George at Asda Bewertungen 3 630

Cake stand arrived smashed - no proper packaging and then they gave it to YODEL of all people! They gave me a refund but I wanted the cake stand and I don’t trust them anymore. So I go to do a review on their site and warn others that it’s a waste of time buying anything breakable online from them but they won’t allow any bad reviews of packaging and delivery!? So they are deceitful too. Save your time and buy elsewhere. I have photos but I cannot see where to put them on here.

If I could leave any less than 0 I would.Ordered a Lego boat worth £130 for my son for christmas only to have him open on Christmas Day full of tat .Someone has clearly ordered ,returned with rubbish and resold to me.Zero empathy but my son thinking santa has sent him rubbish and won't refund as I was organised and ordered in October but they state I'm out of refund dates .How this can still stand when didn't even receive what I ordered ! It's disgusting .Noone answers me just fobs me off.I will never shop with them again and have spread the word to all family and friends

I have spends hundreds with George at Asda over the past couple of years - hundreds - but I won't be spending a penny more!
The following has made me very unhappy;
Their lack of assistance to their customers including failing to answer questions even after you have provided everything they have asked for concerning owed refunds. My biggest gripe is being out of pocket for money that I cannot afford to lose and now their team won't respond to emails!
You have lost a loyal and valuable customer, George at Asda as I won't return. I will spend my hard earned money elsewhere!

They couldn’t run “ customer focused “ business if they tried!! Place an order on the 9thJan to be delivered to a local store on the 15th and you know what STILL not delivered by 17th EIGHT days later ??? At least Amazon can deliver “ next day” with no issues?? Maybe the Distribution Director should get of his arse and be accountable- does he forget “ Customers Make Pay Days Possible “????? This is a business that feels unaccountable and disrespectful to customers no wonder this company is in dire financial issues!!! If any of the Senior Executives would like to respond for their in capability I look forward to them making contact!!!!!!
UPDATE!!!!
A further 4days later NO communication from Asda or George a message from my payment company my monies had been refunded???? WHO made that decision without speaking to the “ customer “??

THIS COMPANY is already losing customers by the bucket load, sales and footfall down so that tells the real story!!!!
Oh if the incapable CEO has any business accountability I am still waiting for your response - I don’t live in hope as his boat Is floating down the river …..

This is not the first time I have had items damaged, usually when it is delivered to my door but now I had a text saying sorry your items are damaged. I called the shop and got told they were o their way not damaged. Today I got confirmation they were infact damaged! I am unable to drive right now due to having had an operation so I am now being FORCED to (or rely on a friend). AVOID

I decided this year that I would definitely out up a Christmas tree - I'm single and live alone so have never seen the point. I got the most gorgeous pre-lit, flocked 7 ft tree from Asda. It was huge and so beautiful once I had all the ornaments I've collected over the years and the new ones I had to buy to fill the tree that I didn't want to take it down. Can't wait for next year now!

If I could give them 0 stars I would.

I don’t know what’s worse, their appalling customer service or the incompetence of their chosen delivery company yodel.

Very argumentative and hostile over the phone when you want to speak to a manager. One person tells you different information from the other and makes it known to you that they have other customers to deal with.

I would stay clear of them all together and spend your money elsewhere if you actually want to receive what you pay for.

I purchased 4 items and returned 3. I followed the instructions - tick the boxes, include in the package, stick the return label on, take it to store. I went to a store and had to queue in 2 different queues and then they sent me to a machine. The machine didn't read the barcode so I had to enter a code manually. Then over a week later I got an email saying that "Due to future changes, we cannot see the returned items", so I needed to tell them what I returned. I stated that I couldn't remember the items but have ticked it on the packing slip and followed all instructions so they should know. Another week later I phoned and was told I couldn't get a refund unless I had my return receipt (even though at this point they had already emailed me saying that DSV/ Brand In received the parcel but couldn't tell GeorgeAsda what was in it). So now I'm £75 out of pocket.

Terrible process and lost my money it looks like. Plus queued for ages to return it to a person, but had to deal with a machine and a logistics process which is clearly not fit for purpose

Order number 158212525
Case# 03851291

Terrible experience!

Got a lift to pick up my online George order.

Have order two items of the same thing and have only opened one tonight to find it is damaged in multi places !!

I have been told I now need to return item which is furniture when I have no car and there is no public transport near me !! Sent them all the pictures as proof and they aren’t interested!

I asked for my complaint to be escalated and I was told there is no details they can give me for escalation !

Item not fit for purpose, waste money ! Zero quality control !! Once they have your money they aren’t interested!

So looks like the Ombudsman!

My Asda George store is miles away from me and I don't drive. It works out cheaper for me having it delivered than paying numerous bus fares and changing buses to get to the store. I have ordered online on numerous occasions over the years and I like shopping online with your company, But you seriously need to look a bit closer at the way you treat your customers, and improve everything from your customer service, items customers receive, or parts missing, or damaged or broken. Customers pay for their items and expect to receive what they pay for. There is always room for improvement to get to the highest standards of customer care,and you are no way near. If you read these complaints please take note. We keep you in business by either going to your store to buy, or ordering online. It is becoming beyond the joke now. Re-train your customer service team, ditch the couriers Evri & Yodel unless they can care enough to show some sort of change and guarantee that they can run a proper delivery service with proper couriers. My parcel has gone astray again at another address, but where? How many times? I know you offered me a £10 discount which I used to go back on your site and place an order to get the reduction, but what was the point if the courier has left my parcel at another address again, for someone else to have at my expense.

