It’s an awesome mask and I am consistent using it. I love the mask why giving 4 stars is because I have an issue with the charger that started to give me problems since month 3. It doesn’t last long l... Mehr ansehen
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Das sagen Bewerter
I learned after purchasing the product that they have a 20 or 25% restocking fee. So it is not really fully refundable. Also, when I called to ask for more information, they said they will get back... Mehr ansehen
Unternehmen hat geantwortet
The information on the IRESTORE website is very informative regarding expectations, both short and long term. The helmet fits well on my head vs. another high end brand that I returned since it was wa... Mehr ansehen
Unternehmen hat geantwortet
Recd my new Elite 3 days after ordering! So exciting! I have the Pro but have been wanting the Elite since it came out! I am 75 yr old female- not losing my hair but it sure has gotten so much thin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
3,7
Akzeptabel
1363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
The folks at I restore are …
The people at I restore have been really terrific. They’re not just helpful, but they’re so friendly and they go out of their way to reach out to their customers. At least to me they have and I don’t think I’m special. I’m just one of their many customers. Based on how helpful they have been to me, giving them a rating of five was easy.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Sandra,
Thank you so much for your kind words! We're delighted to hear that you've had such a positive experience with our team. Providing friendly, helpful support to every customer is something we truly value, and we're grateful for your trust and your 5-star rating.
We appreciate your support!
Very unfriendly for overseas buyer as…
Very unfriendly for overseas buyer as we can’t even register for the warranty. Emailed to the customer service but no one replied.
12. Mai 2026
Antwort von iRESTORE
Hi Amy,
We're sorry to hear about your experience and understand how frustrating that must be. Unfortunately, we've found that some of our replies to Hotmail email addresses may not be successfully delivered due to filtering or blocking issues on the email provider's side.
We'd be happy to assist with your warranty registration. Please reach out to us using an alternative email address, or check your spam/junk folder in case our response was filtered there. Once we receive your details, we'll work to get your warranty registration completed as quickly as possible.
We apologize for the inconvenience and appreciate your patience.
Antwort von iRESTORE
Hi Nancy,
Thanks for the feedback and wishing you all the best!
Antwort von iRESTORE
Hi Susan,
Thanks for the fedback and wishing you all the best!
made it so easy.......love it
11. Mai 2026
Antwort von iRESTORE
Hi,
Thanks for the positive review, and wishing you all the best!
I have not been using the Elite long…
I have not been using the Elite long enough to give a fair review. So far, so good. It is easy to use for 12 minutes/day. I am still not sure of the fit. And it is much too soon to know about results.
6. Mai 2026
Antwort von iRESTORE
Hi Cheryl,
Thank you for sharing your experience with the iRESTORE Elite so far! We appreciate your feedback and are glad to hear that the device has been easy to incorporate into your daily routine.
Finding the right fit can take a little adjustment at first, but we're happy to help if you have any questions or need tips to improve comfort and positioning. Since hair growth results take time, consistency is key, and we’re excited for you to continue your journey with the device.
We truly appreciate your support and look forward to hearing more about your progress in the future!
iRestore Mask
Thankful that I caught this mask on sale! I wonder if iRestore would consider throwing in the 3 year warranty in along with the sale?🤔
6. Mai 2026
Antwort von iRESTORE
Hi Armando,
Thank you so much for your purchase! We’re glad you were able to take advantage of the sale and hope you love your new mask.
Regarding the 3-year warranty, please reach out to our Customer Service team and they’ll be happy to review available options for you. We appreciate your support and look forward to assisting you further!
Great service and prompt delivery
Great service and prompt delivery. Early days of use so can’t comment on effacy or results. Good well made product.
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Dale,
Thanks for the feedback and wishing you all the best!
Antwort von iRESTORE
Hi Johanna,
Upon review, we confirmed that the device was returned and the applicable service fee was charged. Please note that a service fee applies to all returns in accordance with our return policy.
Great Customer Service!
Irestore customer service agent RJ was extremely helpful in replacing my Irestore helmet after it stopped working. Fantastic customer service!
5. Mai 2026
Antwort von iRESTORE
Hi Catherine,
We're delighted to hear that your concern was taken care of. Let us know if you need anything else.
Thanks, and wishing you all the best!
