I ordered the keysafe and it arrived safely. I was contacted by Kevin, the fitter, who arranged a date and time mutually convenient to us both to come and fit the keysafe. He arrived on time and in... Mehr ansehen
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Das sagen Bewerter
The product appears to be robustly constructed and will provide better security that other less expensive brands on the market. The supplied template made mounting on a brick wall straightforward. I h... Mehr ansehen
Unternehmen hat geantwortet
Delivered quickly and very robust. Not to hard to mount and we were surprised at just how secure it seems. Much stronger than key safes we have seen at holiday accommodation for example.
Product as described. Installing was ok. The template is in paper form and needs to be cut out of the instructions. But getting the code sorted was quite difficult, even with instructions ,and took a... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Sicherheitsausrüstungsgeschäft
- Tresor- und Geldschrankhändler
- Sicherheitsdienst
- Anbieter von Sicherheitssystemen
Vom Unternehmen geschrieben
The Key Safe Company is the UK’s leading distributor of secure, quality and effective key safes and key management solutions. Since 1996, we have dedicated ourselves to provide the very highest quality products and services, introducing the first police preferred, Secured by Design approved key safes to the UK market. Today, Key Safe are proud to be a King’s Award for Enterprise 2026 winner in the Innovation category, recognising its ongoing commitment to pioneering breakthrough security solutions that advance the industry. Trustpilot's independent customer feedback system provides authentic reviews about The Key Safe Company and our range of key safe products.
Outstanding customer support
Vom Unternehmen geschrieben
- We're commited to our customers!
- Need help and advice choosing a product? Our friendly team is here to help, whatever your question or query.
Free delivery available
FREE delivery available on orders over £30
Receive FREE delivery in 2-4 business days on all orders over £30.
Next working day mainland delivery, available for £4.99 on orders placed before 3pm GMT.
Kontaktinformationen
Unit 4-5 Nunnery Park, WR4 0SX, Worcestershire, Vereinigtes Königreich
- 03303630303
- hello@keysafe.co.uk
- keysafe.co.uk
4,8
Hervorragend
2022 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Antwort von The Key Safe Company
Hi Luke,
Thank you so much for your review! 😊
We're thrilled to hear you had an excellent experience and that you love the product.
Please don't hesitate to come back to us should you require any further assistance.
Exchanged my new faulty keys
Exchanged my new faulty keys are. But not helping in Cost of getting old unit off wall and new unit installed .(I have to employ someone at cost to do my work due to my disability)
24. April 2026
Antwort von The Key Safe Company
Thank you for your feedback, and we’re sorry to hear about the fault with your original key safe. We’re pleased we were able to arrange a replacement for you, however we completely understand your frustration regarding the additional installation costs involved, especially considering your circumstances.
Unfortunately, we do not offer a removal service for existing key safes. Our installation partners are specifically trained and insured to install new key safes only, and not to remove existing units from properties. This is because older or third-party key safes can vary significantly in how they have been fitted, and removal can sometimes cause damage to brickwork, render or surrounding surfaces. For safety, liability and insurance reasons, our installers are therefore unable to carry out removals.
We do appreciate you taking the time to share your experience and your comments will be passed on internally for review. Thank you again for your patience and support.
Antwort von The Key Safe Company
Hi Michelle, thank you for taking the time to leave us a 5 star review!
I will pass on this to your installer. Glad that you have had a great experience so far.
Please don't hesitate to come back to us should you require any further assistance!
Antwort von The Key Safe Company
Hi Hilary, thank you for taking the time to leave us a 5 star review!
Great to hear that your C500 arrived quickly and is just what you needed!
Please don't hesitate to come back to us should you require any further assistance!
Solid and secure
The website was easy to use and gave clear and concise descriptions to enable you to choose which model meets your requirements. Delivery was prompt and the installation followed quickly. Had problems setting up the combination keys and the customer service were very helpful. Feels very secure and solid and is easy for users to use.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von The Key Safe Company
Hi,
Thank you so much for your fantastic 5 star review! 😊 We’re really pleased to hear that you found the website easy to use and the product descriptions clear.
It’s great to know that delivery and installation were smooth and prompt. We’re also glad our customer service team could step in and help you get everything set up properly. They’ll be happy to hear your kind words!
