As this is the first property I have rented it was very convenient to have Rachel from Homelet call me and offer their home insurance. She was very informative and led me through the entire process.... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I contacted Homelet today with regard to moving house and also to arrange some temporary cover and I spoke with a lovely man called Enoch Biney. What a polite and helpful chap he was!! Very efficient... Mehr ansehen
Valentin Valeanu was great, took time to explain properly till we understood. Valentin was patient and kind and ansered all our questions.
Very friendly customer service assistant, Ashanti Reid, helped me with setting up my news policy and explained all options and payment options. Ashanti was very empathic and understanding and explaine... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
Kontaktinformationen
Vereinigtes Königreich
- customer.experience@homelet.co.uk
- homelet.co.uk
4,8
Hervorragend
5376 Bewertungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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Rachel was very possitive
Rachel was very possitive, efficient friendly which made the experience enjoyable.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel’s positive, efficient and
friendly approach made your experience an enjoyable one. I’ll make sure
your kind feedback is passed on to her.
Rachel Harvey was helpful and explained…
Rachel Harvey was helpful and explained clearly options.excellent service.
Will need to review rent protection in October.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was so helpful and explained
your options clearly, and that you received excellent service. We’ll be
happy to help you review your rent protection in October.
Landlords insurance
I spoke with a very friendly, helpful lady, Rachel Harvey, who talked me through the process & made the whole experience of insuring my property very easy.
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was so friendly and helpful, and that she made the process of insuring your property so easy. I’ll make sure your lovely feedback is passed on to her.
Excellent customer service
I called Homelet today to amend my current insurance and spoke to Lucy Bishop on the Customer Service Team.
Having identified that this was not required she listened to me while I explained why I thought the amendment was needed following a previous problem that I have had.
She quickly grasped the issue and assisted me by obtaining an agreement from another department to reopen a previous claim.
At all times she was polite, friendly, and understanding which I greatly appreciated.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave such detailed feedback.
I’m really pleased to hear that Lucy listened carefully, quickly understood the issue and was able to help by arranging for your previous claim to be reopened. It’s great to know she was polite, friendly and understanding throughout - I’ll make sure your kind comments are passed on to her.
Rachel Harvey was efficient
Rachel Harvey was efficient, friendly and fast! Top marks!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was efficient, friendly and
quick to help - top marks indeed. I’ll make sure your great feedback is
passed on to her.
Efficient and friendly sales service
Shirazul was knowledgable, friendly and gave me a good laugh while he helped set up our new renters insurance. I’m pleased with the coverage - especially for pet damage! Hopefully we won’t need to make any claims, but if we do, I have optimism the team at HomeLet will be supportive
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Shirazul was knowledgeable, friendly and even gave you a good laugh while setting up your new renters insurance. It’s great to know you’re happy with the cover, especially for pet damage. I’ll make sure your lovely feedback is passed on to him and the team.
Rachel Harvey was professional and…
Rachel Harvey was professional and friendly and got the job done quickly!
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Rachel was both professional and friendly, and got everything sorted so quickly for you. I’ll make sure your great feedback is passed on to her.
I spoke to Adam Key over the phone
I spoke to Adam Key over the phone, he was very informative and responded well to all my interests and questions, thanks Adam.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Adam was so informative and able to respond well to all your questions and interests. I’ll make sure your kind feedback is passed on to him.
Excellent service
Excellent service, Shirazul was very helpful, professional and understanding. Great staff!
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear you received excellent service and that
Shirazul was so helpful, professional and understanding. I’ll make sure
your great feedback is passed on to him and the team.
Very helpful service
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear you found the service very helpful.
Had a really good call with Valentin…
Had a really good call with Valentin Valeanu, who took me through the steps to insure my new rental property. Friendly and helpful, never condescending, Valentin explained each step in the process clearly and in detail. Made the whole process painless. Very reasonable rates. Would highly recommend.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Valentin was so friendly, helpful and
clear in explaining each step, and that the process felt painless with
reasonable rates. I’ll make sure your kind feedback and recommendation
are passed on to him and the team.
It was very easy to renew the policy
It was very easy to renew the policy. Valentin was very pleasant and made the transaction efficient and quick.
many thanks.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that renewing your policy was so easy and
that Valentin made everything efficient and quick for you.
Rated 5 out of 5 stars
Rated 5 out of 5 stars
Shirazul Hoque was personable and efficient. Quickly went through renewal policy and answered all questions with easy. Good humour amd a pleasure to deal with. He should be valued by management and is an asset to the company.
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for taking the time to leave this review.
I’m really pleased to hear that Shirazul was personable, efficient
and answered all your questions so easily, and that you enjoyed his good
humour. I’ll make sure your fantastic feedback and comments about the
value he brings are passed on to him and the wider team.
Ashanti spoke very clearly
Ashanti spoke very clearly, articulated well, and ensured I was happy and understood very stage.
I had to delay the appointment, which worked well too.
28. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for leaving a review. We’re delighted to hear that Ashanti communicated clearly, articulated each stage of the process, and made sure you felt confident and informed throughout. It’s great to know the delayed appointment worked smoothly for you as well.
Brilliant
Shirazul Hoque was a warm and helpful person to speak to regarding insurance on my first ever rental property. He is clearly very knowledgeable and expertly guided me through the process.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for leaving a review. We’re delighted to hear that Shirazul was warm, helpful, and clearly knowledgeable while guiding you through the insurance process for your first rental property. It’s great to know he made everything straightforward and easy to understand.
We appreciate your feedback and look forward to supporting you again.
Spoke with shirazul this morning in…
Spoke with shirazul this morning in regards to insurance for our new rental property. He provided us with everything we need and we are all set for moving in. Thank you for great customer service
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for leaving a review. We’re delighted to hear that Shirazul was able to support you with the insurance for your new rental property this morning. It’s great to know he provided everything you needed and that you’re now all set for moving in.
Thank you for the wonderful feedback and for recognising the great customer service — we really appreciate it.
I had an excellent experience with…
I had an excellent experience with Shirazul from barbon insurance group throughout the entire home insurance policy process. He was incredibly professional, knowledgeable, and always willing to answer my questions with patience and clarity. Thank you so much!
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you Claudia for leaving us a 5* review, we are glad that Shirazul was able to help and answer your questions. We will pass this review to to Shirazul's line manager so that they can review together.
Sorted out my insurance very quickly…
Sorted out my insurance very quickly with Adam Key over the phone, very efficient and friendly customer service.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thank you for leaving us a 5* review, we are glad you found the service efficient and friendly.
Shirazul Was amazing
Shirazul Was amazing ! What a guy ! Really helpful and informative.
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thanks Joshua, we love reading a review like this. We will pass on your review to Shirazul and their line manager to read together.
Ashanti was very helpful
Ashanti was very helpful, friendly polite
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von HomeLet
Thanks Pamela and thank you for taking time out of your day to tell us about your experience with us.
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