I have been taken 20 pounds to drive the bicycle a mile away from my home in to an area that they don't operate, but I have not been told beforehand or get any kind of alert. There is no way to con... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been charged 6 x £9.99 for one trip. Let alone the multiple £5s and reverse £5s, which at least worked out at no extra. For this one trip, as I tried multiple bikes that would NOT unlock until... Mehr ansehen
Unternehmen hat geantwortet
I purchased a 500-minute bundle on the Forest app. Since then, I've been charged £5 every time I take a bike, on top of my bundle. It's been 3 days and I still haven't been refunded. I've contacted cu... Mehr ansehen
Unternehmen hat geantwortet
Absolutely useless. App doesn’t load, have deleted and tried again. Nothing, just a blank screen trying to load. Why monopolise an entire area with your bikes, then not provide the exact service yo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Kontaktinformationen
London, Vereinigtes Königreich
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Ungenügend
493 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Awful experience as per usual
*** EDIT ***
I increased the star-rating from 1 to 3, as since my review got posted, Forest did offer a refund and acknowledged the issues.
Initial review below:
I had more issues with Forest than pleasant experience however this time I decided I had to voice my concerns. After unlocking my bike, I soon realized the back wheel is badly damaged, and was slightly shaking. I continued cycling in hope of finding another Forest bike, so I can swap them over. Low and behold, there was one a few minutes later, so I quickly ended my ride, and going to unlock the other, only to see it is out of battery. By this point I was already charged £3.64 for 8 minutes. Fine, so I decided to opt-in for the "Day Pass", as it's only a few quid more expensive, but no. Error message. So I had to unlock the same, broken bike once again to continue with my journey. I got charged another £13.54 for this ride, so £18 total with the previous one combined. I messaged Forest costumer service, as I thought this is unacceptable, riding in dangerous conditions, being forced to pay full price, not being able to select the cheaper option as their awful app doesn't work. None of these supposed to be my issue, and should be theirs. A whole month passed since, they completely ignored me, no apology no acknowledgement.
I don't do this often, but honestly, please don't use their service.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Tamas,
Thank you for taking the time to share your experience. We're very sorry to hear about the issues you encountered during your ride and the frustration caused by the condition of the bike, the unavailable replacement bike, and the delay in follow-up to your support request.
That's not the experience we want you to have.
We would like to investigate this matter further, including the charges applied to your account and the support request you submitted. We have requested your information and will look into this. Once we have, we'll reach out to you via email with an update.
Best wishes,
Miri
Forest Team🌳
I’ve contacted Forest because of a…
All solved, all ok. A good company in the end, I guess
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Daniel,
Thank you for your review, and we're sorry to hear about your experience.
We're a bit busier than usual at the moment, and unfortunately it's taking us longer than normal to respond to emails. We understand how frustrating it can be to wait for an update, especially when you're concerned about additional charges.
Thank you for responding to our information request. I can confirm we have responded to your email. Apologies for the delay in getting back to you!
Thank you for your patience!
Best wishes,
Miri
Forest Team🌳
Horrible service I was charged 11£…
Horrible service I was charged 11£ extra and there is no help whatsoever… bike's are turning off from time to time and app won’t let you end ride due to glitches
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Jakub,
We're sorry to hear about your experience!
We've requested your details so that we can investigate this matter further. As soon as we receive your information, we'll look into the additional £11 charge. We have also reported the issues you reported to the relevant teams who will investigate further.
We're a bit busier than usual at the moment, so it's unfortunately taking us longer to respond than we'd like. However, we're working hard to get back to everyone as quickly as possible.
We have requested your account details, once we have these, we'll be happy to look into this for you.
Best wishes,
Miri
Forest Team🌳
Unfortunately LBRUT have replaced Lime…
Unfortunately LBRUT have replaced Lime bikes with Forest. Forest have a worse pricing structure and no group ride. Please introduce group ride.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Timo,
Thanks for your feedback, we appreciate you taking the time to share it.
We'll log your request for group rides as a feature for consideration in future updates.
If you'd like to save money on rides, we'd recommend checking out the minute bundles available in the app. You can find these under Free Minutes → Minute Bundles.
Thanks again for getting in touch and sharing your thoughts! 🙂
Best wishes,
Miri
Forest Team🌳
Extra charge
Charged on top of my ride with 2 x £5 = £10 for card deposit and never refunded despite several tickets opened. I will never use again.
They keep replying the refund takes up to 5 days to arrive but they are already passed.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thank you for replying with the account information we requested.
