Delivery and medication have been great, no issues there. Only reason for 4 stars is the email volume is a lot, feels like I get a promo message every other day. Would be nice to have an option to tur... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I didn't get what I was promised. Instead there was a notification in there saying something was out of stock so they added something else that I didn't want or need. I would have gladly received the... Mehr ansehen
My order was doubled and another product I didn't want was ordered because their online ordering is very confusing. I have reached out to them twice and have not received a response. And all I want wa... Mehr ansehen
Unternehmen hat geantwortet
I've been using Keranique for 10 years, and it's hands down the best hair growth solution for women! I wouldn’t trust my hair with any other brand. Thanks to their amazing products, my hair is noticea... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Kosmetikproduktanbieter
- Laden für Gesundheits- und Kosmetikprodukte
- Geschäft für Vitaminpräparate und Nahrungsergänzungsmittel
Über Keranique
Vom Unternehmen geschrieben
Created by women for women, Keranique is dedicated to rejuvenating healthy hair growth through clinically proven solutions that strengthen hair follicles and create a foundation for ongoing growth.
Unlike general hair care products, our formulas are specifically designed to work with women's unique hair needs. Our proprietary Keratin Amino Complex helps rebuild your hair from root to tip, giving you the confidence that comes from beautiful hair you can see, touch, and feel.
Women who follow a complete Keranique routine see the most consistent results. Each product in our line is formulated to work synergistically, addressing hair health from multiple angles - from follicle to tip.
Kontaktinformationen
6080 Center Drive, Suite 600, 90045, Los Angeles, Vereinigte Staaten
- 888-237-4129
- customersupport@keranique.com
- keranique.com
3,6
Akzeptabel
253 Bewertungen
Hat 94 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I was asked to call customer service to…
I was asked to call customer service to clarify something about my order and what I got was my order canceled versus getting the problem answered. I was not satisfied.
21. Jänner 2026
Antwort von Keranique
We’re sorry your experience wasn’t as smooth as expected — we understand how frustrating that can be. Three orders were placed that day; one was declined but not canceled. We appreciate your patience and are happy to assist with any remaining questions at (888)237-4131.
After waiting for my product it showed…
After waiting for my product it showed it had been shipped. But after tracking it it showed it was at the delivery center and had not moved as of January 24th. I called several times and the company chose to resend it. I am now waiting for it.
I love the product and will keep using it. Thank you for your support.
20. Jänner 2026
Antwort von Keranique
Thank you so much for your continued support and for sharing your experience.
It appears the original package was unfortunately lost in transit, as tracking had not updated since January 24. As soon as we were made aware, we processed a replacement shipment right away to make sure you receive your order as quickly as possible. The new tracking details have been sent to you via email.
We truly appreciate your patience throughout this process and are so glad to hear you love the product. If you need anything at all while you’re waiting for the replacement, please don’t hesitate to reach out — we’re always here to help.
I believe the hair vitamins help with…
I believe the hair vitamins help with the growth of my hair. I had to stop using the minoxidil spray because it turned my gray hair yellow.
19. Jänner 2026
Antwort von Keranique
Thank you for sharing your experience and for taking the time to leave a review.
We’re so glad to hear that you’ve noticed positive results with the Hair Vitamins and that they’re supporting your growth goals. Consistency with nutritional support can make a meaningful difference over time, and we’re happy they’ve been a good fit for you.
We’re sorry to hear the Minoxidil Spray didn’t work out due to discoloration concerns. Gray and lighter hair can sometimes be more susceptible to temporary staining depending on product buildup or application. If you’d ever like guidance on alternative options within the system that may better suit your hair type, our team would be more than happy to help.
We truly appreciate your feedback and your trust in us.
No comment ....
19. Jänner 2026
Antwort von Keranique
Thank you for taking the time to leave a review!
We appreciate your feedback and are always here if you’d like to share more about your experience in the future.
I ordered this product and waited and…
I ordered this product and waited and waited for it to be delivered. I finally tracked the order and it said it was delivered then returned to sender saying it was undeliverable. Which is ridiculous because I've NEVER had a problem with deliveries coming to my house. And they never even notified me of this. They were going to keep the product and my money! Horrible business! I have just requested a full refund. Let's see if they give it to me. Updates to follow.
8. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Keranique
Thank you for sharing your experience. We completely understand how frustrating that situation must have been, especially after waiting for your order and then seeing it marked undeliverable.
Once a package leaves our warehouse, it is in the carrier’s possession and we unfortunately do not have control over delivery decisions or routing. We’re not certain why the carrier marked your package as undeliverable, particularly if you’ve never had delivery issues at your address before.
The returned package was received and scanned back into our warehouse on 2/9/2026, and your refund has been processed back to your original method of payment. Depending on your financial institution, it may take several business days to reflect.
