I needed a replacement cushion insert for the sectional sofa I bought in 2019, so I reached out to Customer Service. They were warm, friendly and courteous. I received the insert in a timely manner an... Mehr ansehen
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Das sagen Bewerter
Very comfortable sofa, great support. I initially had a fabric issue and an issue with one of the wood pieces. Customer service was outstanding (Courtney) at addressing and quickly shipping replacemen... Mehr ansehen
I love my apartment sized sectional! Not only do I get extra floor space, I have a ton of extra storage which is so needed in an apartment with very limited storage. I’m now going on 10 years with my... Mehr ansehen
Unternehmen hat geantwortet
The fabric samples arrived quickly, and I was really pleased with the colors. Seeing them in person actually has me considering some colors I hadn't originally thought about. The fabric also seems l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Kontaktinformationen
Cannongate Drive 3015, 46808, Fort Wayne, Vereinigte Staaten
- homereserve.com
4,5
Hervorragend
2046 Bewertungen
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Das haben sich andere Leute angesehen
Everything about this company and their…
Everything about this company and their customer service is excellent!
We have reconfigured our sectional multiple times and needed a couple replacements here in there over the last 5 years. We never have any trouble using the warranty.
I’ll never buy furniture anywhere else.
7. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad your sectional has been able to grow, change, and reconfigure with you over the years. It means so much to hear that the warranty and replacement parts process has been easy whenever you’ve needed it, and we’re truly honored to be your furniture choice for the long run!
not easy to assemble
I loved the finished product but it was not easy stuffing the cushion into the fabric for the ottoman and putting the cover around the base of the ottoman almost made me lose my religion! I had thought about purchasing a couch but am glad I didn't because I would have been so aggravated assembling it I would probably have returned it.
14. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing your honest feedback! We’re glad to hear you loved the finished ottoman, even with feeling like the cushion and base cover were a struggle to put together. Our covers are designed to fit snugly for a clean, tailored look and sometimes that means that the covers take a bit of finesse to get on and looking just right!
Great team to work with
Great team to work with, verified the damaged piece and sent out a replacement quickly.
Thank you!!
7. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to verify the damaged piece and get a replacement sent out quickly. We truly appreciate your kind words and are happy we could help get everything taken care of!
We had a part break and it was the…
We had a part break and it was the easiest process to get the right replacement part.
Stellar customer service!!
9. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad the replacement part process was easy and that our team was able to help get the right piece taken care of quickly. We truly appreciate your kind words about our customer service!
Disappointing, frustrating to assemble, and far too firm
Disappointing, frustrating to assemble, and far too firm
I really wanted to love my Home Reserve couch, but the overall experience has been extremely disappointing.
Assembly was a nightmare. The couch arrives flat-packed as a massive pile of wood panels, cushions, covers, and other parts. It took hours of tedious, exhausting work to assemble, and a power drill is practically essential.
Unfortunately, the finished couch was not worth the effort. The cushions are incredibly stiff and hard. Sitting on it feels more like sitting on a waiting-room bench than relaxing on a cozy living-room sofa. For the price, I expected it to be much more comfortable.
The interior frame also relies heavily on exposed engineered wood, which had a noticeable odor when it arrived.
The hidden storage under the seats is clever, and washable covers are a nice concept. Unfortunately, those features do not make up for the miserable assembly process and lack of comfort. I would not purchase this couch again or recommend it.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Home Reserve
Our goal is for every couch we send out to feel right in your home, so thank you for sharing this feedback. If you aren’t expecting assembly, that can definitely feel like a bigger project than anticipated, and we are always here to walk you through it!
We ship flat-pack because it lets us keep the quality high while keeping costs down (everything's manufactured and shipped right here in the USA), and it means the couch can actually make it up narrow stairwells and through tight doorways that a pre-built sectional just can't. It also means that down the road, if one cushion or panel ever needs replacing, you can swap just that piece instead of starting over with a whole new couch.
