George at Asda Bewertungen 3 632

Ordered two dinner sets for Christmas and both sets were damaged. One set chipped and one set having 4 items broken. Upon contacting ASDA I was offered a refund of 15% for ONE set (when BOTH were damaged) and a £4 voucher (Needless to say I won't be using this voucher with the care they took with my packages..). When saying this was unfair I was told that this was sufficient (£2.70 refund and a £4 voucher I have to spend with them for a quarter of my dinner set broken). I am disappointed to say the least and think the service is terrible to be honest. I had said I was happy to accept a partial refund just a fair one which I have not received.. won't be using ASDA again and will be telling others not to.

Lucy in customer service just rude, arrogant , obnoxious and condescending.
Looks like you've moved your call centre abroad and with it you've removed all elements of basic decency, efficiency and anything verging on customer service.

Appalling. Ordered a onesie to store. Had to ask for a humam to bring it by using a machine which didnt accept the bar code. Staff gave me onesie which I opened to check immediately. It had a massive hole. RETURNED it immediately with staff member usong machine for me. Was given the receipt.
No refund arrived over a week later and George saying return receipt not valid. Honestly will never use again.
Money appears to be lost.

Click and collect items were incorrect. One of the items was clearly a used item.

Attempting to resolve the issue with their call centre is a nightmare. Waited half an hour to be disconnected after giving my order number to someone who barely spoke any English.

Won't be bothering in future

They fail to deliver my packet to the shop.on time!!!! I will.be out of uk and won't be able.tp.pick it up!! Shame!!!!!!

Ordered Xmas gifts and wrong items sent to myself . Spoke to George on the phone who refused to send out the correct order until wrong items were sent back . Sent items back and called them as I was instructed to do , they then said refund only which can take up to 14 days . Out of pocket and no gifts . Was also denied to speak to a Manager

having read all the negative reviews about asda on line purchase of clothing I'm sad to say I totally agree that their service is so bad its a wonder they are still in business selling other items than food.

I bought 6 pairs of jeans in one order,
they were too small so I tried to do an on line return of one parcel but unfortunately it came back as only one pair of jeans to return, so I had to do it again for 5 pairs to return.
went to the store and there was a kind assistant who helped me with the two returns for which I got two separate return tickets for but ada only refunded the one pair instead of the other 5 pairs !!!

Well, after being online for feels what like at least an hour, choosing stuff for my basket, I goes to check out using the guest checkout option, but that keeps taking me straight back to register or sign in, so I go back to my basket and go back to guest checkout, and all that's doing, over and over again, is making me sign in or create an account. I don't wanna create an account. I don't because I'm fed up with all the spam I get from people, and if I have to accept your terms and conditions, it usually means getting untold email and I don't want that. I just wanna guest checkout, but the your website is not letting me check out. It's giving me the option to guest checkout, but when I tap on it, it just takes me back into the signing page...again! So, I haven't been able to purchase anything this evening, and you've wasted a good hour of my time. Thanks for nothing.
Why don't you have your website up ans running and actually usable!

I ordered a click and collect from Wrekin retail store, On arrival I clicked the link in my email that said I'm here so the store associate can scan the qr code at the collection point, I received my parcel once qr code scanned in less than a minute even tho it's Christmas season. Experience was great very friendly welcoming staff. Also parking spaces available I was able to park near store. I Would recommend this store for click and collect anytime. A*******

Once you pay, they don't care. There's no contact. The website is a vicious cycle. The order never arrives. You can't cancel or file a complaint. The number one number provided is a scam. No one answers the phone for an hour.

worst customer service i returned item more than a fortnight ago still no refund called customer service and send email with proofs still no answer now 4 days . a disgrace also return code not worked at self machine returns and got it done via shop assistant

Ordered some very cute onesies but feel like screaming after wasting so much time on the delivery. Asda insist on someone being home but with no delivery slot so each time delivery has been attempted I’ve been out. Called Yodel who were useless and told me the item was returned to sender and I had to contact them. Asda told me it was still with Yodel! Am I meant to wait in all day for the delivery of onesies! Bloody ridiculous. I will never order from Asda again.

Everything went wrong! Delivery issues, partial refund and shocking customer service!!!!

