I have been taken 20 pounds to drive the bicycle a mile away from my home in to an area that they don't operate, but I have not been told beforehand or get any kind of alert. There is no way to con... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I've been charged 6 x £9.99 for one trip. Let alone the multiple £5s and reverse £5s, which at least worked out at no extra. For this one trip, as I tried multiple bikes that would NOT unlock until... Mehr ansehen
Unternehmen hat geantwortet
I purchased a 500-minute bundle on the Forest app. Since then, I've been charged £5 every time I take a bike, on top of my bundle. It's been 3 days and I still haven't been refunded. I've contacted cu... Mehr ansehen
Unternehmen hat geantwortet
Absolutely useless. App doesn’t load, have deleted and tried again. Nothing, just a blank screen trying to load. Why monopolise an entire area with your bikes, then not provide the exact service yo... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
We’re Forest. You know, those shared ebikes in London that look like trees. We’re London’s most affordable and most sustainable shared eBike. We give everyone 10 minutes free riding time, every day. It doesn’t stop at 10 minutes though, we offer riders a way to get even more free minutes by watching ads from our conscious-minded partners. We power our operations with 100% renewable energy (which we have done since day 1). We then offset our manufacturing emissions by growing an actual forest, through local and responsible tree planting, in Wales.
Kontaktinformationen
London, Vereinigtes Königreich
- 02081577491
- cs@humanforest.co.uk
- humanforest.co.uk
1,3
Ungenügend
493 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 97 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
terrible app
terrible app. price will be good if the service worked, but it doesn't. no customer service, unable to communicate via any of the offered channels.no phone, no live chat, only email which obviously is not an immediate answer the app shows bike rides that are inexistent and charge for them, I am being charged for a bike right now while I'm not riding. very dissapointing, I hope I can get my money back as I am being unfairly charged .
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Claudia,
Thank you for taking the time to share your experience.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
Just to let you know, you can get immediate help via live chat from 8am to midnight every day, by asking the chatbot to pass you to a person.
We appreciate you bringing this to our attention.
Best wishes,
Gareth
Forest Team🌳
Was once a great option
Was once a great option. Definitely not anymore. Consistently malfunctioning app and TERRIBLE service these days.
20. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi David,
Thank you for your feedback. We're sorry to hear that your experience has fallen short of the standards you previously enjoyed with us.
Your comments have been shared with the relevant teams, as we're continuously working to improve.
If you're willing, we'd appreciate the opportunity to learn more about the issues you've encountered and see if we can help resolve them. Please reach out to us directly with further details so we can investigate.
Best wishes,
Miri
Forest Team🌳
Avoid!
I am disappointed of buying a day pass, unable to find a bike which work, all out of service!
Avoid Avoid!!!!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Babak,
Thank you for taking the time to share your experience.
We would like to investigate this further and have requested your details so that we can look into what happened. Once we've reviewed the issue, we'll follow up with you directly via email.
We appreciate you bringing this to our attention.
Best wishes,
Miri
Forest Team🌳
Complaint about failed Forest bike ride and incorrect charge
I was late getting home to relieve the babysitter, so I decided to download the Forest app and take one of your bikes.
The bike stopped working halfway through the journey. I couldn’t even push it. I messaged the call centre, but they did not resolve anything. I called, but the service was unavailable because of the time. I emailed and only received an automatic reply.
I was unable to end the ride. I couldn’t move the bike. And I was still charged £5 plus £0.60 for a ride that didn’t really happen and only made me even later.
Terrible service. I have deleted the app and I will never use Forest again. And I still don’t even know whether my ride has actually been ended or not.
16. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Marcia,
Thanks for sharing your feedback.
I'm really sorry to hear about your first experience with us.
We have emailed you directly regarding your ride.
Best wishes,
Gareth
Forest Team🌳
Overcharged due to app error
The app quality is extremely poor.
I was having trouble over the past few days ending ride.
I ended a ride by putting in a ticket and then went travelling, when I came back they had used all my subscription minutes and charged me for extra, over £100
It’s been three days with no response and as much as I love using forest bikes, the app has really missed the mark.
I have had to use lime bike multiple times because I cannot use the forest app and now being overcharged charged is highly disappointing.
They really need to do better with their software. I am so disappointed.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Ellen,
Thanks for sharing your experience, we're sorry to hear that you had some trouble ending your ride and for the delay in getting back to you.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
False advertising
It says on their advertising « £1 for 30 mins ». I downloaded the app, found a bike and rode for 25 mins. I was charged over £9. Very misleading advertising and the bike is super heavy and not very practical.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Kirsten,
Thanks for sharing your feedback.
