Very happy with the outcome. We had flood insurance with another company that an insurance broker found for us last year. That premium went up over 20% and we were going to just drop flood insurance.... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
They went above and beyond to help me find the best insurance rates for my company. They took the time to obtain multiple quotes, compare different options, and make sure I received the best possible... Mehr ansehen
Gave me a variety of insurance companies without the hassle of everyone calling be. My flood insurance saved me 100's of dollars too.
Unternehmen hat geantwortet
I made a lot of inquiries about flood insurance and your followup and prices were the best. You made it pretty easy to file the paperwork and check that "to do" off my list.
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Compare Car, Home, Flood, Business Insurance quotes from multiple insurance companies Online! Compare instant auto insurance quotes on the web or over the phone.
Kontaktinformationen
400 River Drive, 07026, Garfield, Vereinigte Staaten
- 888-546-1099
- info@insurox.com
- insurox.com
4,8
Hervorragend
207 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
excelente bien atendí miento en buen…
excelente bien atendí miento en buen servicio
30. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Insurox
Thank you for your feedback. We understand there was some confusion regarding the policy start dates. At the time, your existing flood insurance policy with us was active until 09/01/2023, and we informed you that it couldn't be cancelled before that date. Additionally, the carrier you selected for your new policy—Beyond Flood—only allows policies to be issued with an effective date no more than 30 days in advance.
Our team made every effort to clarify the process and timeline, and we responded promptly to your quote requests and questions. We’re always here to help and appreciate the opportunity to assist you.
— The Insurox Team
We got great service from our agent and…
We got great service from our agent and a good price for Flood Insurance in Florida. They did a great job and very efficient.
2. April 2023
Antwort von Insurox
Thank you Harold for your kind words. We are very happy to have you as a customer
Avoid At All Costs. They Will End Up Costing You More In The End.
I didn't know I wasn't actually purchasing from Insurox. They were selling me a policy from another insurer, Neptune Flood. Neptune is a new company and has ONLY 1-star reviews on the BBB website. Every single review is 1-star and some have the exact same issue as me. I contacted Insurox to cancel my flood policy in May since that was the only company I knew of and had dealt with for the entirety of my policy. I sent the FEMA determination that my house was not in a flood zone. They told me they also needed a letter from my lender, which my lender did not send because lenders don't send letters to third parties. Months went by and I got a renewal notice in September. I've been fighting with Insurox and Neptune ever since to get my policy cancelled and get a refund. They won't do it. I even got my lender on a 3-way call with Insurox stating they they will not send them a letter and flood insurance is not needed on the house. That should have been good enough. They had the FEMA letter and notification from my lender. They still will not cancel the policy or give a refund. I've lost hundreds of dollars on paying for a policy that is not needed or wanted. To rub salt on the wound, they sent me TWO notices to renew my policy since I called them again in September to cancel my policy. The "supervisor" from Insurox has very poor customer service skills. When she got tired of talking with me, she said, "Hello, hello," and pretended to not hear me and hung up after we had been talking without issue for 10 minutes. That is poor customer service in general if her supervisors let her get away with that since it is a recorded call. She even lied and tried to tell me it was the law to require a letter from the lender in order to cancel an insurance policy. I asked to see this law and she immediately backtracked and said it was a policy. Avoid this company at all costs. You never know who you're actually getting your policy from and it could end up costing you more in the long run.
30. November 2022
Antwort von Insurox
Thank you for your feedback. We’re truly sorry to hear about your experience and appreciate the opportunity to clarify the situation.
Insurox is an insurance agency, and we work with several highly rated carriers—including Neptune Flood—to offer our clients competitive flood insurance options. While we understand your concerns, please note that all policies are underwritten by licensed insurance companies, and our role is to help facilitate that coverage.
According to our records, the first cancellation request was made in October 2022, with a request to backdate the cancellation to May. In order to process a backdated cancellation and ensure proper refund, both a FEMA determination letter and confirmation from your lender were required—either a formal letter or a copy of a loan statement showing flood insurance was no longer required. The FEMA letter was received promptly, and the lender documentation was provided at a later time. Once both were received, the policy was canceled effective 05/17/2022 as requested, and a full refund was issued—no premium was lost.
Regarding the call, we reviewed the recording and it appears there was a technical issue resulting in a dropped call. Our representative attempted to call you back and also followed up via email and voicemail to assist further.
We’re committed to clear communication and transparency, and we’re sorry you felt let down in this instance. If there is anything else we can do to support you, we’d be happy to help.
