Houseoffaiza Bewertungen 

Absolutely terrible experience trying to return items , they pretended not to receive the items and asked so many questions trying to see where they could spot a mistake on my part , eventually just said that they didn’t receive the return which was an outright lie as I have proof of delivery from Royal Mail. Advise never to order from here !

Absolute joke of a company!!! Unprofessional and greedy. I ordered clothes which looked nothing like advertised. Poor material and quality and not designer at all. Forget designer, they didn't even look like replicas.
The customer service is useless. They're just after money and have no regards for a customers feelings. When I contacted them they refused to help and just gave me a credit note.

They only offer credit notes which forces their customers to shop with them however if you find yourself in this situation please contact your bank and request a chargeback!! I got my bank involved and managed to get some of my money back. Still stuck with one ugly suit which I did send back but HOF very rudely posted back to me saying I'd sent it back after 14 days. They didn't have the decency to atleast contact me before returning my suit.

For anyone who hasn't yet purchased... Please STAY AWAY!

Experienced very bad aftersale experience, received clothes that looked different to images

I ordered over £500 worth of clothes. Biggest mistake ever. They were nothing like the images advertised, not only that one of the suit was damaged and completely different size from label on the suit. When I contacted customer service I was told to send images of clothes which I did I chose then option for refund money account but was sent credit note. No apology no refund for returning. Absolutely disgusting customer service. Now I’m stuck with over £400 worth of vouchers.

If I could give them 0 stars I would. My WHITE dress came with BLACK stitching on the chest area and on the stomach and all over the back. My mother and aunty still have not received their dresses despite it being over one month ! Don’t buy from them please save yourself the buck.

I ordered an outfit a month in advance of its dispatch date to arrive in time for the day I was planning on wearing it. I contacted HOF a week after the dispatch date however kept being told that there is a delay. I then asked to cancel the order but was then told there is only a 24hr cancellation period even though my item had not yet been dispatched. In the policy it mentions “any requests for refunds will not be approved, unless the delay has exceeded more than 3 weeks.” This was 7 weeks post placing the order and 4 weeks into the expected shipping date. I chased this up and was only responded to (+1 week) once they had updated the order status to ‘in transit’. As soon as the outfit arrived, I noticed the stitching was terrible and looked very much like a replica which they didn’t mention on their website. I returned it the next day in the exact same condition it arrived and had to pay for the postage which was quiet a bit as it was a heavy outfit. I requested on the website to have this refunded to my original payment method (back to my bank account). They then sent me a credit voucher. When I emailed them again to ask why I was given the option of being refunded to my original payment method, they refused to explain despite me providing evidence and screenshots that they gave me this option and have not stuck to their own process provided on the returns booking. I have sadly lost out on £200 as I would most definitely not be buying from them again due to the extremely poor service and very bad experience in general. I would not recommend buying from here. Not even worth one star. Please save yourself from hassle and spend your money elsewhere!

A few months ago I faced a very Nd experience with house of Faiza. Where the pre order date was only 3 weeks away however I had to wait 4 months!! During this time I chased them nearly every week or a couple of days and they always shrugged me off by saying there are delays. Later they changed the pre order date and directed me to to the website to make me think I have to wait longer. They didn’t reply to my emails the only way I could grab their attention was commenting on their latest post on Instagram complaining but they would remove all my comments and keep the good ones. They would eventually then direct message me on Instagram and then tell me to speak to the email team. I was going in circles for months. I then commented on all of their latest post to tell people that the pre order date wasn’t a rough date at all and that they would get their clothes wayy after. When they saw this they blocked my Instagram so I could no longer search for them. Their customer service is appealing not to mention the time where I received such bad stitching. A £100 suit was not wearable the bad stitching was that visible.

Absolutely horrible service and they sent copies and not originals as they advertise. When contacted they refuse to give refund and instead want me to post back and pay postage and they will cut money too and only give credit note.

Does anybody else have the same problem with them?
After sale customer service is horrendous..
Make sure you are ready to pay return postage from your pocket even if you received faulty goods.

Disgusting service, I bought a bed and it was stinking. I filled out an online return form right after delivery. Since then I sent several emails to confirm the collection and now asking me £120 for no reason. It was not my fault. Why should I pay? Absolutely awful.

I ordered a suit over a month ago and they send me the incorrect suit , I then messaged them and was told to email them, they told me a delivery guy would pick up the incorrect since the past 4 weeks they have been going in circles and no has come to pick up the suit , their Instagram messaging replies are disgusting and they are complete liars and an absolute JOKE of a company. I messaged them continuously on Instagram for an update and when I wrote my review on their page they have since blocked me and now I’m left with my money in the bin and no suit for my cousin’s engagement. I am extremely disappointed and disgusted at their way they handle little matters such as an incorrect order , don’t be fooled by them sending influencers free suits to promote their business , they are an absolute joke of a company with 0 respect for their customers and their hard earned money. DO NOT ORDER ANYTHING FROM THEM , PLEASE STAY AWAY FROM THIS PATHETIC COMPANY !!!! I will be taking this forward to trading standards.

I deleted by bad review because I got my money back for faulty product , i am glad they resolve my issue but they took 3 months and that thing give me depression.

I ordered a suffuse dress. Instead i received a "house of faiza" replica of that dress. When I am paying for original dress, i should be given original dress and if not then my money back but no there is no money back and you are stuck with a sack that looks nothing like the dress advertised.

Apalling.Ordered an expensive suit from House of faiza and received a replica instead.On their website there was no mention of "replica" suites which is unfair and disgusting.They use social media high followers to promote their cheap items.Messaged them with no reply for a return and refund.DON'T BUY!!!!!!!!

Absolutely appalling customer service.Item received was not as purchased and they also took two transactions from my account for one item, no apology received, advice people to be careful when making purchases from this site or stay away from it entirely

Absolutely disgusting customer service. I ordered a suit from here and was sent the wrong one. I emailed them and they took so long to get back to me. I was told to return the suit and i will get paid for the postage. Once they received the suit they took so long to give me back my refund. Even then they did not refund me the postage money and instead asked me of a screenshot of when they said they will refund me the postage. After sending them the screen shot of the postage refund and chasing them up for 2 months of a mistake they made finally they sent me mu refund. Do not recommend this site their prices are so high and their service is absolute thrukk. Do not waste your time. They are quick to rob u but take months to refund you.

Guys don't trust all these good reviews. I payed so much for a dress and it never came. And getting a responds from their customer service is not possible. They just send you the same autogenerated responds every single time. I have had enough!! it has been 4 months now!

""BEWARE"". This company Rip you of. They send you some of the items you order and do not send the most expensive one. After 3 months of continuously emailing them. They agreed to refund the money back of the item we did not receive. then they came with a new excuse. paypal dont let them refund the money and we had to open a case in paypal resolution center. once we did that then they will refund us the money. when that was done and paypal got involved. they gave them the tracking number of the parcel we received without the missing item in it and paypal closed the case. we got back to them and today they sent us an email saying according to Royal mail it has been delivered. they are a cheating company who are rubbing there customers. Please do not use them. They keep on saying delivery is late and then make the paypal excuse. I got loads of emails to prove that they are lying as they admitted to refund for the item we did not receive. I will take this further to trading standards.

So I had ordered a suit from here for a family wedding in which it said that the delivery would take at least 3-4 weeks but it had actually taken nearly 3 months. The outfit looked nothing like the dress I had seen of people wearing it on Instagram so in the end I had to sell it. This place is not great if you're needing a dress on time as the delivery is clearly slow and if you want it to look accurate.