never got my account.
31. Jänner 2026
Antwort von Genshin Account
Hello Sara, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
It's been more than 24 hours and they…
It's been more than 24 hours and they still haven't sent me the account details, I highly don't recommend this shop
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello Берікжан, thank you for your review. Orders are delivered to the email address entered at checkout, most within minutes and all within 24 hours of payment confirmation. The delivery email comes from a different address than your order confirmation, so it is sometimes filtered into spam or promotions. Your order page shows the status: Fulfilled means the account has been sent, Unfulfilled means it is still in the queue.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
I've had a very positive experience…
I've had a very positive experience with this website. Everytime I ordered an account I always got it and most of the time it is fast. 10 out of 10 would recommend
6. Oktober 2025
The account was on the wrong server and…
The account was on the wrong server and they never got back to me about it, or gave me a refund.
30. September 2025
Antwort von Genshin Account
Hello Yiepe, thank you for your review. Each listing states the server, platform and contents of the account, and an account that does not match the listing that was ordered is corrected or replaced. Please note that reviews are sometimes posted on a different product page than the one that was actually ordered, which is why we can only work from the order number.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
"Legitimate" my ass
I brought an account from these people thinking they were Legit accounts. however, the account i had recieved had hacks/cheats used on the account and was clearly botted for other things. i reached out to support hoping to settle the issue but no response. so i had to get my bank involved. Wouldn't recommend id reccomend using eldorado.gg for this type of thing
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Genshin Account
Hello LEWIS, thank you for your review. Every account is checked before it is delivered. Login and email verification steps are a normal part of taking over an account, and when one cannot be completed, our support team resolves it or replaces the account. Please do not change the account's email, password or recovery details in the meantime, as that can make access impossible to restore.
Please make sure you have written to the correct support address, help@genshinaccount.com, from the same email you used to place the order, and that your message includes the order number. Without those two things we cannot locate an order. Our replies are sent within 24 hours, so please also check your spam and trash folders for anything undelivered.
Rest assured, we strive to make every customer satisfied. If you are not happy with the outcome, email us and we will arrange a replacement account of similar value from our shop.
GenshinAccount Support
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.