We hear you on the firmness too, and we want to be upfront about why we make that choice rather than brush past it. Our cushions are firmer at first, and with a purpose! While a springier, plush sensation initially might be inviting, that type of immediate softness often leads to sagging after only a few weeks of use. We choose a medium high density foam for our cushions, which means they start with a firmer feel but are built to maintain their integrity and shape over the years, while adapting over time to your comfort level . It's a tradeoff we make for durability, and we think it's worth it. That said, comfort is so personal, and that's exactly why we offer our No-Risk Trial! Everyone's comfort needs are different, so we offer the opportunity to try out a single seat, experience the assembly process first hand and give it some time to see how it feels for you.
We're here for you and we are going to reach out by email so we can chat about your experience directly!
Bought a couch a few months ago and so…
Bought a couch a few months ago and so far we like it! The assembly is a nightmare though. AND cat claws can damage fyi.
14. April 2026
Antwort von Home Reserve
Thank you so much for sharing your feedback! We’re glad to hear you’re liking the couch so far, though we’re sorry the assembly felt much more difficult than expected. We also appreciate the note about cat claws. Our fabrics are designed to be durable and washable, but they are not scratch-proof, and cat claws can catch more easily in woven fabrics, so that is helpful feedback for other pet households to keep in mind.
Replacement parts came fast
Replacement parts came fast and due to the design, they were easy to replace.
18. Juni 2026
Antwort von Home Reserve
Thank you so much for the 5-star review! We're glad your replacement parts arrived quickly and that the modular design made them easy to swap out. We appreciate you choosing Home Reserve and hope your furniture continues to serve you well!
Fabulous Customer Service and Product…
Fabulous Customer Service and Product Quality! All online information is accurate. Estimates on time to construct are probably light. While not technical, this is more time consuming than 40 minutes / unit. With that said, once you get going, it's fairly simple, repeatable, and very well packaged and instructed.
2. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing this thoughtful feedback! We’re so glad to hear you’re happy with the product quality, customer service, packaging, and instructions. We also appreciate your note on assembly time! While the process is designed to be simple and repeatable, we understand it can take longer than expected, especially getting started with the first unit.
Excellent customer service!
9. Juli 2026
Antwort von Home Reserve
Thank you so much! We’re so glad to hear you had an excellent experience with our customer service team. We truly appreciate your kind words!
Great couches
Great couches, but the wood leaves small splinters and chips when lifting the cushions. Assembly was quick once the first piece was put together; the storage is a plus.
9. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re glad to hear you’re enjoying the couches, that assembly went smoothly after the first piece, and that the storage has been a nice bonus. We also appreciate your feedback about the small splinters and wood chips when lifting the cushions, and we’ll be sure to share that with our team.
Wonderful product and customer service
My family loves our new sectionals! They are sturdy, comfortable, and look great. Customer service has been excellent. Thank you, Home Reserve!
8. Juli 2026
Antwort von Home Reserve
Thank you so much! We’re so happy to hear your family is loving the new sectionals and that they feel sturdy, comfortable, and look great in your home. We truly appreciate your kind words about our customer service and are so glad you chose Home Reserve!
Do not buy—waste of money and a safety hazard
This was hands down the worst furniture purchase I have ever made. After the boxes sat in my living room for a week, I paid $300 for a professional to assemble it, thinking that would ensure it was done correctly. Even with professional help, the assembly process was an absolute disaster. The parts didn’t align properly, and the whole thing felt like trying to force together a cheap, poorly manufactured puzzle.
The final result is not sturdy at all. The back of the couch wobbles significantly every time you lean against it, and the frame constantly squeaks and flexes as if it is about to collapse. It is completely unsafe for daily use and looks nothing like the high-quality furniture advertised. Between the initial cost and the $300 I wasted on professional assembly, this is a financial loss I deeply regret. Save yourself the frustration and your money—do not buy anything from them.
