Home Trust Bewertungen 

Home Trust Visa Canada uses a third party, US based "chargeback customer service" company to handle disputes. When I disputed a transaction for a service I did not receive, the American chargeback company required a time-sensitive reply from me. Unfortunately they handle everything via snail mail, so they sent a letter across an international border in the midst of a pandemic which required a reply within 2 weeks, but took 3 weeks to arrive. I contacted the chargeback company when I received the letter, but they had already closed the dispute and refused to do anything. I contacted Home Trust and was told they would look into it and get back to me, but never heard from them.

Home Trust's incompetence and disorganization cost me $70, and cost them thousands by losing me as a customer. Maybe that's why they can't afford a website that doesn't look like it's from 1997.

I attempted to contact Home trust regarding my new Credit card-tried 3 times waiting over 15 minutes each time.I want to cancel the card but cannot speak to anyone-ridiculous!!

Credit cancelled 5months ago, today received letter charge me $12 for Dormant Account Fee. Called them, they said account haven't cancel still. I even had sent the actual card back to them as they requested. They don't even deserve 1 start.

This is the worst mortgage company I have ever experienced. They gave our broker mixed information over and over again. Underwriters told our broker document collection was complete and then didn't close the refinance.

They sent instructions to our lender 3 weeks later than expected. They waited until the day of closing to review documents and then ended up postponing the closing an addition 5 days. This company does not care about your deadlines or financial experience. They are self centered, unorganized and unprofessional. Do not use HomeTrust as a lender.

It is a very very very bad company. The worst company I’ve ever seen, I had very bad experience with this Company. Bad customer service. Rude supervisor😡😡😡😡😡😡😡

Applied for the secured credit card but since it required a $500 security deposit paid in advance I double checked how long id have to wait for my card and told in writing 3-4 weeks so i sent in my money with a extra $39 fee to expedite the process. checked in with them on week two and told again 3-4 weeks. week four ends i call again and told they actually need six weeks! I formally complain to the home trust ombudsman and next thing you know Im being asked to send in all this documentation and bank statements for "verification purposes". Even though its a violation of the consumer protection act to make new rules up to "qualify" for a paid in full product after the delivery date had expired I play along and send them what they ask for. Today i get an email I didn't meet their lending qualifications and returning my deposit! Unbeliavable.they sit on my money for a month and and don't give me my card because I had the huberis to complain not recieving it when I should have! filing a formal complete with complaints ombudsman that oversees all banks and trust companies for unfair and deceptive practices. have read a lot of reviews since this happened and my experience is not uncommon. wish Id read the reviews first and hoping you are one of those people who have. Worst company ever!Avoid!avoid!AVOID!!!!

It is very hard for me to imagine what atrocities this company would have to commit to make me hate them more than I do now. Had tried multiple times to get a Visa through them, to no avail, and with no responses. Called them to figure out what was going on, and my wife and I collectively spent well over 4 hours on hold, being disconnected several times without warning or reason. Finally get a hold of somebody, and get told that they have a large influx of applications, which is what is slowing the process down. Also got told that the waits are so long because they keep getting phone calls asking why their applications aren't getting pushed through. Neither of those are acceptable excuses for any business to give, but we are assure by the representative that our card will be on its way within a week. It never comes. Not even after two weeks. We file a Better Business Bureau complaint, and this finally motivates them to get moving. They respond to the complaint at the very end of the business day that is their deadline for responding. Their response is a lie, they say they contacted us, which they didn't. They don't call for another two days, when they finally say that the card has been approved and pushed through, and it'll be in the mail by the end of next week. Another lie, it gets here in eight days, nowhere near what they said. So that's cool, finally have the cards, call to activate. Except that they can't be activated, because you see, the card is required to be activated from a "home phone" in order to verify my location. I'm not fifty years old, and it's 2018, so that's not possible. So I call AGAIN to the help line. Thankfully this is only a 20 minute wait and I get to talk to a nice lady named Michelle (that isn't sarcasm, she was genuinely helpful) and I get my card activated. My wife has to call back separately to activate her card, but that's to be expected. These cards I now have are the physical manifestation of a sunk cost fallacy. Really hope my interactions with this company are better in the future, but for now I can't give anything more than a one star rating. (I wouldn't give zero even if I could, because like I said, I do actually have my card now, and Michelle was a pleasant enough individual to deal with).