Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a problem with my apartment Wi-Fi and it was not working. Shahed helped me and did a great job. The issue was solved immediately. I really appreciate the excellent support and quick assistance.
Had a call with Shahed about a WiFi problem with my Xbox and other devices. He was excellent at helping me resolve the issue and even helped me understand about the difference between wired and wirele... Mehr ansehen
Unternehmen hat geantwortet
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Kontaktinformationen
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Vereinigtes Königreich
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Hervorragend
9621 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Naz is brilliant
Naz was extraordinarily patient with me and helped me step by step to work through the problem. He was utterly brilliant and the definition of excellent customer service.
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are pleased that your experience with Glide was such a good one and I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Super quick service
Super quick service, super nice and friendly, Naz was great got everything sorted for me.
13. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are so pleased that your issue was resolved so efficiently.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
He was very helpful and fixed my…
He was very helpful and fixed my problem instantly
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you so much for taking the time to leave your feedback.
I will make sure to pass this onto the team.
Kind regards,
Holly @ Glide
Really quick response
Whenever I need anything sorting the phone line is answered straight away, no long hold times etc. The advisor I spoke to today Naz was really friendly and resolved my payment issue in under 5 minutes of being on the phone.
12. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good afternoon,
Thank you for your feedback.
We are so pleased to see that your issue was resolved so efficiently.
I will make sure to pass this onto Naz,
Kind regards,
Holly @ Glide
Naz is absolutely wonderful
Naz is absolutely wonderful. He hears you and is extremely proactive. He solved my wifi issues extremely efficiently. Thanks a ton!!
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review.
We are pleased that Naz was able to assist you and the feedback will be passed on accordingly.
Kind regards,
Tanisha @ Glide
Cuts you off roughly monthly with no warning
Used to be okay, but over the past half year the connection has become unreliable. It cuts me off with no warning, sometimes precisely at midnight around renewal time (I pay by direct debit). These are some of the dates of incident tickets I've had to raise with them (none of these issues were my fault):
10th May
16th Apr
11th Mar
27th Feb
24th Feb
It took over one hour for them to fix the issue last night - an issue which they acknowledged was affecting other people too, yet their service status was frustratingly claiming "No reported issues".
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review and I am very sorry that your service has recently become unreliable.
I understand that you have been speaking with Naz on the service desk about the issue and he has reassured you that we are actively looking into it.
Rest assured that we understand your frustrations, are taking the matter very seriously and look to have it resolved as soon as possible.
Kind regards,
Tanisha @ Glide
Naz kindest was lovely & super helpful!
Naz kindest was lovely & super helpful!
10. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review.
We are pleased that Naz was able to assist you and the feedback will be passed over accordingly.
Kind regards,
Tanisha @ Glide
Naz was very helpful in quoting and…
Naz was very helpful in quoting and helping setting up the account.
7. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review.
We are pleased that Naz was able to assist you and you are happy with the service. Rest assured that the feedback will be passed on accordingly.
Kind regards,
Tanisha @ Glide
Naz Was brilliant from start to finish
Naz Was brilliant from start to finish. If only all CS representatives were as good!!
6. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are pleased to hear that your customer service experience with us was so good.
I will make sure to pass this onto Naz and the team!
Kind regards.
Holly @ Glide
Anti Consumer rights and control service
Glide offers a very anti-consumer service, allowing no control router settings for a home internet connection. If you care about things like using ad blockers or content safety tools on your WiFi, Glide will not be helpful.
If you are even a mildly advanced user, know that Glide will not allow control over basic config like DNS for the WiFi.
5. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave your feedback.
We are sorry to see that you are not currently satisfied with the service and that the outcome of contacting us was not what you were hoping for.
Pleased rest assured that our network is safe and that it is set up in a way that enables the connection to be used by multiple people at one time so cannot be compared to standard services provided in single households.
If you have any queries or wish for us to investigate this further please contact us.
0333 123 0115.
Kind regards,
Holly @ Glide
I had an issue with a card payment
I had an issue with a card payment. Naz at Glide customer service was very helpful and thorough in his investigation and resolving of this issue.
3. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking time to leave your feedback.
We are so please that your issue was resolved and I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
I was having an issue with getting the…
I was having an issue with getting the wifi password, Naz helped to get the issue solved and he was very helpful throught the process. Thank you Naz for sorting it out!
4. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are pleased to see that your issue was sorted.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Bunch of Amateurs
I got a 10Gbps link with Glide and in the first month they forced me to face a maintenance of 4 hours during the night, but it actually took 12 hours for them to recover the services, it took more than 10 emails for them to start doing something about it.
Then, last week, their link went down, which caused huge distress and loss of money. I opened a complaint and they took another week to reply saying that they didn't have my details to inform about another planned maintenance they had to do. But wait, how did they inform me about the first maintenance window then?
It looks like this affected many other customers, which means there's no way they are saying the truth here! I want full compensation for this!
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hi there,
Thank you for taking the time to leave us a review.
Firstly, I would like to take the time to extend our sincerest apologies for the loss of service and any inconvenience caused as a result.
I can see that you currently have a complaint open with us which we will continue to work with you to find the best resolution.
Rest assured that we are taking the matter seriously.
Kind regards,
Tanisha @ Glide
Customer support from Naz very good
Had problems with my WiFi contacted Glide Support and spoke to Naz he understood the problem and looked to resolve the issue promised to get back to me and did so with a resolution to my problem excellent service from Naz
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hi there,
Thank you for taking the time to leave a positive review for Naz. Rest assured that the feedback will be passed on.
Kind regards,
Tanisha @ Glide
Naz was really helpful with my issue!
30. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hi there,
Thank you for taking the time to leave a positive review for Naz. Rest assured that the feedback will be passed on.
Kind regards,
Tanisha @ Glide
Wifi connection issue
Naz attended to me this me and sort the issue of not been able to connect to WiFi at my apartment which has been frustrating me for the past three days now. I am super glad he was able to help out
29. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good afternoon,
Thank you for your feedback.
We are so pleased that your issue is now resolved.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Great customer service today by Naz…
Great customer service today by Naz thank you!
28. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are so pleased that you had a good experience with us.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Epic Naz
Really nice guy helped me called Naz to sort an issue with my wifi connection to my console. Really appreciated all the help!
25. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us such a kind review for Naz. The feedback will be passed over and we are pleased he was able to sort the issue.
Best wishes,
Tanisha @ Glide
Great customer service
I had really good customer service Today delivered by Mohamed over the phone. He helped me solve my WIFI issue and was very patient, kind and knowledgeable. Highly recommend Glide. Thank you Mohamed!
24. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave Mohamed such a kind review. We are very pleased that he was able to help and the feedback will be passed on accordingly.
Kind regards,
Tanisha @ Glide
Naz - a true IT Wiz with high EQ!
I just got off the support line with Naz, and he's been an absolute lifesaver! I was struggling to connect to the wifi in my new building for two days and he took the time to take me through setting up all my devices! He is super knowledgeable about each device type (Phone, Laptops, Apple, Windows) - a true IT Wiz! Not only is he a tremendous help but also very friendly and supportive! If you call, having Naz answer is the BEST you could wish for! Thanks a million, Naz!!!
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave such a kind review for Naz. We are very pleased he was able to help you and the feedback will be passed on accordingly.
Kind regards,
Tanisha @ Glide
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