Hoxton Gal Bewertungen 

166
TrustScore 3 von 5

2,9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

Extremely poor customer service, take a week to reply to enquiries and have accused me of a typo error with regards to my return tracking number. Which I used myself and it worked with Royal mail no p... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Delivery was prompt and I love these dresses, they are great and I've bought 5 of the same ones in different colours or replacements over the last 4 years

Bewertet mit 5 von 5 Sternen

I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

I wanted to return my item, I couldn't print at home, you sent me a royal mail link, followed the instructions in order to receive a QR code for the post office to print the label, Tried several... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Bekleidungsgeschäft

Vom Unternehmen geschrieben

Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.


Kontaktinformationen

2,9

Akzeptabel

TrustScore 3 von 5

166 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 47 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

2,9

Alle Bewertungen

(166)

39 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Quality products and got support when needed

Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!

6. November 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Berkay, We are so pleased you are happy with your purchase! Happy future shoppings! :) - Hoxton Gal Team

Bewertet mit 3 von 5 Sternen

Different style of clothes

I got same colour with same tag on top but different style. But just going on holidays no time to change

24. August 2023
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Hina, Thank you for taking the time to leave a review. We are so sorry to hear you are not 100% happy with your purchase! If you ever aren't happy with any items please drop us an email. We'd be more than happy to help you! Thanks - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Perfect for Workwear

I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.

25. August 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Arlene, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Great Service!

I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍

24. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Hoxton Gal

Hi Yeliz, Thank you so much for sharing your lovely review! Happy future shoppings! :) -Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Gorgeous dress!!!☺️ It arrived promptly…

Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.

28. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Hoxton Gal

Hi Seval, We are so pleased you are happy with your dress! Happy future shoppings! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Great customer service from Asli

Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.

24. August 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Phoebe, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Great customer service

Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced

17. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Hoxton Gal

Hi Amanda, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Bewertet mit 3 von 5 Sternen

Little disappointed

Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .

4. August 2023
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Judith, Please accept our apologies for this confusion. We are so sorry to hear this. Our CX team will get in touch with you asap. We are always here to help you. - Hoxton Gal Team

Bewertet mit 1 von 5 Sternen

Long delivery.

1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.

24. Juni 2023
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Antwort von Hoxton Gal

Hi Olga,

We are so sorry to read you are disappointed. We can totally understand your frustration here. We ship all orders in 24hrs after they have been placed with 48hrs service of Royal Mail. 96% of the orders arrive in 2-3 business days, however, due to external reasons they might get delayed. Unfortunately, as we rely on external delivery companies, we can only indicate the estimated delivery times as a guideline.

For any queries about products, please feel free to reach out to our CX team via orders@glrfashion.com. We are always ready to help you with sizing, product info, shipping times, and more! Because your satisfaction is highly important to us.

Have a lovely day!

Thanks,
Hoxton Gal Team

Bewertet mit 3 von 5 Sternen

Good customer service.

Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.

5. Juni 2023
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Antwort von Hoxton Gal

Hi Lucy, We are so sorry to read this. Please accept our apologies for this confusion. I can see that we have been in touch with you via email. Please let us know if you need a replacement for the missing item. We'd be happy to ship it asap. Because, your satisfaction is highly important to us! - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

My experience with the Hoxton gal’s customer service

My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

12. Juni 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Rabia, This is brilliant to read, thank you for taking the time to leave a review. We will pass your feedback onto her! :) - Hoxton Gal Team

Bewertet mit 1 von 5 Sternen

No return label for items that were…

No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile

20. April 2023
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Claire,

We are so sorry to hear this. Unfortunately our free return service is only valid for full price items. You can find our return policy here --> https://hoxtongal.co.uk/pages/returns-exchange

Please let us know if you'll need any other help. Your satisfaction is highly important to us!

Thanks,
Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Blouse

Great quality fab fit quick delivery love everything I've purchased

15. April 2023
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Karen, This is so nice to read! Thank you for choosing Hoxton Gal. Happy future shoppings! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Refund due re: return

Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

3. April 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Sharon, Thank you for taking the time to leave a review. We are always here to help if you need us! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

I had made a mistake returning goods…

I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .

31. März 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Sheena, This is great to read! We are always here to help with anything you need! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Best dress ever!

Best dress ever! I’ve heard this brand from my friend and ordered a couple of items just to see. Well, I am totally surprised & fascinated how good the quality of the products are!! The fit, the color, the quality absolutely amazing…

17. März 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi Canan, This is lovely to read! We are so pleased you are happy with your dress. Happy future shoppings! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

My first time ordering from Hoxton Gal…

My first time ordering from Hoxton Gal and I was really impressed. Love my new blouses! I received many compliments about the chic and modest design. Great colours plus the sizing was perfect . Delivery also prompt which is something I really value. Thank you Hoxton Gal , I’ll be back!

5. März 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi, Thank you so much for taking the time to leave your positive review. Happy future shoppings! :) - Hoxton Gal Team

Bewertet mit 5 von 5 Sternen

Amazing quality and collection

Amazing quality and collection. I am so happy about the customer service. Very recommended.

5. März 2023
Bewertung ohne vorherige Einladung
Hoxton Gal-Logo

Antwort von Hoxton Gal

Hi, This is lovely to read! Thank you for sharing your review with us! :) - Hoxton Gal Team

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