I'm really sorry for the confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 1 to 30. This can be checked in the app before starting each ride.
Just to let you know we also have Minute Bundles, if you are planning on taking longer rides or riding often I would advise checking them out, these are set amounts of minutes you can buy, they can be found on the Menu in the app, there are also no unlocking or service fees when using our Bundles. 😃
We've also requested some additional details from you so that we can take a closer look at your account.
Best wishes,
Gareth
Forest Team🌳
Charged for the 15 mins it took to report parked.
The bike itself worked very well. Unfortunately I struggled to stop the rental, it’s difficult to find a parking zone in the app, then had to take a number of photos to prove parking as the app kept freezing, adding about 15mins of charges. The chat service was useless.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Jean,
Thanks for sharing your experience, we're sorry to hear that you had some trouble ending your ride!
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
very expensive for 5 minutes 4,3£ my…
very expensive for 5 minutes 4,3£ my uber cost me 5£ for this destination
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi,
Thanks for sharing your experience.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
Terrible customer service and minute bundles aren't working
This company has a massive problem with customer service at the moment, and there is a fundamental problem with the app. I've been charged for 2 x 500 minute bundles (when I only wanted one), and now the bundles aren't working. I've submitted multiple tickets to customer service over the past 10 days and not heard anything back. Phone lines don't work either.
13. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi James,
Thank you for taking the time to share your experience. I'm really sorry for the delay in getting back to you, we've been busier than usual lately.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Our phone lines can sometimes be closed due to staffing. Just to let you know, if you open the live chat and ask to be transferred to an agent, it should transfer you right away. We're available from 8am to midnight via the live chat.
Best wishes,
Miri
Forest Team🌳
I was charged a £20 penalty for a ride…
I was charged a £20 penalty for a ride that I do not recognise. I requested ride details and GPS records but have received no response from customer support.
5. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Amy,
Thank you for taking the time to share your experience. I'm really sorry for the delay in getting back to you.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
Absolute scam
The bikes literally say £1 for 30 mins - I missed my bus and needed to make the train so I rented the bike for 21 minutes and it cost me £7.60! Ontop of that the brakes screamed if I even mildly tapped them and didn’t work very well. Never again.
11. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Natalie,
Thanks for taking the time to share your experience!
We're sorry for any confusion caused. Each bike offers up to 30 minutes, but the number of minutes each bike offers varies from 1 to 30. The available minutes for each bike can be checked in the app before starting a ride.
We're also sorry to hear about the issues you experienced with the bike's brakes, and we appreciate you taking the time to report this.
Keeping our fleet safe and in good condition is a top priority, and reports like yours help us do that.
We've requested some more details from you so that we can take a closer look at both your ride and the bike as a priority. Once we've done this, we will get back to you via email as soon as possible.
Best wishes,
Miri
Forest Team🌳
False advertisement, Overcharged, No Response
False advertising and terrible customer service.
I used a promo code that the app accepted, Instead, I was charged over 10 times that amount for a ride lasting roughly 20 minutes.
I raised multiple support tickets, called, emailed several times, and even left an App Store review. Every response was either automated or a generic request to email them again. Despite repeated attempts, no one has addressed the issue or provided a meaningful response.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Darius,
Thank you for taking the time to share your experience. I'm really sorry for the delay in getting back to you.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
Buggy application!
In one day, a journey was stopped while I was riding the bike (mind you I had only started riding for a mile) and then right as I was crossing a street the bike alarm started to ring and stopped in the middle of traffic and I couldn’t pedal anymore. Then I took another bike, and when I finished the journey it actually didn’t. So I paid extra for a parked bike.
Their bikes are in great condition but their application is so buggy! It put me in a dangerous situation. Account deleted.
9. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi RJ,
Thank you for taking the time to share your experience. I'm really sorry to hear about your experience.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
That’s it I’m done
That’s it I’m done. The app is worse than terrible, the amount of double charging they get up to and quality of many of the bikes is too much. Deleted the app and moved to lime. far better reviews and feedback from pals. byeee Forest!
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Daniel,
Thank you for taking the time to share your experience. I'm really sorry to hear you've had issues with the app and the bikes.
We've requested some additional details from you so that we can take a closer look at your account. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Best wishes,
Gareth
Forest Team🌳
Why so negative?!
