Indra Renewable Technologies  Bewertungen 

Unparrelleled terrible customer service.

I have a charger fitted that has failed within warranty period. I have called out an EV charger installer electrician to test the install (fuses, RCD etc) at their request, BUT MY EXPENSE. This is because they do not give warranty on the install. Only the box screwed to the wall.

Electrician report determined no fault with the install, and that it must be with the charger unit itself.

At Indras request I sent them this report, that I paid for myself. It has been TWO WEEKS without even an acknowledgement of the report.

Absolutely terrible customer service. Avoid at every cost.

Previously had to use THEIR OWN TECHNICIANS APP AND LOGIN information to diagnose a 4g connectivity issue myself after the unit refused to connect to the internet .

Thinking of an EV charger? Just go elsewhere. Really.

I had a problem with my EV not being charged by the morning. After a recommendation by Andy I linked my EV to the Octopus account rather than the charger and everything has worked perfectly ever since.

I had an issue regarding using my Indra charger and Danielle gave me some advice which means that I can now use my Boost Charge successfully

Exceptionally professional installation and installer was also exceptionally professional. A very neat & tidy installation. Installer was very polite and professional.

Poor customer service - can’t get through on phone and despite selecting a call back, they don’t (even after several hours)

I've been a customer for around 4 years, and I have to say they are friendly and helpful when you need to call them - although it can take up to an hour of waiting on hold (I advise always using callback to avoid this). We have had a few technical problems over the 4 years and it took longer than we'd like to get these resolved - sometimes 2 or 3 weeks. This has meant having to use our back up 'trickle charge' 3 pin plug charger which is expensive and VERY slow. Not good if you have multiple days in a row where a lot of driving is needed for work! The 4 stars are for the length of time it takes to get anything done. I have had some very helpful emails and advice over the years but the delays have lead to a lot of expense and anxiety. We recently had out charger swapped out for a new one from Indra under warranty - the engineer did an excellent job.

New charger installed after issues with previous charger..Does not even charge. And Indra not botherjng to reply to emails. Getting through on phone..forget it.My advice..go elswhere

Hi, I have been waiting for a call back from this company since 8-30 this morning the 31st July 2026. I have a fault on my charger unit which was reported on the 25th July. I emailed them on this date and they promised to reply to me by phone within 48 hours. This never happened. I eventually got through to someone yesterday only to be told that my phone was breaking up and the lady couldn’t hear me. This is not the first time this has happened! She rang back and told me the same thing again.She then sent me an email telling me what to do. This did not work! I have in the past week sent 15 emails and most have been ignored. A terrible state of affairs for a company to allow to happen.
Peter Johnston.

Customer service is the worst. I phoned at 8.29 this morning, 6th in the queue, it is now 10.16a.m. and I'm now 5th. When you get through customer service is good but getting through is a nightmare. Emailing is not much better. I was told they only have a small team which I now assume is one person in a cupboard somewhere. Every time I have phoned it has been the same. The other day I asked for a call back and never received one. I have even tried writing to the C.E.O. still waiting for a reply!
Update - waited 3hours and then got cut off!!!
Decided to try for a call back at 11.30. It is now 4.35 and no call back and they are now closed for the weekend.

Would highly suggesting avoiding this company. Had a charger thats now 13months old and it just stopped working. No lights no power. RCD is supplying power so is an Indra issue. Trying to contact customer service? Day 1 waited 57minutes and 57seconds before being cut off at 1610 because they close their support at 1630. Day 2, 1hr into the call and still on hold position 9 after starting position 14. Worse customer service support line i have ever waited for.

Fair play to Indra and one of their technical team - Andy. Emailed with the complaint that machine had lost contact with my Wi-Fi and refused to recognise it. Within a reasonable time frame, he had sent details of how I could log in, access, re-connect and got it back working again. Done exactly as I requested.

Indra, what an absolute waste of time and energy. Customer service is good if you are lucky enough to win the lottery of getting hold of someone.
We purchased an Indra smart charger for our EV. All worked reasonably well for about 9 months, then it started to constantly lose connection with our wifi. I tried contacting Indra by phone on three occasions. First attempt I was number 20-odd in the queue, so opted for a call back. They did call me back, about 4 hours later when I was at work, so I missed the call.
Second attempt, number 30-odd, they called me back about 5 hours later, again at work and missed the call. Third attempt, number 80-odd, no call back.
Fourth attempt, number 80, so tried call back, but also emailed their support and tried contacting them through their chatbot on the website..... finally got a call back. The very helpful person went through loads of diagnostics and eventually said they would send me a replacement unit. However, as mine has been discontinued, I could either have the standard unteathered unit for free, or pay £50 for a tethered unit (as it is an upgrade). My current unit is tethered, so I do not see why I have to pay for a replacement tethered unit. Anyhow, they sent me an invoice for £50, so I then responded asking why I should pay for the replacement; no answer. Five emails to Indra customer service, and still no response to my query after two weeks.
Today I sat on the phone for 35 minutes: first at position No.3, then No.2, then back to No.3, then No.2, then back to No.3, then 1 and finally someone answered.
After trying not to vent my frustration at the very helpful lady, they have finally agreed to send me the tethered charger at no cost. Once it arrives, I need to contact them to arrange an installer to attend. I suspect this hasn't ended yet...

Awful experience.
Have ongoing issues with my EV charger freezing 15 minutes into charging. Have raised issue several times and to date still not had human contact with anyone despite several promises.

Dreadful. Came installed on a new build property. Followed instructions on the charger and set up the app. From that point onward it simply would not charge the car. It says that pressing the boost button will charge the car but nothing happens. Had a simple, modified outdoor plug on previous home, why Persimmon didn't do this is beyond me. Instead we have a third party company who's charger doesn't work.

And now, despite calling customer services the moment they opened, I have been on hold over 30 minutes. Says it all really, the number of people trying to get through that are having issues with this company.

I’ve been having issues with the installation and trying to get through to Indra and its an impossible task! Never get any responses from Indra and when you eventually get through they keep logging my query as brand new! Avoid

Contact and diagnostic when my charger first developed a fault was really good, unfortunately the service from then on was terrible, waited 4 - 1/2 weeks to resolve the issue. During this time my emails were ignored, when I was placed in an automated call back system no one called back, was given all types of excuses as to why their service partners were not responding. Shame because I have been an Indra customer since 2019 and the service is not the same anymore.

My charger was changed under warranty.
They help me diagnose the initial fault, replaced the unit under warranty, and then arranged the installation
All good

Arranged the installation of an Indra Smart Lux charger via Scottish power on the Isle of Skye - installation completed but sadly the British built Indra unit was faulty and so now have to wait until an engineer can visit the island later in the year. I was expecting that the Indra unit would have been factory tested before sending out. A plus point was that Indra’s customer service did try to resolve and were very helpful but alas the unit was defunct.

I had a problem with my smart pro charger which I reported to Indra,this was dealt with promptly and to my complete satisfaction.Thank you.