George at Asda Bewertungen 3 632

Honestly, this has been ANOTHER shocking appalling experience. I have ordered the same thing again because the first one didn’t turn up and AGAIN the second one hasn’t turned up. Originally ordered in November. Customer service said they would contact Evri and it would take 24-48 hours. I called AGAIN last night (now 7 days). Told I will have to wait ANOTHER 24-48 hours. I told them to resend the order, not even offered a refund. It is the last time I order from George and I hope people read this because this is NOT the first time this has happened.

If anyone wants to buy pan set ( Scoville expert everstick..Buy on line as £30, if you buy in the shop ..They want £70..
So much for Asda looking after there customers!!

Following on from my previous review. I have requested numerous times for the ongoing issue I am having with this company to be escalated, as I have been treated very unfairly & actually appallingly. I have still not heard from them. I would like to add that I never leave negative reviews & I have left 3 this past week so I don’t know what is going on with these companies but it seems to be the same problem of parcels going missing. The difference between this company and the others though are the George/Asda do not care about their customers, make no effort to assist you & make every effort to make everything as difficult as they possibly can for you, despite the issues being no fault of yours.

Edit:
As I did not hear back from anyone again, I have called George this evening. Thankfully I spoke to someone competent who actually listened to me & resolved the issue in about 5 minutes with the help of her supervisor. I have now reordered the item that I never did receive & hope this time it will actually get to me.

I haven’t added any further stars because to get to this point has been a nightmare & customers shouldn’t have to go to these lengths for the company to do the right thing. It has took around 10 calls with different agents who did not want to help & numerous escalation requests that were never done. If I get an invite to review the individual agent that resolved this for me I will of course be giving her a 5 star review!

Waited ages for someone to bring the items despite there being plenty of people milling about it, used this service several times and unfortunately it’s terrible!

I took delivery of a washing machine on Sunday that I had paid for installation and recycling. Asda had not notified the delivery company of this so the driver just placed it in the kitchen and advised me to contact Asda. 4days and several calls and messages later and no resolution with the machine blocking access into the kitchen. I’m also currently undergoing cancer treatment and this just hasn’t helped at all! This is unacceptable/nonexistent customer service !!

Order placed on 30/11/25. Confirmed and gave a date of up to 08/12/25. The day came and went, no parcel. Two texts saying sorry but no idea when/if parcel will ever arrive. Text cannot be answered. Checking parcel order reference it is clear that my purchase has been muddled with another person's order. It is difficult to contact George/Asda, I have asked for a full refund- email delivered but not acknowledged. Phone calls are not answered.
I have ordered from other supermarkets and assumed Asda would be similar. How wrong! Interested to know if other would be customers have received a refund in a timely manner.

Absolutely disgraceful service! Do not use. I ordered a toaster and paid on black friday. Was due for delivery on Tuesday 2nd December. Was not available for collection with a message saying it had been delayed. However the toaster was in stock in the Basildon store I was collecting from.
I went to customer services to see if I could cancel my order and buy from the store but I was told it wasn't possible.
More than 10 days after ordering the current status is 'we are waiting for your parcel to arrive at our national depot'. I called Customer Services to see if I could cancel the order and buy from the store. The first time I called them they blatantly lied and said the toaster had been delivered but Basildon Asda had lost it. I asked for email evidence of this and they promised to send but no such email was sent.
The second time I called customer service they disconnected me after 10 minutes if holding.
The net result is that I have no toaster, which was meant to be a Christmas present, they have my money, and will not email or speak to me about it. And then customer service in the store says they can not intervene. Asda are nothing more than theives

Ordered a Tonie box 2 on Black Friday which ended up being “missing” from my order, received the other items but should have been in the same box. Ordered another Tonie box 2 and paid for next day delivery to my home, item still hasn’t arrived and apparently the delivery company tried to deliver it whilst I was home but no evidence to say on my ring doorbell.
Ordered another Tonie item to receive an email tonight saying that they were sorry but the item is out of stock due to them getting the stock levels wrong and a refund has been issued.
Ive heard no end of other issues with this company, and to be quite honest….its a bloody joke!

SHOCKING!

Am so upset! Never ordering from Asda George again!!!! I ordered a couple of items and choose for the package to be delivered to my house, for some reason they split the packages into two, evri and dpd, evri delivered 3 items for issues however the one by dpd was delivered to a post office without any attempt at delivering it to my house. There two options for me was to either go pick up the package at the location or allow for it to be returned to them and they refund me. How am I supposed to be paying for your mistakes. Why can it not be rerouted to be delivered back to me. Kmt

