KIPFERL Bewertungen 

134
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a vegan sachertorte for my bf birthday. The cake is very nice, and flavour well balanced. Also, I had a great experience with the customer service. Initially I had ordered the non vegan sac... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Have ordered a few times now, the cakes are delicious and we also like the Styrian pumpkin seed oil. The customer service is exemplary. We look forward to trying their restaurant in the future

Bewertet mit 5 von 5 Sternen

Lovely moist sponge and apricot jam covered in a thick layer of yummy chocolate. For anyone looking for a quality chocolate experience I highly recommend this Austrian specialty. The best Sacher T... Mehr ansehen

Bewertet mit 5 von 5 Sternen

What a find; I’m really impressed with this shopping experience. I had a couple of questions which were quickly answered and Helmut was friendly and helpful. I’ve bought a selection of jams, mustard... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Tortenbäckerei
  2. Österreichisches Restaurant
  3. Weinhandlung

Vom Unternehmen geschrieben

Austrian Cakes, Wines and Delicatessen - delivered U.K. wide. Celebrating Austrian hospitality since 2003. Through our website www.Kipferl.co.uk we offer a wide range of authentic, hand made Austrian Cakes, the widest range of fine Austrian Wine, and lot of unique Austrian Delicatessen like Mozartkugeln, Mannerschnitten and Almdudler.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

134 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(134)

34 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The cake I ordered for my grown…

The cake I ordered for my grown daughter's birthday arrived on time and well packaged. It was beautifully decorated and was absolutely delicious. Everyone loved it. Thank you for a shopping delight Kipferl.

23. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Linda, thank you for the 5 stars and I am super happy your daugher's birthday cake arrived on time and was well received.
We hope to be able to bake for you again in the future !
Best
Hubert

Bewertet mit 5 von 5 Sternen

Outstanding Service and Yummy Treats!

I have ordered twice from Kipferl and I am happy to report that their cupcakes are absolutely lovely and the service I have received is nothing short of outstanding! I had mine delivered all the way to the bottom of Cornwall. Filled with flavour, their bakes are perfect for any occasion! Thank you!

15. Jänner 2025
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Vielen Dank Christopher, I am so happy you enjoyed our cupcakes and that they arrived well in Cornwall !
All the best
Hubert

Bewertet mit 1 von 5 Sternen

Terrible

Terrible. Absolutely terrible and I’m never coming back to this place. The waitress was awful in insisting that the table was needed back within an hour. She was pushy and horrible about it. It totally spoiled a very special ocasión. Your policies are not made clear on your website and your staff is awful. Never coming back here and would never recommend this place to anyone. The cake was terrible as well. Zero stars."

12. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The order never arrived

The order never arrived. DHL advised that delivery would be done, and then disappeared off the face of the earth.
The company was receptive and apologised, and promised to re-bake order and send to me the next week.
That never happened. When I asked when order would arrive,I was told that they had done other orders and would do mine the following week.
After 2 weeks, I cancelled.

12. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thx for taking the time to write a Trustpilot review Jenne, unfortunately in rare cases DHL lets us down and the orders don't arrive. Because this happened in the most busy time of the year unfortunately I wasn't able to immediately send you the cupcakes you ordered, and when I managed to find a slot you did not want them anymore. Hence we fully refunded you, and we are sorry for this. Regards, Hubert

Bewertet mit 5 von 5 Sternen

A truly triumphant torte!

This was an experience rescued in the end by the skill of the good artisans at KIPFERL.
I ordered the largest Sachertorte on 28/11/24. It was prepared and then made available for collection on 04/12/24 by the courier for delivery overseas within the British Isles on 06/12/24. What I forgot to allow for was Black Friday & Cyber Monday, but it might have worked were it not for the dramatic appearance of Storm Darragh.
The cake was delivered eventually in the late afternoon of 09/12/24. “Will it be ok to eat now?” asked the driver. He/we needn’t have worried. It’s the biggest, bestest, moistest, thickest chocolate covered Sacher ever! You know the theory that a lot of cooked dishes taste better after the day they’re cooked - well, it can also apply to cake baking. The Sachertorte ordered from Sacher or Demel in Vienna are often quite dry. The KIPFERL version does not need ‘schlagobers’ to slide it down. It is in perfect balance. It’s actually brilliant with a light whisky although you’re welcome to try it with an Eiswein or a Tokaji. Oh, I nearly forgot - blame the sugar rush - it arrived in near perfect condition.

9. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much Mr. Ross for the kind reviews and I am glad everything went well at the end. We hope we can bake another Torte for you soon again ! Best, Hubert

Bewertet mit 5 von 5 Sternen

Delicious sachertorte

Delicious sachertorte, beautifully hand decorated fir a birthday

4. Dezember 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the 5 stars, our Sacher Celebration Cake is one of our most popular items and I a really glad you enjoyed it.
All the best
Hubert

Bewertet mit 5 von 5 Sternen

Homemade traditional taste

The cakes I ordered were made with quality ingredients; you can taste the quality. They were delivered promptly and well packed. Will be ordering regularly, there are many items yet to try.

13. November 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Angeliki, so good to hear you enjoy our cakes. We put a lot of love and effort into making them and it is a pleasure to hear when people are happy with them.
Best
Hubert

Bewertet mit 5 von 5 Sternen

Purchased quite a few cakes from…

Purchased quite a few cakes from Kipferl, they are absolutely delicious and amazing flavours from Austria. Brings back wonderful memories of my visits to Austria.

17. November 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you very much Jackie for taking the time to leave a review, this is exactly what we aim for. We hope to be able to be at your service again soon.
Best, Hubert

Bewertet mit 5 von 5 Sternen

Wonderful wedding favours

The Kipferl team designed some beautiful Lebkuchen wedding favours for our recent wedding. They were beautifully iced with the date of our wedding and our names. All the guests were thrilled. We would highly recommend his restaurant and cake making skills.