Customer service responded to my…
Customer service responded to my question about the purchase I had not received quickly and took care of the issue right away, I received my purchase in a few days after that, thank you for your great service.
4. Mai 2026
Antwort von iRESTORE
Hi Amphavanh,
Thanks for the positive feedback, and wishing you all the best!
Warranty
Customer service- I have sent several emails regarding the warranty (I purchased extra 2 years). I completed the warranty online , One of the reps said I would receive confirmation of the warranty. Another Rep said they do not send confirmation . I don't know if the warranty went thru and requested someone to let me know. No response yet.
4. Mai 2026
Antwort von iRESTORE
Hi Robert,
We sincerely apologize for the lack of response and the confusion regarding your extended warranty confirmation. We understand how important it is to have peace of mind knowing your warranty registration was completed.
Please rest assured that this will be taken care of. Our team will review your warranty registration and ensure you receive proper confirmation and clarification regarding the status of your additional 2-year coverage as soon as possible.
We truly appreciate your patience and apologize again for the inconvenience.
Personal touch of experience
For the first time in my 40 years of life, I experienced customer service on such a high level. From the very beginning, I only had questions, and the support team answered everything patiently without trying to push me into buying anything.
What impressed me the most was the personal approach. One consultant started helping me, and even when she was off the next day, another team member passed all the details back to her so she could continue guiding me personally. She remembered every detail of my case and was always honest and transparent.
I truly appreciated the human touch in the communication. On top of that, they arranged very fast delivery without charging me extra.
With this kind of support, you feel that you are not buying just another cheap laser helmet, but a serious and valuable product backed by people who genuinely care about their customers.
8. Mai 2026
Antwort von iRESTORE
Hi Anna,
Thank you so much for your incredibly kind words and for taking the time to share your experience with us. Reading your feedback truly means a lot to our entire team.
We are honored to hear that the support and care you received stood out to you so meaningfully. Providing honest guidance, personalized assistance, and genuine customer care is something we deeply value, so knowing that this was reflected throughout your experience is extremely rewarding for us.
We also appreciate your recognizing the teamwork behind the scenes. Our goal is always to make every customer feel supported and understood from start to finish, and we’re very happy that our team was able to provide that continuity and personal touch throughout your journey.
Thank you as well for trusting iRESTORE. We’re grateful to be part of your hair wellness journey and truly appreciate your support, trust, and thoughtful feedback. It motivates us to continue delivering the best possible experience for every customer.
Very disappointed my experience!
Very disappointed with my experience purchasing from iRestore.
First issue was the surprise duty/customs charges of over $200 with no clear warning during checkout. Other companies usually make these costs obvious upfront or include them in the final price. This was a huge and frustrating surprise after purchasing.
Second, the checkout experience using Shop somehow pulled in my wife’s email and phone number onto my order without me intentionally selecting or entering her information. This created a major issue because the product was meant to be a gift for her. The shipment ended up delayed and held at customs due to conflicting information tied to the order.
What made this worse was the response from support. Instead of properly investigating the issue, I was treated like I didn’t understand how to manage my own data. The concern here is clearly around data sharing/autofill behavior between platforms, and nobody acknowledged that seriously. I still have not received meaningful follow-up.
On top of that, most communications felt focused on upselling instead of actually resolving the problem.
Overall, between the hidden costs, shipping delays, data/privacy concerns, and poor customer service, this turned into a very disappointing experience.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Tj,
Thank you for sharing your feedback. We understand how frustrating the unexpected customs charges, shipping delays, and checkout issues must have been, especially for a gift purchase.
We also understand your concern regarding the Shop autofill behavior and why the situation raised questions around data handling and order information. We apologize that your concerns did not feel properly addressed during your interaction with our support team.
Your feedback regarding the communication experience and overall handling of the situation has been noted and will be shared with the appropriate team for review.
The product is over priced
The product is over priced. After having paid for shipping charges there were Unexpected delivery charges were being applied. The discount code had no effect on the price. I was led to believe that the charges were in my home currency and they were not. I called twice to complain about the extra charges and a possible refund for the extra charges. I was told that someone would get back to me, by email in a matter of hours before the day's end. I received lots of promotional offers for more products or more of the same but no response to my complaint. It was nice to speak to a live person who was very understanding but there hasn't been no follow-up from the supervisor as promised. I'm now asking for a full refund, I have not received my product. It is being held by the shipper. I'm told that shipping charges would be deducted from my reimbursement. Considering the product is heavily overpriced, the return shipping charges would be a small consolation to pay. Online I can find the same product for a third of the cost that Irestore charges. I originally bought the product because of the credibility of the podcaster's (Jesse Michael) appeal.
