KIPFERL Bewertungen 

134
TrustScore 4.5 von 5

4,6

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I ordered a vegan sachertorte for my bf birthday. The cake is very nice, and flavour well balanced. Also, I had a great experience with the customer service. Initially I had ordered the non vegan sac... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Have ordered a few times now, the cakes are delicious and we also like the Styrian pumpkin seed oil. The customer service is exemplary. We look forward to trying their restaurant in the future

Bewertet mit 5 von 5 Sternen

Lovely moist sponge and apricot jam covered in a thick layer of yummy chocolate. For anyone looking for a quality chocolate experience I highly recommend this Austrian specialty. The best Sacher T... Mehr ansehen

Bewertet mit 5 von 5 Sternen

What a find; I’m really impressed with this shopping experience. I had a couple of questions which were quickly answered and Helmut was friendly and helpful. I’ve bought a selection of jams, mustard... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Tortenbäckerei
  2. Österreichisches Restaurant
  3. Weinhandlung

Vom Unternehmen geschrieben

Austrian Cakes, Wines and Delicatessen - delivered U.K. wide. Celebrating Austrian hospitality since 2003. Through our website www.Kipferl.co.uk we offer a wide range of authentic, hand made Austrian Cakes, the widest range of fine Austrian Wine, and lot of unique Austrian Delicatessen like Mozartkugeln, Mannerschnitten and Almdudler.


Kontaktinformationen

4,6

Hervorragend

TrustScore 4.5 von 5

134 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

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Hat 66 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Monat

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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,6

Alle Bewertungen

(134)

34 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

The best Viennese Sachertorte

such an easy website to order, a lovely choice of cakes. The Sachertorte cake and small cakes were delicious. I ordered for a party at the weekend and they were such a success. I shall certainly be ordering from Kipferl again.

17. August 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Vielen Dank Mary, I am so happy that you enjoyed our Sachertorte, it is our most popular product and I am very proud of it.
Best
Hubert

Bewertet mit 4 von 5 Sternen

The cake was good as usual

The cake was good as usual, however there was some minor damage around the perimeter due to transit.

6. August 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Hello, thx for taking the time to leave a review and I am delighted you like our cakes. Unfortunately we are in the hands of 3rd party transport companies when it comes to delivery and sometimes they let us down. We always try our best though to fix this or make it up to customers when it happens.
Best Wishes
Hubert

Bewertet mit 5 von 5 Sternen

I have ordered Kipferi Austrian…

I have ordered Kipferi Austrian Apple 🍎 cake it's the height of luxury full of flavour and Apples and i can taste cinnamon 😋 as well want a joy it is to take a portion Kipferi Austrian Apple cake in my lunch box it makes my day with that ray of sun shine to sit down and enjoy my Austrian Apple cake well done Kipferi , regards Katherine 😊

18. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much Katherine for the great feedback, we are delighted that you like our Apple Cake !
Best
Hubert

Bewertet mit 5 von 5 Sternen

The atmosphere at Kipferl is fantastic…

The atmosphere at Kipferl is fantastic and the food to match. It is like being in Austria when you eat here. I also purchase pumpkin seed oil from Kipferl, usually 6 bottles at time. This oil makes a salad taste wonderful and is very, very healthy. This online purchase is so easy and always reliable. It is a brilliant way to have taste of Austria all year round. Thank all at Kipferl

7. Juni 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Peter, we are so happy that you like Kipferl, and the pumpkin seed oil from Styria in the south of Austria is definitely one of our most unique products. Thank you for sharing your experience.
Best
Hubert

Bewertet mit 1 von 5 Sternen

This place call few cake as austrian…

This place call few cake as austrian but it is fake. They blocked me on Facebook when I told it them. Esterhazy cake is hungarian and not monarch cake. For example the samosa never will be english food.
Absolutely Habsburg policy at their.
0 star
Ok. I give more information about Kipferl. They complained my experience here.
Unacceptable behaviour.

9. Mai 2024
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

In Praise of Kipferl …

The staff bent over backwards to rectify some technology issues that I exoerienced when buying a special Birthday Present for a friend.
Friendly, apologetic and super efficient and very quick to offer a gesture of goodwill which was appreciated

16. April 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much Sara for the kind words and the 5 stars, we are a small family business but we try everything to make sure customers enjoy our products.
All the best
Hubert

Bewertet mit 5 von 5 Sternen

Austria at your fingertips …

First class cakes coupled with a first class service. If you are looking for something to impress your guests look no further.

22. März 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the 5 stars and the kind words Mrs Bull, this is exactly what we are aiming for. Best
Hubert

Bewertet mit 5 von 5 Sternen

Great service and cakes.

5. März 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the 5 stars Rosie, glad you enjoyed your cakes from Kipferl.
Liebe Grüsse
Hubert

Bewertet mit 5 von 5 Sternen

Yummy cake!

My friend ordered wine and an apple cake. We had a piece of the cake this afternoon and it was delicious! She will keep the wine for later-I think I might be invited to taste a bit as well. H. was really impressed with every aspect of her order.

