Houseoffaiza Bewertungen 

Please do not be duped by this company. Once they have taken your money they don’t care and will not deliver. They delete all the negative posts from their social media accounts. They have two dissolved companies on Companies House ( HOUSE OF FAIZA INTERNATIONAL LTD Company number 12213236 & HOUSE OF FAIZA LTD, Company Number 12213236)
you have no protection once you have parted with your money.
Be warned - no doubt after my negative review they will be posting fake positive reviews. It seems they are busy faking positive comments on social media and not actually delivering goods as they advertise. You have been warned!

the WORST company and complete SCAMMERS, please save your money and your time do not be fooled by how attractive they make their website look, they sell dupes that are very cheap and poor quality replicas of the clothes they have on the models. I brought an expensive suit that arrived with glue marks all over it and very poorly material and stitching, upon contacting them about the faulty product and requesting a rightful refund they refused by making up non existent rules for their return policies (Nothing that was shown on their website, in their return policy or terms and conditions, when confronting them about this they continued to lie and make pathetic excuses), they refused to honour the 14 day return policy or refund even though I was returning it within 14 days. They should be completely ashamed for their scamming and due to getting covid I did not have the energy or time to fight the case, I wish I had gone to small claims court like the other reviews stated they did, this company should be shut down for their disgusting blatant stealing, Im convinced any good reviews is their own people trying to do damage control.

HoF deserves 0 stars
I have had such a poor experience and would never use them again. I purchased a number of suits initially from them but some were not delivered on time (waiting four months plus for a suit). One of the items didn’t even look as it as did online so I returned it as it was very gaudy and shiny. They don’t provide refunds and insisted on a gift card instead. I used the gift card for another order reluctantly when the suit arrived the trimmings were all falling off. I contacted them and after weeks of dispute I returned the suit in January. Customer service is extremely poor and the only mode of contact is via email which are on the whole ignored. They have only just acknowledged the return (7 March) but they have not as yet provided the refund! They are an unprofessional company and should be closed down. How they are allowed to continue to operate is beyond me. Having sought legal advice I will be going through the small claims court. It’s annoying but has to be done.

By far the worst experience of online shopping ever. This my first review and I feel compelled to tell you how bad the service is. BEWARE people the service is beyond atrocious. It will cause you a lot stress and you will be continuously chasing them.

I had ordered an outfit in early November for a family function in March, allowing plenty of time for delays. When the order was over two weeks delivery time, I contacted them and over a course of 6 weeks they told me contradictory statements: from the order will be delivered to you next week, to the order had been dispatched, then the order was ready to be dispatched. It was basically between the these over the course of the time. They couldn’t decide which one it was which shows they really don’t know what’s going on. I would have appreciated some transparency, it would have allowed me to plan otherwise. I will be sticking to Zinnia, Khans of London in future who in comparison offer a seamless and transparent service. Dealing with this company has caused a lot of stress and wasted a lot of time in all the chasing. Currently I’m waiting for a refund and by the looks of it we shall be going to small claims court.

Just awful customer service. They sent me the wrong outfit, they were very quick to collect it but they are refusing to give me an update on the status of my order despite promising to deliver it to me by a certain date as I had planned on wearing to an event. I have had to comment in their insta posts to receive any sort of apology from them. Will not be ordering again from here

I received my order today and it was everything I imagined. Thank you so much HOF

Beware. I ordered an expensive suit in November 2021 without any previous experience with them— when order did not arrive by expected dates, they said there are delays.
The only positive thing was that they did always reply to my emails in 2 days. After waiting for 3 months, When I asked for refund they said it has been shipped to me so they can’t cancel the order. I asked for courier and tracking details but they could not provide any details.
After reading another review on trust pilot , I got to know that we can do apply to small claims court. When they realised I’m going to court , they have agreed to refund.
Still waiting to confirm for refund in my bank at time of this review.
If you had similar problem please search small claims court application (it’s a gov uk website , easy to claim).
Their website and advertising makes it look so attractive and I really wanted to have a good experience but unfortunately not in my case.
Much better experience at other websites like memsaab, rupali, stylealoud, and diyaonline.

I ordered a suit in August, did not arrive until mid December. Quality awful and faulty.
Refund denied.
Have taken to small claims court. They will have to refund and pay a fee. I suggest others do the same. Our consumer rights are that we are owed cash refunds. Legally they havent a leg to stand on

Absolutely shocking customer service. Ordered a “fast delivery” item which didn’t arrive over 2.5 weeks past the delivery estimate and still waiting. Ordered on 6th Dec 2021 and now into January 2022. Requested a refund and fobbed off with offers of exchange or credit note. Very bad customer service, no apologies or updates about original order. AVOID!!! If they think I won’t fight for a refund they have another thing coming. To everyone else who has been stung, do your research on your consumer rights and don’t settle for their credit note offers. You are entitled to a refund.

I placed a prepaid order on 30th October for a Jazmin outfit - despatch date as per their website said week commencing 6th December. They did not update me on the status of my order and it was up to me to chase up so they are not clear and communicative with their customers.

It is now 10 days over the promised despatch date and their reply is 'it is due in the coming week' and 'we can only advice (sic) week commencing'. I was going to wear this outfit next weekend but now do not know what is happening.

They are a dishonest Pakistan clothing company and do not keep in touch with their customers or give clear dates about prepaid orders - only too happy to take their money months ahead - will not be buying pre-paid ordered goods from them again.

Ordered 4 outfits between myself and my mum. First outfit arrived and was significantly damaged. The 'customer service team' (who don't provide their names or details and have no phone number) refused to offer any exchange/ return/ discount. They have small print in their t&c's which references 5-10% variation which they claim covers them for damaged items. I then asked to cancel my pre-orders for 2 other outifts I had ordered (based on my experience with them), one of which is current Elan stock....I was told I cannot do so as I purchased during their Black Friday period.

