I have been taken 20 pounds to drive the bicycle a mile away from my home in to an area that they don't operate, but I have not been told beforehand or get any kind of alert. There is no way to con... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been charged 6 x £9.99 for one trip. Let alone the multiple £5s and reverse £5s, which at least worked out at no extra. For this one trip, as I tried multiple bikes that would NOT unlock until... Mehr ansehen
Unternehmen hat geantwortet
I purchased a 500-minute bundle on the Forest app. Since then, I've been charged £5 every time I take a bike, on top of my bundle. It's been 3 days and I still haven't been refunded. I've contacted cu... Mehr ansehen
Unternehmen hat geantwortet
Absolutely useless. App doesn’t load, have deleted and tried again. Nothing, just a blank screen trying to load. Why monopolise an entire area with your bikes, then not provide the exact service yo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Kontaktinformationen
London, Vereinigtes Königreich
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Ungenügend
493 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
You loose money and get stress, specially if you use them to commute into work
Terrible there is always some sort of technical problem or with the bikes or with your contacts or phone or chat or email ……do not use!
16. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Jorge,
We're sorry to hear this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
Great bikes let down by terrible platform
Loved the service to begin with, but have become seriously frustrated with the frequent, repeated technical issues with the app, which have cost me so many minutes of the packages I’ve purchased over the months I’ve used it. Each time it takes 5 minutes to end a ride (which happened at least 10 times over a 2 week period) means writing out a separate email to the customer service team - and good luck getting a response or a credit back from even 20% of those. Not an acceptable level of reliability (or customer service) for a service that is supposed to be about keeping people moving around the city.
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Alex,
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
The app crashes consistently and…
The app crashes consistently and starting and ending rides is full of glitches
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello James,
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
If I could give zero i would
If I could give zero i would.
Poor quality bike. Bought day passes with 91% battery. Got 5 miles before it stopped walking. Had to walk 2 miles out of Richmond Park as no other functioning available bike. No one at call centre either
15. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Ann,
We're very sorry to hear about your experience.
We've requested your details so that we can investigate what happened. As soon as we receive them, we'll look into this as a priority and will follow up with you directly by email.
Thank you for bringing this to our attention.
Best wishes,
Miri
Forest Team🌳
Confusing Pricing, But Good Customer Service
Deceived and robbed money. They said first time 30 mins free. But for 21 mins they charged around 7£ and for unlocking £1. Should be banned from streets.
Updated: I was initially charged despite expecting the free minutes, so I left this review. After contacting me, Forest investigated the issue and refunded the amount. I still think the app should make the free-minute information much clearer to avoid confusion, but I appreciate that they resolved the issue and refunded me.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Arun,
Thanks for taking the time to leave a review.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 0 to 30. This can be checked in the app before starting each ride.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
Repeated incorrect charges and virtually no functioning customer supporttle
Repeated incorrect charges and virtually no functioning customer support
I have had an extremely frustrating experience with Forest. I was charged £1.70 for two trips separately, and then charged an additional £9.01, which appears to include those same £1.70 charges again. Forest initially offered only a partial refund because they failed to properly review the transactions shown in my account.
The correct amount for three £1.70 rides should have been £5.10, but I was charged £12.41 in total, meaning I should receive a refund of £7.31, not the smaller amount they calculated.
Trying to resolve this has been unnecessarily difficult:
Their phone line is effectively useless. Every day it says the service is unavailable due to “unforeseen issues”.
Their chatbot is completely unhelpful. It repeatedly returns to the same options, provides no real assistance and often makes no sense.
Email support is also poor. They do not properly examine the evidence before replying, provide incorrect calculations and then fail to respond when the mistake is pointed out.
Customers should not have to repeatedly explain basic transaction details or chase a company to recover money that was incorrectly charged. The lack of accessible, competent customer service is particularly disappointing for a bike-hire service operating in a major city like London.
