They were in everything, any doubt or concern they would reply immediately. They’re really efficient, appreciate everything!
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I worked with Chloe on the production of our ad. She was incredibly helpful and patient when we had to make changes several times before approval. She made the process easy.
Unternehmen hat geantwortet
As a real estate agent who services the Whistler British Columbia ski resort, it was important to work with a publishing partner who offered a niche ad campaign placing us in front of purchasers and s... Mehr ansehen
Unternehmen hat geantwortet
Update: They contacted us very friendly and commited, and offered a refund. Although it still gives us a bad aftertaste. If the refund comes through they redeemed themselves. A pure scam. They offe... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Guest Services Worldwide LTD
Vom Unternehmen geschrieben
Guest Services Worldwide is the global leader in the design and supply of Guest Experience Collateral to leading hotels and their discerning guests. We have served the world’s finest properties for the last 25 years and have offices in the United Kingdom, United States and Australia.
Our clients include brands such as The Four Seasons, Ritz Carlton, St Regis, Mandarin Oriental, and Belmond together with many independent leading hotels. We currently deliver services to over 700 of the world’s very best hotels.
Guest Services Worldwide provide services that have evolved to meet your sales and marketing challenges. We offer a range of products, from Print to Digital Screens that help our clients achieve their goals.
Our Media & Production teams work directly with our clients, helping to deliver a bespoke marketing message through both print and digital mediums. Your customers expect service and communication. Connect with them through luxurious printed material, or let us create an eye-catching digital advert. After all, your business is more than a list. It’s a dynamic mix of people, services and experiences. Guest Services Worldwide gives you the platform for your clients to learn about and interact with your business.
Our purpose is to be a trusted concierge partner, developing tools to give guests the essential local information they need to enjoy a great stay while building local commercial relationships between host hotels and sponsors.
We are a proven extension of a hotel’s concierge services, providing guests with essential details of hotel services and facilities, as well as recommendations for local businesses and attractions.
Our clients include brands such as The Four Seasons, Ritz Carlton, St Regis, Mandarin Oriental, and Belmond together with many independent leading hotels. We currently deliver services to over 700 of the world’s very best hotels.
Guest Services Worldwide provide services that have evolved to meet your sales and marketing challenges. We offer a range of products, from Print to Digital Screens that help our clients achieve their goals.
Our Media & Production teams work directly with our clients, helping to deliver a bespoke marketing message through both print and digital mediums. Your customers expect service and communication. Connect with them through luxurious printed material, or let us create an eye-catching digital advert. After all, your business is more than a list. It’s a dynamic mix of people, services and experiences. Guest Services Worldwide gives you the platform for your clients to learn about and interact with your business.
Our purpose is to be a trusted concierge partner, developing tools to give guests the essential local information they need to enjoy a great stay while building local commercial relationships between host hotels and sponsors.
We are a proven extension of a hotel’s concierge services, providing guests with essential details of hotel services and facilities, as well as recommendations for local businesses and attractions.
Kontaktinformationen
Vereinigtes Königreich
- 01253 530601
- info@guest-services.co.uk
- guestservicesworldwide.eu
4,7
Hervorragend
268 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Straight forward and efficient
29. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you for taking the time to share your feedback! We’re so glad to hear that you found our process straightforward and efficient—it’s always our goal to make things simple and seamless for our customers.
If there’s anything else we can do for you in the future, don’t hesitate to let us know. We’re here to help!
Small businesses be aware!!
I was contacted by this company in June/ July 2024. I am a small business working as a solo hairdresser.
GUEST SERVICES originally got in contact wanting to collaborate and set me up so I could be featured on their online platform at a prestigious hotel in Mayfair, The Biltmore. I would be featured on the Biltmore’s concierge app through a QR code.
The app was promised to be completed at the beginning of September but was actually finalised towards the end of October.
I was frustrated as they were receiving money from me each month. I did feel uneasy about this and felt disillusioned that the app was actually in place.. so I decided to take a trip to The Biltmore and speak to the head concierge on the desk. In which he was unaware of the app and said that he usually sends his guests to the local Hair salon which is next door.
This left me feeling frustrated and upset that I sent across hard earned money to a company that didn’t seem legitimate or trustworthy. I really wished I had done more research and didn't feel pushed in to agreeing to be featured on their page.