We truly regret the inconvenience this caused and appreciate you bringing it to our attention. If you would like assistance placing a new order or exploring alternative shipping options, our team would be glad to help.
Love Keranique!
Keranique has helped my thinning hair, it has stopped it from falling out and is helping it grow back.
18. Jänner 2026
Antwort von Keranique
Thank you so much for sharing your experience.
We’re truly delighted to hear that Keranique has helped reduce your hair fall and support regrowth. Addressing thinning hair can feel overwhelming, so it means a great deal to know the system is making a visible difference for you.
Consistency is key with any hair care regimen, and we’re so glad your commitment is paying off. We appreciate your trust in us and are here if you ever need guidance along the way.
Antwort von Keranique
Thank you for sharing your honest feedback.
We’re truly sorry to hear that you did not see the results you were hoping for, especially after using the products consistently for such a long time. We understand how discouraging that can feel.
Hair growth outcomes can vary significantly from person to person depending on factors such as the underlying cause of thinning, genetics, hormonal changes, overall health, and consistency of application. While many customers experience improvement, we also recognize that no solution works the same for everyone.
We would genuinely welcome the opportunity to learn more about your experience and see if adjustments to your regimen or alternative options may better support your goals. Please feel free to reach out to our support team directly so we can assist you further.
We truly appreciate you giving our products a try and for taking the time to share your feedback.
Antwort von Keranique
Thank you so much for your feedback!
We’re thrilled to hear that you’re enjoying the product. Your support means a lot to us, and we’re so glad it’s making a positive difference for you.
Antwort von Keranique
Thank you for sharing your experience. We’re so glad to hear the products have been working well for you and appreciate you taking the time to leave a review. Your feedback means a great deal to us.
Took my money but never delivered products
Received confirmation email on 12/30/2025 that my order had shipped. As of 1/20/2026 I still haven’t received the products. Sent an inquiry email to customer service on 1/15/2026 and so far it has been radio silence from Keranique. Very disappointing, highly doubt I’ll be reordering from this company.
30. Dezember 2025
Antwort von Keranique
We’re very sorry for the delay and for the frustration this caused. While your shipment experienced unexpected delays in transit, we’ve since confirmed that the package is now out for delivery. We understand how concerning it can be when an order takes longer than expected, especially when communication feels delayed.
We appreciate you bringing this to our attention and apologize for the inconvenience. Our goal is always to ensure timely delivery and clear support, and we hope the arrival of your order helps restore your confidence in our service.
Very disappointed
Read the fine print because that is where the issue lies, AND the second shipment was suppose to have been full size product and it was the small size. I am in no way not telling you not to try the product.
11. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Keranique
We’re sorry to hear about your frustration and appreciate you taking the time to share your feedback. After reviewing the account, we can confirm that the automatic shipment program was canceled online, and when you later contacted our Customer Care team, they reviewed the remaining balance and waived it as a courtesy so no further charges would occur.
We strive to be transparent about our pricing and shipment schedule at the time of purchase, and we also offer a 120-day money-back guarantee to ensure customers can try our products with confidence. While we regret that this experience did not meet your expectations, we appreciate the opportunity to resolve the matter.
You never delivered the product so I…
You never delivered the product so I had to get a refund because you couldn't figure out what went wrong with shipping
30. Dezember 2025
Antwort von Keranique
We’re very sorry for the frustration this caused and understand your disappointment. After investigating the shipment, we confirmed that the package was lost in transit and, since it could not be successfully delivered, we processed a full refund to your original method of payment.
While shipping delays or losses can occasionally occur once a package leaves our facility, we always want to ensure our customers are taken care of when issues arise. We sincerely apologize for the inconvenience and appreciate your understanding.
I purchased (I intended to purchase) a…
I purchased (I intended to purchase) a hair towel from Keranique. Instead, I received a set of hair products. I called Kernanique customer service and was told that there were no towels, so they decided to send me the products… When I claimed that I didn't need them, I was told that if I exchanged them, I would receive the same products again. And if I wanted to return them, I would have to pay shipping fees that would probably cost as much as the products themselves because they are heavy. Disgraceful behavior from a company that takes no responsibility and manages with impudence.
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Keranique
We’re very sorry for the frustration and disappointment this experience caused. Our goal is always for customers to have a positive and rewarding experience with both our products and our service, and we regret that this fell short in your case.
To resolve this matter, a full refund has been processed for your order, and there is no need to return the items you received. We sincerely apologize for the confusion and inconvenience and appreciate you bringing this to our attention so we could make it right.