5. Mai 2026
Antwort von iRESTORE
Hi Peter,
We sincerely apologize for the frustration and inconvenience you experienced throughout this process. We understand how disappointing it must have been to encounter unexpected delivery charges, confusion regarding the currency and discount code, and delays in communication regarding your concerns.
We truly appreciate you taking the time to share this detailed feedback. While we’re glad that our customer service team was able to resolve the matter for you, we recognize that the experience leading up to the resolution did not meet the level of service we strive to provide.
Your feedback regarding pricing transparency, communication, and post-purchase support is incredibly valuable and will be shared internally as we continue working to improve the customer experience.
Thank you again for your patience and for giving us the opportunity to address your concerns.
I am not certain that this device does…
I am not certain that this device does anything. my dermatologist is not convinced either. I feel like it’s a lot of money for a maybe. He counts the hair with a machine and there is barely any improvement. I’ve used it for about 4 months . I’m also on other medications and the improvement has been borderline.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Yvette,
Thank you for sharing your honest feedback. We completely understand your concerns, especially given the investment and the gradual nature of hair growth treatments.
Low-level laser therapy typically requires consistent use for 6–12 months, and many users first notice reduced shedding or stabilization before visible regrowth. Results can also vary depending on factors such as genetics, stage of hair loss, and other medications or treatments being used.
Since you’re also using other medications, it can understandably be difficult to determine which treatment is contributing to the improvement. While some users see significant changes, others may experience more modest results or maintenance of existing hair.
We truly appreciate you giving the treatment a fair try and sharing your experience.
Customer Service = "0"/ Zero
Customer Service = "0"/ Zero
I sent a note to the info email address - three times -about a piece (attachment part) that broke off on the handheld... I never heard back!
Product - like it and works well but how does a basic piece break off only after 18 months of purchasing a $600 product.
20. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi MP,
We sincerely apologize for the lack of response and understand how frustrating this experience must have been, especially after reaching out multiple times regarding your handheld attachment concern.
We’re glad to hear the product has otherwise been working well, but we certainly understand your disappointment with a part breaking after 18 months on such a significant investment.
Please send us more details regarding the broken attachment piece, along with your order number and photos if available, so our team can further review the issue and work toward making this right for you.
So far so good
So far so good.
I accidentally broke the end of the face mask and have contacted support. They reached out, but haven’t replaced the cord, or let me know how I can buy a new one. So , time will tell..,,
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Gael,
We sincerely apologize for the inconvenience.
Our customer service team will reach out to you immediately to follow up, confirm the correct replacement part, and provide options on how to get a new cord as quickly as possible. We’ll also make sure your case is properly tracked so it doesn’t get missed again.
We appreciate your patience and the update, and we’ll do our best to get this resolved promptly.
I purchased thd Irestore Elite cap was…
I purchased thd Irestore Elite cap was smooth, and delivery was super prompt! 🚀 I really appreciated the proactive follow-up emails and texts checking if I needed anything. However, my positive impression took a hit when subsequent attempts to engage received no response. It felt like an unverified service. If post-purchase support is offered, it's crucial to follow through; otherwise, it comes across as unprofessional. #Acquisition #Delivery #Communication #CustomerService #FollowUp
9. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Nemo,
Thank you for sharing your experience, and we sincerely apologize for the lack of follow-through after your purchase. We’re very glad to hear that the ordering process and delivery of your iRESTORE Elite went smoothly, and that our initial communication made a positive impression.
That said, we completely understand your disappointment when your later attempts to reach us went unanswered. That is not the level of support we aim to provide, especially when we proactively offer assistance post-purchase. We agree that consistent follow-up is important, and we’re sorry that your experience felt unprofessional and unsupported.
We would appreciate the opportunity to look into this further and make things right.
Works very very well for me!
Woman, 70s, moderate hair loss over last ten years, combination of minoxidil and the irestore elite completely restored my hair. Really amazing and easy to use. A great product.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Em,
Thanks for the positive feedback, and wishing you all the best!
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