The actual process of buying my Fiido C11 pro was easy through the cyclescheme. But I found the updates regarding delivery was very poor. The link between the bike seller, the storage location/dispatc... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I specified Horizon Micromobility as the supplier for my cycle to work scheme. Mainly as they had in stock all the cycles I was interested in. The whole deal was sorted out quickly and efficiently... Mehr ansehen
Unternehmen hat geantwortet
Slow despatch but after a brief call recognised an error and rectified very quickly with next day delivery and refund of postage. Excellent product, price and service. Will definitely use again. Thank... Mehr ansehen
Unternehmen hat geantwortet
Customer service is brilliant, I wanted a Fiido and Horizon was the only company I found that would do one on my works company scheme. Matt was super helpful with sorting it out and responded to my en... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Specialists in the new and growing area of micromobility, electric bike, e-scooters spares & accessories
Kontaktinformationen
Kingfisher Works, Tag Lane, RG10 9SH, Hare Hatch, Reading, Berkshire, Vereinigtes Königreich
- hello@horizonmicromobility.com
- horizonmicromobility.com
4,6
Hervorragend
295 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very helpful and happy to deal with any…
Very helpful and happy to deal with any questions.
16. Oktober 2025
Antwort von Horizon Micromobility
Thank you for your recent review 😀
Antwort von Horizon Micromobility
Thanks for your recent review 😀
Excellent service
Ordered 2 electric bikes through Horizon an Engwe 3 boost and the ADO air pro both ordered and collected made up within 2 weeks. Matt was extremely knowledgeable and explained all workings of the bikes to us. Highly recommend and very appreciated of excellent service all round.
10. Oktober 2025
Antwort von Horizon Micromobility
Hi
thanks for your review for the Engwe and ADO e-bikes.
Kind regards
The Customer Services Team
Excellent knowledge and advice
Excellent knowledge and advice, helpful guidance and great to be able to try the bikes out before making such a substantial purchase. Communication during the order process could have been a little better (there was a long wait from the manufacturer) but in general great to work with them and much appreciated - very happy with my bike!
29. August 2025
Antwort von Horizon Micromobility
Hi - thanks for your review. There have been a number of delays this summer with Estarli's product and unfortunately we've not had any news on when bikes would be available. We're sorry we didn't provide updates with your order.
kind regards,
The Customer Services team
Great experience and both the order…
Great experience and both the order booking and delivery personnel were very responsive
10. Oktober 2025
Antwort von Horizon Micromobility
Hiya - many thanks for your review. We're hope you're enjoying your ADO 😀
Matt was extremely helpful
Matt was extremely helpful
Love my bike and will definitely be recommending
10. Oktober 2025
Antwort von Horizon Micromobility
Hi Tom - many thanks for your review. How's the bike have you assembled it?
Very helpful in the way got my bike e26…
Very helpful in the way got my bike e26 engwe love it
5. September 2025
Antwort von Horizon Micromobility
Hi - thanks for your review. We hope you're enjoying the E26.
Antwort von Horizon Micromobility
Hi - thanks for your review. 👍
Antwort von Horizon Micromobility
Hi - thanks for your review
Item arrived quickly and all good
Item arrived quickly and all good. Would order again
2. September 2025
Antwort von Horizon Micromobility
Many thanks for your review 😀
Fast delivery and great product…
Fast delivery and great product cheapest on the internet
2. September 2025
Antwort von Horizon Micromobility
Hi - thanks for your review 👍
Totally bad experience for Cycle2Work scheme
I approached Horizon Micromobility to purchase a bike through Cycle2Work Halfords scheme. After several emails and communication exchange with the Customer Services, I got a quote for a bike and additional safety equipment (revised 4 times to get it right). I specifically asked the company whether the bike was available and they confirmed twice through email that the bike would be available early September and I should submit the quote to secure a bike as soon as they are in stock. I applied submitting the quote end of August, waived the waiting period, and once the order was confirmed by all parties, the Customer Service of Horizon Micromobility told me the bike is out of stock and will be available in November!!!! This is such an unprofessional retailer! I trusted them because of the high reviews but they totally don't worth it! They just lie to you to get your money!
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von Horizon Micromobility
Hi Fani - we're sorry you feel the need to leave a poor review 🙁, especially after we explained exactly the situation with you earlier today. So that other customers reading this know the full situation, most of what Fani says is correct, apart from the fact that we lie, a flick through our reviews would indicate otherwise. As mentioned by Fani the bike requested was not available until last week, the bike came into stock and has now sold out again - this happens, especially this summer thanks to the weather. We didn't receive your cycle voucher until Friday and as soon as it was processed we were informed that the bike was out of stock again. We then informed you of when the stock was due in and if you wished to go ahead with the order or if you wanted us to cancel it. We in no way tricked you into placing the order as there is no benefit to us in either an upset customer or in receiving an order from the Halfords scheme due to the high commission fees that they charge and them not paying dealers for 6 weeks. Just because you think this is the case doesn't make it true.
Antwort von Horizon Micromobility
Hi - thanks for your review 😀
Bike arrived in good time and in good…
Bike arrived in good time and in good condition no problems i am very happy
22. Juli 2025
Antwort von Horizon Micromobility
Thank you for taking the time to leave us a review.
Antwort von Horizon Micromobility
Many thanks for your review
Antwort von Horizon Micromobility
Hi Yuiy - many thanks for yor review 😀
Extremely fast delivery. Excellent customer service.
Good communication throughout the process. Extremely fast delivery, all products exactly as specified, what more can I ask for?
10. Juli 2025
Antwort von Horizon Micromobility
Hi Joseph - many thanks for yor review 😀
Antwort von Horizon Micromobility
Many thanks for your review Paul 😀
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