Home Trust Bewertungen 

This company is a waste of time and will nickle and dime you on fees charging international fees for no reasons. In addition, their AI and agents will transfer you around each sending you to different department none wanting to assist customers until you quit.

It would be a better experience to go with capital one

I had a negative balance before I could pay it off they just kept adding payments from other payments I owed to people and ran my negative balance to over 700 dollars to were I couldn't pay it off. Then I lost my job due to having to have surgery and before I could explain this they charged off the account and closed the account. They paid all these payments without my knowledge they did not tell me they were going to do this they did it on their own. And they did not inform me they were closing the account or just recently send me a new debit card making me think I still had an account. They really need to be looked into about their practices.

This card scammed me. I’ve had it for years only use it minimally when I travel, but no more. They told me the due date is is the 30th, I payed them on the 29th. They said the posted date was 5 days later and charged me interest. The amount I paid for the card was in the 1000s but the interest was 20$. When I called to ask them if they can remove it, he said sorry it’s your fault. He was not nice. When I asked to complain, he said I can’t, told me a supervisor would call back, but the number was random my phone thought it was a scam call. I can pay the 20$, but this is just a greedy corporate company. I won’t be surprised if they delayed my last payment posting so they can get people’s interests.

The approved visa never arrived by Purolator. Asked deposit of $500 back. Waiting for 4 weeks and still has not arrived. Phone rep keeps saying they’ll call me back from 4 different times over 4 weeks but they never do call. Same lies from call centre outside of Canada… we’re working on it. Never do business with this company.
Edit: waiting 6 weeks now and still no check. Call centre says same thing… gotta investigate. All BS.

A long time customer with minimal need for support.

Lately their login website for the credit card has been rejecting logins and password resets.

That requires a call into the helpline with customer support. I explained I tried multiple browsers and used a couple of computers.

I followed instructions. Waited for a phone call to reset my password. The system did not call back.

Called in again. The agent was unable to help and asked me call another number the next day.
I explained my frustration at the time wasted. At no point did I attack her or raise my voice.

She hung up. This is the second time it has happened. The first time was an inquiry about a questionable charge. The agent was unable to help, so her hung up.

Is that how companies handle customer inquires that they cannot fix now?

You want to lose your home and pay 400k in penalties and late fees and intrest for 2 years welcome to hone trust just hand them a key of the home you buy . Home trust is home not to trust

Outrageous, they blocked my card for a payment I canceled mid payments and then they flagged as Fraud. I was ok since they sent an email and text, asking if it was me — so yes, I authorized the transactions. A notice came up said it will be unblocked after 1-2 minutes and try again, it did not and declined all of my purchases . One day pass by, still blocked. I called the customer service (number at the back of the card) then they directed to fraud centre. The fraud centre service refuse to talk to me because they had no open case on me, told me to call back customer service. Call back to customer service, they said it’s block by fraud centre and I should talk to them. And yeah I went back and forth the whole day, calling them almost 10x. End up still being close/blocked (2nd day today) and because of that I missed my bill payment that cause a late payment fee of almost $60. Its upsetting neither them don’t want to escalate to their managers or contact each other to clarify things. One star is for Louisa who actually willing to escalate it and called me back notifying me it’s unblocked, but unfortunately its not, still blocked.

There was nothing on my card the balance was 00.00 I went to pay for car repairs and it declined the transaction it didn't ask for a pin or nothing just declined when the shop put the amount in. Called hometrust today and they say it is because I put in the wrong pin IT NEVER ASKED FOR A PIN NUMBER so I called and told them to cancel the card I have had this happen to me 3 other times the WORST card ever

This website is a financial Savior

The worst card I ever had! Refused to block payments for non authorized automatic payments for cell service, and to refund for an air ticket transaction cancelled within 30 seconds. They do not reply to claims online, and their telephone operators are plain rude.

Be careful, someone stole my identity and took 2 credit cards with HomeTrust. He only had my name, the two credit cards are with 2 different addresses and 2 different phone numbers. How could he have his cards? In addition, I contacted Home Trust 5 times and for 2 weeks they have done nothing. However, since I gave them MY phone number, they call me to tell me that I have a credit card overdue and pressure me to pay it. Very bad service and full of broken promises.

Marcello & I were extremely happy with the service we received from Home Trust. We were approved of refinancing and are able to have a fresh start. I would not hesitate to recommend Home Trust regarding refinancing and setting up a new mortgage. Many. Thanks to Grace, Javier, Michelle and the entire team at Home Trust.