2. Juli 2026
Antwort von Home Reserve
Hi there, thank you for taking the time to share this. We're sorry to hear the assembly didn't go as smoothly as expected. Sometimes even professional assemblers move quickly and can miss a step or a detail in the instructions, which can lead to the kind of wobbling and alignment issues you're describing. The good news is these are usually fixable! Our experts are reaching out to you directly right now to sort this out. In the future, please know our team is always happy to walk through assembly in detail. Customers can reach us at support@homereserve.com or by phone, and we're glad to help before, during, or after assembly!
Antwort von Home Reserve
Thanks for sharing, Shelley! We're glad you found it easy to get a replacement part!
Home Reserve is THE place
Home Reserve is THE place to get couches, ottomans, and chairs. Every piece is replaceable so you never have to buy a whole new couch again just because one piece is ruined. The customer service team (specifically Courtney) are the best - very responsive and helpful and friendly! Cannot recommend a better place to buy from!
30. Juni 2026
Antwort von Home Reserve
Thank you so much for this amazing review! We’re so glad you love the flexibility of being able to replace individual pieces instead of starting over with a whole new couch. We're so happy to hear that our Customer Support Team ( shout out Courtney) was responsive, helpful, and friendly along the way!
Antwort von Home Reserve
Thank you so much! We’re thrilled to hear you love your couch — and that it has earned your cats’ approval too. We truly appreciate you choosing Home Reserve!
Top Notch Customer Service
Home Reserve has the best customer service. I recently had to use the 10 year warranty to replace a couple of parts on our sofa. They made it so easy, were friendly and prompt.
7. Juli 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to make the warranty process easy, friendly, and prompt. It means a lot to know we could help get your sofa back in great shape through the 10-year warranty!
Well worth it!
My couch came boxed in clearly marked boxes that allowed me to know what boxes go together for each section of the couch. The directions provided were very clear and easy to follow to get the couch put together correctly the first time. The quality was great and everything looks exactly like expected. I would definitely recommend Home Reserve to other buyers.
25. Juni 2026
Antwort von Home Reserve
Thank you so much for the wonderful review! We're thrilled to hear that the labeled boxes and assembly instructions made the process straightforward and that everything came together just as you expected. Knowing you're happy with the quality and would recommend Home Reserve to others truly means a lot to us. Thank you for choosing Home Reserve, and we hope you enjoy your new couch for many years to come!
Antwort von Home Reserve
Thank you for your review! We're so happy to hear you're enjoying your Home Reserve furniture and that our assembly instructions and customer support team helped make your experience a positive one. We truly appreciate you choosing Home Reserve and hope you enjoy your furniture for many years to come!
Yall were awesome
Yall were awesome. The couch showed up within a couple weeks and while it took a bit to put together, it’s very sturdy, very comfortable and looks great
2. Juli 2026
Antwort von Home Reserve
Thank you so much for the fantastic review! We're so glad to hear your couch arrived quickly and that you found it sturdy, comfortable, and great-looking. While assembly does take a little time, we're thrilled to know it was well worth it. Thank you for choosing Home Reserve, and we hope you enjoy your new furniture for years to come!
I ordered from Home Reserve because…versatility
I ordered from Home Reserve because your product delivered everything I wanted. simplicity in design, color, storage, versatility, pet friendly, washable, and maximizing seating in a minimal amount of space. Everything is perfect! I was hesitant to order due to some reviews of challenges with putting the pieces together, but in actuallity, it was quite fun and I enjoyed it! If a 68 year old retiree can put together 5 pieces of furniture, anyone can! I'm amazed at the engineering that went into each piece that made the process so precise and simple!
23. Juli 2026
Antwort von Home Reserve
Thank you so much for this wonderful review! We’re so happy to hear your Home Reserve furniture checked all the boxes for your space with storage, washable covers, pet-friendly fabric, versatility, and maximizing seating. It’s especially great to hear that assembly turned out to be fun and that you appreciated the engineering behind each piece. We truly appreciate you choosing Home Reserve!
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