Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company aga... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Purchase just a year ago the blood pressure machine BP 5S failed to connect to the phone. Apparently out of warranty. I expect better. This is a worthless product never purchased from this company aga... Mehr ansehen
Unternehmen hat geantwortet
I use the blood pressure monitor and it is the most accurate of the many that I have tried. Their software, data presentation and customer service are truly great. Thank you iHealth , I look forward... Mehr ansehen
Unternehmen hat geantwortet
Jade was able to receive the info and receipt for our purchase, confirming the Covid tests were expired and stated iHealth would stand behind the product and send new kits. Thank you.
Unternehmen hat geantwortet
They were able to get my problem with one of their devices fixed, Great follow-up. They didn't stop interacting with me until the problem was resolved.
Unternehmen hat geantwortet
iHealth is dedicated to empowering healthier lives. As a pioneer of digital health from Silicon Valley, iHealth was founded in 2010 and launched the world's first Bluetooth-connected blood pressure monitor that worked with iOS devices. Through more than a decade of development, by integrating its FDA-approved, award-winning consumer medical devices and remote patient monitoring platform, iHealth has established a digital health ecosystem, the Unified Care model, for healthcare providers to manage chronic diseases remotely. To date, iHealth is one of the top brands in digital health & wellness and has expanded its Unified Care model to 13 states with significant clinical outcomes in hypertension and diabetes management. During the first year of COVID-19 pandemic, iHealth was actively supporting the fight against COVID-19 by being one of the leading manufacturers of thermometers, shipping millions of them to its customers. On November 5th, 2021, the U.S. Food and Drug Administration (FDA) issued an Emergency Use Authorization (EUA) for over the counter (OTC) sale of iHealth's COVID-19 Antigen Rapid Test. iHealth has since been a major supplier of at-home tests to the federal government, state governments, nonprofit organizations, and individuals.
880 W Maude Ave, 94085, Sunnyvale, Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
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Hat 100 % seiner negativen Bewertungen beantwortet
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iHealth labs replaced my Covid test kit which was missing a component. Very pleased with the prompt response to my emails and quick replacement. Customer service was excellent.

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So grateful for the prompt support I received.

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Ihealth replaced my faulty BP monitor with no hassle or fuss. I'm happy with product and their professionalism.

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Love the product I purchased. It did run into an issue, but they quickly replaced it. The warranty is just as important as the product for me, so wanted to say they honored the warranty without any hassles.

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Customer service was prompt in responding and replacing my defective unit. Within a week, I had a new one.

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The customer service team was able to answer/fix my issue within 24 hours!! I was missing a week of blood pressure readings.

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I had purchased some iHealth Covid tests via Groupon. After finding out that these kits were potentially not authentic, I contacted iHealth Customer Service. They followed up with their Quality Assurance Team. I emailed pictures of the box as well as a pried open test card. The QA team did indeed determine they were not authentic. I was able to get reimbursed from Groupon for my purchase. The iHealth team was prompt to reply and explained the process well.

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Had an error message with my 3 month old blood pressure machine. A tech walked me through a reset and all good.

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Had one it broke way to soon , but the people at iHealth took care of me real quick. I text them to say mine broke and I sent them a video they sent me another one within 7 day great customer service !

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The iHealth Team Response Time was immediate.
The IT Team is tasked with "fixing the flaw,"
OR ELSE, right?
What separates iHealth from others, though, is "HOW" they treat the customer...Into, Through, and Beyond The Customer's Dark Journey of Uncertainty.
The WHAT (FIXIT) is their Meal Ticket.
Their AFFABILITY and SYNERGY
BUILDS COMMUNITY AND CONFIDENCE.
It's a WIN-WIN and I will be returning to iHealth, as I pay "close attention" to My aging process!!

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Real responsive time with my daily log history issue. Great job customer service. So far, no issues with my blood pressure machine and my doctor was pleased with my report.

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This is actually my second time contacting IHeath Labs and both times I got immediate responses with instructions on what I needed to do. Both times I had easy instructions and both times it was resolved. Jade replied back to me when I asked her questions and responded back to me quickly after I let them know it was resolved. Thanks Jade G.

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KeiWanda, is what made my experience a easy hassle free experience, for me she's an asset to the company very nice personality she answered my questions with no problem at all she didn't seem confused about her answers it was just all around good experience and it didn't last long but she was effective and efficient in a short amount of time and in the days world that's all that matters

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The tech was very patient and helpful. I am appreciative that she took the effort and time to help.

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The technician that assisted me was very pleasantly helpful and professional. She took her time and the follow up was timely when I let her know the fix she gave me worked. Thank you Keiwanda.

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This company and its support staff are a wonderful team. They went above and beyond to help me get my issue resolved with one of my devices. Dave and Jada were such a blessing in getting me the best possible resolution for my issue. The support from this company has made me a life long customer and I will never buy from another company if the product is available through iHealth. The professionalism and the friendliness made me feel that they where on my side and would not rest till the issue I was having was resolved and that I was able to get the best possible health data to my drs. I am a myasthenia Gravis patient who is sennonegative and getting my drs my vitals daily is extremely important. Dave and Jada wasted no time in finding a solution and applying it immediately so that I only lost 1 day of data. These 2 people are without a doubt truly the best at their jobs. Because of their diligence and dedication they are the reason I am now a life long customer. God bless them and I would highly recommend that everyone who is looking for medical devices should buy iHealth products for their quality and for the great after the sale support staff.
Thank you Jada and Dave. You are truly amazing.

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Extremely helpful and patient customer service from Keiwanda. She researched my issue and sent me useful advice. A good ambassador for the brand

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I have had iHealth products for some time now. I have Their PB cuff and pulse ox meter work great. So I recently added the iHealth Nexus Pro scale. Well upon arrival I could not get it to work so off to the phone I went. Where I met my new friend Kiwanda a very nice a helpful person, however we were not able to fix my problem and we determined the scale may have a problem so a return was in order. Long story in between with UPS but, I got the new scale today, but I needed to call iHealth again as I was having trouble so with Kiwanda and some backup help from Dave we got it figured out lol operator error on my end I was picking the wrong scale in the app my bad. But throughout all of this the reps at iHealth were very nice and Pleasant any very patient with with me. Thank you ihealth Kiwanda and Dave

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I was having trouble connecting to Bluetooth on my BP monitor. Keiwanda was very responsive and helpful. I deleted the app and reinstalled it. The photo of my monitor appeared. It was easy going after that.
Thank you, Keiwanda

Antwort von iHealth Labs
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