Extremely poor customer service, take a week to reply to enquiries and have accused me of a typo error with regards to my return tracking number. Which I used myself and it worked with Royal mail no p... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Delivery was prompt and I love these dresses, they are great and I've bought 5 of the same ones in different colours or replacements over the last 4 years
I needed some help regarding my lost package and Haxton Gal helped me a lot. They went an extra mile and posted my parcel to Klass, which was sent to them mistakenly because of Debenhams fault. I real... Mehr ansehen
Unternehmen hat geantwortet
I wanted to return my item, I couldn't print at home, you sent me a royal mail link, followed the instructions in order to receive a QR code for the post office to print the label, Tried several... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Hoxton Gal elegantly combines the classical chic and the modern sophistication every woman seeks in their daily life. With a young and fresh approach in mind, we introduce playful flairs of wild prints to timeless class.
Kontaktinformationen
London, Vereinigtes Königreich
- +44 7961 938041
- orders@glrfashion.com
- hoxtongal.co.uk
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 47 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Quality products and got support when needed
Gonna drop a quick message here. Bought two dresses as a gift to my girlfriend. They arrived earlier than I imagined and quickly got support when I asked them a question about the products. Thanks!!

Antwort von Hoxton Gal
Different style of clothes
I got same colour with same tag on top but different style. But just going on holidays no time to change

Antwort von Hoxton Gal
Perfect for Workwear
I was looking for loose but smart tops for work and came across this brand. My order came quickly and was exactly what I wanted. They are fantastic value for money and really good quality. The customer service has also been exceptional. Would happily recommend.

Antwort von Hoxton Gal
Great Service!
I have ordered many styles from Hoxton Gal and they are always perfectly described, true to size with delivery on time. Thank youuu! 😍😍

Antwort von Hoxton Gal
Gorgeous dress!!!☺️ It arrived promptly…
Gorgeous dress!!!☺️ It arrived promptly and I had so many compliments when I wore it and it had a very flattering shape. Really happy.

Antwort von Hoxton Gal
Great customer service from Asli
Has to chase a refund having returned a dress and not receiving confirmation of return or refund. Asli dealt with my query and was super helpful and friendly.

Antwort von Hoxton Gal
Great customer service
Had to chase my delivery, Asli was very helpful and kept me informed. The dresses finally arrived and I love them. Well made and reasonably priced

Antwort von Hoxton Gal
Little disappointed
Ordering and delivery was easy and prompt , however the style of shirt/blouse was incorrect and not as selected it was the same colour. Due to the fact i required for weekend no time to send back .

Antwort von Hoxton Gal
Long delivery.
1. Site has no information about material item is made of.
2. Site gives wrong delivery information. Instead of 4 - 5 working days my delivery took 8 working days. I ordered my item on 25/06/2023 and recieved on 05/07/2023.
Instead of saying: "Please note that we cannot guarantee that you will receive the goods within such estimated delivery times." company should estimate delivery time as 7 - 8 working days.

Antwort von Hoxton Gal
A classic selection of clothing perfect…
A classic selection of clothing perfect for my FOH role.

Antwort von Hoxton Gal
Good customer service.
Unfortunately I wasn’t sent the correct order. I ordered 3items 2 were correct and the 3rd wasn’t what I’d ordered and i was sent a duplicate of one of the other items in the order. The problem was resolved quickly and a refund was issued along with a free returns label for the incorrect item but sadly the missing item wasn’t available for the event I had purchased it for.

Antwort von Hoxton Gal
My experience with the Hoxton gal’s customer service
My experience with the Hoxton gal’s customer services has been great. I am really pleased the way my query was dealt with by Asli. A great person who responded to me without any delay and resolved my query quickly. I wish all companies have such great people in their customer services. Thank you Asli at Hoxton Gal!

Antwort von Hoxton Gal
No return label for items that were…
No return label for items that were full price but had discount code applied. I'll be returning both items just to make shipping cost worthwhile

Antwort von Hoxton Gal

Antwort von Hoxton Gal
Excellent service and staff very very…
Excellent service and staff very very helpful

Antwort von Hoxton Gal
Refund due re: return
Spoke with Asli, in customer service about a return I had made and not received a refund. Within 24 hours of sending an email Asli, responded and sorted it out. An excellent customer service agent.

Antwort von Hoxton Gal
I had made a mistake returning goods…
I had made a mistake returning goods and contacted ‘Asli’ ( from customer care) who not only understood my situation but quickly, with care and compassion contacted the necessary department.
Thank you so much for making what for me was a dead end into a complete journey .

Antwort von Hoxton Gal
Best dress ever!
Best dress ever! I’ve heard this brand from my friend and ordered a couple of items just to see. Well, I am totally surprised & fascinated how good the quality of the products are!! The fit, the color, the quality absolutely amazing…

Antwort von Hoxton Gal
My first time ordering from Hoxton Gal…
My first time ordering from Hoxton Gal and I was really impressed. Love my new blouses! I received many compliments about the chic and modest design. Great colours plus the sizing was perfect . Delivery also prompt which is something I really value. Thank you Hoxton Gal , I’ll be back!

Antwort von Hoxton Gal
Amazing quality and collection
Amazing quality and collection. I am so happy about the customer service. Very recommended.

Antwort von Hoxton Gal
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