We've looked into this for you and can confirm that the £5 charges you're seeing are pre-authorisation holds. We can also confirm that these have been released on our end.
While we cancel and release these holds immediately, the time it takes for the funds to become available again depends on your bank's processing times.
Based on our experience, some banks can take longer than others to release pre-authorisation holds, and in some cases this can take up to 7–10 days. If the holds have not yet been released, we recommend contacting your bank directly for an update.
We've also sent you an email containing the System Trace Audit Numbers for the holds, which you can share with your bank to help them locate the transactions.
Best wishes,
Miri
Forest Team 🌳
SCAMMERS
I downloaded app
Unable to unlock ANY bike
You charged me £9.99 for a day pass?
I want my money back.
SCAMMERS
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi John,
Thank you for providing the account information we requested.
We've reviewed your account and were unable to identify any rental attempts after your initial ride on 25/05. We have raised this with our technical team for further investigation and have issued a full refund for your Day Pass.
Please note that refunds can take up to five business days to appear in your account, depending on your bank.
We're sorry for the inconvenience caused. If you'd like to ride with us again and experience any issues, please don't hesitate to get in touch.
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Miri
Forest Team🌳
no existant customer service meaning…
no existant customer service meaning they can just take money out of your account whenever they feel like it, the whole app and system is just outright buggy, bikes always have problems like motor cuts out/ doesnt work, brakes dont work, no battery, deflated tyre and pretty much anything else that can go wrong
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
We’re sorry to hear about your experience. The issues you mentioned are not the standard we aim to provide.
Safety and reliability are very important to us, so feedback about faulty bikes is taken seriously and shared with the relevant teams for investigation and maintenance follow-up.
We have also requested your details so we can look into your experience further. Once we receive the information, our team will review this properly and reach back out to you via email.
Thank you for taking the time to share your feedback.
Best wishes,
Miri
Forest Team🌳
24 On Sunday
24 On Sunday, May 2026, I rented a bike from Victoria Park Hackney, 36 pounds from my account, 26 pounds from my wife's account, 29 pounds from my son's account, 1 hour bike tour cost about 100 pounds A and I can't reach anyone and there is no e-mail answer, there is no customer service, please, but please no one should rent a bike from this company, what does it mean to pay 91 pounds for 1 hour, yaaa, please contact me, I am complaining about this company, Urgently, contact me
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Zafer,
We’re sorry to hear about this!
We have requested your details so we can investigate this further. To help us review everything properly, please submit the details for all three affected accounts, including the email addresses linked to each account.
Once we receive the information, we’ll look into the charges and reach back out to you via email.
Best wishes,
Miri
Forest Team🌳
DO NOT USE
DO NOT USE
Bought their $6.99 subscription. App locked mid-ride after 50m, charged me for 45 minutes, and their support is completely broken.
The app:
- Freezes on infinite loading
- Locks bikes randomly
- Shows "ride finished" popups you can't close
- Charges you for rides you can't complete
The support:
- Chatbot switches to random languages
- Asks you to repeat yourself endlessly
- Human agents ask you to start over
- No actual help, just circles
I had to use Lime instead. Forest is a waste of money and time. Use any competitor.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Alexis,
We’re really sorry to hear about your experience. What you described is not the experience we want anyone to have.
We understand how frustrating it must have been to be stranded mid-ride and then unable to get proper assistance afterward. Your feedback about the app stability issues and support flow has been shared with the relevant teams for review.
We have also requested your details so we can investigate this further and review the ride and charges properly. Once we receive the information, our team will look into what happened and work toward resolving this for you.
Thank you for taking the time to share your experience.
Best wishes,
Miri
Forest Team🌳
Absolute con
Absolute con. Confusing instructions, badly signposted bike drop areas, hidden charges. Will never use again.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there Caroline,
Thanks for reaching out.
We're really sorry to hear that you didn't have a smooth ride.
We've requested information from you so we can take a look at your account as soon as possible.
Best wishes,
Gareth
Forest Team🌳
I have been charged 20 pounds even if i…
I have been charged 20 pounds even if i parked it correctly. What the hell?
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there Rashad,
Thanks for reaching out.
We're really sorry to hear that you had an issue with a charge.
Could you kindly open a live chat in the app when you have the chance and request to be passed to an agent? We're available from 8am to midnight, and we can help you out right away.