Most importantly, it’s brilliant to hear that you’re feeling confident in the security and finding it easy to use day-to-day 🔐. That’s exactly what we aim for.
Thanks again for taking the time to share your experience!
Easy to order & delivery very quick
20. April 2026
Antwort von The Key Safe Company
Hi Angela, thank you for taking the time to leave us a 5 star review!
I will be sure to pass on this to our website team and delivery providers.
Please don't hesitate to come back to us should you require any further assistance!
Very good communication via customer…
Very good communication via customer service team.
20. April 2026
Antwort von The Key Safe Company
Hi Kim, thank you for taking the time to leave us a 4 star review!
I'm glad to hear you had a good experience with our team.
Please don't hesitate to come back to us should you require any further assistance!
Very satisfied with the service and the…
Very satisfied with the service and the key safe, easy to use
Thank you MARTIN WENSLEY
20. April 2026
Antwort von The Key Safe Company
Thank you, Martin, for your lovely review. We’re delighted to hear that you’re very satisfied with both the service you received and your key safe.
It’s great to know you found it easy to use, as providing secure products with a simple user experience is always our aim.
Thank you again for choosing The Key Safe Company — we truly appreciate your support.
Antwort von The Key Safe Company
Thank you, Simon, for your fantastic review. We’re delighted to hear that you really rate the key safe and found it easy to install and set up.
Making our products simple to use while delivering dependable security is always our goal, so it’s wonderful to know it has been the perfect fit for you.
Thank you again for choosing The Key Safe Company — we truly appreciate your support.
Great product (although not yet used)!
Great product (although not yet used)!! Prompt delivery and efficient communications.
16. September 2025
Antwort von The Key Safe Company
Thank you for your great review. We’re delighted to hear that you were pleased with the product, along with our prompt delivery and efficient communication.
Even though you’ve not yet had the chance to use your key safe, we hope it proves to be an excellent choice once installed and in use.
Thank you again for choosing The Key Safe Company — we really appreciate your support.
The lock arrived really quickly
The lock arrived really quickly, the instructions were very easy to follow and there were videos as well if needed. It looks much better than the old one that I had in place and of course it’s much safer than the old one. I should’ve done this from the very beginning, but I now know that my house is secure as I’m my keys because of this amazing box.
17. April 2026
Antwort von The Key Safe Company
Thank you, Keith, for your fantastic review. We’re delighted to hear that your key safe arrived quickly and that the instructions were easy to follow, with the videos providing extra support if needed.
It’s wonderful to know the new lock looks better than your previous one and, most importantly, gives you greater peace of mind about the security of your home and keys. That confidence is exactly what we aim to provide.
Thank you again for your kind words and for choosing The Key Safe Company.
Great product great service great company!
As usual, excellent service from the Keysafe company. The Keysafe I ordered arrived beautifully packaged the next day. it is the fourth one I’ve had and I am confident it will perform outstandingly as the other three have done.
16. April 2026
Antwort von The Key Safe Company
Thank you, Simon, for your fantastic review and continued loyalty. We’re delighted to hear that, once again, you received excellent service and that your latest key safe arrived beautifully packaged the very next day.
It means a great deal to know this is your fourth key safe from us and that your previous three have performed so well. Repeat customers like you are the highest compliment we could receive, and we truly appreciate the trust you place in us.
Thank you again for choosing The Key Safe Company — we look forward to helping you again in the future.
Keysafe as described but code setting not easy
Product as described. Installing was ok. The template is in paper form and needs to be cut out of the instructions. But getting the code sorted was quite difficult, even with instructions ,and took a while, hence 4 stars. Would advise anyone not DIY savvy to consider getting it installed professionally. Delivery of item was prompt.
14. April 2026
Antwort von The Key Safe Company
Thank you for your review and for taking the time to share such detailed feedback. We’re pleased to hear that the key safe was as described, installation went smoothly, and delivery was prompt.
We also appreciate your honest comments regarding the paper template and the code-setting process. We understand that setup can feel a little tricky at first, and feedback like yours is incredibly helpful as we continue to improve our instructions and overall customer experience.
Your suggestion about considering professional installation is a valuable one and may be very helpful for other customers too. Thank you again for choosing The Key Safe Company.