— The Insurox Team
Beata the agent was amazing
4. November 2022
Antwort von Insurox
Thank you for the kind words! We're so glad to hear that Beata provided amazing service — we'll be sure to pass along your feedback. We appreciate your support!
— The Insurox Team
Quick quote and representative reaching…
Quick quote and representative reaching out from the beginning of the process.
10. Oktober 2022
Antwort von Insurox
Thank you for your review! We're glad you found the process quick and appreciated the proactive communication from our team. We're always here to help!
— The Insurox Team
Great Insurance in Florida
I found difficult to obtain insurance at a reasonable price. Insurox has earned my business.
21. September 2022
Antwort von Insurox
Thank you so much! We’re glad we could help you find affordable coverage in Florida. We truly appreciate your trust and are proud to have earned your business!
— The Insurox Team
Fast responsive very professional no…
Fast responsive very professional no hassle approach to business.
23. Juli 2022
Antwort von Insurox
Thank you for the great feedback! We’re happy to hear you had a smooth, professional experience with us. That’s exactly how we aim to do business!
— The Insurox Team
Unable to get me any quotes.
21. Mai 2022
Antwort von Insurox
We needed to confirm your lender would accept private flood insurance and needed to confirm the mortgagee clause. We have left several messages and emailed you multiple times without response.
Ishor and Amy were great
Ishor and Amy were great. Smooth process and the best. Thanks again
Bay Area Freight LLC
14. April 2022
Antwort von Insurox
Thank you, Bay Area Freight LLC! We’re glad to hear everything went smoothly and that you had a great experience. We appreciate your business and look forward to working with you again!
— The Insurox Team
Very easy process to get coverage
10. Februar 2022
Antwort von Insurox
Thank you! We’re glad to hear the process was easy for you. That’s what we aim for every time. We appreciate your business!
— The Insurox Team
Inadequate
First, I was told insurance is complete, then denied but waiting on 2 other bids. Then they never followed up.
19. Jänner 2022
Antwort von Insurox
The application was submitted with inaccurate information (2 claims were not reported at the time of the submission). We discovered them afterwards. We did follow up with you in few days letting you know that all companies declined. For properties like yours sometimes it's impossible to get immediate insurance company decision.
Antwort von Insurox
Thank you for the great review! We’re happy to hear everything was fast, easy, and affordable. Our team works hard to make the experience smooth—glad it showed!
— The Insurox Team
Web site is not very friendly.
9. Juli 2021
Antwort von Insurox
Thank you for your feedback. We’re sorry to hear that our website wasn’t as user-friendly as expected. We’re actively working on improvements to make the experience better for everyone. If you have any specific suggestions, we’d love to hear them!
— The Insurox Team
Your service was wonderful
Your service was wonderful, I was a bit disappointed when I called and was asked how do I want to pay for this, when I had already paid the bill, also, to date I have not received a policy from you. Hopefully, my lender did.
Thanks
Bonnie Wittig
5. Juli 2021
Antwort von Insurox
Thank you, Bonnie! We’re so glad to hear you were happy with our service. We apologize for the confusion regarding your payment and policy delivery. That’s not the experience we aim to provide. We’ll review your file to ensure everything was properly processed and confirm that your lender received the policy. If you haven’t received it yet, we’ll make sure it’s sent to you right away. Thank you for bringing this to our attention!
— The Insurox Team
Great customer service
Great customer service, knowledgeable, fast and friendly. Most importantly the rate was better than what I hoped for!
24. Juni 2021
Antwort von Insurox
Thank you so much for the great feedback! We’re thrilled to hear you had a positive experience and that we could exceed your expectations on both service and pricing. We truly appreciate your business!
— The Insurox Team
Very happy with service
Very happy with service, got us a fair price, fast response when I have questions, and quickly handles any changes I want.
24. Juni 2021
Antwort von Insurox
Thank you! We’re so glad to hear you’re happy with our service. Providing quick, reliable support and fair pricing is what we strive for. We truly appreciate your continued trust in us!
— The Insurox Team
Highly recommend Viviana
Highly recommend Viviana. She was very knowledgeable, professional, and pleasant to deal with. She provided quotes for homeowner and flood insurance that were much cheaper than other agencies. Thank you Viviana!
23. Juni 2021
Antwort von Insurox
Thank you so much for the kind words! We’re thrilled to hear Viviana provided outstanding service and helped you find great savings on your coverage. We’ll be sure to share your appreciation with her. Thank you for choosing Insurox!
— The Insurox Team
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