'Customer service' are passive aggressive and in my experience have zero accountability or care for their customers. I certainly won't be buying from them again and regret ever hearing of them.

I ordered on nov 3 the dispatch date was 2-3 working days its the 11th of dec and I still don't have anything
they are running a circus with clowns working in it
they take your money and give you a run around that your stuff is dispatched but its not
what a shame

My order was placed on the 30th of October and I still don't have my suit! I am constantly chasing the company to be told different information each time. I was first toldy dress will be dispatched in 5 working days, I was then told there is a delay and it will be dispatched on the 29th of November and if I am not happy I can have this refund. I chose to wait as I have an event comming up and needed an outfit. The item still has not arrived. The customer service is so poor I have now emailed for a refund. I am shocked with the service or should I say lack of customer service I have received. I should not have to chase for updates nor be misinformed and mislead on each interaction I have. I have a wedding coming up and we was all going to place a large order (over 30 suits) with this company, not now. Please can someone sort this for me and arrange a refund

If I could I wouldn’t even give them 1 star! I feel utterly betrayed. I had previously ordered from them and was so pleased with my order, it was of excellent quality and material. However, you see, that is the problem. After this order I had become such a loyal supporter of this company and then I wanted to order more from them, I wanted to order huge amounts. So I did. I ordered 5 beautiful looking outfits and was so excited for their arrival, I knew I wouldn’t be disappointed. However, I was. When I bought the clothes they were having a sale, the ordered arrived just as I had expected, however, when I opened the box I was appalled, the beads were falling off from the clothes, it was made of thin cheap quality material and was all falling apart. I thought it may have been a misunderstanding so I contacted them. Slow customer service finally responded saying I cannot receive a refund as it was not part of their policy! IT IS A SCAM! Do NOT buy from them, it will not be guaranteed and you WILL lose something. Their sales are full of cheap low quality items that apparently you cannot refund. It is not adequate at all.

I ordered 2 items from here. I checked twice Bedford purchasing I’d be eligible for a full refund which they confirmed yes. It stated on the website and Instagram the items would be delivered in 3-5 working days. However on the 5th working day when I didn’t receive any tracking info I contacted them. They just said it would be shipped today. By the end of the day again nothing and again told me would be the next day. Which didn’t happen. So with the late arrival of the packages they finally arrived. I only opened one of them as I knew the other wouldn’t suit. The suit it self was fine no complaints there but again it’s a designed suit something they haven’t made. I returned the other one and got confirmation again I would be getting a full refund which they confirmed again. The item was delivered beck to them within 3-5 days and had proof of signature and date. Yet they made out they hadn’t received it. After sending a lot of proof over they then said a refund would be processesd within 14 days. After checking my emails a few days after a gift voucher was given to me. After they had promised on several occasions I’d be offered a full refund. Again they wanted to see proof and just made it very difficult. Their customer service is appalling. They have no sense of how to maintain relations with paying customers who would shop again if they received a good service. There full interest is money and getting sales. Once calling them out for lying they said if I “threaten” them they would stop replying to me. Again a fob off for getting out of the situation and not providing a full refund. I have proof off the whole conversation from Instagram and emails which will show who has been rude to whom. Would not recommend this company. And they actually are so disrespectful they posted snaps on Instagram of a customers review and slating her. Again I took screenshots as I feel as a company it’s so dispresectful to talk about your paying customers this way. I would next time just order straight from the designer and avoid the hassle from HOF.

It's very good and high quality Maria.B suit and the accessories are perfectly matched,
I love it

So disappointed with the suit I received. It had marks on it & no tags to suggest it was a designer suit.
Took it up with customer service who simply said I can't return it because its an end of season sale item. I believe I've got a used item. I'm simply passing my complaint on to trading standards. I don't think this company is selling genuine designer items!!! Stay well clear.

Abysmal experience and the item has still not arrived!
Wife ordered a dress for a wedding and made a request to send the item ASAP. According to the website items are delivered within 2-3 working days which left more than ample time for the item to arrive.
Received a DPD notice advising item would be arriving tomorrow, which was just false hope and more than a week ago!
Tracking details didn't work and we have attended the wedding and returned home and the items has still not arrived!
We have requested a full refund which is more than a reasonable request given the item is still not with us and unsurprisingly been sent yet another generic email telling us cancellations can only be made within 24 hours!
If we could give -5 * we would as this has been an absolutely awful experience. I will be taking this issue up with Trading standards as this company has basically stolen our money.

SAVE YOUR MONEY AND SPEND ELSEWHERE! I ordered from house of faiza even after reading the many mixed/negative reviews on trustpilot, because I thought to give them a chance. However, the negative reviews were all true. My item arrived and it was of poor quality where the kameez was so thin and the sizing was wrong even though I get the same size in all my kameez! I wouldn't even pay a tenner for the cheap tacky quality. Not only that, the bottoms were missing and I emailed the customer service team, who replied saying the bottoms aren't included even though on their website, the model is wearing bottoms with the kameez. Now they are claiming the '2 piece' set meant the scarf and the kameez. What an absolute joke! This company needs to learn from other companies how to do business because they don't know what customer service means. They even refused to give a refund so it will be the first and last time buying from them!

The outfit I purchased arrived shoved in the package unfolded which was disappointing as it was expensive. Turned out it was also damaged so I returned it. Returning it was a VERY LONG & painful process which included lots of back & forth emails. When I finally got my refund they messed up again by giving me back less than what I paid for! So yeah, I wouldn't recommend HOF to anyone.