I had fraud on my card and reported it immediately. I was told that my issues were not covered under US Consumer Protection Act. I had a Canadian card and the fraud occurred in Mexico. I cancelled card as I could not trust them to reject fraudulent charges in future,

Home Trust only has one home appraiser who doesn't understand the English language and mixes up his clients and phone numbers shows up to people's homes without an appointment and then says you did have an appointment but of course we have everything documented to prove that this appraiser is either language deficient or something else but this is 100% not professional how could a bank only have one appraiser? Completely unprofessional!!

They are nothing more than loan sharks. They will rape you over and over again, even so far as breaking the law. One issue? They insisted they collect money from me to pay property tax then failed to pay the town.

They refused to change my payment date to coincide with my pay days, the second after midnight, they started foreclosure including home inspection, filing fees, legal fees, etc.

DO NOT BORROW FROM THEM!!!

I have the mortgage with this company and one of the requirements before getting approve was home insurance which I totally understand. I provide everything but they charge me additional insurance they said by default without informing me additional 700 a month and they said I don't have the insurance. But I sent them before getting approve. I cannot believe it. I wasn't aware that I'm getting bankrupt and me paying every month for the mortgage and tax with them but they are not paying my tax. I was informed by the town that I'm getting the penalty. Worst worst worst. do not get any mortgage from this company. Must avoid at all cost!!!!

The Home Trust visa card is the best i have ever had. I had something put on my card i didnt know. I called customer service and they fixed the problem right away. They really stand behind their products and their customers Excellent service Thank You

Up to March 13, 2025, Revenue Canada still DOES NOT HAVE my correct Tax Free Savings Account updated/correct contribution room information from Oaken Financial. All banks were supposed to have submitted their 2024 Tax Free Savings Account information to Revenue Canada Agency by Feb 28, 2025!

When I called Oaken customer service on Feb 27, Anne told me that 2024 TFSA information from Oaken should have been sent to CRA mid-end of Feb this year. Then Chantal said on Feb 28 that Oaken sends this information to CRA by the END OF MARCH!! . I asked to be contacted by a Supervisor, named Natasia or Naveen regarding when did Oaken ACTUALLY SENT OUT THIS INFORMATION to CRA as NO ONE COULD TELL ME FOR SURE & CONSISTENTLY!!!!!

On March 3, a CRA agent named Stephanie confirmed to me that no TFSA information with my Name & SIN number was received or being processed, etc.

I called Oaken again in the evening of March 3, Asia told me TFSA information from 2024 should have been sent to CRA the last 2 weeks of Feb. Asia said she would send reminder to Supervisor Natasia/Naveen that I am still waiting for their calling me back as per my request.

I called back an unknown number 289271xxxx right after someone at this number called me at 1pm on March 4. The recorded greeting indicated that they apparently are Home Trust (same to Oaken with different name, Home Bank as well, all same). I left 2 voice messages that they ''just call my number seconds ago'' & another voice message that I picked up their call 1 minute ago & they ''DID NOT SAY ANYTHING WHATSOEVER'', NOT EVEN A HELLO!!!! Nobody got back to me from this number ALL DAY!. When I called this number multiple times on March 3, NOBODY EVER ANSWERED TILL THE AUTOMATIC MESSAGE SAID "This office is now closed" after 5pm.

Same with a few other Home Trust/Oaken phone numbers that I keep. NO ONE EVER ANSWERED TO ANY OF THESE CALLS I MADE ALL DAY on March 3.

Oaken customer service has been highly inconsistent, incompetent most of the time & deceptive/incorrect information had been given to me a few times before. I will be so gladly to give my business to someone else with more satisfactory customer service. Oaken has totally ignored my previous multiple requests to have an automated telephone banking system so that we can perform simple tasks such as checking balance, monitoring fund movements, & so on WITHOUT BEING INTERROGATED EVERY TIME WHEN WE NEED TO DO EVERY LITTLE SUCH THINGS WITH 6-10 "verification" questions.

IF I WAS AWARE OF THIS KIND OF CUSTOMER COMPLAINTS & NEGATIVE EXPERIENCES WITH OAKEN`S HIGHLY CUSTOMER UNFRIENDLY OFFICE CONTACT ACCESS/COMPLAINT PROCESS, I WOULD NEVER WANTED TO GIVE OAKEN MY BUSINESS !!!

I paid off the secured Visa and they still took out the payment the next month. They debited my bank account but did not deposit the credit balance. They said they sent a cheque 30 days ago and I have still not received it. I call customer service and they were not at all helpful. Avoid dealing with this company at all costs.

This bank is so ghetto. The phone line places you on long hold or disconnects you. Service is horribly incompetent. If you lose your card while travelling, don't expect any support because all they will do is make matters 10X worse and undermine VISA themselves. If you feel you already have enough frustration in your life, I recommend a different bank