I am still waiting for the full refund and a proper resolution. Based on this experience, I would strongly advise customers to check every Forest transaction carefully
4. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Abishek,
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
FALSE ADVERTISING and LIES
Forest advertises "up to 30 mins for £1". I was charged £7.60 for a 20-minute ride. I have tried to speak to someone but "the lines are closed today due to unforeseen issues" and that has been every day for more than a week now. I created 2 tickets and had no answer yet. I will be thinking what the next step is.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi David,
Thanks for taking the time to leave a review.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 0 to 30. This can be checked in the app before starting each ride.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
False advertising!
False advertising!! Use LIME instead. Have a so called live chat where no support agents are available and makes you submit a support ticket instead to which nobody responds
13. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thanks for taking the time to leave a review.
Apologies for the delay in getting back to you. We're currently experiencing a higher-than-usual volume of enquiries.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team 🌳
False advertisement i have seen…
False advertisement i have seen 30minutes for £1 but when i sign-up and ride it has deducted £7.50 for only 20minutes which doesn't make any sense and also the student card verification also taking more than 24hours it's not updated and completely worthless
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Aadarsh,
Thanks for taking the time to leave a review.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 0 to 30. This can be checked in the app before starting each ride.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team 🌳
I've just left my bike to put my…
I've just left my bike to put my shopping for 25 minutes and the bike got blocked £20 charge customer phone calls you can't get reached to them and email them to get response 2 weeks it's not good at all I rented the bike to use it not worth it
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Ibrahim,
Thanks for taking the time to leave a review.
I'm really sorry to hear about your experience.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
Useless boilerplate replies while their bikes block pedestrians' pathway
Forest claims to take irresponsible parking seriously, but it is an absolute public relations sham. Over the past few weeks, I have repeatedly reported multiple e-bikes that are persistently dumped across a narrow pedestrian pavement, blocking a building's main entrance and emergency fire exit. This obstruction also restricts the turning circle for cars, creating a severe road hazard.
Every single time you report this via email, their customer service sends back an identical, automated template reply with friendly emojis and green checkmarks, pretending they have "taken action against the user." It is a blatant lie to tick their internal boxes. No real enforcement or account bans ever happen, and the exact same user continues to illegally dump bikes at the exact same spot day after day.
They prioritise rental profits over community safety, accessibility for wheelchair users, and fire regulations. If you are a local council looking into licensing shared micro mobility, avoid this irresponsible operator at all costs. Absolute zero corporate responsibility.
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Titan,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate you bringing these concerns to our attention.
We want to reassure you that we do take reports of irresponsible parking seriously. Whenever we receive a parking complaint, we request that the bike is relocated as soon as possible and investigate the ride to identify the previous user. Where a rider is found to have parked irresponsibly, action is taken in line with our enforcement policy.
We operate a fining system for parking violations, and riders who repeatedly fail to follow our parking rules can be permanently banned from using the service.
We're sorry to hear that you've had to report this location multiple times. We understand how frustrating that must be, particularly where access or safety is affected. If you continue to experience issues at this location, please do keep reporting them, as this helps us identify repeat offenders and allows our Operations team to respond quickly.
Thank you again for taking the time to share your concerns.
Best wishes,
Gareth
Forest Team 🌳
Disappointed with this
Paying over £20 a week for a service that hardly works
Bikes are either not around or out of service most of the time.
From Monday I’m switching to another provider
Very disappointed with this
11. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Daniel,
Thanks for taking the time to leave a review.
I'm really sorry to hear about your experience.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away and we can then take a closer look at your situation.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
App glitches are frequent and most…
App glitches are frequent and most recently there was a complete outage where I couldn’t use the minutes I paid for before expiry. Their customer services do not respond.
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Jack,
Thanks for taking the time to leave a review.
