Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there w... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
Unternehmen hat geantwortet
Very nice and quick service solved the problem in minutes I was assisted by shahed he gave very clear instructions and guided me and solved my problem 10/10 service
I had an issue with my WiFi and after its resumed, I failed to connect it. I called the customer service and Shahed who answered my call was very helpful and he did everything for me in the background... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Kontaktinformationen
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Vereinigtes Königreich
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Hervorragend
9620 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Received excellent customer service…
Received excellent customer service from Shahed.
27. April 2026
Bewertung ohne vorherige Einladung
Shahed was very helpful
Shahed was very helpful. Good experience
27. April 2026
Bewertung ohne vorherige Einladung
Great customer service always
Great customer service always sorts everything out on the spot. Never waiting long on the phone. Thank you Shahed for helping out!
27. April 2026
Bewertung ohne vorherige Einladung
Very nice and quick service solved the…
Very nice and quick service solved the problem in minutes I was assisted by shahed he gave very clear instructions and guided me and solved my problem 10/10 service
25. April 2026
Bewertung ohne vorherige Einladung
Amazing service from Naz
24. April 2026
Bewertung ohne vorherige Einladung
great help with everything
great help with everything
23. April 2026
Bewertung ohne vorherige Einladung
Quick to call back
Quick to call back, extremely patient and kind. Solved the problem quickly - very happy 😊
23. April 2026
Bewertung ohne vorherige Einladung
Had a call with Shahed about a WiFi…
Had a call with Shahed about a WiFi problem with my Xbox and other devices. He was excellent at helping me resolve the issue and even helped me understand about the difference between wired and wireless. He was extremely nice and helpful and I appreciate the help. So thank you Shahed.
21. April 2026
Bewertung ohne vorherige Einladung
Great Service!
The customer service representative that helped me solve my internet issues, Shahed, was very helpful and competent. He solved the issue on no time! 10/10 customer service!
21. April 2026
Bewertung ohne vorherige Einladung
Had a problem with the internet on my…
Had a problem with the internet on my tv and Shahed from glide was really helpful and patient.
21. April 2026
Bewertung ohne vorherige Einladung
Awful experience
Awful experience - DO NOT USE.
Despite having been a customer for 5 years they have completely screwed me over during an office move by obfuscating and telling me the wrong information about what services are available, forcing me to sign up with a more expensive provider which cannot be installed, and now trying to charge me cancellation charges to get out of it.
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave us a review. I’m very sorry to hear that your experience did not meet the standards we strive to deliver.
I would appreciate the opportunity to look into this further so we can understand what went wrong and work towards resolving the issue.
If you’re able to, please email me at nicola.payne@glide.co.uk
with some additional details, and I will personally investigate this for you.
Many thanks,
Nicola - Glide
He was patient and very helpful
He was patient and very helpful
20. April 2026
Bewertung ohne vorherige Einladung
Shahed was nothing less than amazing
Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there was no resolve, however Shahed completely altered that. Thanks to him I am able to use my WiFi as inteded!
20. April 2026
Bewertung ohne vorherige Einladung
Great help
Great help. Had an issue getting my PC connected via an Ethernet connection, he sorted it very quickly.
20. April 2026
Bewertung ohne vorherige Einladung
Glide are easy to use and very…
Glide are easy to use and very responsive to any issues. Shahed was extremely helpful when I experienced connection issues which were resolved within minutes! Fabulous customer service.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help resolve your issue so quickly, I will pass your feedback on to him.
Nicola - Glide
SHAHED was amazing
I had a problem connecting my Alexa to the WiFI and I got a call within 24 hours and SHAHED was very helpful and patient and guided me throughout the process and stayed on call with me until my wifi was working very pleased with the service
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help you connect your Alexa, I will pass your feedback on to him.
Nicola - Glide
Completely trash experience with the…
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. I’m sorry to hear about your experience.
We’d really like to look into the latency issues you’ve mentioned so we can understand what’s causing them and get things back to where they should be. This isn’t the level of service we aim to provide.
I’ve reached out to request a bit more information, but if it’s easier, please feel free to email us at support@glide.co.uk and we’ll investigate.
Nicola - Glide
Shahed was incredibly helpful with the…
Shahed was incredibly helpful with the wifi issue. Thank you!
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review for us. I am delighted to hear Shahed was able to help you, I will pass your feedback on.
Nicola - Glide
Very helpful
I had an issue and called the Glide number provided. It was fixed with ease and my handler Shahed was very helpful and friendly. Fixed the issue in 2 minutes.
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for making the time to leave us a review, we really appreciate it.
I am so pleased to hear Shahed was able to help you solve the problem quickly, I will ensure we pass your feedback onto him.
Nicola - Glide
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