It’s an awesome mask and I am consistent using it. I love the mask why giving 4 stars is because I have an issue with the charger that started to give me problems since month 3. It doesn’t last long l... Mehr ansehen
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Das sagen Bewerter
I learned after purchasing the product that they have a 20 or 25% restocking fee. So it is not really fully refundable. Also, when I called to ask for more information, they said they will get back... Mehr ansehen
Unternehmen hat geantwortet
The information on the IRESTORE website is very informative regarding expectations, both short and long term. The helmet fits well on my head vs. another high end brand that I returned since it was wa... Mehr ansehen
Unternehmen hat geantwortet
Recd my new Elite 3 days after ordering! So exciting! I have the Pro but have been wanting the Elite since it came out! I am 75 yr old female- not losing my hair but it sure has gotten so much thin... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
3,7
Akzeptabel
1363 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
Excellent customer service
Excellent customer service. Prompt answers to any questions. Outstanding service.
27. Mai 2026
Antwort von iRESTORE
Hi Barrie,
Thanks for the positive feedback, and wishing you all the best!
The upselling of products was
The upselling of products was, in my opinion, purposefully confusing during the checkout process. Two emails to get a refund for one hundred dollars worth of products I didn’t want went unanswered. I finally was able to ship back the unwanted products after a phone call. Way too much trouble if there are other options from other less aggressive companies.
27. Mai 2026
Antwort von iRESTORE
Hi Linda,
We're sorry to hear about your experience and appreciate you sharing your feedback. We understand how frustrating it can be to feel that the checkout process was confusing and to have your refund requests go unanswered. We're glad you were eventually able to arrange the return, but we recognize that it took more effort than it should have.
Your comments are valuable and will be shared with our team as we continue working to improve both the checkout experience and our customer support. Thank you for allowing us to do better.
I purchased but never received.
Ordering issue was fixed right away. Thank you irestore team.
25. Mai 2026
Antwort von iRESTORE
Hi Lucy,
Thanks for the feedback, and wishing you all the best!
The items are very easy to use
The items are very easy to use. I use the Elite hair helmet, face mask and neck item.
I just started so am looking forward to results in the next few months. Excellent products and excellent company!! They are very proactive!
21. Mai 2026
Antwort von iRESTORE
Hi Aksana,
Thanks for the feedback, and wishing you all the best!
Antwort von iRESTORE
Hi Monique,
Thanks for the feedback, and wishing you all the best!
STAY AWAY
STAY AWAY
If I could give less than 1 star, I would.
I had a laser cap for seven years and saw wonderful results. When the wire started splitting, I began looking for a replacement. I spent months researching different options before deciding on this company.
One thing that concerned me from the start was their pricing. They often advertise discounts such as "Save $700," but it appears they simply increase the price and then reduce it to create the impression of a sale.
I waited until Black Friday because they seemed to be offering a more legitimate discount. I placed my order from New Zealand, not realizing that all prices were shown in USD and would not be converted at checkout.
To make matters worse, several items were automatically added to my cart without my knowledge or clear consent, including:
Shampoo and conditioner
Growth activator
Extended warranty
Shipping protection
The website also advertised "free shipping," which turned out not to be true. At no point was it made clear that overseas customers may be responsible for import duties and taxes. When I see "free shipping," I expect the product to arrive without additional shipping-related costs.
I shop online frequently and have never encountered a company that was so misleading. Companies like Amazon clearly indicate when duties and taxes apply, and other US companies I have purchased from either provide genuine free shipping or clearly disclose any additional charges before checkout.
When my order arrived, I was required to pay NZD $799 in import duties and taxes. Had I known this in advance, I would never have purchased the product.
In total, this helmet ended up costing me approximately NZD $4,835—far more than I ever expected.
Unfortunately, the product has not worked for me. The shampoo and conditioner dried out my hair, and since using the system I have actually lost a significant amount of hair and developed new bald spots.
I contacted the company and received no response until I posted a public review. Only then did they reach out to me.
They agreed to accept a return, but initially informed me that:
They would deduct 25% from my refund, despite advertising a money-back guarantee.
I would be responsible for return shipping and duties back to the USA.
After I challenged both points, they agreed to waive the 25% fee and provide a return shipping label. They also agreed to refund the warranty and shampoo.
However, I am still left approximately NZD $1,500 out of pocket due to exchange rate losses, import duties, and taxes. They will not refund the amount I actually paid in New Zealand dollars, nor will they reimburse the duties and import fees.
