GID Ltd. Bewertungen 

Customer service

Brilliant customer service really helpful staff

Very helpful and experienced operator. Thank you Cath

Very informative and fantastic customer service

Spoke to Cath. She was great. Explained everything in detail and clearly. Lovely customer service.

Everything explained perfectly and the operator was very helpful and professional

Friendly, called at a time to suit me.
Explained everything and was patient throughout the call

Whilst I understand the benefits of protections, be very careful when purchasing insurance over the phone.

I agreed to what I believed was a GAP insurance policy after a sales call. Only when the documentation arrived did I discover I had actually been sold FIVE separate insurance policies (GAP, Key Protect, Policy Excess, Emergency Assist and My Vault), all with separate terms and costs.

The individual products may have benefits for some people, and whilst the insurances were explained I do not feel it was made sufficiently clear during the call that these were separate policies rather than one GAP policy with additional features. This significantly increased the overall cost and resulted in a finance agreement for over £500 when the actual cost of the GAP policy was around £70 and this was the one I actually wanted and saw most value in.

My advice to anyone considering these products is to ask the adviser to clearly confirm exactly how many separate policies you are buying, what each one costs individually, whether you already have similar cover elsewhere, and whether you REALLY need every product being recommended. For example most home insurance policies cover keys etc and the Policy Excess cover can take up to 6 months to be reimbursed when you read the small print of the policy.

I've raised a formal complaint and cancelled all of the policies along with the finance agreement, I have already looked into GAP insurance elsewhere.

Great customer service, listens to what you have to say without any unwanted interruptions I’ll 1000% recommend this company to anyone.

Straight forward and told me all I needed to know spoke to a friendly operator

Martin
Was very pleasant and professional
Straight to the point
That's how I like to deal with people
Top marks

Lady who called me was excellent

All questions answered, maximum assistance given.
John was wonderful.

Staff was very informative, have good sales technique and knowledge of the products on offer.
Staff was polite and not forceful. In general good communication and customer service skills.

I rang up today to cancel my policy and was told someone will get in touch with me but no one has, I need to cancel the policy within the next week