Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had a problem with my apartment Wi-Fi and it was not working. Shahed helped me and did a great job. The issue was solved immediately. I really appreciate the excellent support and quick assistance.
Had a call with Shahed about a WiFi problem with my Xbox and other devices. He was excellent at helping me resolve the issue and even helped me understand about the difference between wired and wirele... Mehr ansehen
Unternehmen hat geantwortet
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Kontaktinformationen
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Vereinigtes Königreich
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Hervorragend
9621 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
disconnected every month
Internet is fine, but I keep getting emails about failed payments and then my service is disconnected - despite no payment attempt being made.
They have admitted it is on their side, yet no redmidial action has been taken. When the service is disconnected I am forced to call as I cannot authenticate my payment due to their own firewall on the router.
Extremely inconvenient and clear that they don't really care - they have a monopoly in my building
5. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review.
Firstly, I would like to offer our sincerest apologies for the issue you are experiencing as well as the inconvenience caused as a result.
I would like to reassure you that we are aware of an issue surrounding payments and are working hard to have this matter resolved as soon as possible.
I have sent a request for more information so that we can contact you directly and assist accordingly.
We look forward to hearing back and once again, apologise for the inconvenience caused.
Kind regards
Tanisha @ Glide
Just moved in and mad connection…
Just moved in and mad connection problems…urgently needed connection for work purposes. Naz helped out very efficiently…and I was all go! Thanks, Naz !
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave us a review. We are very pleased Naz was able to help you and we will pass on your feedback accordingly.
Kind regards,
Tanisha @ Glide
Naz was fantastic
Naz was fantastic! Made my day. Thank you
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your review.
We are so pleased that your experience was such a good one!
Naz will be pleased too. I will make sure to pass this on.
Kind regards,
Holly @ Glide
Naz was great
Naz was great, sorted out my internet quickly and efficiently. Very professional give this man a raise! Doing the lords work here. Would recommend
3. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your review.
We are so pleased that your experience was such a good one!
Naz will be pleased too. I will make sure to pass this on.
Kind regards,
Holly @ Glide
Fab job!
Naz did an amazing job and fixed my problem in no time excellent communication and customer service thank you!
2. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your review!
We are pleased to see that your issue is now fixed and that the customer service you received was so great.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Love it
Naz was super helpful in setting me up! Fast internet - fast help
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave your feedback.
We are so pleased that you have everything set up and that you are so pleased with the service.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Had a good talk with Naz...
Had a good talk with Naz about the broadband service they provide, decent and informative and solution based.
A recommend from my side.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave your feedback.
We are pleased to hear that you has such a good experience when dealing with the team.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Great Customer Service Experience
I upgraded my service to 1 GB with Glide and had some difficulties achieving the contracted speed. Naz was an amazing technician. He sent me a new router, configured it, and followed-up diligently to make sure everything went perfect. Amazing service! Thank you, Naz for taking great care of me as a customer.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you so much for taking the time to leave us your feedback.
We are so pleased to see that you had a great experience with our team and that you are so pleased with the upgraded service!
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Perfect guidance
Naz was perfectly helping me so that I can fix my problem so quickly. With his kind guidance, I could get my internet back. Thanks.
30. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
I will make sure to pass this onto Naz - he will be pleased to hear this.
Kind regards,
Holly @ Glide
Glide has excellent customer service
Glide has excellent customer service. The support team is fast, friendly, and genuinely helpful, whether you’re troubleshooting or just need guidance.
29. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
I will make sure to pass this onto the team!
Kind regards,
Holly @ Glide
Unreliable
Unreliable, if you need to work or game do not use this service.
28. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We apologise for any issues that you have had when using the network.
Once we receive the requested information we can look into this further.
Kind regards,
Holly @ Glide
Naz was super helpful
Naz was super helpful, although Glide has had issues with their auth system/payments for a while and is still yet to be fixed. Naz did resolve the issue super quickly and did confirm the issue is being tracked and noted internally, so hope it all gets sorted out there. Friendly and helpful customer support overall.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We apologise for the issues that you have faced, but rest assured that this is being worked on.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Naz was very patient and helpful as…
Naz was very patient and helpful as well as quick with resolving my issues
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave us your feedback.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Li Aden is the man - a really positive human.
Li Aden is the man — personable, solution-oriented, and empathetic.
I don't know much about Glide, but what I can say is that Li Aden is an asset to them - I hope they realise that. Despite him being responsible for the network of 000's of apartments in Quintain Living, ahead of his visit he had studied our specific case, coming to the job prepared along with a replacement (on the off chance that that was the issue - it was) box to try to solve the issue. The issue was resolved, the internet is working for the first time in 2 months and Aden Li left me with a positive feeling.
27. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good afternoon,
Thank you so much for taking the time to leave us your feedback.
We are so pleased that your issue is sorted and that you had such a good and efficient experience with us.
I will make sure to pass this onto Li!
Kind regards,
Holly @ Glide
Antwort von Glide
Hello,
Thank you for taking the time to leave such a kind review for Naz. We are pleased that he was able to help and the feedback will be passed on accordingly.
Kind regards,
Tanisha @ Glide
naz was a great support very nice 👍👍
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hello,
Thank you for taking the time to leave such a kind review for Naz. We are pleased that he was able to help and the feedback will be passed on accordingly.
Kind regards,
Tanisha @ Glide
Really helpful highly recommended!!
Really helpful highly recommended!!
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
I will make sure to pass this onto the team!
Kind regards,
Holly @ Glide
The service is horrible worst wifi…
The service is horrible worst wifi service I have gotten and was in the ghetto and have had better wifi service and the website doesn’t help at all wouldn’t recommend and service should be shut down
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for taking the time to leave us your feedback.
We are sorry to see that you have not received the service that you should have been.
Once we have the requested information we will make sure to get to the bottom of this.
We look forward to hearing from you.
Kind regards,
Holly @ Glide
Polite and friendly staff
Spoke to Naz who was very friendly and professional. Raised my issue and explained the next steps to get it sorted.
20. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Good morning,
Thank you for your feedback.
We are pleased to see that your experience with us was so good.
I will make sure to pass this onto Naz.
Kind regards,
Holly @ Glide
Glide? More Like Stuck
I’ve been using Glide Residential for broadband, and unfortunately, the experience has been frustrating. While the service is generally fast when it works, the frequent outages — like the one that’s lasted all day today — seriously disrupt daily life. What’s worse is the lack of timely or detailed communication when these problems occur.
The support team says they’re “working on it,” but with no ETA or meaningful updates, it feels like we’re left in the dark. For a broadband provider targeting students and shared housing, reliability and transparency should be priorities.
Hoping to see real improvements soon, or I’ll have to start looking for alternatives.
17. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von Glide
Hi Michael,
Thank you for your feedback.
We do appreciate that you took the time to let us know your concerns, and for your constructive feedback.
We will took into your case to determine what happened regarding this but we completely understand how frustrating it can be when the network goes down, especially when so much of what we all do is online.
We work tirelessly to make sure any outages are fixed as quickly as possible. We are not always able to give an ETA for example if we have to use 2nd parties.
We have taken onboard your review and if you do have any further queries for us please do let us know.
Kind regards,
Holly @ Glide
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.