Home Trust Bewertungen 

Literally got this card for a back-up travel card when I lived in Canada. I permanently moved to Australia 5+ years ago, and the card has been safely stowed here since. My phone # on file (my parents) received a phone call for me so I called all the way from Australia through the heavy time difference, and I can't call 1888/1800 #'s (no Canadian companies seem to understand this). Only to be told there are TWO transactions worth hundreds of dollars that I'm overdue to pay. I laughed and told them it's impossible that I made those transactions as I live in Australia, and I can't shop at Staples OBVIOUSLY. They said it is probably too late to dispute these clearly fraudulent transactions as.... it's been too long? OK but NO email and it didn't raise ANY alarms that two random charges were made when the card has been open a decade and never been used? GROSS NEGLIGENCE. I tried to call to get this sorted and they just put me through 3x to wrong departments then I was on hold for an hour and realised with the time difference it was after 8pm and the office was actually closed, so I was on hold for nothing. Company has refused to provide me a local contact number rather than 1888, so I get to do the whole thing again tomorrow. Home Trust, if you think I'm going to pay these charges you are dreaming.

I wouldn't recommend this company to my worst enemy.

We've already contacted Home Trust several times. They have messages to get back to us and won't. We simply want a statement of our account and they will not do that. Really? From 2013 on!

J’étais très confortable et eu un excellent service avec Mohammed !

bad experience with Home trust and one of their advisors -

Home trust is no longer a reputable company

edit: Possibly fixed after complaining to VISA about Home Trust. It's been a couple months and I haven't had spurious fraud blocks. I'll rerate higher after a couple more months if everything is ok still.

Was great for years, now useless since sometime after summer 2024, 75% of transaction blocked by what I assume to be a crappy AI system.

This is a horrible credit card company!!!! I've wasted 2 years of my life trying to use this card and it never works! Run away from this company as fast as you can!!!
My last transaction was denied because there was a $0.70 charge that was "suspicious"?! WTH!!!! I have a credit balance! Gawd I hate this company!!!!

Terrible credit card that never works. Everything is flagged as " fraud" and even after you verify/ confirm the charge via email AND text message the credit card STILL doesn't work. Their 24/7 customer service line only reports stolen cards and cannot do anything else. All customer service knows how to say is " please go to/ contact the bank in the morning during operation hours". Well this doesn't really help when you're trying to use your card overeseas or trying to make time sensitive online reservations. The only benefit of this card is it doesn't charge foreign transaction fees but the problem is it never works!

Customer service isn't in their vocabulary.
They will lock your card without notice on a weekend leaving you stranded out of town. Their call center can't do a dam thing other then tell you your balance out side business hours, they are completely useless!

My brother was in a coma in the icu, i booked a flight with my debit but could get a rental car or hotel because Payments take 4 days to clear your account.
They told me at western union it's 24hrs, I drove 3 hours return trip paid to make the payment with them on the phone and they were liing the entire time still 4 days till it showed I was stranded at the airport across the country with no way to get to my Brother and no where to stay

Customer service is terrible and rude
their system is severely flawed taking 2 months after security deposit was made to get the card ...after 13 phone calls
then when i report a security problem being my account information had been changed without my knowledge and it quickly escalated into a full cancellation of the account .

Stay away. This lender arbitrarily changed the terms of my loan twice and then when we were ready to close and my lawyer had prepared all the documents, Home Trust added a new condition. This is a very dishonest lender. Stay away at all costs.

The most worst lender in the world...extremely unprofessional and irresponsible. I got approval for the condo mortgage with Home Trust...and I also signed the finally document at notary before releasing the fund. They suddenly cancelled the mortgage due to my credit scores being changed a bit. This is very disgusting behaviour that screw you up. DO NOT USE THIS LENDER IF YOU DON'T WANT TO RISK YOUR LIFE ON IT. THIS IS REAL CASE. I suffered this unprofessional and irresponsible lender and hope any new house owner not being trapped into it.

Worst customer service!!! I also tried to change my PIN. Their Interactive Voice Response system never recognized my postal code after multiple attempts and 3 calls to customer service were absolutely unhelpful.

Tried to change my pin on their phone system. But it doesn't work. Then I called the customer service. The lady spent a few minutes to verify my ID. After that, she told me she can't do it for me. I must need to go back their phone system. Why doesn't she tell me right at the beginning!!

Anand Anantharajah was extremely polite and professional while he helped me find the best solution for my financial situation. He is very knowledgeable and competent and.I hope I am lucky enough to deal woth him next time I reach out to.Hometrust

We had an absolutely nightmare experience with Home Trust for our mortgage. We initially signed a one-year mortgage with a 6.8% interest rate. During that year, there was a 0.5% rate cut in the market, but when it came time for renewal, Home Trust offered us an outrageous 8.04% interest rate. They knew full well that we were stuck and that switching lenders at this point would be nearly impossible. It felt like a trap, with no real way out. I would strongly advise against using them—be prepared to face big trouble at renewal!

I have been using the Home Trust Visa for travelling purposes and so far the exchange rate was comparable to the market exchange on the transaction date. I usually check the market exchange us to can before I charge it. But recently, I found out they are not using the market currency exchange, and that's why I found the rate is higher. After I spoke twice with their customer agents who was not knowledgeable and professional, also not helpful, they actually use visa.com exchange rate which is little higher than the current market exchange rate. Yes, they don't charge exchange fee which is still lower than regular credit cards or banks. As long you call them before you travel, then you won't have a problem using at other countries. This card is good to use as long you don't have a problem, else their agent won't able to help you much as they are not well trained. Now, I do check the rate at visa.com before I use it.

If it was mine choice I would not give them a star at all very poor service they take your house instead of talking,they take your things and don't replace them still fighting to get my things back that they took. They don't listen very poor service and staff I would tell people about them I would not send them business they are terrible to deal with never again.

Less than a week before leaving the country I realized my Visa had expired and the replacement had been sent to my old address (recently moved and I forgot to update). I called HomeTrust and spoke with Darlene who was so friendly and helpful. They were able to update my address, add a travel advisory to my card and sent the new card by courier so that it arrived in time for my trip.

I worked with Mohammed Boutaleb
(Mohammed.Boutaleb
@hometrust.ca)
to help me refinance my home.
It was an actual pleasure to do so with him. Enjoyable conversations, detailed information on what is needed and what will happen throughout the whole process.
He fought for me to get what I need and made everyrhing happen stress free.
This is the kind of service that would keep me as a client for a lifetime.
I highly recommend M. Boutaleb!!!

If I could leave zero stars I would. I sent $500 for a secure visa. Home trust did not state in the application that it expired after 90 days. I sent it maybe a week after the 90 day period. Home Trust claims they automatically rejected the money & sent it back to my bank account (even tho they didn’t know my bank account number). Said I have to wait 10 business days for it to appear in my account. It’s been 12. I have filed a dispute thru RBC, to get my money back. The customer service with home trust visa is literally atrocious. They stole my money. And are blaming my bank RBC.