I’ve been waiting for a response from support for almost three weeks now. I’m trying to update DNS settings and transfer domains, but I’m getting no response at all. I’ve sent emails to all five... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Fast support, they helped us find where an 7 years old domain was first registered, kudos Volodymyr
5 days later. Nothing solved. Direct contact to Denic. All details correct of ets-audio.de, according Denic in 15 minutes after Instra doing her job all will be solved, but Instra still not verified... Mehr ansehen
Unternehmen hat geantwortet
Great support and excellent service. I can't rate these guys highly enough for the care and effort they took to resolve a serious domain name issue caused by Google admin. This was a Google error w... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Instra Corporation provides world leading registration services of domain names and convergence technologies.
Kontaktinformationen
GPO BOX 988, 3001, Melbourne, Australien
- +61397831800
- support@instra.com
- instra.com
2,7
Mangelhaft
152 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Very professional support!
2. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hello Horia,
Thank you for letting us know our support team provided a very professional service in resolving your query.
We appreciate your kind comments and will be here for you, should you require any further assistance.
All the best,
The team @ Instra :)
Happy customer for 15 years
Happy customer for 15 years, what more could you want.
Greetings from Austria / Europe
31. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Roman,
Thank you so much for the feedback and review. We look forward to many more years ahead, working together with you.
Sending greetings your way from all the team @ Instra
Good service.
Great support and able to resolve the issue quick. Thank you.
26. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Thanks for your review, Edwin!
I'll pass on your note to the team - we're always happy to help.
Do let us know if we can be of further help.
All the best,
Matt
Able to define my issues very quickly
Able to define my issues very quickly, and answers all my questions so politely and patiently.
15. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Chang Hui Yee,
We are so happy to receive your kind feedback. Thank you very much for taking the time to let us know you enjoyed our service.
We look forward to hearing from you again soon.
All the best,
The team @ Instra
Domain Registration
12~24 hour processing time in this current century for domain registration, this is simply unacceptable.
28. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Domain Admin,
Thank you for leaving us your feedback and I am very sorry to hear about the delay you have experienced.
The majority of our domains are fully automated, but if the registration requires a manual step it can take time for our team to complete the process. There can also be a delay if the order is flagged by our fraud validation process. Please feel free to reach out to us via chat or you can email me to feedback@instra.com with the domain name so I can take a close look at the reason for the delay.
Thank you again and all the best,
Louise @ Instra.com
Excellent support and Very fast response
Excellent support. Very fast response via Chat and Mail. Our request/question was fulfilled within 4 min.
21. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Tony,
Thank you very much for taking the time to leave us your kind feedback. We really appreciate it!
Its great to hear about the quick turn abound time to get your request completed. :)
All the best,
The team @ Instra.com
Antwort von Instra
Hi Mahir Tajwar Rahman
We are super pleased to hear you enjoyed our chat service, thanks for letting us know. :) :) :)
All the best,
Louise and the team @ Instra
Excellent and fast support
Excellent and fast support. Thank you Rogine and Carmelita for instantly responding to and resolving my issue and queries over online chat. I have been reviewing a lot about the issues posted against OnlyDomains and from what I have seen, including my personal experience dealing with this company, I feel the most important aspect is how you deal with issues that show your true colors. It appears to me that this company, more often than not, own up to their problems and handle them with utmost professionalism and care particularly when under very unfriendly fire. Keep up the good work and thanks again. - Mike.
15. Dezember 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Mike,
Thank you very much for taking the time to leave us your detailed feedback.
We are always working hard to improve our products and services and we appreciate your kind comments very much.
Anytime you need us we look forward to hearing from you again.
All the best,
Louise and the team @ Instra
Awesome support
Thanks so much for the quick and friendly help
11. November 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Lucy,
Thank you very much for leaving us this very kind feedback.
We are very happy to hear that you enjoyed our help.
All the best,
The team @ Instra
Online support was great!
Online support was great, they helped my question efficiently and fast.
2. November 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Mahir,
We are so pleased to hear that you enjoyed our online help today, and really appreciate you taking the time to let us know.
Thank you and all the best,
The team @ Instra
Friendly, helpful & professional
Jake was very friendly, helpful & professional, and resolved out issues quickly and efficiently.
30. August 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Marketing Department,
Thank you very much for letting us know that you enjoyed the fast help from Jake, and we are super pleased to hear your issues have been sorted.
We look forward to helping again when you need us next.
All the best,
Lou and the team @ Instra :)
Their support doing good job
Their support doing good job, Thanks!
16. August 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Don TradeCorp,
Thank you very much for sending through your kind comments about our support team. We really enjoyed receiving your feedback and we look forward to hearing from you again soon.
All the best,
The team @ Instra
the team was helpful specially…
the team was helpful specially camiliata resolved my issue.
11. August 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Abdul,
Thank you very much for leaving us your kind feedback. We are very happy to hear that Camiliata was able to help resolve your issue, and we will pass on this feedback to her.
Thanks again and all the best,
The team @ Instra
quick response
4. April 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Ryan,
Thank you very much for taking the time to leave us a review.
We really appreciate it.
All the best,
Louise and the team @ Instra
Amazing service from live chat
26. Jänner 2022
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Green Earth Lighting Australia,
We are really pleased to receive your feedback that you enjoyed our live chat service. :)
Thank you for passing through your kind comments, and we look forward to chatting again when you need us next.
All the best,
Louise and the team @ Instra
Excellent support
Excellent support! unmatched!! Thank you!
28. Oktober 2021
Bewertung ohne vorherige Einladung
Antwort von Instra
Dear Gayatri,
Thank you very much for the fantastic feedback and we're really pleased to hear you're loving the support @ Instra :)
Our team enjoyed reading your comments and we look forward to hearing from you again soon.
All the best,
The team @ Instra :)
I had a problem with my SSL certificate…
I had a problem with my SSL certificate validation. Rob from instra support helped me and resolved the issue within 15 mins. Thanks a lot.
1. September 2021
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Abhimanyu,
Thank you very much for taking the time to leave us your kind feedback!
Its great to hear that Rob was able to help with your SSL validation.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
I had the best experience today with…
I had the best experience today with transferring my Domain Name.
My assistant was so patient and helpful I am so grateful.
Thank you so very much.
20. August 2021
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Jules,
Thank you very much for taking the time to leave us your kind feedback!
We are very happy to hear that the support assistant was helpful with your request and we really appreciate you letting us know.
We look forward to helping again when you need us next.
All the best,
Louise and the team @ Instra :)
Fantastic friendly effective and quick…
Fantastic friendly effective and quick service via chat.
I’m so thankful for the quick support and help by solving an issue.
Just perfect.
Thanks again.
16. August 2021
Bewertung ohne vorherige Einladung
Antwort von Instra
Dear Susanne,
Thank you very much for letting us know you were provided with a fast and friendly resolution via our live chat service :)
Our team loved reading your comments and we're really pleased to hear you received a perfect service.
We look forward to chatting with you again soon.
All the best,
The team @ Instra :)
Excellent assisted
10. August 2021
Bewertung ohne vorherige Einladung
Antwort von Instra
Hi Januario,
Thank you very much for taking the time to leave us your kind feedback. We are very pleased that you enjoyed our service and look forward to hearing from you again soon. :)
All the best,
Louise and the team @ Instra
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.