I would usually give 5 stars as I've been very happy with George up until recently. I am giving one star to get attention as there is nowhere else to go but unfortunately I see that George doesn't respond to reviews on here so probably a waste of time but...
One item in my order cancelled; the item is still showing available in all sizes on the day of cancellation and 8 days later, so no excuse for the system 'catching up'.
One item in my order despatched on the 30th November still not received, I got an email on the 1st December saying it would be delayed which is acceptable at this time of year, but no news since then, any clue what's going on would be nice.
I think you should stop taking online orders till you sort out the problem you're having because I'm not the only one getting items cancelled for no apparent reason and also items delayed beyond a reasonable time.
UPDATE: Rang the call centre and I found out that the delayed item was effectively cancelled which meant that it was never going to arrive so I was given the option of reordering or refund; I chose refund it seemed the best option and I can reorder the item myself at a later date. I also asked for a refund of the p&p which they agreed to; do ask about this if you ring as obviously they owe you the refund of p&p but they won't automatically give it to you.
If you have an item delayed for longer than seven days you must ring or that item will be 'stuck' forever and you will neither receive the item or get an automatic refund if you don't ring.
They didn't say what the problem was with cancelling items that are in stock and delayed items that never get updates but I'm thinking IT problems as always.
The money is now back in my account for the delayed item including p&p but an item that I returned by post at a cost of £3.99 has not been refunded yet so that's another story for another day.
UPDATE: Been 14 days now since I returned an item to George via post office at a cost of £3.99. My George account acknowledges the return but I haven't had a confirmation email about the return and I have checked my bank account today and there has been no refund for the returned item.
UPDATE: More than 20 days since they acknowledged receipt of my return but no refund as yet.
ANOTHER UPDATE: So I rang up asking where my refund was for the item I returned; I had to have proof of return which luckily I kept (royal mail) and take a picture of said proof of sending and attach it to the email address they sent me while on the phone. If you are waiting for a refund you must ring up or you're never going to get that refund and I suggest that you take a picture of your proof of sending before you ring so you've got it ready; it is quite simple to attach the photo to the email address they send you while still on the phone but if you're worried about this I suggest that you get someone who knows about this kind of stuff to do it for you. The person on the helpline was quite efficient in refunding my money but interestingly there was no apology for having to wait for over a month for a refund.
Today, George had a sale, couldn't resist as I need some stuff, took ages choosing stuff in the sale and a couple of things not in the sale, everything all good until payment confirmation, went to bank app to approve payment, checked my balance, all good, big green tick from banking app, back to George and....circle of doom for a bit... then glitch glitch splutter...then back to start of payment process, so I assume it's not gone through! Not trying again just in case as and don't want two lots of everything not arriving, so that's that, they have lost a sale, but as we know they don't care!!

Order made 30november...it supposed to by in asda for picku up to 5 December ..now is evening 6 December and still just on way...never again ...

Order cancelled
So upset today had two air fryers being delivered from ASDA and have just had a cancellation email saying they are out of stock. These were Christmas presents and I am so stressed and upset about this, what poor customer service just phoned the firm and they weren't at all bothered it would take up to seven days for my money to be put back on my card which means I can't even buy new ones today but these are the ones I wanted. The man told me to try different stores. I have, all sold out. Surely Asda take stock of such things. My advice don't bother ordering online at Asda such poor customer care!
Can't understand why they couldn't have given me an alternative????????
157720909

How cheap is Asda that they are using the worst couriers in the country. I am disabled and Yodel are refusing to deliver my heavy package upstairs to my flat.

Yodel said they only have to deliver the parcel to my building and leave it in the communal doorway, so anyone can steal it.

I asked Asda for a refund. They still sent the parcel and I had to frantically try to cancel it.

Why not hire a decent courier company who will deliver parcels to your customers in a professional manner.

I will not be buying from George at Asda again.

Got a double air fryer got it about 8 months ago. , over heats on the top and side are red hot,
the red button to say it cooking. Non stop, goes off and everytime cooking or when open drawers to check the food. Big headache ever .
Be the worst double air fryer. From asda.
Unacceptable service.

Never received an email or text telling me my order was ready to collect. The order should have been delivered to the store yesterday. When I checked to see where my order was at 10.00pm yesterday it stated it’s on the way. Went to the store today to see what was going on and was told to contact customer services online, no help on how to do this. Came home and just kept going around in circles on the website. Asda don’t deserve any custom. They don’t care about customers. Our store has changed the petroleum station to pay at the pump which I can’t use due to being disabled when I asked about help I was told there isn’t any help. So I have to go a lot further to get my fuel but what I have discovered is the fuel I now buy gives me more miles to the gallon as it is superior fuel. We should be allowed to give no stars.

Terrible! Ordered an item on Black Friday to be collected from their Forfar Store. Selected Wednesday for pick up. However, they didn't bother to process the order and when they went to ship on Tuesday they then realised it was out of stock and cancelled the order. There was stock of the item all weekend after I had placed my order. I will certainly not shop at Asda/George again, complete let down.

No email advising item is ready for collection, told 1 item was "missing", customer service is abroad somewhere, when I queried my order was told a digit was missing from order number, despite quoting it from confirmation and when I collected it, so couldn't help me, last time I'll order from click and collect.

Pathetic service for online ordering. They are just so unbelievably bad at doing simple things like getting an order correct. Yet again they've made a mistake with an order. They sent the wrong order to me (must have been someone else's). I ordered it for next day delivery, paying more because its urgent, and they want me to wait for them to collect the wrong order and return it back to the warehouse before they despatch the replacement order out which won't be next day but will be within 3-5 days. I've now got to go out and find the items before Friday.

I won't be ordering from george.com again. Pathetic.

I ordered nine plastic Really Useful boxes and paid for next-day delivery. As with previous orders (x2) of the same items, I then received a message saying there had been a delay and they couldn't deliver; they did refund the carriage. When eight of them arrived, as before, one was damaged. When the last one came, two days after ordering, that was also damaged. I tried to leave a review on their website, but it was rejected as having the wrong content; in other words it was censored. I see I am not alone in rating them one star. This is the last time I will use them however cheap they are.

It’s so sad when the quality of their baby clothing is really great however the customer service nonexistent.
Ordered babygrows age 24-36 months (which were smaller than the babygrows from H&M 18-24 months). Returned them and only received refund for 1 item which I returned. The other item states I’ll receive a refund once they’ve received the item. Even though they were both in the same package and on the same returns form. Daylight robbery. Is this how they’re making money?
No customer service, no email response, no one to call. Social media being ignored. It’s the principle. Definitely lost a customer.

UPDATED:
After many tries and weeks later, Abhishek on social media has resolved the issue. Thank you!