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HealthHero Bewertungen 

979
TrustScore 5 von 5

4,8

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Such an easy system to use. Booked a video call with a clinician so easily and was arranged so quickly. Was seen on time, was able to upload photos so clinician had more information to support my conc... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Brilliant as you can book an appointment for when it suits you, appointments available allday everyday mon-sun, it's fantastic especially when it's so hard to see your own GP. Only downfall even if yo... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

The best service is GP access 24/7. You can choose the time that is suitable to you and have an option of choosing the type of appointments. Collection of prescription is highly convenient, you can... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I was leaving for Japan at 9.30am and during the night (3am) I realised I was having a reaction to mosquito bites. The GP was able to diagnose & prescribe antibiotics which I collected from Heathro... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Allgemeinmediziner
  2. Psychiatrische Klinik

Vom Unternehmen geschrieben

We help people feel better, faster. HealthHero is a clinic in your pocket, giving you direct access to GPs, counsellors, physiotherapists and other health experts, 24/7. We work with businesses, insurers and healthcare systems to make care simple, affordable and accessible to everyone. We connect you to the right expert, first time, every time. No waiting rooms. No paperwork. No unnecessary steps. Healthcare has not changed in a century. People still wait. Doctors drown in admin. We built HealthHero to fix this. Our smart clinician matching uses technology and real clinical expertise to collect your information, match you instantly to the right professional and handle admin in the background - digital when it should be, human where it counts. We are Europe’s largest digital clinic, trusted by the biggest health systems. We cover 30 million lives in 4 countries. Our 4,000 clinicians deliver over 4 million appointments each year, across 12 connected clinics. From GP to ADHD, it is all here. Healthcare made simple for patients, clinicians and businesses.


Kontaktinformationen

4,8

Hervorragend

TrustScore 5 von 5

979 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,8

Alle Bewertungen

(979)

874 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Excellent

This company is excellent great value for money the team are excellent the doctors are fantastic and you can get a appointment

6. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you, Robert. We are pleased to hear you find the service excellent and good value for money. Your kind words about our team and doctors are greatly appreciated.

Bewertet mit 5 von 5 Sternen

Great service 👏

Great service 👏

1. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you, Shoaib. We are pleased to hear you found the service great and appreciate your feedback.

Bewertet mit 5 von 5 Sternen

We will all be doing this way soon as…

We will all be doing this way soon as drs are terrible this was all same day and very good drs

1. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for your feedback. We are delighted you were able to access same day care and that you had such a positive experience with our doctors.

Bewertet mit 5 von 5 Sternen

Highly recommended

It was the first time I used this service. I will highly recommend it to everyone. Excellent help and service all round.
They made it all easy and they were very helpful. They listened and explained things. Everything was sorted and without delays. I was/am very grateful for all their help and with the speed that everything was done and how they send you a message to inform you of the next step etc.... Amazing.

24. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for your review. We are delighted your first experience was such a positive one and that you found the service helpful, efficient and easy to use. We appreciate your recommendation.

Bewertet mit 5 von 5 Sternen

First time I used Health Hero and…

First time I used Health Hero and really rate the experience. Dr Leslie Town was first class and provided excellent medical advice. Only waited 15 mins for an appointment and the tech experience worked brilliantly. Highly recommend.

26. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you, Mark. We are delighted your first experience with HealthHero was such a positive one. It is wonderful to hear Dr Leslie Town provided excellent advice and that the appointment and technology worked so smoothly.

Bewertet mit 5 von 5 Sternen

All went well

All went well, I got listened and after work, brilliant!

26. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for your feedback. We are pleased you felt listened to and that the appointment fitted conveniently around your work commitments.

Bewertet mit 5 von 5 Sternen

My GP left me waiting a week for a…

My GP left me waiting a week for a repeat prescription, but Benenden saw me within 30 minutes. The doctor was polite, knowledgeable, and took time to listen. I’ve used Benenden for nearly four years and highly recommend them.

26. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you, Gosia. We are delighted to hear the service was able to support you quickly and that the doctor took time to listen and help. We truly appreciate your continued trust in the service.

Bewertet mit 5 von 5 Sternen

Excellent service from start to finish

Excellent service from start to finish. Empathetic, professional and knowledgable clinician and customer service. Got my appointment quickly, same day.

22. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for your feedback. We are delighted to hear you received quick access to care and found both the clinician and customer service teams empathetic, professional and knowledgeable.

Bewertet mit 5 von 5 Sternen

#RESOLVED# No show from the company on very first meeting.

EDIT: I booked this under my legal name which is not the same as my name on here. I'll be contacting the email you supplied however, and update the review once I've got a reply.

EDIT 2: Resolved via email messages within a few hours of the reply from your staff on here. I've adjusted the rating due to this as the speed of which it was attended, and the reason (human error) was quicky addressed and found. Will also add a final edit after going through the process with yourselves. (changed to 4 stars)

Final edit: (changed to 5 stars) - all questions answered in the initial meeting in detail and will be proceeding with your company for the assessment, thanks.

Booked a teams meeting for more information on how their ADHD treatment would work, cost, etc.