Antwort von The Key Safe Company
Thank you, Sus, for your great review. We’re delighted to hear that you found the product strong, secure, and well made.
Providing high-quality, reliable key safe products is always our priority, so it’s wonderful to know we met your expectations.
Thank you again for choosing The Key Safe Company — we really appreciate your support.
Delivered as stated
Delivered as stated. I paid extra to have it installed on outside wall and the guy came 3 days after delivery. Explained how to use it. So a well done to everyone.
23. März 2026
Antwort von The Key Safe Company
Thank you for your lovely review. We’re delighted to hear that your order was delivered as promised and that the installation was completed promptly just a few days later.
It’s also great to know the installer took the time to explain how to use your key safe, helping make the whole experience smooth and straightforward.
Your kind words mean a lot to the whole team, and we’ll be sure to pass on your feedback. Thank you again for choosing The Key Safe Company.
Prompt order and delivery service
Prompt order and delivery service
Thought product would store the fob and key easily but with the ring the key was too long and we have to ring fob and key together. Very pleased to get away from combination. This is third key safe I have fitted in three years. Key press is not as precise as I would like especially as this is for carer access. Love the turn key open brilliant. Hope it is resilient time will tell. Excellent service in ordering despatch and delivery brilliant thanks
15. April 2026
Antwort von The Key Safe Company
Thank you for your detailed review. We’re delighted to hear that you were pleased with the ordering process, dispatch, and delivery service, and that the turn-key opening feature has been a real positive for you.
We also appreciate your honest feedback regarding the internal space, key press precision, and suitability for storing the fob and key together. Insights like yours are incredibly valuable, especially when the key safe is being used for important carer access. We understand how important reliability and ease of use are in those situations.
It’s great to know this is your third key safe and that you chose us for your latest purchase. We truly appreciate your trust and hope the product continues to perform well over time. Thank you again for choosing The Key Safe Company.
Good service; police approved key safe
I was directed to The Key Safe Company when searching for a police-recommended secure key safe. The online details were clear and detailed. I ordered and the key safe was delivered promptly. It comes with masonry fixings and clear instructions on setting the code and fixing. Great!
15. April 2026
Antwort von The Key Safe Company
Thank you for your fantastic review. We’re delighted to hear that you found us while searching for a police-recommended secure key safe and that our online information was clear, detailed, and helpful.
It’s also wonderful to know your order arrived promptly and that the included masonry fixings and setup instructions made everything straightforward. We always aim to provide both secure products and a smooth customer experience from start to finish.
Thank you again for choosing The Key Safe Company — we really appreciate your support.
The product is great
The product is great - strong and easy to use.
I paid extra for the fitting service but it took about 3 weeks for this to be completed so it was a good job that I wasn’t in a hurry!
20. März 2026
Antwort von The Key Safe Company
Thank you, Pamela, for your review. We’re delighted to hear that you’re pleased with the product and found it strong and easy to use.
We’re sorry to hear that the fitting service took longer than expected to be completed, especially after paying for the additional service. We understand how frustrating delays can be, and we appreciate your patience while this was arranged.
Your feedback is very valuable and helps us review our installation service to ensure a smoother and quicker experience going forward. Thank you again for choosing The Key Safe Company.
Helpful information prior to purchase
Helpful call, prior to purchase, with someone knowledgeable about the product that I was considering, which contributed to my decisionmaking.
We haven’t yet installed the safe though. So I can’t yet comment on how it functions in situ.
14. April 2026
Antwort von The Key Safe Company
Thank you, Mrs Talbot, for your thoughtful review. We’re delighted to hear that the call before your purchase was helpful and that our knowledgeable team member could provide the information you needed to support your decision.
We believe choosing the right key safe should come with clear guidance and honest advice, so it’s wonderful to know this made a difference.
We hope installation goes smoothly and that the safe performs just as well once in place. Thank you again for choosing The Key Safe Company.
Antwort von The Key Safe Company
Thank you for your excellent review. We’re delighted to hear that you were pleased with both our customer service and delivery.
Providing a smooth experience from order to arrival is always our goal, so it’s wonderful to know we met your expectations.
Thank you again for choosing The Key Safe Company — we truly appreciate your support.
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