I have been taken 20 pounds to drive the bicycle a mile away from my home in to an area that they don't operate, but I have not been told beforehand or get any kind of alert. There is no way to con... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been charged 6 x £9.99 for one trip. Let alone the multiple £5s and reverse £5s, which at least worked out at no extra. For this one trip, as I tried multiple bikes that would NOT unlock until... Mehr ansehen
Unternehmen hat geantwortet
I purchased a 500-minute bundle on the Forest app. Since then, I've been charged £5 every time I take a bike, on top of my bundle. It's been 3 days and I still haven't been refunded. I've contacted cu... Mehr ansehen
Unternehmen hat geantwortet
Absolutely useless. App doesn’t load, have deleted and tried again. Nothing, just a blank screen trying to load. Why monopolise an entire area with your bikes, then not provide the exact service yo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Kontaktinformationen
London, Vereinigtes Königreich
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Ungenügend
493 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Poor customer service experience
2 weeks to resolve payment error
8. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
Scam artists of the highest level
Scam artists of the highest level. “20 minutes for £1” on the side of their bikes but they actually charge £2.50 to ride for 5 minutes. Avoid at all costs
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Glenn,
Thanks for taking the time to leave a review.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 0 to 30. This can be checked in the app before starting each ride.
We've requested your information so we can take a closer look at your ride.
Best wishes,
Gareth
Forest Team🌳
Does the customer service team even exist? Impossible to speak to someone
I had an issue where a bike stopped working in a no park zone. I tried to call Forest but was repeatedly cut off. I tried Live Chat and was cut off. Forest then 'fined' me £21 for having to park the bike in the no park zone. I therefore moved the bike out of the No Park zone, despite the issue with the bike, and followed up with an email to seek a refund of the fine - given the bike wasn't left there (even though I only attempted to do so because the bike was defective).
Forest advise they will respond shortly. I have sent 3 emails, the first was 8 days ago - I have heard absolutely nothing.
The solution - use a Lime bike instead.
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Stuart,
Thanks for taking the time to leave a review.
We're sorry to hear about your experience and that you've been waiting for a reply!
Could you kindly open a live chat between 8am and midnight and ask to speak to an agent? The bot will pass you straight over, and we'll be able to assist you right away.
Best wishes,
Gareth
Forest Team🌳
Technical problems 100% of time. Overcharged 90% of time.
Almost every time o have used a Forest Bike it has gone wrong. Either at the start they sent me a survey to complete after I clicked ‘end ride’ just to keep my clock running or the app crashed and I’ve been overcharged. No customer service response either by email, phone or chat. Always some kind of technical error. STAY AWAY FROM THEM.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Philippa,
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Gareth
Forest Team🌳
Costumer service needs to be improved.
Opened 2x tickets in the last month out of hours and never had a response.
Needs to be improved.
————————————
**updates**
Managed to get through webchat - able to get clarifications on discounts for friend of Forest.
Still think, out of hour costumer service needs a better response time.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Luca,
Thanks for taking the time to leave a review. We're sorry to hear that you've been waiting for a reply!
We've requested your account details so we can look into this as a priority. Once we have them, we'll take a look at the tickets and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
Absolutely awful
Absolutely awful. The app showed the trip started but the bike wasnt working. Bring back Lime Bikes to Richmond!!!
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Dimitry,
We're sorry to hear about this. That certainly isn't the experience we want you to have.
We've requested some additional information. Once we have your account details, we'll be happy to look into this further and will reach back out to you via email.
We appreciate you taking the time to share your experience.
Best wishes,
Miri
Forest Team🌳
Dreadful
Dreadful , use a different service like lime bike
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Lola,
Thank you for your review.
I'm really sorry to hear that you haven't had a good experience with the service. If you would like to provide more detailed feedback or if we can assist you, please kindly open a live chat through the app and ask to speak to an agent. You’ll be passed over to the team straight away.
We're also available via email at cs@humanforest.co.uk.
Best wishes,
Gareth
Forest Team🌳
Unhelpful customer service
Unhelpful customer service. Lots of bugs ending the ride and bikes are frequently in poor condition. Avoid
1. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Matthew,
We're sorry to hear about your experience. This isn't the level of service we aim to provide, and we'd like the opportunity to look into the issues you've raised.