2. November 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Ceci, it was a pleasure to be part of your wedding, thank you very much for your order and for taking the time to leave a review here.
Best, Hubert

Bewertet mit 5 von 5 Sternen

Spectacular cakes for wedding

Hubert and Kipferl made us a variety of cakes for our wedding which went down a treat! We and our guests loved the quality and the selection - Esterhazy was a particular favourite as was the Apple Strudel. Communicating about the order was easy and the delivery happened just as expected. We were so happy with the choice to use them and will do so for many occasions to come - Vielen Dank Kipferl!

2. November 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Jessica, I am so glad we were able to be part of your wedding, and that the cakes were enjoyed. All the best and hope to be able to serve you again soon.
Best Hubert

Bewertet mit 5 von 5 Sternen

I love everything about Kipferl

I love everything about Kipferl. Eating in the restaurant is a joy - all of my favourite Viennese food, wine and treats. The staff are so friendly and helpful. I order wine and cakes to be delivered to family outside London and everything always goes smoothly. Thank you Kipferl - I am grateful for you and look forward to visiting again next week!

7. November 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Lottie, thank you so much for the kind words and the 5 stars. We try our best and when we get feedback like yours it makes us extra happy.
Hope to see you soon again
Hubert

Bewertet mit 5 von 5 Sternen

KIPFERL understands customer service

KIPFERL understands customer service. I rang to put in my order as I wanted to enquire about the possibility of a few changes to suit our event. No problem at all. We were so impressed with the packaging of the cakes, they arrived in perfect condition. The cakes were outstanding, obviously made with the best ingredients. We will be ordering more.

1. November 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Sharon, thank you so much for the review, whenever we can accommodate customers requests we try our best to make it happen. Glad you enjoyed the cakes and we hope to be able to send you more soon.
Best
Hubert

Bewertet mit 5 von 5 Sternen

Ordered the chestnut cake for my…

Ordered the chestnut cake for my colleague. It was delicious! Not too sweet and good balance of flavours.

24. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Saad, thank you very much for taking the time and leave a review. Our cakes tend to be less sugary and sweet than many other cakes served in the U.K., which means that the other flavours from high quality ingredients we use are more prominent. Really glad you liked the Maronitorte and we hope to be able to bake for you again soon.
Best
Hubert

Bewertet mit 5 von 5 Sternen

Highly recommended

The cakes were delicious, the customers service was great (I just had a couple of enquiries about delivery) and the home delivery service is fantastic and great value. Highly recommend!

11. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Andrew, thx a lot for your review, whenever we can help we try our best, glad you enjoyed our cakes
Best
Hubert

Bewertet mit 4 von 5 Sternen

nice vegan Sachertorte

The cake was enjoyed by all my friends (perhaps it could have been a bit more moist?)-delivery was good.
Would like to see more vegan items for sale.

15. Oktober 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Hello Hella, making cakes without egg is a real challenge, but we will continue to work on widening our range of vegan cakes, thank you for taking the time and leaving a review.
Best
Hubert

Bewertet mit 5 von 5 Sternen

I recently tried Kipferl Marble Cake…

I recently tried Kipferl Marble Cake and I must say, it was absolutely delicious! This cake is hands down the best in London. The marble cake’s flavor was rich, and the texture was perfectly moist.

Not only was the cake amazing, but I also appreciated that Kipferl uses recyclable packaging for delivery. It's great to see a company that cares about the environment as much as they do about their delicious treats.

Overall, I highly recommend Kipferl Marble Cake for anyone looking for a tasty and environmentally conscious dessert option. You won't be disappointed!

25. September 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for this lovely review and the 5 stars, I am really happy you enjoyed our Gugelhupf! We hope to be able to bake for you again soon
All the best
Hubert

Bewertet mit 5 von 5 Sternen

GREAT Sachertorte

GREAT Sachertorte. We always treat ourselves to Kipferl for a special occasion and it never disappoints!

25. September 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the feedback, and glad you like our Sachertorte.
All the best
Hubert

Bewertet mit 5 von 5 Sternen

Personalised cakes

I have now ordered my second Sachertorte as I wanted a personalised cake. Each time this arrived promptly on the date I had indicated and each time the cake has been superb. I have had many comments on how nice they are and will now use Kipferl as my go to place for ordering personalised cakes.

20. September 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Catherine, thank you so much for the review, our celebration cakes are very popular and I am glad that you and your friends liked them.
Best
Hubert

Bewertet mit 5 von 5 Sternen

Reminds me of our trip to Vienna.

Absolutely brilliant Company. Kept me well informed regarding the delivery. We ordered from Kipferl for the first time. Packaging was excellent. The chocolate cake was moist and delicious and kept it in the fridge for 3 days. Will go through all the cakes in due course. Depends on my waistline!!

9. September 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the kind words, this is really what we aim for and when we get it right it makes us even more happy.
All the best
Hubert

Bewertet mit 5 von 5 Sternen

Vegan Jewish Apple Cake

Item arrived promptly and well packaged. I was in desperate need of quality vegan baking, and this is well outside my skill set. I am pleased to report that this gloriously sticky cake, served with Swedish Glace vegan ice cream, went down extremely well. Seconds all round. And no, I couldn't tell it was vegan. Highly recommended for anyone needing a vegan treat.

14. August 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the feedback and the 5 stars. It took us a really long time to come up with something that matches the quality of our other cakes but is 100% plant based, and I am delighted that you like our Vegan Apple Cake as much as we do.
Best
Hubert

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