Shahed was nothing less than amazing. Managed to walk me through resetting my ps5 and reconnecting it to a LAN cable, despite multiple issues. My previous experience with Glide was negative as there w... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Had a call with Shahed about a WiFi problem with my Xbox and other devices. He was excellent at helping me resolve the issue and even helped me understand about the difference between wired and wirele... Mehr ansehen
Unternehmen hat geantwortet
Completely trash experience with the wifi. The latency spikes every other day completely impossible to stream or play anything. Dont live anywhere providing this trash internet service
Unternehmen hat geantwortet
Very nice and quick service solved the problem in minutes I was assisted by shahed he gave very clear instructions and guided me and solved my problem 10/10 service
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Glide is a market-leading broadband & infrastructure business, delivering connectivity in student and built-to-rent accommodation and business sectors.
Kontaktinformationen
Alpha Tower, Suffolk Street Queensway, B1 1TT, Birmingham, Vereinigtes Königreich
- 0333 666 5555
- glide@glide.co.uk
- glide.co.uk
4,5
Hervorragend
9620 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Great Service
Naz was really helpful! Resolved my payment issue in minutes!
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for taking the time to leave a review. We are sorry to hear you had a payment issue but pleased to hear Naz was able to resolve this for you quickly.
I will ensure we pass the feedback onto him, he'll be delighted!
Nicola - Glide
Trouble with connecting to Wi-Fi
Jamil was extremely helpful providing updates on restoring my internet connection after facing issues it was resolved in a quick manner! I highly recommend contacting Glide for advice and help. :)
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for the taking the time to leave a review for us. We are sorry to hear you were facing some issues but delighted Jamil was able to help you. We will ensure we pass the feedback on to him!
Nicola - Glide
extremely helpful & efficient!
Naz was great in helping me sort out a connection issue in my new flat - he was able to fix the issue whilst I was away from home and upgraded my current package for the inconvenience it has caused me/my job over the past few days. He was super lovely to talk to - really made my day on the way to work this morning!
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. I am sorry you had some issues with your connection but I am so pleased to hear that Naz was able to resolve this for you.
I will ensure Naz receives your feedback, he will be delighted that he made your day!
Nicola - Glide
My wifi issue fixed
Shahed was very helpful today. He took the time to assist me properly and provided all the information I needed. I really appreciate his kindness and support. Thank you very much.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for taking the time to provide a review. I am really pleased to hear Shahed was able to help you and provide all the information you needed. I will ensure we share your feedback with him.
Many thanks,
Nicola - Glide
The agent who took my case was very…
The agent who took my case was very professional. He help me through and eventually get me back on wifi service again. Very good service! Thanks to him very much!
26. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for taking the time to leave a review. I am delighted to hear it was a positive experience and we were able to resolve your issue.
Many thanks,
Nicola - Glide
very patient and really helpful…
very patient and really helpful throughout the whole process
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted that we were able to help you.
Thanks,
Nicola - Glide
Mostly fine but heavy throttling
Mostly fine but the throttling of my internet speed between the hours of 4pm and 2am means that cloud gaming IS NOT POSSIBLE ON THE GLIDE NETWORK AT ALL. Unless you don't have a job or only want to play on the weekends. Pointless, frustrating and terrible policy.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for leaving your review. I am only sorry to hear it is not for a positive experience.
What you have described is not what we would expect. We don't throttle our services, so we would really like to investigate this further for you and put this right.
I have been unable to find a ticket for you so have requested some more information from you or please contact us at support@glide.co.uk
Many thanks,
Nicola - Glide
Glide support is so good actually,they…
Glide support is so good actually,they solve the problem within a minute
Yesterday there was no internet in my whole accomodation building and bcu Curzon building but thanks to the glide service, they solved my problem immediately, thanks again 😊
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are sorry you were without internet, we know how frustrating that can be but happy we could get the problem solved for you quickly!
Thanks,
Nicola - Glide
I was facing some wifi issues and one…
I was facing some wifi issues and one of the customer service agents named Divine helped me in a very calm and professional manner to reolve the issue and double check as well if everything was working well. Thank you Divine for your patience and resolving the problem.