We've requested your account details so we can investigate further. Once we have looked into the issue, we will reach back out to you via email.
Best wishes,
Miri
Forest Team🌳
Unresponsive support & bad app experience.
Their customer service is completely unresponsive. The phone line doesn't work and your emails will never get a response. I was overcharged two separate times - once accidentally activating a bike i wasn't near (and being unable to photograph and cancel it) and another time when lack of connection made me unable to end a ride. Wanted to like them because of the sustainability commitments (probably greenwashing mind you) however I am done with the app.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Victoria,
Thank you for taking the time to share your experience.
I'm really sorry to hear you've had issues ending rides and that you still haven't heard back from us. We're a little behind on response times at the moment, but we're working hard to catch up.
When you get the chance, could you kindly open a live chat through the app and ask to speak to an agent? You’ll be passed over to the team straight away.
We’re available between 8am and midnight, so please feel free to reach out during those hours.
Best wishes,
Gareth
Forest Team🌳
Useless service
Useless service, I am paying almost £40 for never finding a bike near me afterwork, regardless of the day of the week, or if bikes are actually on their "live" map they aren't actually at the location or impossible to rent. I have contacted them two weeks ago about this situation and still expect an answer... go for competition, this is pure theft
30. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello David,
Thank you for taking the time to share your experience.
I’m sorry to hear that you’ve experienced difficulty finding available eBikes in your area. I completely understand how inconvenient this can be, and I appreciate you letting us know.
Our operations team continually monitors and redistributes bikes to ensure as many users as possible can access them, though demand can occasionally outpace availability.
We have requested your information so we can also take a closer look into this.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
We appreciate you bringing this to our attention.
Best wishes,
Gareth
Forest Team🌳
⭐️ Avoid Forest
⭐️ Avoid Forest - Charged for a broken bike, awful support
Headline: Glitchy app, terrible customer support, and wrongful charges!
This was my first time trying to use Forest, and it will absolutely be my last.
I found a bike parked incorrectly and didn't even scan the QR code, but the app somehow glitched and unlocked it anyway. When I touched the bike, the alarm started blaring. Because it was clearly malfunctioning, I left it there and had to hire a completely different bike for my trip.
Despite never actually riding it, Forest charged me for a 5-minute ride and claimed I "submitted an end-of-ride photo"—which is a total lie.
To make matters worse, their customer support took over a week to reply, only to send a completely dismissive, factually incorrect response refusing to acknowledge their system error. If you look at my account, you can clearly see I immediately rented a different bike because the first one didn't work.
They will charge you for their own technical mistakes and then ignore you for a week. Save yourself the headache and use a different bike provider. Highly unprofessional.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Caterina,
Thank you for your review. We're really sorry to hear you didn't have a smooth first ride.
I can confirm that we have contacted you directly regarding this.
Best wishes,
Gareth
Forest Team🌳
I recommend caution if thinking of using Forest...
I would recommend caution if you're thinking of using Forest. I paid for a monthly subscription and in the last few weeks have experienced multiple issues with availability of working bikes nearby, issues with the app that mean rides could not be ended (which means more £££ for Forest) and in one incident, waiting 10 minutes whilst trying to end a ride, raising a support ticket to end the ride so I could get to work only to find that someone had then ridden the bike after me and I had been charged for it.
Agree with other reviewers on the unacceptable support. I logged a support case via their live chat (bot) as the call centre was "closed due to unforeseen issues" and am yet to receive a response a week later despite following up with several emails.
Some very questionable things going on with this so-called 'ethical' B-Corp business and their (lack of) service.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thanks for taking the time to share your experience, and we’re sorry to hear about the issues you’ve described.
We’d like to look into this properly for you. We’ve requested your details so we can locate your account and review what happened.
Once we have your information and have looked into this, we’ll reach back out to you via email with an update.
Best wishes,
Miri
Forest Team🌳
Awful experience
Awful experience. App is glitchy, tried to use an expired card through Apple Pay without telling. Then takes hours to close the ride so you’re stood there like a lemon waiting for the ride to finish - no doubt whilst the clock is still running.
Avoid like the plague. Use Lime. Unless, like me, Forest have somehow persuaded your local authority to ban the competition - the only way they can get customers I’d hazard.
27. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi,
We're sorry to hear about your experience and appreciate you taking the time to share your feedback.
We've requested your details so we can look into what happened with your ride, including checking whether you were overcharged while waiting for it to close.
Once we have your details and have reviewed the ride, we'll follow up via email.
Best wishes,
Miri
Forest Team🌳
*** OUR FEET MATTER ***
*** OUR FEET MATER ***
My account has just been blocked clearly in error!!
WHICH LEAVES ME WONDERING...
What the impact would be if we (i.e. those experiencing poor service) STOPed USING their bikes as a protest?
The e-bikes are convenient, BUT it's incredibly frustrating when they won't start or end (for what should have been a simple journey). Your day is then disrupted speaking with an AI (who then pretends to be a human), or you end up waiting in the long phone cues to discuss mischarged rides or a blocked account.
They know many of us don't have time to waste complaining especially when the phone lines are down or closed and you have to wait days for an email response that fails to address the problem you raised.
SO instead of complaining, why don't we STOP using them for one day... I'm not on social media, if I was I would spread this ASK like wild fire...Hopefully, some other enthusiastic person will take the lead...
26. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there,
We appreciate you taking the time to share your feedback. We recognise how disruptive issues such as ride difficulties, or delays in getting support can be, and we're sorry that your experience with our customer service has left you feeling disappointed.
We'd like the opportunity to investigate what happened with your account, so we have requested your account details. Once we have those, we will look into the issues you've been having for you and reach back out to you via email.
Your feedback is important to us, and we're continually working to improve both our service and the support we provide.
Best wishes,
Miri
Forest Team🌳
I rode a forest bike for the first time…
I rode a forest bike for the first time and I didn’t know that if
You keep riding after pausing it it charges my account. It charged me £27.90
I decided to trust it again today, big mistake,I got off the bike with 33 minutes I thought it was going to charge at least £5.00
They took £31.56 from my account.
I called customer service but was left with an automated response.
I deleted the app and will call again
Forest bike will not see me again.
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Jaida,
Thank you for taking the time to share your experience.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
We appreciate you bringing this to our attention.
Best wishes,
Gareth
Forest Team🌳
After 48h still don't know why I was…
After 48h still don't know why I was charged 27.89 any one knows . Looks like ripoff
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Sebastian,
Thank you for taking the time to share your experience.
I'm sorry to hear you still haven't heard back from us. We're a little behind on response times at the moment, but we're working hard to catch up.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
Best wishes,
Gareth
Forest Team🌳
This dishonest software company steal…
This dishonest software company steal it’s customers money constantly they never respond if you register a card make sure you don’t put more than £10 and one without over draft otherwise they Will rob you in daylight
24. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Mourad,
Thank you for your review.
Could you kindly reach out directly to our support team and we can help you out right away.
From 8am to midnight, we're available via live chat if you are able to reach out and ask to be passed through to an agent.
Best wishes,
Gareth
Forest Team🌳
Not good
Not good. Illegally and inconsiderately parked on pavements obstructing pedestrians.
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thank you for your review.
Thank you for taking the time to leave your review.
I'm really sorry to hear that you've come across cases of bad parking and for the inconvenience caused. Could you kindly reach out to us via email at cs@humanforest.co.uk, letting us know the location, and we can have the bikes relocated as soon as possible, and also take action against the previous users.
I've added a link to an article below on our parking guidelines and further information on how to make reports.
https://help.forest.me/en/articles/119-badly-parked-ebikes
Best wishes,
Gareth
Forest Team🌳
I bought a 35 minute ride which I only…
I bought a 35 minute ride which I only use 16 minutes out of it for £3.99. After some few minutes, you guys tried to remove 20 pounds from my account and it didn’t go through cause there’s no enough money on my account. And then today, as soon as I got some money, you guys removed 20 pounds which is not fair.
Why did you take my money?
I have also sent you a message via email, but you haven’t responded yet.
Please return my money.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thank you for your review.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
Best wishes,
Gareth
Forest Team🌳
Don't believe their lies.
True price : 10£ every 30minutes. Support is terrible.
10. Juni 2026
Bewertung ohne vorherige Einladung
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.