Not sure why there are so many negative reviews on here. I’ve had a great experience with Forest bikes every day for the past week and will keep using them. I’ve had one or two bikes that had technical difficulties when I went to use them but there were others nearby that worked fine. They also have plenty of bundles to choose from which work out cheaper than other companies.
Only reason that it’s not 5 stars is because the 10/30 minute free ride bikes don’t apply when you already have a paid for bundle of minutes on your account which makes no sense. Shouldn’t lose out because you have committed to using the company’s bikes
7. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Andy,
Thank you for taking the time to share your experience and for your positive feedback. We're so happy to hear that you've been enjoying using our bikes and bundles!
We're sorry to hear that you came across some bikes with technical issue. While we work hard to keep every bike in great condition, we're glad you were able to find others nearby without any issues.
Thank you also for sharing your thoughts about the dynamic free minutes not applying when you have an active bundle. We'll make sure this is shared with the relevant team for consideration.
We really appreciate your support, and thank you again for taking the time to leave a review!
Best wishes,
Miri
Forest Team🌳
Never use their bike.For the first time…
Never use their bike.For the first time I used their bike for 50 minutes and that time I didn’t find any nearest parking place to park the bike . For that reason , they charged me £15 pound. Horrible experience. I just wanted to enjoy but I can’t.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
Thank you for taking the time to share your feedback. We're sorry to hear that your first experience did not meet your expectations.
We would like the opportunity to look into this further and better understand what happened. We have requested your details so that our team can review the journey and investigate the charge applied to your account.
Once we have received your details and reviewed the trip, we will reach out to you via email.
Best wishes,
Miri
Forest Team🌳
Do not use this terrible company for…
Do not use this terrible company for anything, I was in a bike zone where they had other forest bikes and they still tried to charge me 20 parking charge. Con artists company and still have no responded to my ticket in over a day, do not use them just use lime bike.
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Chris,
We're sorry to hear about your experience.
We've been busier than usual recently, which has unfortunately led to longer response times than normal. We apologise for the delay!
We've requested some additional details from you so that we can investigate the parking charge you've mentioned. Once you've provided them, we'll look into this as a priority and get back to you via email as soon as possible.
Thank you for your patience, and we hope to resolve this for you shortly.
Best wishes,
Miri
Forest Team🌳
Absolutely disgraceful customer service…
Absolutely disgraceful customer service - I signed up to a membership by mistake due to struggling with unlocking bikes as the app was not allowing them to unlock and before I knew it I had been charged £18 for a membership I did not want that I wanted to cancel as I won't be using it.
Have been trying to contact them for days via chat, no replies to my queries. Nobody gets back to you, nobody answers the phone lines. They have just stolen my money and are not even replying to queries. Will never use them again.
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hi Emma,
Thanks for your feedback, and sorry to hear about the frustration you've experienced.
We also apologise that we haven't been able to get back to you as quickly as we'd like. We’ve been busier than usual recently, which has affected our response times.
From what you've described, we want to clarify that we don't offer an £18 membership. Based on the amount, this may relate to a purchase of our 250-minute bundle, which is a one-off purchase made through the app and does not auto-renew.
We've requested your details and will contact you via email as soon as we've reviewed your account and investigated what's happened.
Our phone lines have also been temporarily closed recently due to staffing, and we're very sorry for any inconvenience this has caused.
We appreciate your patience and will get this resolved for you as quickly as possible.
Best wishes,
Miri
Forest Team🌳
This company is a scam
This company is a scam, after I asked few times to stop sending me marketing materials and said not interested they send even more.
I already had trouble with them refunding money from an unwanted purchase.
Avoid and look for a different company!!!!!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello,
We're sorry to hear about your experience!
We've requested your details so that we can investigate this matter further. As soon as we receive your information, we'll look into this for you.
Best wishes,
Gareth
Forest Team🌳
Really bad service
I downloaded the app few days ago and and used a bike for 5/6 minutes. I have been charged twice, different amount. I then sent multiple emails to ask for clarification but no reply at all. Terrible service, looking like a scam
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Forest
Hello Paco,
We're sorry to hear about your experience!
We're a bit busier than usual at the moment, so it's unfortunately taking us longer to respond than we'd like. However, we're working hard to get back to everyone as quickly as possible.
Could you kindly open a live chat in the app when you get the chance and ask to speak to an agent? You should be transferred to someone really quickly, and we can provide you with immediate support.
Best wishes,
Gareth
Forest Team🌳
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