21. Februar 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for sharing your experience, we are looking forward to being at your service again soon.
Best
Hubert

Bewertet mit 5 von 5 Sternen

Fresh cakes & named delivery date

I ordered some fresh cakes to arrive today & when DHL didn’t look like they were going to deliver for the birthday treat this evening their member of staff helped sort this out so they came on time. They liaised with me personally. They were really lovely & I am eternally grateful

16. Jänner 2024
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Georgina, thank you so much for the 5 stars and the kind words, we are always happy to help where we can.
Liebe Grüsse
Hubert

Bewertet mit 2 von 5 Sternen

Bang average

Not great quality cake, cramped and rude staff. Not worth the trip at all, many better bakeries nearby and around London.

20. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Paul, sorry to hear you did not enjoy our cakes. We make them all fresh on site only using natural ingredients, and the overwhelming majority of our customers seems to like them. Would be great if you could give us another chance.
Best
Hubert

Bewertet mit 4 von 5 Sternen

Excellent cakes and good customer…

Excellent cakes and good customer service, DHL let me down by one day but everything arrived in good condition and Kipferl responded instantly to my query. Will use again.

23. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Toni, thx a lot for the review, as most small businesses we have to rely on a large courier company for our deliveries, and after trying out pretty much all of them DHL seems to be the "least bad" one. We are always there to help and if something goes wrong with the delivery we will make it up for our customers.
Bis Bald, Beste Grüsse
Hubert

Bewertet mit 5 von 5 Sternen

Let Us eat Cake

I order on line for delivery to Manchester and have done for a number of years. I have ordered every cake on the list and each time I am amazed by the quality and taste.
This Christmas I have just received my Esterhazy which is unbelievable and my favourite.
I would recommend anyone to try them as I am sure you won't be disappointed no matter which cake you order.

22. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Shaun, thx a lot for the review and the 5 stars, always a pleasure to be able to send you one of our cakes.
Liebe Grüsse
Hubert

Bewertet mit 5 von 5 Sternen

Cakes always delicious and packing was…

Cakes always delicious and packing was first class, and on time, as ever

20. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Thank you so much for the feedback, we try our best although DHL sometimes lets us down with the delivery, very happy you enjoy our cakes,
Liebe Grüsse
Hubert

Bewertet mit 1 von 5 Sternen

Tiroler Christmas Stollen

Just received delivery of a 0.6kg Tiroler Christmas Stollen - Christstollen. Delivery was a day earlier than requested. The stollen is slightly burnt, hard as rock with only the icing sugar and marzipan palatable. A major disappointment. I had a stollen delivered last year from Germany which was perfect, lesson learned.

19. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Brian, sorry you did not like our Stollen. Tiroler Stollen is slightly different from the one our German neighbours make, it is dryer and more solid, but obviously should not be burnt. I will get in touch with you to see how we can make this up for you.
Best
Hubert

Bewertet mit 1 von 5 Sternen

AWFUL and definitely NOT authentic!

My partner treated me to a birthday meal at Kipferl as one of my fave dishes is Käsespätzle wit Kartoffel salat (Potato salad). My partner is from the Voralberg area where this dish originates so is a must whenever we visit.

My partner had the soup of the day which was watery and tasteless - saved only by the few sourdough bread slices.

The celebratory dish should have been the Käsespätzle! OMG this was the WORST Käsespätzle I have EVER tasted. It is a dish we know well and eat often when in Voralberg, Austria. Käsespätzle is made with a specific dough recipe and has 4 types of cheese (made only in Voralberg) generously spread over the spätzle and melted. The Käse (cheese) was definitely NOT what was used and is an essential ingredient in the dish and therefore the distinct aroma of the cheese totally missing. The spätzle should be well formed kernels of dough, light and pillowy.. this was soft and mushy and all it tasted of was EGG!!!!! The presentation and taste were absolutely awful.

The kartoffel (potato) salad failed to delight too. What was presented was a lazy, sloppy salad made of thick rounds of boiled potato swimming in dressing. This would never be served this way in an AUTHENTIC Austrian restaurant or home in Voralberg!

During the meal not one member of staff asked how the food was... did they know that it was awful and that we were being ripped off?

Needless to say my Kirferl birthday lunch was ruined.

We are both disappointed and angry at this awful experience and NEVER again will we eat there... what a WASTE of MONEY and what they promise on their menu in terms of authentic Käsespätzle and kartoffel salat is definitely NOT what they provide.

1. Dezember 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Salma, to be honest I am a bit lost for words regarding your review. I am from Tirol myself, and one of my restaurant managers is from Vorarlberg, we both grew up eating Käsespätzle and we both have it at least once a week here at Kipferl, it is one of our most authentic and popular dishes here. Maybe something went wrong in the kitchen, and I would love to make this up to you if you can get in touch with me, my email is Hubert(at)kipferl.co.uk
Liebe Grüsse
Hubert

Bewertet mit 3 von 5 Sternen

Arrived badly damaged again..,.

To be fair they have refunded immediately so I have given them two extra stars

Update the replacement cakes arrived today having sat in a van overnight because of delivery failure yesterday ( we were in).
They are again terribly damaged and look nothing like the ones on the website

The cakes are nice but arrived badly damaged. I contacted the firm twice with photos they didn't respond immediately but did when I put it on here immediately offered to send new cakes

8. September 2023
Bewertung ohne vorherige Einladung
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Antwort von KIPFERL

Angela, unfortunately as I mentioned your emails have ended in our spam folder hence we weren't able to help you. Glad we managed to sort now,
Best
Hubert

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