Was given a £10 gift card as an apology for in-store treatment from staff member. Initially left positive review, but on closer inspection if the item that I bought ( hadn't needed to use until now ) one of the three piece kitchenware storage boxes I purchased, has a clasp missing!
Fantastic! I even paid a little extra to have the item delivered instead of having to go back to the store. Just my luck! Rude staff and damaged item!
The quick delivery doesn't make up for it, sorry. Asda sucks!!

Terrible delivery service this is the second time my parcel has not been delivered to asda click and collect from george website! Then keep being told they need a status from yodel to say parcel lost before they can process a refund its been 3 days past my delivery date. This has totally put me off ever ordering from george asda again. I won't be using them in future! Reading on here as well all the reviews are bad. Asda george need to listen to customers and change there delivery courier.

I've had nothing but problems with George. Orders not arriving. Missing items and now an order I received had a missing bath mat. That they supposedly sent out separately tracking kept saying evri is expecting it. Still hasn't arrived so I rang George to be told evri hasn't collected it and their resend it out. She puts me on hold then comes back and says I've issued your refund. I said what do you mean. You said you would send it back out. She said I can't due to it being below 5 pounds. What a bloody joke
You should resend it no matter what. Now I have towels and no bath mat. And I shouldn't have to pay another delivery charge to order one. I'm not shopping online anymore. Disgraceful customer service

I think George at Asda need to retrain their telephone customer service team on how to be professional when dealing with customer complaints. It was likely that the call was handled by a call centre abroad, the woman I spoke to on 27/12/25 at 9.20am UK time about order number 158983340 was patronising and condescending saying i was obviously misunderstanding the tracking. This was after awful Yodel had sent me a message saying the driver had attempted at 8.30am which he had not. She said they would still be delivering that day. Of course they didn't deliver that day. I subsequently spoke to a much more helpful member of staff via Facebook team who seems to have been adequately trained in a professional manner. I received a refund of delivery charge and they confirmed they could refund me completely if the order didnt arrive by the end of the day. In the end the product arrived on 29/12/25.

Delivery takes a week, and it never arrives.

I have tried to return an online order twice with George and have had issues both times - I’ve had to call multiple times and haven’t received help. For the second return, they said I had to email proof of postage over (which I thankfully had) before the refund is processed, as they hadn’t received notification that it had arrived (they have had it now for 3 weeks). Nowhere does it say this on George’s instructions and no other company does this. I won’t be buying online from them again, which is a shame as I like their clothing.

We ordered a microwave from George at Asda for home delivery on 7th January (order number: 159433068). On the morning it was due to arrive, we received a vague notification saying there was a delay:

“Sorry, there’s a delay with your George order 159433068. We are working hard to get it to you, but it may not arrive when we said it would.”

Since then, there have been no further updates at all.

The Yodel tracking simply states “We’re expecting your parcel from your sender”, which clearly indicates that the item has not even been handed over to the courier.

I contacted George customer services to try and get some clarity, but the response was completely unhelpful. I was repeatedly told that Yodel had not received the parcel — something I was already fully aware of. When I asked why Yodel hadn’t received it, or where the microwave actually was, I wasn’t given a meaningful answer or any reassurance.

At no point was a revised delivery date offered, nor was there any proactive communication. Delays can happen, but poor communication and lack of ownership make the situation far worse.

I contacted customer service regarding a returned order. I had returned the order to the Asda store a week ago, but I have not received the refund or any confirmation. When I called and explained the situation, the representative told me that I needed to send the return receipt, which I have done. I was very shocked and emotionally distressed by the service I received today.

Received a pack of 3 storage boxes. Unfortunately one of them had broken in transit. I contacted through Facebook to resolve this as I wanted to keep the 2 that weren’t damaged. I was fully refunded plus delivery charge and was sent a £5 E-voucher too! All sorted in no time at all. I’ve seen a lot of bad reviews on here but can only comment on my experience which was great! Thankyou to Karan who helped me resolve this on Facebook.

I am extremely disappointed with the service I’ve received from Asda George.

I placed an online order (Order No: 159636811) and the money was taken, with an order confirmation received. I was then informed that the main item was out of stock, yet only a partial refund was issued and the £3.95 postage was not refunded, despite the order being a complete bedroom set.

I contacted customer services immediately to cancel the entire order. Since then, I have:
• Made multiple phone calls
• Been promised manager call-backs within 24–48 hours (which never happened)
• Been given an email address by customer service that does not work
• Emailed several other addresses found online with no response
• Phoned again after emailing — still no replies and no call back

This is not the level of service I expect from a company like Asda. The lack of communication and failure to resolve a straightforward refund is unacceptable. I am still waiting for a full refund, including postage.

Very poor customer service.