Best wishes,
Gareth
Forest Team🌳
Random charges, bugs and lacking support
I've been using Forest for over a year now, but recently have faced problem after problem. Most recent issue was that I ended a ride as usual, and somehow a new ride magically started and went on for 3 hours until ending itself without the bike even moving...All of the minutes pass I'd just purchased got used up and I was charged £46 for the ride I didn't initiate too. I contacted their support team right way, as I needed those minutes to get home, but haven't heard back in 5 days.
Their phone option doesn't work, their live chat is not a live chat, and no one replies to emails.
Other bugs I've faced a lot recently are being unable to end a ride in a parking zone as the GPS is often off. This often results in having to lose minutes until their support team refunds them, so can be a major inconvenience if you're relying on the bikes to get to and from places.
I used to love Forest and have exclusively used them to get around, but now I'd rather use Lime / Santander bikes as they seem to have fewer bugs.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there,
Thanks for reaching out.
We're really sorry to hear that you had issues with the app.
We've requested information from you so we can take a look at your account as soon as possible and get this resolved.
Our phone lines can sometimes be closed due to staffing. Just to let you know, if you open the live chat and ask to be transferred to an agent, it should transfer you right away. We're available from 8am to midnight.
Best wishes,
Gareth
Forest Team🌳
Littering our neighborhood with nowhere…
Littering our neighborhood with nowhere to walk on pavements near the train station let alone the accessibility issues caused for wheelchairs and prams.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Jannat,
Thank you for bringing this to our attention, and we're really sorry for the inconvenience this has caused you and the local community.
We take reports of improperly parked eBikes seriously.
If you're able to, could you please contact us at cs@humanforest.co.uk with the location of the bikes? Once we have this, we'll report the bikes to our Operations team so they can be relocated as quickly as possible and take action with the riders responsible.
Thank you for bringing this to our attention and we're sorry again for any inconvenience caused.
Best wishes,
Miri
Forest Team🌳
I have used Forest over the last couple…
I have used Forest over the last couple of visits to London and although I experienced a couple of issues, it was because I didn't fully understand the terms and conditions for the parking of the bike. I raised the issue with Customer service and I have to say I was extremely impressed with how they responded and resolved my concerns
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there!
Thank you for taking the time to share your experience with us!
We're really pleased to hear that our Customer Service team was able to help clarify things and resolve your concerns, and that you were impressed with the support you received.
We also appreciate you highlighting the learning aspect around our parking terms and conditions, we know it can take a little time to get used to them, especially when visiting!
Thank you again for your feedback and for riding with Forest. We hope you enjoy our service again on your next visit! 😊🚲
Best wishes,
Miri
Forest Team🌳
30 mimutes free ride is a lie
I would like to raise a complaint regarding my ride today.
First, the bicycle clearly displayed “£1 for the first 30 minutes” on the bike itself, and I have photos as evidence. However, this pricing was not applied at all in my final charge. Based on the invoice, it appears that no 30-minute allowance was given, and I was charged a surprisingly high amount (£13.87).
Second, I returned the bike to the exact same location where I picked it up. When I started the ride, the app gave no warning that this was not a valid parking/end location. A fair and transparent system should prevent pickup from invalid locations or clearly warn users before starting that the nearest valid parking zone is elsewhere. Instead, when I tried to end the ride at the same location, the app kept refusing for a long time, causing extra delay and additional charges, which you should be able to verify from your system logs.
This felt misleading and unfair from a customer perspective.
I am requesting a full review and appropriate refund of these charges. If this is not resolved fairly, I will unfortunately have to share this experience publicly on Trustpilot and social media, as I believe other users should be aware.
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Zafer,
We're sorry to hear about your experience and appreciate you taking the time to share this. We'd like to look into this properly and help resolve it for you.
To clarify, the stickers on our bikes state “Up to 30 minutes for £1”, which refers to our dynamic free minutes system. Bikes are allocated between 1–30 free ride minutes depending on how urgently they need moving, based on factors such as location and recent usage. You can see the exact number of free minutes available for each bike in the app before starting your ride. We understand this can be confusing on a first ride, and we'd be happy to review your ride charge with you.
We're also sorry to hear you had difficulty ending your ride at the same location where it began. We understand how frustrating this would have been. If this resulted in any overcharge, we'd be happy to refund it, and we'll also share your feedback with our tech team to explore whether warnings can be introduced in these situations.
If you reach out to us again via email to cs@humanforest.co.uk or live chat with your account details, we'll be happy to look into this for you!
Thank you again for your feedback.