I then spoke to someone at Guest Services worldwide as I then refused to pay for the amount that was owed £60.00. I was met with a rather pushy and aggressive/ abrupt/ rude member of the team. She reminded me of the contract that I had signed which then I felt intimidated and scared if I didn’t pay!
In which i have paid up until December 2024.
I would just like to add I haven’t had one single customer or visit since to the Biltmore hotel! Which means I have been out of pocket since paying them the £60.00 As a small business this is not a fee which my company can afford when I am getting nothing in return!
I am now receiving lots of phone calls from numbers beginning in 0330 which I’ve checked are a scam. I have also received an email today questioning where the £60.00 is. I believe this company is a scam and will do anything to take money from small businesses under false pretences.
I have also read some of the reviews featured on this page and this has also added to my decision.
Please be careful and do not sign up to something like this!!
21. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Guest Services Worldwide LTD
We’re sorry to hear about your experience and appreciate you taking the time to share your concerns. We take all feedback seriously and always strive to provide clear, transparent, and valuable marketing opportunities for businesses of all sizes.
We understand how important it is for small businesses to see a return on their investment, and we regret that your expectations were not met. Our aim is always to deliver the services we promise, and we apologise if there was any miscommunication regarding the timeline or the implementation of the platform.
We would be happy to discuss your concerns in more detail and work towards a resolution that ensures you feel heard and valued. Please reach out to us directly so we can address this directly and see how we can make things right.
Thank you again for your feedback, and we hope to have the opportunity to improve your experience with us.
I’m happy but I would have liked a…
I’m happy but I would have liked a little more time.
17. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you for your feedback! We’re glad to hear you’re happy with the outcome. We understand that more time can make the process feel less rushed, and we’ll take your input on board as we strive to improve. We appreciate the opportunity to work with you and look forward to collaborating again in the future!
Professional and guided my company…
Professional and guided my company and myself on what might be the best option and gave us interesting insight into how the program and exposure work
14. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von Guest Services Worldwide LTD
Thank you for your thoughtful review! We're delighted to hear that our professional guidance and insights were helpful in finding the best options for your company. It was a pleasure working with you, and we’re glad we could provide valuable information about the program and exposure. We look forward to collaborating with you again in the future!
I was very happy with my experience
I was very happy with my experience. The team was prompt and created the artwork very much aligned with the mission of my brand.
14. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you so much for your kind words! We're thrilled to hear you were happy with your experience and that the artwork aligned with your brand's mission. It was a pleasure working with you, and we're always here to help with any future projects!
Timely and efficient
6. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you for your feedback! We're glad you found our service timely and efficient. We strive to deliver prompt and effective support, and it’s great to know we met your expectations. If you need anything in the future, we're here to help!
excellent communication and very friendly
I was very pleased with the "Guest Services Worldwide"
The communication was excellent, all my questions were answered quickly and I received prompt feedback on all my concerns and inquiries.
8. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you for your wonderful feedback! We're delighted to hear you had such a positive experience with Guest Services Worldwide. Providing excellent communication and prompt support is very important to us, so it's great to know we met your expectations. If you need anything else in the future, we're always here to help!
Louis was very patient and…
Louis was very patient and understanding. Great customer service 👏
6. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you for your kind words! We're so pleased to hear that Lois provided you with great service and demonstrated patience and understanding throughout your experience. We'll be sure to share your feedback with him – it means a lot to our team. Thank you for choosing us!
Great Communication and Willingness to Assist
From communication, to ensuring that I got exactly what I wanted, they have been excellent to work with and I look forward to continuing with them in the future.
3. Jänner 2025
Antwort von Guest Services Worldwide LTD
Thank you so much for your wonderful feedback! We're thrilled to hear you had such a positive experience with our team. Clear communication and making sure you get exactly what you need are top priorities for us, so it’s great to know we met your expectations. We truly appreciate your support and look forward to continuing to work with you in the future!
Jodi was very responsive and worked…
Jodi was very responsive and worked with us to curate the guide so that it would make the most sense for our Members, Owners and Guests
1. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Guest Services Worldwide LTD
Thank you so much for your feedback! We’re delighted to hear that Jodie's responsiveness and collaboration made a positive impact on your project. Curating a guide that meets the needs of your Members, Owners, and Guests is always a top priority, and we’re thrilled to know it worked well for you. We truly appreciate your trust in us and look forward to supporting you again in the future!
