Indra Renewable Technologies  Bewertungen 

Really poor service - the techs did not have my full address (only postcode) and then did not have any information or the right parts which should have been established from the advance survey.

In completion of the job damage was found to the electric meter box exposed screw points (risk of injury) and also trying to take away customer properly - very poor service by sub ccontractor

After an issue with my charger not working, I reached out to Indra for support. Approx 5 weeks later I got a reply - This is totally unacceptable and something customers should not have to experience. The charger is extremely temperamental and it is currently not connected to my internet for god knows what reason. This is also my second unit as the first one didn’t work. I have lost complete faith in this company and I strongly advise people who are considering an Indra charger to ‘dodge the bullet’ and pay a little more for something reliable and with better support.

My Indra charger packed up after 14 months. It took 2 weeks for Indra customer support to respond, another weeks to replace it. The replacement charger packed up again. I have been trying to get in touch with them through phone and email for over a week now. Still no joy as no one responds. When I ring, even at 8.30 I am always 20 or more in the queue and never get a call back. Forced to charge my car at public chargers. Absolutely appalling customer service

I have had one of those chargers for over 2 years.
18 months of this time it hasn’t worked.
After the second subcontractor and 18 months I finally got it working. I would avoid.

Had Indra lux installed in Sept 2024 and have still not got a 100% reliable system. Indra team try hard but are partially hampered by installation being carried out by ‘We power your car’ who are completely useless with no after sales support at all. Also ongoing changes in Indra and OVO software have been a continual problem.

It’s hard to put into words how poor this company is. Their customer care is largely non‑existent, and the helpline simply isn’t answered. In terms of customer service, I’ve never encountered worse.

We had an Indra EV charger installed in our new‑build home. The lights came on and everything looked fine, except it didn’t actually charge our car.

Normally this is the sort of issue resolved with a quick call to customer services. With Indra that’s impossible. My first call placed me at position 23 in the queue, so I opted for their callback service. No one called. I tried again, and again — nothing. I then waited on hold, where I remained for exactly two hours before the call was automatically cut off. That’s a record for me, and something I thought disappeared a decade ago. But with Indra insane hold times are part of the experience.

Their callback system doesn’t work. I’ve tried it several times over many days and never received a single call back. Ringing appears to be the only way to contact them, except they never answer. I’ve now called around 20 times and not once spoken to a human being. My queue position is always well over 20, which means a wait of more than two hours — and no one ever picks up. Actually speaking to someone is apparently not possible.

Although I did receive two email replies they were slow, generic, and didn’t address the actual fault. My request for a phone call went unanswered for four days, and even then the emailed response simply stated that the charger was “online” — despite me repeatedly explaining that I couldn’t charge my car. I still haven’t been able to speak to a human being at Indra.

I emailed them to complain about the lack of support and received a reply that genuinely stunned me. It said, and I quote: “there is no documented formal complaints procedure specifically for poor support.” In other words, they openly acknowledge they have no customer service at all.

Our Indra EV charger is sporadic and unreliable, and we are unable to do anything about it because Indra are a company that seems genuinely uncontactable. If your charger works, you’re one of the lucky ones. If it doesn’t, there is little to no interest in assisting you. A company to avoid at all costs.

I've had a charger for just over 2 years which has just stopped working. I have tried 2 days running to get hold of them and can't get through. I was 18th in the queue last Friday at 9:45am and took the option of a call back when an agent became available - never received a call.
Tried again today and again took the option of a call back at 10am when I was 8th in the queue, again, no call back over 3 hours later.
In the end, I sat on hold for 2+ hours, and got cut off 50 minutes before their call centre was due to close.
How you're supposed to get an issue fixed with them is a mystery

I am very disappointed with the customer service provided by Indra. I have been trying to call your support line, but there has been no answer, and I am only being directed to leave a message. According to the information on your website, your customer service hours are Monday to Friday, 8:00 AM to 4:00 PM. During these hours, customers should be able to speak with a representative rather than having to rely solely on voicemail or email.

It is also unclear how quickly customer emails are responded to. When customers have urgent concerns, timely communication is essential. Relying on unanswered calls and delayed email responses is not good practice and creates frustration for customers who need support.

I would appreciate improvements to your customer service availability and communication processes so that customers can receive the assistance they need in a reasonable timeframe.

A bit difficult to get through to customer service. I have a problem that I don’t consider urgent - the app is not calculating charge cost despite having tarrif details correctly set up. The first time I tried I requested a callback, which didn’t happen. This time MITCH called back and was very helpful. This would be 5 stars if it wasn’t hard work getting a response.

It's 3 stars due excessively long wait. It is 5 STARS FOR MITCH who was unbelievable having to run the help desk ON HIS OWN! Amazingly calm, professional and solved the issue given he would have been on the phone none stop and would have continued to be so for the rest of the day. I think it's incumbent on Indra to recognise what a truly outstanding employee Mitch is. The wait times are in no way his fault at all and it's a testament to his extraordinary patience and skill he was able to run a help desk of company of this number of customers on his own.

I've had a broken charger for over a month. After finally getting to speak to their customer support team (many hours in queue), they organised for a replacement to be sent. However, despite several emails to the same agent who organised the new charger, I can't get hold of them to organise an electrician to fit it. They seem to be very short staffed in their customer service, which is a shame.

Quick service to get a replacement, delivery and install.....trying to get through to Indra a nightmare, had to wait 2.5hrs, the installer had to wait around 1hr to get the charger commissioned.

Have had no issues until very recently, my car came back from repairs and for some reason couldnt connect to my Internet/app, tried everything online support suggested and email support also but and nothing, so called for human help!, first day i was in queue position 14! So saved queue position at automated voice told me and id get a call back, well I didnt so called again, but again queue position 13 , this time,I stayed waiting, and then got cut off after an hour and half as closed!!!.
Tried next morning dead on 08:30! When opened, queue position 6! So waited, got to position 5 after an hour, then it jumped to 6 again?? .......still waiting so I guess ill update if I ever get through to someone!... indra! Must try harder! Customer service absolutely sucks!

Absolute rubbish to speak to anyone when you have a problem. Always between 10 and 20 in the queue no matter what time you call. The email's revert you to self diagnosing after this fails you have to be assertive to get any action taken. The issues couldn’t have happened at a worse time for me as i needed the car to travel to hospital every day for cancer treatment.

We moved home and did not have an EV car but the house had a charger. After a year we bought an electric vehicle but the charger was still registered with the previous owner. Mitch helped sort this out and we are now set up ready to receive our car in two weeks.

The engineer was super quick and knowledgeable

Joe communicated his arrival time very clearly & arrived exactly when he said he would.

There were problems with our WiFi at our property to connect to the EV, but Joe stayed behind much later than expected in order to sort the issue.

The charger was installed professionally and exactly as we asked. Thoroughly deserved 5 star!

Two months since ordering we are waiting for our third charger to be installed. Waiting times to make contact are slow and turnout times for engineers to attend are dire. Nobody at Indra has any urgency about any task. They are very polite but overall the service is awful.

Not a great start. We've not been using the unit but have been thinking about buying an EV so downloaded the app. The unit was 'not connected' to the internet. I called customer services and requested a call back but got no call all day. Turns out the unit was faulty and had to be replaced by the property developer. Hope the unit and Indra prove more reliable if we actually by an EV!

Mitch resolved the problem very efficiently