Best wishes,
Miri
Forest Team🌳
Absolutely the worst
Absolutely thr worst, Usually when your bike is in a red zone the bike dosent allow you to park( like how Lime does it) forest allows me to park with no notification and then charges me £20 ! This is absurd. And then their only explanation is that u gotta click on a icon and see if u can park or not, if you camt park after a specific point then why even allow the bike to go after that point( like in lime bikes they stop the electric engine and show up with a red icon on the actual bike and they dont let you park in the red zone as well, but what forest does is more like a scam than anything and the customer service is pointless as they keep repeating the same nonsense.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi,
We're sorry to hear about your experience!
To clarify, no-parking areas are displayed in the app once a rider starts a trip or taps on a bike. The red area outside of our operating zone are always visible on the map, but restricted parking zones within the service area become visible during the ride or by tapping a bike, this is to avoid map cluttering but we do understand this can be confusing, especially if you're new to the service.
We appreciate your feedback regarding clearer notifications. We're continuously reviewing how we communicate parking restrictions to make the experience more intuitive and avoid situations like this in the future.
We're also sorry to hear our support responses didn't meet your expectations and will review this internally.
If you reach out to us again directly via email to cs@humanforest.co.uk or through the live chat with your trip details, we'd be happy to take another look and review the case further.
Thank you for taking the time to leave your feedback.
Best wishes,
Miri
Forest Team🌳
I was a strong proponent of forest…
I was a strong proponent of forest bikes because it was local. However, the customer service is as good as nonexistent. I had two broken bikes and I was never refunded, even though the app said that they would refund me. I had another instance where I locked the bike, but the bike did not get locked, and someone took it for a joyride and exhausted my minutes Forest is yet to respond to me on my formal complaint. I have officially stopped using Forest bikes.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Madhur,
We're really sorry to hear about your experience and understand how frustrating this must have been.
We'd like the opportunity to look into this properly and help resolve the matter for you. Please email us at cs@humanforest.co.uk or reach out via the live chat with the details of your account so our team can investigate further.
Thank you for taking the time to share your feedback.
Best wishes,
Miri
Forest Team🌳
Very bad apps and over charged…
Very bad apps and over charged customers.
Poor communication.
Rubbish service.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there Ahmed,
Thanks for reaching out.
We're really sorry to hear that you had issues with the app.
We've requested information from you so we can take a look at your account. Please kindly respond to this request when you get the chance.
Alternatively could you kindly reach out to our support team and we'd be really happy to help
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Gareth
Forest Team🌳
Did not clearly state i could only pause my ride for 5 minutes
did not explain clearly that I could only pause my ride for 5 minutes therefore resulting in a 2 hour ride. When I tried to finish my ride they wanted £31. I will not be using again and will not be paying that amount of money. update your system 😡
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there, Charlie,
Thanks for reaching out.
I'm really sorry for any confusion caused. You can pause your ride for up to 20 mintues at a time. During this time, you are still charged as usual, as the bike is still being rented. We'd advise using this feature for short stops.
We try to be as transparent as possible with our pricing, and the prices are mentioned in the app before you start your ride.
If you’re a frequent rider or love long rides, we have another money-saving option for you: Minutes Bundles! These pre-paid packages of riding minutes are available directly in the app. They’re a great way to save money if you ride often or need longer durations, you get unlimited free unlocks and no daily service fees when using a bundle!
We also offer a 20% discount on riding minutes to students, NHS staff, pensioners, and Emergency Services.
In our Minute Builder, you can also get extra minutes every day by watching ads, further increasing your savings. 😃
We've also requested information from you so we can take a look at your account. Please kindly respond to this request when you get the chance.
Alternatively, could you kindly reach out to our support team, and we'd be really happy to help
You can reach us via:
Email: cs@humanforest.co.uk
Live Chat: Available from 8am to midnight through the support icon on the app homepage
Phone: 020 8157 7491 (Mon–Fri, 9am–5pm)
Best wishes,
Gareth
Forest Team🌳
Avoid at all costs
First time using and accidently click on 'start a ride'. Couldn't stop it because the bike was parked in a 'bad area' in the first place. The app won't stop the hire because bike is in a bad. Tried the chat function, it generated a ticket, called and they arent taking any calls, so had to email whilst the timer is tick tick ticking up and up. Avoid at all cost. Should have checked out reviews. I thought as I see there bikes everywhere that they were a reputable company. Shame on you Forest bikes. Truely awful
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi there,
Thanks for reaching out.
We're really sorry to hear that you had an issue on your ride.
We've requested information from you so we can take a look at your account as soon as possible and get this resolved.
Best wishes,
Gareth
Forest Team🌳
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