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. Sorry to hear you were experiencing some issues with your WiFi but really pleased to hear Divine was able to help you.
Many thanks,
Nicola - Glide
If you go to university and have Glide…
If you go to university and have Glide wifi. Do not accept the offer. DO NOT SUFFER LIKE WE HAVE. Live chat is never open. As I type I’ve been trying to call their 24/7 service since 11pm, it’s now 1:30am! They half upgrade our accommodations wifi, and then brick our wifi support from being used despite being told on their website, and I was told on the phone before even buying it if we have a router box extenders are allowed! But nope, randomly got bricked. I’m a student who does most of her classes in her room due to sickness, and now cannot attend because their wifi is so bad, we had to pay for an extender and then…they block them! Maybe I’ll change the review if they finally pick up the phone and help 🤷♀️🤷♀️
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. I’m very sorry to hear that your experience hasn’t reflected the level of service we aim to provide.
Our Service Desk operates 24/7, and we’re already looking into why you’ve had trouble getting through to us. I’ve personally escalated your support case to our team, and someone will be in touch shortly to help resolve this as quickly as possible.
I’ll continue to monitor your case to make sure we get this sorted for you. Thank you for your patience, and for giving us the opportunity to put things right.
Nicola - Head of Customer Experience.
Antwort von Glide
Thank you for taking the time to leave such a review. We will share your feedback with Naz, who will be delighted.
Many thanks,
Nicola - Glide
Amazing customer service
Amazing customer service! and efficiency. Naz and Billy assisted me with my wifi and were so helpful and kind!
14. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for taking the time to leave a review. We are delighted Naz and Billy were able to help you. We will ensure we share your feedback with them.
Really efficient service from Naz
Really efficient service from Naz! Had me up and running in no time and was very patient! Thanks again Naz!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for taking the time to leave a review. We are delighted Naz was able to help you. We will ensure we share your feedback with him.
Extremely Helpful and Friendly
Naz was really helpful in resolving my speed and connection issues. Made it a very smooth and easy process for me. Excellent Customer Service!!
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you so much for taking the time to leave a review. We are delighted Naz was able to help you. We will ensure we share your feedback with him.
Poor Experience as a Whole
Poor Customer Service - Emails would be ignored (As it'd be multiple weeks with no response).
Wireless WIFI is inconsistent and Poor. Ethernet Port has been broken for a Month, their Support has been inconsistent and underwhelming.
Sent a technician out after a few weeks, the issue remained. Received an email the day after asking me if things were fixed; replied, not received anything for a week+.
The actual Staff are decent, but resolutions and efficiency are heavily insufficient.
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review, I'm just really sorry to hear your experience has not been a positive one.
I would really like to investigate this for you to understand what has gone wrong and work to get this resolved for you.
I have sent you a request for some more information so we can identify your case.
Many thanks,
Nicola - Head of Customer Experience.
Great customer service from Nadia Naz!
6. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review. We are delighted to hear it was a positive experience.
Nicola - Glide
Great service
Great service! Naz was fast and friendly! Solved my problem in no time!
5. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave such a lovely review. I will share this with Naz who will be thrilled!
Nicola - Glide
I month waiting for support
I month waiting for support because the speed connection is very slow. At this moment I'm still waiting...
Update: after 80 days I’m still waiting for a solution…
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review for us. I am only sorry that it is because a poor experience.
Your ticket is currently with our 2nd line engineering team investigating and they will be in touch with you to provide an update as soon as we have one for you.
Nicola - Glide
Had an issue with my wifi
Had an issue with my wifi , agent Billy assisted me very very well tbh !
He was so patient and understood every word I said ,then acted really quick and sorted out everything immediately ! What an excellent service !
They should hire people with a beautiful voice like his tho , LOL !
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to a review. We are delighted to hear it was a positive experience! I will ensure this is shared with Billy, who will be delighted with the feedback.
Thanks,
Nicola - Glide
Excellent help from Naz
Excellent help from Naz who, despite problems with severe lagging on the phone call was patient and talked us through how to get our Internet set up. Thank you
31. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Glide
Thank you for taking the time to leave a review for us. We're sorry you had some issues with the quality of the call but so pleased Naz was able to help you.
Nicola - Glide
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.