I even offered to keep the product and accept a 50% refund, which would still leave me significantly out of pocket, but they refused.
In my opinion, this company is not transparent with its customers. The "money-back guarantee" originally came with a 25% deduction. The "free shipping" did not account for substantial import charges. Important costs were not disclosed clearly, and extra products were added to my cart in a way that was easy to miss.
I truly regret purchasing from this company. My first choice had actually been Kiier, based on the positive reviews I had read, but an influencer recommendation changed my mind.
Looking back, I wish I had trusted my original research.
I would not recommend this company to anyone.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Lisa,
Thank you for sharing your experience. We're sorry to hear that the product did not meet your expectations.
We would like to clarify that, as part of resolving your concerns, we approved the return of your device, waived the standard 25% restocking fee, provided a prepaid return shipping label, and issued refunds for all eligible items purchased directly through us, including the warranty and additional products.
Regarding the import duties, taxes, customs fees, and exchange rate differences, these charges are collected by third-party entities such as customs authorities, government agencies, financial institutions, and currency processors. Because these fees are not paid to or retained by us, they are not included on our invoice and unfortunately cannot be refunded by our company.
We understand that international purchases can involve additional costs that may vary by country, and we recognize how frustrating unexpected expenses can be. While we are able to refund the full amount paid directly to us in accordance with our return policy and the accommodations made in your case, we do not have the ability to recover or reimburse charges imposed by external parties.
We appreciate your feedback regarding pricing transparency, international duties, and the checkout experience. Customer feedback is valuable, and your comments have been shared with the appropriate teams for review.
We wish you the very best in finding a hair restoration solution that works for you and appreciate the opportunity to have served you.
Antwort von iRESTORE
Hi Melanie,
Thanks for the feedback, and wishing you all the best!
Beware when ordering
***update***. To your response, I’m assuming you didn’t not fully read my review. The response you wrote has nothing to do with me since I am not Lisa and have not actually ordered the product but my credit card got charge $1500***
Initially I wanted to order the elite instead of the pro since it stated I could use my HRA account. When I realized I was short $400, I decided change my order to the pro since it would be cheaper. The company charged my HRA account $1500 even if I did not click the order now button! When I called the customer service dept, they couldn't help me since I didn't have an order number. Of course I didn't have one since I never order the product! Now $1500 has been deducted from my HRA account nobody knows what happened to the money!
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Lisa,
Thank you for sharing your experience. We're sorry to hear that the product did not meet your expectations.
We would like to clarify that, as part of resolving your concerns, we approved the return of your device, waived the standard 25% restocking fee, provided a prepaid return shipping label, and issued refunds for all eligible items purchased directly through us, including the warranty and additional products.
Regarding the import duties, taxes, customs fees, and exchange rate differences, these charges are collected by third-party entities such as customs authorities, government agencies, financial institutions, and currency processors. Because these fees are not paid to or retained by us, they are not included on our invoice and unfortunately cannot be refunded by our company.
We understand that international purchases can involve additional costs that may vary by country, and we recognize how frustrating unexpected expenses can be. While we are able to refund the full amount paid directly to us in accordance with our return policy and the accommodations made in your case, we do not have the ability to recover or reimburse charges imposed by external parties.
We appreciate your feedback regarding pricing transparency, international duties, and the checkout experience. Customer feedback is valuable, and your comments have been shared with the appropriate teams for review.
We wish you the very best in finding a hair restoration solution that works for you and appreciate the opportunity to have served you.
Absolute terrible experience
Absolute terrible experience w/ receiving what I ordered.
I ordered. 10 days later, I had to reach out to them. THEN they opened my order to have it shipped. THEN they told me they didn't have all the hardware. I'm still waiting on stuff to show up. Who knows if it'll ever show up. Do I need to keep walking them through their own processes? Wild to drop $2k on something and have it be this messy.
The warranty process on the box is also broken. You have to reach out to support to get the warranty to happen too. The customer onboarding experience is garbage.
5. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Alvin,
Thank you for bringing this to our attention. We're very sorry to hear about your experience.
This is certainly not the experience we want our customers to have, especially after making such a significant investment. We understand how frustrating it must be to encounter delays, incomplete shipments, and confusion surrounding the warranty registration process.
Our Customer Support team will be reaching out to you directly to review your order, provide an update on any outstanding items, and ensure any issues with your warranty registration are resolved as quickly as possible.