Antwort von Guest Services Worldwide LTD
Thank you for your positive feedback! We’re glad to hear you were pleased with the quality of our work and the professionalism of our team. Delivering great results on time is always our goal, and we look forward to working with you again in the future!
this is a scam they are not real!!!
this is a scam they are not real!!!! please do not send any money to their bank account. The contract they send you is not affiliated at all with the company they claim they are working with. The phone number is also fake, have reported to commonwealth bank who they requested we transfer to.
8. Jänner 2024
Bewertung ohne vorherige Einladung
Great Customer service
We were very grateful for the responsiveness of GSW Ltd. They were timely, professional and helpful in guiding us to the completed product.
18. Dezember 2024
Antwort von Guest Services Worldwide LTD
Thank you so much for your kind words! We're thrilled to hear you had a positive experience with us. Providing timely, professional, and helpful guidance is always our goal, and it's wonderful to know we met your expectations. If you ever need assistance in the future, don't hesitate to reach out!
Scam
Scam - We were offered a digital presense at the Langham Hotel London - only to find nothing on their front desk, nothing online inside the Hotel either, after paying these people for months.
Beware....
16. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Guest Services Worldwide LTD
We’re sorry to hear about your experience and appreciate you bringing this to our attention. We strive to provide high-quality services and ensure visibility as agreed. If there has been any misunderstanding or issue with the delivery of your digital presence, we’d like the opportunity to investigate and resolve this for you.
Please contact us directly at customer-services@guest-services.co.uk so we can review your account, address your concerns, and make this right. Your satisfaction is important to us, and we’re committed to finding a solution.
Helpful, patient
Everyone at Guest Services Worldwide was helpful, supportive, understanding and patient. They made the whole process easy from beginning to end. They were clear with everything that needed to be done and always made sure that I understand what the next steps were. I would do this whole process all over again without any changes to my experience with the whole team. Thank you for this opportunity.
11. Dezember 2024
Antwort von Guest Services Worldwide LTD
Thank you so much for your heartfelt review! We're delighted to hear that you had such a positive experience with our team at Guest Services Worldwide. It's wonderful to know that our support and clear communication made the process easy and enjoyable for you. Your kind words truly mean a lot to us, and we’re thrilled that you would choose to work with us again. Thank you for allowing us to be part of this journey with you!
Helpful and efficient
Artwork creating was smooth and efficient and looks great. Team worked with me on edits and accommodated my
Schedule for completion deadlines.
11. Dezember 2024
Antwort von Guest Services Worldwide LTD
Thank you for your wonderful feedback! We're so pleased to hear that the process was smooth and efficient and that you're happy with the artwork. Our team is always happy to collaborate on edits and work around deadlines to ensure everything is completed to your satisfaction. We look forward to working with you again!
Antwort von Guest Services Worldwide LTD
Thank you for your kind words! We're so pleased to hear you loved the quick responses and the artwork we created. It was a pleasure working with you, and we’re here anytime you need us again!
Jayne is extraordinarily gracious
Jayne is extraordinarily gracious - plus professional and patient; she made this project not only totally possible but also a pleasure!
I look forward to working with her again.
Sincerely yours,
Christopher English Walling.
4. Dezember 2024
Antwort von Guest Services Worldwide LTD
Thank you so much for your thoughtful review, Christopher! We're delighted to hear that Jayne made such a positive impact on your project with her professionalism, patience, and graciousness. She truly values your kind words and looks forward to collaborating with you again in the future. Your support means a lot to us!
The communication was great
The communication was great. All questions answered and quick turn around.
3. Dezember 2024
Antwort von Guest Services Worldwide LTD
Thank you for your kind words! We're so glad to hear you were happy with our communication and quick turnaround. It was a pleasure working with you, and we're always here if you need anything else!
Special thanks to Jayne Cowgill who was…
Special thanks to Jayne Cowgill who was thorough and courteous throughout the project.
2. Dezember 2024
Antwort von Guest Services Worldwide LTD
Thank you for your wonderful feedback! We’re so glad to hear that Jayne provided thorough and courteous support throughout your project.
Her commitment to delivering excellent service is something we truly value, and we’ll be sure to share your kind words with her. If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.