I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Mehr ansehen
Unternehmen hat geantwortet
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Mehr ansehen
Unternehmen hat geantwortet
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Kontaktinformationen
Darenth Road, N16, London, Vereinigtes Königreich
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,0
Gut
221 Bewertungen
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delivered in the time given & really…
Delivered in the time given & really pleased with product
Very easy to order
5. Jänner 2026
Perfect replacement pan
Perfect replacement milk pan for the one my husband lost. My original 5 piece Artame set were bought on about 1991 and are still in brilliant condition. Himself threw away or left outside the milk pan so I was very pleased to find such a perfect replacement. Good price for great quality
8. Jänner 2026
Bewertung ohne vorherige Einladung
Easy to order
Easy to order. Easy to pay for. Next day Free delivery!
Excellent Service
5. Jänner 2026
Bewertung ohne vorherige Einladung
product never arrived
ordered a bbq 28/11/25.
received an email after i chased that that it will be here before christmas (it still hasn’t arrived)
tried calling, emailing, using the chat service and no response.
29. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Hi China,
We appreciate your feedback, but we want to clarify that we currently do not have any information identifying you as a customer. To assist you better, please contact us at cs@kitchway.co.uk or call us at 020 3519 0267, and include your order number so we can address your concerns more effectively. Thank you!
Yours sincerely,
Joe A.
Kitchway forgot to calculate a 30% tax…
Kitchway forgot to calculate a 30% tax on top of the offered price. That was bad surprise we could not expecting . We reported this to them without any reaction. That is not fair and we will never again order something at this company and recommend everyone to do the same.
10. Dezember 2025
Antwort von Kitchway
Hi Norbet,
Thanks for taking the time to leave a review.
I completely understand your frustration.
To clarify for INTERNATIONAL Orders, as stated on the shipping page, "all customs fees, import duties, and taxes are the responsibility of the customer and are not included in your order total."
Kind regards,
Joe A.
Price efficient
Well organised, well priced and efficient delivery
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Thanks, Janus, for your kind review. We look forward to serving you again.
Awful
Awful, item not well quality and half of the item broken when I was receiving order, still no response about issue..
30. November 2025
Antwort von Kitchway
Hi Gary,
Thank you for taking the time to review this matter.
For clarification, upon checking our records, we can confirm that we proactively communicated with you to arrange either a replacement or a refund, and the refund has now been processed.
We appreciate the opportunity to resolve this. As soon as you notified us of the damage, we responded promptly and offered our standard solution: a replacement. Shipping fragile items like crockery always carries a risk of damage during transit, which is why breakages can occasionally occur, even with well-packaged, high-quality products.
Best regards,
Joe A.
Excellent speed of dispatch and…
Excellent speed of dispatch and delivery! Very good communication. Would recommend this seller and their products for quality.
20. November 2025
Good products and fast delivery!
Good products and fast delivery!
10. Oktober 2025
Bewertung ohne vorherige Einladung
Slow delivery
Item was fine and well packed, but it took 5 weeks to deliver an item that was claimed to be on stock
31. Oktober 2025
Bewertung ohne vorherige Einladung
Came on time
Came on time, product was as described. All in all a very good experience.
21. Oktober 2025
Great product- and great overall experience.
Great product- coffee cups and saucers first class. Really easy to deal with. Very efficient.
16. Oktober 2025
The order was never delivered!
The order was never delivered.
I sent an email, but I don't get a response.
5. Oktober 2025
Good quality fast delivery.
The goods were of very good quality & arrived very promptly. Thank you!
6. Oktober 2025
Good communication and quick delivery
Good communication and quick delivery. Customer service very helpful and professional. Thanks
30. September 2025
Antwort von Kitchway
Hi Zahid,
Thank you for your 5-star review; it is greatly appreciated, communication and fast delivery is what we aim for,
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
You let yourselves down - Actually being able to speak to a human…
Actually being able to speak to a human person was excellent- he was very helpful and able to assist me in ordering because I’m technically challenged, mild school. We arranged for the item to be unpacked and moved into place as my husband and I are pensioners. Unfortunately, the people delivering did not honour this arrangement, and advised my husband that they only deliver items. It was very disappointing. Hence the lower star score.
29. September 2025
Ordering was easy. Happy customer
Ordering was easy.I’m very pleased with the quality and the price of the items. Delivery was very fast too
25. September 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Hi,
Thank you for your 5-star review; it is greatly appreciated. I am pleased to hear that you are satisfied with the price and that the fast delivery of the items is what we aim for.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent set of tongs
Great set of tongs, especially with the locking ring instead of the pull out mechanism. Lovely price and brilliant customer service where I made an error and it was very quickly sorted out. Highly recommend.
25. September 2025
Antwort von Kitchway
Hi Jan,
Thank you for your 5-star review; glad to hear that about the tongs. We're pleased that we met your expectations.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.