My Christmas order was split into three packages. The first parcel had been delivered opened, the second parcel had been taped shut after being opened, and the third was damaged so they said they’d redeliver. I got an email today claiming it had been delivered which it hadn’t, but on the George app it stated some had been cancelled, some returned, some out of stock and some left with a neighbour??? Clear as mud right?? When I queried this with Customer Service I was told they didn’t know why my orders had been cancelled, what was coming and what is being refunded!! The refund is only for a third of what I’ve paid. Her attitude was “you’re getting a refund so what’s your problem!!” I’ve no idea if my kids gifts are on the way or not. No apology at all. Couldn’t understand why I had an issue and why I was calling if I already had all of the information. A horrible service. Will NEVER use them again.

If I could give zero stars it would be more accurate. How does such a high profile store think their customer service is fit for purpose? No other means of contact than a phone line where there is a clear language barrier?
Refunds are never correct. Ironically customers can’t cancel, just told not to collect but then the store holds the item.
Antiquated systems and a frustrating customer experience. I’m guessing Asda don’t really care given the negative feedback but no changes on their part.

Ordered 6 items, 5 'lost in transit', if that wasn't bad enough, I've had to chase this for 2 weeks as no one contacted me to say this was the case and rubbing salt in the wound, the 5 items are now out of stock, they were christmas pressies for grandkids 😞disgusting

Very poor ! Sent item back through parcel box in Asda store and got a receipt but still No refund, said I have not sent the item back, they won’t refund . Was told on customer line, to hang up as they have a large number of calls from other people . Please buy from else where .

Why on earth did I not check these reviews before trusting Asda's online ordering?? I saw a beard trimmer half price, put it in my basket, paid for it. Then noticed they'd deducted the full price. Got in touch with customer services who proceeded to tell me that I must have ordered it before it was on offer. I explained that the ONLY reason I ordered it was because it was half price. They said send it back and buy another at the reduced price. I explained I have mobility issues and don't want to be making extra trips to the store that can be avoided. They said 'you have to give us evidence'. But I'd given them a screenshot of the exact time and date showing the reduced item and my time of purchasing. Just a horrendous experience. I'd planned to order more but I think I'll cut off all ties now. I have a few orders on the go and it's not been good. I got a collection request for an order, clicked on it and it told me I was late to collect but that the order hadn't arrived yet?? What kind of circus play is this? No thanks.

The incompetence is honestly amazing. I ordered a few household items. The parcel arrived completely opened due to bad tape. Both items inside were damaged due to no packaging. When booking a return they sent me an invalid return label. Then the pick up driver first arrived at the wrong address and then during the second pick up didn’t arrive at all. Most of my order has also been lost. Today I called them about it and got attitude and blatant rudeness and disrespect

Should get 0 they cancelled one of my items a weeks ago and still haven't refunded me back I returned items yesterday. Still waiting on refund they are becoming fraudster like the rest of the companies out here be carefully people and when you call the customer service it's not UK it's out of uk I will no longer be ording on this site there customers service is disgusting big time every thing going down hill needs to employ English people who understand people when they are frustrated and annoyed because you Asda are teething of us and I want all my refund back you Asda needs to be investigated and everyone on here should get there money back and compensation to on top of our refund NO-ONE TO USE ASDA ONLINE SERVICES IF YOU WANT ANY PRODUCTS GO IN THE SHOP AND BY Do NOT BY ANY THINK ON LINE THEY ARE THE Biggest FRAUD EVER THERE STAFF DO NOT LISTEN TO THE CUSTOMER IGNORANT PEOPLE SAVE YOUR STRESS WITH THEM ON THE PHONE AND JUST GO IN THE StORE AND BUY STUFF DONOT BUY ANY THING ONLINE BECAUSE THEY DONT WANT To GIVE PEOPLE MONEY BACK AND YOU SOULD SEE THEY DON'T BECAUSE THEY CAN NOT ANSWER ANYONE ONE THIS WHEN YOU REVIEW ABOUT A COMPANY THE COMPANY WOULD RIGHT BACK TO YOU ON HERE SO YOU KNOW ASDA GEORGE HAS BE COME THE BIGGEST FRUADSTER EVER !!!!!!!!! I RECEVIED MY REFUND FOR THE CANCEL ITEM AS I HAD TO CALL THEM UP BUT STILL HAVENT RECEIVE MY REFUND FOR THE ITEMS I SENT BACK ON THE 12TH DECEMBER 2025 TEETHING COMPANY BIG TIME DO NOT SHOP ON THERE WEBSITE SAVE THE HASSLE AND JUST GO IN THE STORE TO BUY AND RETURN ITEMS THAT YOU PURCHES FROM THESE TEETHING PEOPLE WHO IS NOT FROM THE UK

Ordered holiday clothes in June. It is now Novemebe and order has still not arrived. The holiday has been and gone. Still waiting for my money back !