I needed a replacement cushion insert for the sectional sofa I bought in 2019, so I reached out to Customer Service. They were warm, friendly and courteous. I received the insert in a timely manner an... Mehr ansehen
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Das sagen Bewerter
Very comfortable sofa, great support. I initially had a fabric issue and an issue with one of the wood pieces. Customer service was outstanding (Courtney) at addressing and quickly shipping replacemen... Mehr ansehen
I love my apartment sized sectional! Not only do I get extra floor space, I have a ton of extra storage which is so needed in an apartment with very limited storage. I’m now going on 10 years with my... Mehr ansehen
Unternehmen hat geantwortet
The fabric samples arrived quickly, and I was really pleased with the colors. Seeing them in person actually has me considering some colors I hadn't originally thought about. The fabric also seems l... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Sectionals with built-in storage and washable fabrics. Designed to live and grow with your family. Made in USA. Get a Risk-free trial.
Kontaktinformationen
Cannongate Drive 3015, 46808, Fort Wayne, Vereinigte Staaten
- homereserve.com
4,5
Hervorragend
2046 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Great experience!
We needed a custom couch for our size living room. Their team was able to help us come up with three different layouts. We chose what we liked the best & ordered the trial seat. We love the trial seat and the fabric. But decided not to go ahead and make the purchase at this time and to wait for our us to finish building our house. They were able to refund our money for the trial seat with no problem. We will definitely be ordering from them soon!
22. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to help with layout options and that the trial seat and fabric were a great fit. We completely understand waiting until your house is finished before making the full purchase, and we’ll be happy to help when you’re ready to order!
Easy to assemble, good quality.
I've been using the couch for a little while now and it's comfortable, seems durable, and is overall a pretty good couch. I was pretty impressed with the fabric and the cushion material. It was packaged in a way that made it easy to move around, the packaging made sense, and the assembly was pretty straightforward. Be aware that the frame is made of OSB, so it is pretty dusty when building. It can also be a struggle pulling the covers over the OSB. A sanding block was included, but OSB can only get so smooth. I did also crack a piece, so be gentle while putting it together, OSB is not very resistant to bending. The storage space is pretty small and made of raw OSB, so putting blankets and stuff in there isn't an option and its not ideal for everyday items but would make a great place for board games, etc. The cushions seem a bit hard at first but they're actually very comfortable once you break them in. Also the back is covered in fabric but there is OSB directly behind the fabric so keep that in mind if there are outlets or plugs behind the sofa.
18. Juni 2026
Antwort von Home Reserve
Thank you so much for taking the time to share such detailed feedback! We’re glad to hear the couch has been comfortable, the packaging made the pieces manageable, and assembly felt straightforward overall.
We also appreciate your honest notes about the OSB, storage space, and cover fit during assembly. Our furniture is designed to ship flat-packed and be assembled at home, and feedback like this is helpful for customers to understand what to expect. We do offer storage liners for the storage compartments. We’re happy to hear the cushions have become comfortable as they’ve broken in and that the couch is working well for you overall!
Antwort von Home Reserve
Thank you so much for the wonderful review! We're thrilled to hear your Home Reserve furniture was easy to assemble on your own and that you're enjoying both the comfort and the look of it. We truly appreciate you choosing Home Reserve and hope you enjoy your furniture for many years to come!
Home Reserve is always quick to resolve…
Home Reserve is always quick to resolve any issues I have. Life happens and sometime replacement parts are needed. It's great to know I can get my couch back in working order easily. Customer Service is top notch!!
25. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad our team has been able to help quickly whenever replacement parts are needed. Life definitely happens, and it means so much to know that our replaceable-parts design has made it easy to keep your couch in great shape over time!
Bought a sectional from HR 15 years…
Bought a sectional from HR 15 years ago. That sofa has been the place for eating, socializing, entertainment, and lounging. We put everything through the wash one time, after about 5 years. We found that almost everything could just be wiped off: red wine, salsa, ice cream, pets, blood, daily grime. We just spent 6 months and $$$ renovating the living room from floor to ceiling. Instead of replacing the sofa, we opted to rearrange and recover the old sectional. We love it.
The HR Customer Comfort Center still had the information from our original purchase, which made buying replacement covers a breeze. A pleasure to do business with, and a great long-term furniture investment.
25. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this incredible review! We love hearing that your sectional has been part of your home for 15 years and that you were able to refresh it with new covers instead of replacing the whole sofa. It means so much to know our team could still help with your original order information and make the process easy after all these years!
The support agent helped me find my…
The support agent helped me find my original order from 6 years ago. They put my cart together with the replacement parts I needed. I just had to click and pay!
17. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to find your original order and make the replacement parts process simple for you. Being able to keep your furniture going strong over the years is exactly what we love about our replaceable-parts design!
We ordered the trial section
We ordered the trial section. It doesn’t work for us at this time but the return process was so easy and quick. I hope to be able to try your product again in the future.
16. Juni 2026
Antwort von Home Reserve
Thank you so much for giving our No-Risk Trial a try! We’re sorry it wasn’t the right fit for you at this time, but we’re so glad to hear the return process was easy and quick. We’d be happy to help whenever the timing is right to take another look in the future!
Highly recommend!
I originally ordered my Ali sectional in 2020. It has been an amazing sectional. With a large messy dog and several humans, easy to clean and remove and wash covers as needed. We moved and needed a larger sectional. I ordered new pieces which match perfectly. However I prefer one section in deep seat rather than regular. The customer service team was fantastic with help on returning and ordering the correct piece. I highly recommend Home Reserve to everyone! It is well worth the investment and time to put the pieces together. Order yours today!
12. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re thrilled to hear your Ali sectional has been such a great fit for your home over the years, especially with a large dog and a busy household. It’s wonderful to know the new pieces matched perfectly after your move, and we’re so glad our team could help with the return and getting the Deep Seat piece ordered for you. We truly appreciate your recommendation and are so happy your Home Reserve has continued to grow with you!
Sofa exceeded expectations
Sofa exceeded expectations. It’s well built and very comfortable. Fabric is very durable and suitable for our cats. Order arrived ahead of schedule and is a great value.
18. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re thrilled to hear the sofa exceeded your expectations and that it’s been comfortable, well-built, and a great fit for your home!
I failed to order panels for my…
I failed to order panels for my sectional (my error). I notified the staff and within days my sectional was complete. The instructions for completion of the sectional were comprehensive. The product exceeds expectation. After 30 years of trying to fit furniture into this oddly-shaped space, I can confidently say the room looks the best it ever has. I had a previous sectional that was just too deep and overwhelmed the space. THIS sectional is PERFECT!!
8. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re so glad our team was able to help get the missing panels to you quickly and that the instructions made finishing the sectional smooth. After 30 years of trying to make that space work, it means so much to hear that your Home Reserve sectional is the perfect fit and that the room looks the best it ever has!
Customer Service was great
Customer Service was great. Even though I decided to return my test chair, it was still a pleasant experience.
10. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re sorry the test chair wasn’t the right fit, but we’re so glad to hear our customer service team still made the return experience a pleasant one. We truly appreciate you giving Home Reserve a try!
It took me quite a while to communicate…
It took me quite a while to communicate with Customer Service b/c it had to be done through email when all I wanted was to speak to a live person. That would have saved me a LOT of back-and-forth. I was looking for a specific pillow form, and it took way too long to finally learn that HR still carried the size I was looking for. In the past, you could talk to a real person...
17. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this feedback. We’re sorry to hear the process took longer than you felt it should and we truly appreciate you working with us! Our customer support team was glad to be able to step in and help get everything sorted for you. We know that older styles can create confusion and we appreciate your patience every step of the way as we made sure that we got you exactly what you needed!
So far so good
It took a bit of time to put together. It took two people with a lot of experience putting furniture together more than a few hours. It would have been great if we could have found detailed videos how to do it. All we found were videos with people talking about how easy it was to put together. Not exactly helpful. The Ottoman cushion is definitely a two person job.
8. Juni 2026
Antwort von Home Reserve
Thank you so much for your thoughtful review and feedback! We're glad to hear you're enjoying your new furniture.
We know assembly can take a little time, especially for larger configurations, and we appreciate you sticking with it!
Perfect couch for our family
Perfect couch for our family. Very comfortable, easy to put together, and fits just where we needed it. Customer Service was beyond helpful and there when we had questions.
9. Juni 2026
Antwort von Home Reserve
Thank you so much! We’re so happy to hear your couch is comfortable, easy to assemble, and fits your family’s space just right. We’re also thrilled our customer service team could be helpful along the way — we truly appreciate you sharing this!
Great customer service!
Great customer service! We are very happy with our living room set and the pillows and covers we bought for replacements!
8. Juni 2026
Antwort von Home Reserve
Thank you so much! We’re so happy to hear you’re loving your living room set and that the replacement pillows and covers have worked well for you. We truly appreciate your kind words about our customer service!
Missing parts
Missing parts, broken part. The cover is hard to get on correctly - always has wrinkles. The couch shows every bit of dog hair and stains. Havent tried washing yet but hoping it comes out ok.
10. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing your feedback. We’re sorry to hear the cover has been tricky to get on smoothly, and we completely understand how frustrating dog hair and stains can be.
Our customer support team will be reaching out by email to help with the cover fit and share washing instructions so you can feel confident caring for your fabric. We appreciate the chance to help!
So pleased!
I am so pleased with my Home Reserve purchase! The packaging was eco-friendly, well labeled, and each piece was extremely easy to assemble. The fabric is excellent quality, very soft, and fit like a glove. Additionally, the couch is SO comfortable and looks great in my space.
1. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing this! We’re thrilled to hear that everything from the packaging to the assembly, fabric, comfort, and final look has been such a great fit for your home. We truly appreciate you choosing Home Reserve and taking the time to leave such a kind review!
We love our new couch
We love our new couch! Yes, it took a minute to put together, but the instructions were incredibly clear and easy to follow (IKEA could take some notes from Home Reserve). Once you learn how to put one piece together, the rest come together fairly quickly.
I absolutely LOVE the fabric. We went with the Retriever fabric in Antler -- it is so soft, cleans so easily, AND looks so luxurious. I'm obsessed.
12. Juni 2026
Antwort von Home Reserve
Thank you so much! We’re thrilled to hear the instructions were clear, the assembly got easier as you went, and that your new couch came together so well.
Retriever Antler is such a beautiful choice! It's soft, easy to clean, and cozy while still looking polished. We’re so happy you love it!
I love my home reserve couch and the…
I love my home reserve couch and the customer service is upbove any other company.
9. April 2026
Antwort von Home Reserve
Thank you so much! We’re so happy to hear you love your Home Reserve couch, and your kind words about our customer service mean the world to us. We truly appreciate you taking the time to share this!
Replacement fabric
The new replacement fabric and cushions was wonderful, but I didn't get everything I thought I was getting and one of the replacements didn't match what I had on my first couch.
12. Juni 2026
Antwort von Home Reserve
Thank you so much for sharing your feedback! We’re glad to hear you enjoyed the new replacement fabric and cushions, though we’re sorry there was some confusion about what was included!
Our customer support team will be reaching out directly so we can review the details together, make sure everything lines up correctly, and get things straightened out. We appreciate the chance to take a closer look and help resolve this for you.
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