Cherries from Mr Henry didn't arrive- 2 lots were Xmas presents due for delivery 19 December. They were impossible to contact- no ph no, only e mail which was a waste of time. Still haven't srrived 29... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Cherries from Mr Henry didn't arrive- 2 lots were Xmas presents due for delivery 19 December. They were impossible to contact- no ph no, only e mail which was a waste of time. Still haven't srrived 29... Mehr ansehen
Unternehmen hat geantwortet
We let the hotel know that it was the combined celebration of my birthday and the Wedding Anniversary. The room was decorated beautifully with balloon and cakes. The room service was excellent.... Mehr ansehen
Unternehmen hat geantwortet
The items (Philips shaver heads) were well priced and arrived in reasonable time (considering they came from overseas). However, they don't cut very well, and are only a little bit better than the ol... Mehr ansehen
Unternehmen hat geantwortet
I've been using Grabone for years. I think I've only had issues with one or two suppliers compare to the amount of positive experiences I've had. I do miss a few business that no longer trade wi... Mehr ansehen
Unternehmen hat geantwortet
Launched in 2010, GrabOne has since grown to become one of NZ’s biggest and best-loved websites to find incredible deals on experiences and attractions in your local area, stunning escapes and huge savings on 1000's of products across loads of categories. Our customers have saved over $500 million and have bought over 15 million items, so what are you waiting for? Join the GrabOne community of savvy Kiwi shoppers and grab yourself a bargain!
Neuseeland
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 71 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I made a mistake on what I ordered and it would not had been any use to me. I contacted Grabone by email explaining my dilemma. Within 24hrs they had contacted the company and I got a refund. Couldn't thank them enough.

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Great hotel. Comfy bed, fantastic staff went out of the way to help me, tasty food

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Great communication, fast delivery!

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Really good deal for a hotel in Auckland. Easy to buy. Easy to book. Would be better if there was a booking calendar on the webpage since that would avoid back and forth emailing.

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Grabone is great! I always find great activities to do.

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Swimming goggles were not good quality, they took quite a while to arrive ( didn’t realise they were coming direct from China)

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I purchased a duvet that was said to be 700 GSM and when it arrived it was nowhere near as thick as the picture looked and there is no way its 700 GSM. It was so thin I'm super disappointed. False advertising.

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Easy ordering and fast delivery. Well packaged. I haven’t tried it yet but hopefully it will be great.

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All great, quick response and delivery.
Many thanks

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Grabone is so awesome I was not happy with a purchase, so grabone got in touch with the people who provided the items, I heard from this 2nd party and then they were supposed to refund me but then communication stopped, so grabone refunded the amount themselves. I feel very supported by grabone, and I have received refunds in the past. Thank you again
Julie

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Good communication with staff with prompt responses. Also helped contact the merchant. Happy with the outcome for the issues.

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I have been trying to buy a birdcage on the site but it won't add to cart. I have tried to contact Grabone via email, that was a week ago and I have had no response.

Antwort von GrabOne
Great customer service. I made an account and spelt my email address incorrectly. I didn’t confirm my email address before going shopping on the GrabOne app and made a purchase. I was then wondering why my purchase email confirmation didn’t come through within 10 minutes. Found out that I spelt my email address incorrectly and I couldn’t view my purchases until I confirmed my email address. So I emailed the help desk and they sent my purchase ticket to my email address. Thank you again team

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Great response to enquiry.

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Emma from the Helpdesk was exceptional. Her responses were timely, thorough & accurate. So often helpdesk responses are generic & don't solve the problem. Emma trumped this. Top Marks.

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I had an issue and grab one responded to my email straight away which was fantastic!! Also included me in the emails to the supplier to sort out my issue. This was done in a timely manner and resolved perfectly.
Thank you grab one !!!

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I bought a couple of the photobook vouchers from grab one. They were easy to redeem and I had plenty of time to redeem them. Thank you for the reminders also. Another great experience!

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Great service, fast replies to correspondence and great outcome

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I emailed you 3 times for a refund as these so called 32db (!) noise cancelling earplugs are a TOTAL JOKE! They do absolutely nothing. I can still hear the wind rustling outside so yeah a scam. They look exactly like the $2 TEMU ones but I thought nooo get them from GRAB ONE.. a professional co that stand by what they sell and pay $25 but noooo… u want me to video the problem… ha.. another joke… how does one convey a product cancelling noise? So anyway I’ve sent u yr silly video showing you.

Antwort von GrabOne
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.