Greenby Bewertungen 

Awful worst service in my life. Nothing works. You pay for the service yet you can’t telephone anyone. You have to use stupid chat bots which are so annoying and crap. Why would anyone pay such a poor service??? I can get better service same price and can contact someone 24/7. Please don’t come over to this company GREENBY should be shutdown, absolutely not fit for purpose. A nd the charge you money for worst customer service and experience. Nothing works and no amount e to help yet they still want your money !!!!!!!

Like most users we have been with Plusnet, in my case Metronet for more years than I can remember.` As we all know Plusnet wanted to concentrate on broadband and drop email support. Thats when it alll went wrong. I got moved to Greenby but the login always showed Roundcube. Never did find why. So, my recent experience was suddenly I could not access webmail for Metronet. Spoke to a human at Plusnet who managed to get me logged into Greenby but then found my email box showed "Mail Box Disabled". Using the Greenby chat line and after 24hrs my email came back and to my surprise I was still able to go to Plusnets web mail page and was able to log into my Metronet account. But any emails that had come in over the previous 4 days were lost for ever. Yes when Plusnet stated they were doing away with email support I changed to a new provider so the majority of my emails I get but some still come via Metronet. More determined now to get all my contacts switch to my new email address and then I can forget Greenby. Good luck every one.

Fed up with messages being moved into "spam" - never had this problem with Plusnet. I prefer to decide for myself and not to have to remember to check to see if there is something in "spam" even when I have set rules.

Dealing with the pluses first. I have been getting huge amounts of spam and Plusnet were unable to help me as they had not upped their spam filters as they knew that Greenby were going to be taking over their emails. Spam filtering is much improved, not perfect, but definitely improved. However webmail on Greenby is incredibly slow to load, I cannot access it on my iPad or my iPhone and the only suggestions when I raise a ticket is that I need to reboot my devices - this has not worked. I have been without emails and looking at the reviews I am not the only one. I feel badly let down by Plusnet, I have been a loyal Plusnet customer for many years and Greenby are just not good enough. Customer service with Plusnet was exemplary, Greenby is appalling, you cannot speak to anyone as they are an American company and raising a 'ticket' is a complete waste of time. I would change email provider, but the whole hassle is putting me off, however there is absolutely no way I would be prepared to pay for this level of service. If it does not improve when charges come in I will most certainly leave.

I'd give it -10 stars for the frustration caused me over the last couple of months! Webmail not available once again and I need to use it daily! Load of rubbish

useless, slow to load , showing server errors when im on full fibre wifi. just awful.

I have had the same experience as everyone else. Lost folders, unanswered requests for help and today the site won't even let me into my account. If there isn't an organised complaints group there should be.

Why Plusnet chose this company to migrate email services to is a mystery. It’s done for Plusnet’s reputation. Whole file boxes go missing, my Sent box has disappeared, deleted messages keep coming back etc, etc Avoid under all circumstances.

Greenby email is utter crap, I have had nothing but problems since they took over Plusnet email. I have spent hours trying to put things right but still the problems keep coming. I am locked out of web mail even though my sign in worked last time, if I could give it no stars I would. The trouble is it's major hassle to move to another provider, it all worked perfectly until greenby got their hands on it.

I have been with Greenby for less than 2 months and have had nothing but problems. I didn't have a problem with Force9, or PlusNet who took over from them, in 25 years. How could such a reliable service go so wrong. Shame on Plusnet for poor due diligence for their customers.

Same as everyone else, credentials that change themselves automatically, inability to connect to their servers for more than a day without dropouts, meaningless or irrelevant responses by customer service agents (including a generic "you need to change your password" to each problem) and worst of all, an utter inability to accept that there actually is a problem. The Customer is King ? yeah right !

Migrated from Plusnet a month ago, apparently successfully, but today all our mailboxes disappeared from my Greenby account webpage - definitely looks like a problem at their end. Tried to report the fault using their chatbox which transferred me to a page to enter my credit card details to subscribe to "JustAnswer", which I certainly don't want. This has to be a scam? This looks like an awful company to have to deal with.

Yet another server outage. Can't wait for them to start sending out notifications they want to start charging for hosting my email address. Not a penny of mine will they get.

a nightmare!!!!!!!!! bad connection with customers infact none and cant get aemail through im leaving plusnet what have you done !!!!!!!!! been leftsince13 fwb 26

This company who have taken over email from Plusnet has misssold their email service to me and it is impossible to contact them to terminate the service.
Beware of this company.

My email service has been transferred to Greenby from Plusnet. Plusnet provided a reliable service. Greenby does not. Mail is repeatedly marked as junk - marking mail as 'not junk' seems to make no difference - the next piece of mail from the same address still ends up as junk. Service has been intermittent. The most ludicrous thing is that Greenby plan to charge £15 a year for this lamentable service. Do they not know that much better email providers supply their service for free?

Yes, Greenby is awful. Can receive, but sending emails don't arrive.
For Mac users, is their iCloud service a good alternative ?

RUBBISH! If I could give it Zero stars I would. Thanks Plusnet for moving your loyal customers to such a pile of rubbish that is Greenby. Numerous issues - it won't log on using my usual password, then it will. No phone number for the company. No responses from its so-called live chat. Will be moving to a different email provider as soon as I can organise it and will probably move to a different broadband provider as well, just to spite Plusnet. Trading Standards needs to investigate this whole matter. TRULY SHOCKING!!

After 27 years with Force9 (Plusnet) I was migrated to Greenby. The initial couple of weeks were awful but then improved but now they are back to awful again.
I'm still waiting for responses to my tickets regarding missing sent and forwarded mail.
A couple of days ago after not being able to log in to my account a helpful human at Plusnet managed after a few attempts to send me a code to reset my password. Today it is back to square one.
I think that it is finally time to call it a day and switch to my back up with Gmail.

Absolute garbage!

Email provider moved from Plusnet to this shower....

Email server regularly (daily) stops working, emails not coming through for hours at a time.

Plusnet no longer want to hear about email problems, and Greenby don't respond to 'tickets' that are raised.

Absolute b***dy shambles of a company. Email and webmail persistently disappearing/going down no human support only an AI bot that shows scant sign of any intelligence at all. SHAME on PLusnet for leaving loyal customers to this wholly unsatifactory email provider, or rather NON provider!