I'm really sorry to hear you've experience app glitches and were affected by the recent system outage.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
Have opened two tickets and have not…
Have opened two tickets and have not had any responses. My husband has done the same. We were both charged over £10 for a 30 min ride when it clearly states it cost £1 for 30 min. Not a great experience for our first time user. Will be raising this with our bank. Incorrectly charged. Disappointing service
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Nicole,
Thanks for taking the time to leave a review.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 0 to 30. This can be checked in the app before starting each ride.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
Appalling customer service or should I…
Appalling customer service or should I say non existent? The chat service is a bot and the phone lines have been down "unexpectedly" for two week and is still down today. Forest charged me around £17 for a ride I didn't make. I didn't even find the bike! Im really disappointed with the company. I would NOT recommend.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Andre,
Thanks for taking the time to leave a review.
I'm really sorry to hear you were unable to find the bike and were then charged.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
the AI overview is spot on
the AI overview is spot on, the app glitches and they overcharge you. Customer service is an absolute joke and they banned my account for disputing an overcharge with my bank.
Sad sad company, lacks integrity. If i could give zero stars I would.
29. Mai 2026
Bewertung ohne vorherige Einladung
3 prelevements pour 1 seule utilisation
Bonjour,
Très mauvaise première expérience avec Forest Bike. J’ai pris l’offre à 3,99 €, mais vous m’avez facturé trois fois. C’est totalement inacceptable.
Merci de me rembourser rapidement les deux prélèvements en trop et de m’expliquer ce qu’il s’est passé.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Benoit,
Thanks for taking the time to leave a review.
I can confirm the additional charges have been refunded and we have followed up via email.
Best wishes,
Gareth
Forest Team🌳
Poorly maintained bikes
I started recently to use Forest (I am an avid cyclist but do not always want to use my own bike) and I do like the concept - cheaper than public transport if you buy bundles or a subscription and point-to-point. But the bikes are not well maintained - today for example I wasted almost 5 minutes of my paid time going nowhere because the first bike's seat post kept sliding and the second bike had a flat tyre. So you end up finishing the ride on the app with all the hassle involved(taking and sending photo etc.) twice before you finally are able to get on and ride. And the bike I eventually used had questionable brakes and rattled a lot. Get your act together and maintain those bikes in decent condition, otherwise it really isn't a good experience.
Update: I have been contacted by Forest and I have to say they have handle this very professionally.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Roubaix,
Thank you for your review.
We're really sorry to hear you've encountered issues with our eBikes.
We understand how important it is for our eBikes to be reliable. That's why we now ensure all eBikes receive a service at least every 3 weeks to keep them in tip-top shape.
We’ll take your feedback on board to improve further. Please do get in touch ASAP if you experience any problems, and our Support Team will be happy to help. 🚴🔧 Just to let you know, you can also create a damage report in the app when you come across an issue. We then go over the reports manually and ensure the bikes are taken offline.
We appreciate you taking the time to share your experience. We've also requested your information so we can take a closer look at your account.
Best wishes,
Gareth
Forest Team🌳
So disappointing
I loved Forrest up until I moved further from a tube station and had to rely on it for getting to work. Terrible app - super slow and buggy. The availability is so frustrating. Piles of bikes outside my work in bank because people obviously cycle to work and don’t get one home. None where people live. Why don’t they collect and distribute the bikes??! Really annoying when people leave them places only they can get to. How selfish can you be. Forrest need to block customers who do that
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Sandra,
Thank you for your review.
I’m sorry to hear that you’ve experienced difficulty finding available eBikes in your area. I completely understand how inconvenient this can be, and I appreciate you letting us know.
Our operations team continually monitors and redistributes bikes to ensure as many users as possible can access them, though demand can occasionally outpace availability. I’ve passed your comments along to the team.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
I never write reviews but forest bike…
I never write reviews but forest bike is so awful I have to. The app doesn’t work, you can’t end rides properly, the seats are too high and there aren’t enough bikes around. I’ve had so many problems it’s ruining my daily commute. Used to have lime in my borough but council moved to forest - I had zero problems with lime
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Natalie,
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.