We needed to clarify some booking details & phoned through & spoke to Sam...who promised to phone back asap & she did! So we were impressed with the "personal touch " we felt in sorting us out with... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Spoke to Martin today and honestly cannot thank him enough, his customer service was fantastic! He went above and beyond to meet my criteria and found me the holiday i wanted at a great price! Would d... Mehr ansehen
Everything was in plain language easy to follow and therefore straight forward from choice to payment. The guidelines were terrific. Slightly pricey but cheaper than most other agents
Stuart booked me exactly the holiday I wanted, again, at a very good price. He always explains and confirms all details before booking. I always try to book through him.
Unternehmensdetails
Vom Unternehmen geschrieben
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Kontaktinformationen
Vereinigtes Königreich
- holidaygems.co.uk
4,5
Hervorragend
14 028 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Easy process of booking our holiday .
Easy process of booking our holiday .
Good price for the holiday we have booked .
Sam was very helpful with a great phone manner 😀
27. März 2026
Bewertung ohne vorherige Einladung
After booking online I had a phone call…
After booking online I had a phone call from Sam to go through our booking and confirm all the information. We have never booked with holiday gems before but they were the cheapest for the hotel we chose and we will definitely be back.
27. März 2026
Bewertung ohne vorherige Einladung
Sam at Holiday Gems was most helpful
Sam at Holiday Gems was most helpful
27. März 2026
Bewertung ohne vorherige Einladung
Martin was super helpful and friendly.
25. März 2026
Bewertung ohne vorherige Einladung
martin was very helpful and good with…
martin was very helpful and good with everything he is a credit to your company
21. März 2026
Bewertung ohne vorherige Einladung
Sam was really good she worked hard for…
Sam was really good she worked hard for us and got us the holiday we had searched for on line.
18. März 2026
Bewertung ohne vorherige Einladung
Holiday Gems website is very easy to…
Holiday Gems website is very easy to navigate, I’d spent a good few hours looking for deals with various booking companies and found holiday gems to have the best deals by far, once booked I spoke with one o the reps Sam who was very helpful in finalising the booking
19. März 2026
Bewertung ohne vorherige Einladung
Love holiday all the way
Normally use love holidays and will be going back to love holidays. Booked our holiday at 3pm today by 7pm we get a phone call saying we need to pay 20pp more as the holiday has gone up. When I went back onto there website the holiday is still coming up at the price we originally paid absolute joke
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von HolidayGems
Good morning James, many thanks for your review and we are sorry you feel we did not meet your expectations. Please note that you have not provided a reference number for your booking so we are not able to look further into this for you, however in order to explain how our bookings work, our booking system relies on live feeds from our suppliers, brokers and airlines we are unfortunately not in control of momentary price changes, fluctuations or changes in availability provided by the same and whilst the vast majority of bookings will be confirmed without issue, we, along with many other well-known Tour Operators in the market cannot be held responsible whereby these changes affect our ability to confirm travel arrangements. In your case, we expect this is what happened. When you make a booking with us and prior to the point of actually confirming the arrangements for you, we “ring fence” the amount from your payment method although and critically, we do not debit your payment type and it is only held within your account until the point of us confirming you chosen arrangement and ourselves obtaining the relevant confirmation codes from our suppliers, brokers and airlines. Should we not be able to confirm your arrangements, your order is passed by one of our sales agents who will then investigate and try their utmost to provide you with an identical or near-matched arrangements and we will offer this to you. It is then up to yourself to proceed or not with the new arrangements. If you do not wish to proceed, we cancel your order down and release the “ring fence” amount for you. Please note, our sales agent will always try to obtain the same, similar or cheaper pricing for any alternative arrangements found however, this may not be possible as once again, we are simply not in control of pricing, yield changes and availability of our suppliers, brokers and airlines. At all times, we work within strict company guidelines and always with your interests at heart. We would also like to mention that further details of the aforementioned are listed throughout the website in our Terms and Conditions to which you duly ticked when you made your online order with us. In closing, we hope the above explanation and facts helps you understand the situation which gave you cause to issue a negative review.
Have used Holiday Gems on numerous occasions now
Very easy and straightforward website. I have used holiday gems on 7 occasions now and it has always gone without hassle and value for money deals
19. März 2026
Competative prices and good customer…
Competative prices and good customer service.
Easy to contact and very quick to respond.
18. März 2026
Stuart called me and was extremely…
Stuart called me and was extremely helpful and gave me all information I needed to know. Would use again.
18. März 2026
Bewertung ohne vorherige Einladung
Stuart was great!!
Stuart was great!!! Very happy helpful got it all booked very happy
18. März 2026
Bewertung ohne vorherige Einladung
1st class service from Stuart
Stuart was extremely helpful and patient, answered all my questions and explained everything in detail, a credit to Holiday Gems and will contact again with any future holidays. Thank you so much
18. März 2026
Bewertung ohne vorherige Einladung
Stuart was amazing.
Stuart was amazing.
He was very clear, friendly I understood exactly what I needed to do and where to get all my documents from. Was a perfect experience.
18. März 2026
Bewertung ohne vorherige Einladung
Sam was very helpful and patient
Sam was very helpful and patient
16. März 2026
Bewertung ohne vorherige Einladung
Do not be fooled by their price match promise
Do not be fooled by their price match promise, they simply cannot beat on the beach prices but they advertise that they will price match. They do this to attract customers but when you try price natch, they say that this option on their system not there. They are trying to go off the good name of on the beach.
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von HolidayGems
Hello Darren, thank you for your comments and we're sorry to hear you're disappointed. However, we unfortunately do not have any details to allow us to look into this further and respond accurately. Our price match promise does have its Terms and Conditions which can be found on our website.
I made a booking on behalf of someone…
I made a booking on behalf of someone but mistakenly entered the wrong surname. I immediately sent an email about the error. I was contacted by Martin, who helped to resolve the issue. Martin was very helpful and professional as he explained every detail to me in making the correction, and checked that it was alright with me. Excellent customer service, and I'm fully satisfied.
16. März 2026
Bewertung ohne vorherige Einladung
Sam was very pleasant
Sam was very pleasant, She was very apologetic about a small increase in our holiday booking
16. März 2026
Bewertung ohne vorherige Einladung
First time booking a holiday over the phone
It was my first time booking a holiday over the phone, and Martin Kavanagh made it a very easy and pleasant experience. They were very busy, so rather than waiting on the phone for ages, he told me he would call me back in 30mins, and he did just that. It was very quick and easy and I got everything booked and recieved emails with all my documents within 30 minutes after the call. I will definitely be booking with them again in the future.
15. März 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.