Booked for Friday 3rd of June at 2pm - joined the teams call just shortly prior - and as I'm typing this now have been waiting for 11 minutes out of the 15 minute scheduled time for it.

Crazy to think to think they'd skip on their first meeting with a client, don't want to imagine how it'd go if I went ahead with their service.

Really dissapointed as I've basically wasted my time when reaching out for support is difficult as it is for my circumstances.

Literally made my first account on this site to make this review as I've not seen anything like this with virtually any business in my life.

3. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Hi Dio, thank you for taking the time to share your feedback. We are very sorry to read about your experience and understand how frustrating this must have been, particularly when reaching out for support.

We have investigated this internally, as missing an initial consultation is certainly not the standard of care or service we strive to provide. However, despite reviewing our booking system, we have been unable to locate any record of a booking under your name or any details matching your review.

We would really appreciate the opportunity to look into this further and understand what happened. Please contact our team directly at patientexperience@healthhero.com or 03303329996 with your booking details so we can investigate thoroughly and work towards a resolution.

We take all feedback seriously and would welcome the opportunity to speak with you personally.

Bewertet mit 5 von 5 Sternen

A life saver

A life saver, when in difficulty

2. Juli 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you, Jane. We are pleased the service was able to provide support when you needed it most.

Bewertet mit 5 von 5 Sternen

Health Hero through my Equipsme policy…

Health Hero through my Equipsme policy is amazing.
Great service, very helpful, prompt appointments and professional in all aspects. I am very grateful that myself and my partner have had such a good experience

30. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for your kind feedback. We are delighted to hear you have had such positive experiences with the service and that the appointments and support have consistently met your needs.

Bewertet mit 5 von 5 Sternen

Strongly recommend

I strongly recommend HH. Good appointment availability, very helpfull doctors.

19. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you, Michal. We are pleased you found the appointment availability good and the doctors helpful. We appreciate your recommendation.

Bewertet mit 5 von 5 Sternen

Friendly doctors that listen

Doctors are very friendly, patient and they actually listen to your problem. When I am going to my GP they always seems to be annoyed that I actually came with a problem and asking hundreds questions as if I was making it up 🤦‍♀️

22. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for this feedback Ilona, we're really glad our doctors have taken the time to listen and made you feel properly heard.

Bewertet mit 1 von 5 Sternen

Don’t waste your time

I had several concerns and raised them formally. All were fobbed off and inaccuracies were included in the response. They are clearly not open to reviewing feedback in an open and honest way. The entire experience was a waste of time.

26. Mai 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Hi Aimee, Thank you for taking the time to share this feedback. We're sorry to hear the experience fell short of what you should expect from us, and we take concerns like this seriously.

We'd welcome the chance to look into this further and understand where things went wrong. If you're open to it, please contact us directly at patientexperience@healthhero.com with your details so we can review the case properly. Your feedback matters to us, and we hope to hear from you so we can resolve this.

Bewertet mit 5 von 5 Sternen

They actually go above and beyond what…

They actually go above and beyond what our usual NHS GPS says and do. They the whole NHS referrals in there hands and they dont do anything or very very slow to act. I have used this GP HealthHeros service 3 times now, each time I have been very impressed in how they listened and acted for the benefit of my health apposed to my doctors sitting on there hands !!!

24. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for this feedback Heather, we're really glad the service has consistently felt proactive and that you've felt properly listened to each time you've used it.

Bewertet mit 4 von 5 Sternen

Was able to speak to a highly qualified…

Was able to speak to a highly qualified clinician out of hours, rather than a 111 call handler reading from a script. GO listened to me and gave me good advice.

24. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for this feedback Adrian, we're really glad the clinician was helpful.

Bewertet mit 5 von 5 Sternen

Dr Cassanova was extremely supportive…

Dr Cassanova was extremely supportive and caring. I felt listened to and was not rushed. Her help enabled me to begin my healing journey.
Thank you
10* :)

22. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for this feedback Lorena, and we wish you well on your healing journey.

Bewertet mit 5 von 5 Sternen

Prompt service when you need it

The service is so good as you can get an appointment almost straight away and the Doctors are efficient and caring

22. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for this lovely feedback, we're really glad you found the service prompt and the doctors caring.

Bewertet mit 5 von 5 Sternen

GP was very helpful and…

GP was very helpful and understanding.Easy to use /book.

21. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you for taking the time to leave a review, we're glad to hear the GP was helpful.

Bewertet mit 5 von 5 Sternen

My experience with HealthHero was Fab!

My experience with HealthHero was amazing! I felt so anxious and stressed out in getting GP appointment locally. I missed 2 appointments due to phone issue and sent them an email that my phone cannot receive phone calls. They help me out in getting GP appointment on the same day. Dr. Hayter was really amazing! He listened out to my concern and sort it out. Now, I felt better with the medication he prescribed while I am waiting for my ENT.

21. Juni 2026
Bewertung ohne vorherige Einladung
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Antwort von HealthHero

Thank you so much for sharing this Melchie, we're so glad we could take some of the stress off finding a GP appointment and that Dr. Hayter took the time to really listen. We're glad you feel better.

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