Lately lots of items missing from orders. Sauces generally are on the too little side. Not enough variety - my husband hates the side salads yet so many have them. Definitely smaller than they... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
For 3 main meals a week I don't have to think shop knowing we have 3 good protein meals sorted. I find the meals easy to.prepare quick tasty and something different. Sometimes a veggie is a little on... Mehr ansehen
Unternehmen hat geantwortet
Good value and excellent quality of food. We are trying out a new recipe every night which is surprisingly easy and every meal so far has been delicious. Takes the hassle out of thinking about what... Mehr ansehen
Unternehmen hat geantwortet
There are lots of quick, easy and delicious meals to choose from. I’ve been impressed with the portion sizes - you have definitely improved on that aspect. I’m enjoying cooking dinner again.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Kontaktinformationen
Neuseeland
- hellofresh.co.nz
4,0
Gut
14 722 Bewertungen
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Das haben sich andere Leute angesehen
We have been getting hello fresh for…
We have been getting hello fresh for over a year now, it's been great I never have to think about what i'm going to cook and it always taste great
21. Oktober 2025
Antwort von HelloFresh New Zealand
Thank you so much for your five-star review, Mel! ⭐
It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. 🙌
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week, and are happy to help! 😊
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Absolutely Fantastic!
HelloFresh has been absolutely fantastic for our family. We have enjoyed every meal and we enjoy picking which meal to have & who gets to make it. It’s a great learning tool for the kids ~ they can read, understand measurements & follow a recipe … and most of all, be proud of their meal presentation
Thank you very much!
26. Mai 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars, Karen! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Haven't been overly impressed with…
Haven't been overly impressed with freshness of fresh items. Also have had a rotten meat one week. Failure to deliver one week, wrong address delivery another. And have had avocardos in order that are far from ripe and unable to use.
18. September 2025
Antwort von HelloFresh New Zealand
Hi Tamara,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Misleading and invasive telemarketing tactics
I’m sharing this feedback constructively, but I’m genuinely concerned about two major issues with HelloFresh.
First, the nutritional information on some recipes appears to be significantly inaccurate and, in my view, misleading. If you’re selecting meals based on calorie targets, this matters. One example was a curry with rice listed at around 300–400 calories per serve. Based on the listed ingredients and portions, the actual calorie content would be well over double that. That level of discrepancy undermines trust, particularly for customers who are managing weight, health conditions, or specific dietary goals.
Second, the telemarketing behaviour after cancelling a subscription is unacceptable. After cancelling, I received multiple calls from unknown numbers. When I eventually answered, it turned out to be HelloFresh attempting to get me to resubscribe. The approach felt aggressive and invasive rather than customer-centred. It gave the impression that retention mattered more than respecting a customer’s decision or experience.
Between the misleading nutritional information and the pushy post-cancellation contact, I’ve lost confidence in the brand. I won’t be using HelloFresh again, and I’d strongly encourage the company to address both transparency around nutrition and how they treat customers who choose to leave.
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von HelloFresh New Zealand
Hi Grace,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Ricka
Customer Resolution Specialist
HelloFresh
I have had 3 delivery's gone to wrong…
I have had 3 delivery's gone to wrong address.
22. September 2025
Antwort von HelloFresh New Zealand
Hi Von,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
It’s reasonably seamless actually
It’s reasonably seamless actually
Carrots seem to be a bit soft
Merry Xmas
10. September 2025
Antwort von HelloFresh New Zealand
Thank you so much for your review! ⭐
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Daren 💚
Hello Fresh
Pretty happy with Hello Fresh, it’s definitely simplified in flavour profile over the years as I’d say they are cutting costs like everywhere has to. Still strike some amazing delicious meals though and we still enjoy it, being able to pause and then start when we feel like it provides great flexibility and there is a big selection of meals. Well-priced too.
8. Juli 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars, Rebecca! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Hello Fresh has been great for our busy…
Hello Fresh has been great for our busy lifestyle. Produce is always nice and fresh. The meals are easy to prepare and very tasty.
2. Dezember 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars, Gail! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Completely satisfied in hello fresh
Reliable delivery, great variety, delicious meal options , convenient, and great value … highly recommend
18. November 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars, Fiona! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Making life a little easier
As a single woman living on my own this has been the motivation to cook healthy meals that I needed. The skip week and pause subscription function is excellent. I enjoy selecting my meals for the week and always love getting my well packaged box delivered at a time that suits my schedule.
8. August 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars, Amanda! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
Warning: Food Quality Has Dropped!
Great way to save time and meals are good but constantly disappointed by the quality of the vegetables! 4 of 6 tomatoes in one order were bruised and battered - in the rubbish they went! Also, in two of the meals, each had cucumber. One meal we got given a big cucumber, the other we got given a mini cucumber - why such a massive inconsistency? They were both for a salad. Also noticed that there are less and less vegetables in the meals compared to when we ordered our first box and photos of meals had cheese in them but no cheese included in the bag (and no mention as a pantry item). Less and less ingredients in the meals these days. Try the free box if you haven’t already and find out for yourself.
18. November 2025
Antwort von HelloFresh New Zealand
Hi TJ,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
The meals I had were very tasty
The meals I had were very tasty, the mixture of the vegetables were amazing, my best dish was the prawns with Couscous. AMAZING
3. Oktober 2025
Antwort von HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Daren 💚
Love it
Love it. Well priced, healthy and delicious meals delivered to your door that are easy to cook. I assumed I would get a couple and cancel but I find myself ordering every week.
25. November 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
By and large a smooth set up
Fantastic selection of meals that are affordable-especially when you take the time to choose them. Takes the hassle out of cooking dinner.
Occasionally they get an ingredient wrong but the customer service is quick, kind and helpful and they rectify the situation immediately.
By and large a smooth setup!
9. Dezember 2025
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch💚
What I think about Hello Fresh
The packaging is really good. Having the recipes and ingredients arrive in seperate bags makes it easier to cook
them. Some of the ingredients could be a little fresher but on the whole are pretty good. The recipes are tasty and easy to follow ..
25. November 2025
Antwort von HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Blanch💚
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Antwort von HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Salads are pretty basic
Salads are pretty basic, just ixed greens , would like to see use of cos and other lettuce varieties. Sirloin steak really hard to get right, tough! Protein portions a bit skimpy at times. Other than that, pretty well balanced meals, just got to get your choices right
23. Juli 2025
Antwort von HelloFresh New Zealand
Thank you so much for the review, Jillian! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
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