If I could do a negative stars I would
If I could do a negative stars I would. I bought it hoping to help thicken my hair. It didn’t help anything. I called to cancel it. I thought everything was fine. But then I had them trying to charge my card and I declined the purchase five times and my card number had to get changed because they wouldn’t stop trying and then they still sent me a box and are still trying to charge me for it I called them told them I canceled it, they tried to Charge the card and that didn’t work and they should never have sent it out. I told them I would send the whole box back unopened unused they just have to send me a label to send it back with but their policy is that I have to pay for return shipping. I didn’t ask for it. I’m not paying for return shipping so they told me that they are taking me to collections which is fine. I have all the statements from them trying to take the money and then still sending out the package after their charges were declined unfortunately, I can’t remember when or who I talk to when I called to cancel it because I didn’t think it was gonna be a big deal. Learned my lesson.so it’s not that the product was horrible but the customer service is horrible.
Reading their reply, I do appreciate that they credited the account, I still have a full box of products that I won’t use and I think it’s such a waste to throw them away. I am going to try to donate them.
5. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Keranique
We’re very sorry for the frustration and inconvenience this experience caused. We understand how upsetting unexpected charges and shipments can be.
To resolve this matter, the outstanding balance has been fully waived, and no further charges or collection actions will take place. We regret the confusion surrounding the automatic shipment and appreciate the opportunity to address your concerns.
Keranique.com uses illegal marketing tactics
Keranique.com uses aggressive and shady marketing affiliates that spam your email daily and avoid filters by using rotating domains, image only encoded messages, and ignore unsubscribe requests. Besides the fact I never signed up for email from them or their affiliates (I’m sure there is some shady way they have purchased my information via some crappy website I have been on and inadvertently “gave permission” to), this is a disgusting and illegal practice that violates FTC rules. I would never buy their product if it was literally the last thing on earth.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Keranique
We’re very sorry to hear about your experience with emails. At Keranique, we take email communications and customer privacy seriously. All marketing messages are sent in accordance with applicable laws, and we provide clear options to manage subscriptions or unsubscribe at any time.
If you’re receiving unwanted messages, we recommend using the unsubscribe link included in the email or contacting our Customer Care Team directly so we can ensure your preferences are properly updated. We appreciate you bringing this to our attention.
I order shampoo and condioner i…
I order shampoo and condioner i believed Dec 11, 2025 until now not received yet. I got an email they said it ship Dec 20 but the tracking number is invalid. I email them asking about hows my order no response. I called 2 times still they can't give you a date when gonna be delivered. .
I'm still hopeful will receive my order. They said 9 days it' 17days now😒
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Keranique
Hi Myrna, we’re very sorry for the frustration and delay with your order. According to our tracking, your shampoo and conditioner were shipped on December 20, 2025, and delivered on December 30, 2025.
We understand how stressful delays and tracking issues can be, and we truly appreciate your patience. If you did not receive your package or have any questions, please contact our Customer Care Team so we can make it right.
I've not received it yet and it's been…
I've not received it yet and it's been over a month. No response from customer support.
21. November 2025
Antwort von Keranique
Hi Charlotte,
We’re very sorry for the delay and frustration you experienced with your order. We’ve been in contact and are working to ensure your order reaches you as quickly as possible. We truly appreciate your patience and are here to help with any questions in the meantime.
Being on a GLP-1 has benefits and…
Being on a GLP-1 has benefits and disadvantages. One being hair loss.
I tried Keranique and then went to something else and there was a big difference. Keranique definitely slows down the shedding and fall out. But it leaves my hair a little sticky so I mix it with a Keratin shampoo and conditioner. The Keranique Kit comes with minoxidil and it does not work with fall out from GLP1. Ive only reordered the shampoo and conditioner.
Im trying other supplements. If anyone else is having good luck with any product or supplements for the GLP1 hair loss Id be grateful to hear about it.
Thanks
Michele
7. Oktober 2025
Antwort von Keranique
Thank you for sharing your experience and insights, Michele. We’re glad to hear that our shampoo and conditioner have been helpful in managing shedding. Everyone’s hair care needs are unique, and we appreciate your feedback on how you’ve adjusted your routine.
We’re always happy to support our customers on their hair care journey and encourage anyone with similar concerns to reach out to our Customer Care Team for guidance on our products.
When I receive my shampoo and…
When I receive my shampoo and conditioner the top on one of them was not tightened and it leaked all inside the box. I really don't want to pay to send it back. What do you recommend? I really want to try it and would like to receive it again.
15. Oktober 2025
Antwort von Keranique
We’re very sorry that one of your products was damaged during shipping. A replacement has been sent, and we want to make sure you have a great experience with our products.
Our Customer Care Team is always happy to assist with any questions or concerns—available Monday through Friday, 9:00 AM–9:00 PM EST at 888-237-4131. We appreciate you and your support!
I used it for two years and it has…
I used it for two years and it has worked great, but my hair needed a short break. I'll be back in a few months.
28. September 2025
Antwort von Keranique
Hi there, thank you for sharing your experience! We’re thrilled to hear the product worked well for you over the past two years. We look forward to welcoming you back whenever you’re ready, and we appreciate your continued support!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.