Thank you for your patience, and we look forward to making this right.
Antwort von iRESTORE
Hi Patsy,
Thanks for the feedback, and wishing you all the best!
I recently purchased the IRestore…
I recently purchased the IRestore helmet and face mask. I got them very quickly. I found the packaging excellence. The products are obviously very well-made and sturdy.. They are very easy to wear and still write things down or make appointments. When I needed extra cushions for the helmet, I called and got a person right away. It was rather late at night when I called and I received the pads in less than a week so customer service has been very good.
4. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Julia,
Thanks for the positive feedback, and we're delighted to hear that your request for extra foam pads has been processed right away.
Let us know if you need anything, and we wish you all the best!
Memorial weekend order
I placed my order on Memorial weekend. For some reason, I’m thinking it was set up as an order and the buyer had to take them off, but I received 3 items totaling over $100 that I did not order. To be honest I don’t think the buyer has to make sure things are added that were not clicked on. I of course did not notice that. I feel confident that I ordered the helmet that charges because my daughter told me she wished she had bought that one. When I clicked on the bundle to also get the face mask I’m guessing that it changed to the plug in.
I’m just really disappointed that not much was correct on my order.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Jan,
Thank you for sharing your feedback. I understand why you'd be disappointed if the items you received were not what you expected to order.
Regarding the wired device, please note that you can purchase a battery pack separately to make the device wireless, which may provide the convenience you were originally looking for.
Thanks, and wishing you all the best!
Everything I bought is working great!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Candy,
Thanks for the positive feedback, and wishing you all the best!
They use DHL shipping
They use DHL shipping, which is a horrible company with the worst of all service.
19. Mai 2026
Antwort von iRESTORE
Hi David,
We're sorry to hear that your shipping experience did not meet your expectations. We understand how frustrating delivery issues can be, especially when you're excited to receive your order.
While we partner with DHL for many international shipments because of their extensive global network, we recognize that delivery experiences can vary by location. We'd be happy to look into your specific shipment and see if there are any issues we can help address.
very happy with my product
very happy with my product, well packaged and good delivery
24. November 2025
Antwort von iRESTORE
Hi Patty,
Thanks for the feedback and wishing you all the best!
Antwort von iRESTORE
Hi Rachel,
Thanks for the feedback and wishing you all the best!
Flex LED Belt
My order arrived very quickly and I am very happy with the Flex LED Belt that I purchased.
It gives me the flexibility of using it in different parts of my body comfortably. It is bigger and chunkier than what I expected but it’s still easy to wear.
I would totally recommend this product to anyone looking to improve soreness and inflammation.
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Alejandra,
Thank you for your wonderful feedback! We're thrilled to hear that your Flex LED Belt arrived quickly and is helping you comfortably target different areas of your body. We appreciate your comments about the size and are delighted that it's still easy to wear.
Thank you for recommending it, and we wish you continued success on your wellness journey!
Charging time for battery pack is way too long
LED lights on elite model seems a bit hot. The charging time for the battery pack is unbelievably long, & very disappointed the company does not offer a faster charging battery pack
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Loulou,
Thank you for taking the time to share your feedback. We understand your concerns regarding the warmth of the LEDs and the charging time of the battery pack.
A slight warming sensation during treatment is normal, as the lasers and LEDs generate heat while operating. However, the device is designed to operate within safe temperature ranges and should never become uncomfortably hot.
Regarding the battery pack, we understand that charging time can be inconvenient, especially for users who prefer greater flexibility. We appreciate your suggestion for a faster-charging battery option and will be sure to share this feedback with our product team for consideration in future product enhancements.
Thank you again for your honest feedback. Customer insights like yours help us continue improving both our products and the overall user experience.
The delivery was perfect
The delivery was perfect. Hopefully I get some hair growing back. I am trying to be consistent for the next 6 months
15. Mai 2026
Antwort von iRESTORE
Hi Nick,
Thanks for the feedback and wishing you all the best!
Helmet too heavy
14. Mai 2026
Antwort von iRESTORE
Hi Vivian,
Thank you for sharing your feedback. We understand that the helmet may feel heavier than expected, as it contains hundreds of medical-grade lasers and LEDs designed to provide full scalp coverage and effective treatment. While the weight is necessary to house the technology, many users find that they become accustomed to it after a few sessions.
We appreciate your comments and will continue to consider customer feedback as we work to improve the overall user experience. If there's anything else we can assist you with, please don't hesitate to reach out.
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