I had ordered something extra but it wasn't delivered, nor did I receive any information about why it wasn't included, and I didn't get a refund either. There were also extra costs for customs. So, no... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Love this tumble dryer. It’s very quick to dry, even on medium (a full washing machine load took 30 mins to be bone dry). Would never have a small domestic dryer again as these big American dryers are... Mehr ansehen
Unternehmen hat geantwortet
Received my order and couldn't be happier. Kitchway went above and beyond to find my order as DPD were sending it back. Good quality stirring paddle stainless steel, very robust and sturdy. Thanks for... Mehr ansehen
Unternehmen hat geantwortet
Customer Service very good Service very good Pricing reasonable delivery I would expect a bit quicker that is me I like next day deliveries or 2 days if possible as I am last minute person... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Kitchway supplies high quality wholesale kitchenware, barware and restaurant supplies to businesses across the UK at truly affordable prices with super-fast shipping
Kontaktinformationen
Darenth Road, N16, London, Vereinigtes Königreich
- 020 3519 0267
- cs@kitchway.co.uk
- kitchway.com
4,0
Gut
221 Bewertungen
Hat 69 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fast en good communication for my…
Fast en good communication for my package to Belgium
17. September 2025
Antwort von Kitchway
Hi Van,
Thank you for your 5-star review; it is greatly appreciated, I'm happy to hear that your order arrvied fast.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great service prompt delivery
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Hi Shyam,
Thank you for your 5-star review; it is greatly appreciated.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Excellent fast delivery and really…
Excellent fast delivery and really useful items (insulated soup cups) - highly recommended company
24. September 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Hi Marie,
Thank you for your 5-star review; it is greatly appreciated, happy to hear that you happy with the insulated soup cups.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Quality service
Quality products and service. Quick delivery and communication, i'd highly recommended and I'll definitely be using them again!
16. Juli 2025
Bewertung ohne vorherige Einladung
Few bits for my Pizza Shop
Bought a few bits for my pizza shop. Contacted them for advice on sizes in advance of purchase. Order, ship time and packaging were spot on!
20. August 2025
I ordered the Quarter Size Sheet Pan…
I ordered the Quarter Size Sheet Pan Cover to go with the Aluminum Quarter Size Sheet Pans, assuming they would be a perfect fit as they are both "Quarter Size." Unfortunately, the cover is a poor fit for the pan. The sizing is incorrect, making the pan cover unusable for the purpose it was purchased for.
I have attempted to contact customer service for a return and have not yet received a reply. This has been a frustrating experience.
3. August 2025
Antwort von Kitchway
Hi Khnsa,
Thank you for taking the time to leave a review. I am sorry to hear that the cover has not fitted the Pan. In the email we received from you, you did not mention anything about the cover not fitting the Pan, which is a shame, as that would help us speed up your return.
I can see that Joe responded to your email this morning, before you left this review. If you haven't seen the email, I suggest you check your junk folder.
We have sent you the return label.
I look forward to hearing from you,
Kind regards,
A
we are not happy the time i have one…
we are not happy the time i have one order nearly 7 days
4. August 2025
The return policy its very bad… you…
The return policy its very bad… you will get back almost anything and also customers service they will not answer to the emails
3. August 2025
Antwort von Kitchway
Hi Maria,
Thank you for taking the time to leave a review. To offer the lowest prices possible, we need to apply a restocking fee, and the customer must pay for return shipping when the item is unwanted for no specific reason.
I see that Joe responded to your email on the 6th, explaining the same, so I am unsure why you say we have not responded to your emails.
If there is anything I can assist you with, please contact us at cs@kitchway.co.uk.
Kind regards,
A
Order placed on 13th of July is still…
Order placed on 13th of July is still not delivered to EU country after 15 days.
21. Juli 2025
Antwort von Kitchway
Hi Adam,
Thanks for taking the time to leave a review. If you look at the tracking, you will see that your order is on its way.
Sometimes shipping to Poland can take longer than expected, and I apologise for that.
If there is anything else I can help with, please get in touch. I can see that Joe has been in contact with you.
Kind regards,
Anna C.
Great customer service
Great customer service. Easy ordering process. Will comment on the quality of items after receiving them.
5. Juli 2025
Bewertung ohne vorherige Einladung
My order was placed 6 months ago
My order was placed 6 months ago. And now it's supposed to be coming in. My inquiries have not been answered. Terrible, horrible and disgraceful service.
18. Juni 2025
Antwort von Kitchway
Hi Janne,
Thanks for taking the time to leave a review.
I apologise for the delay. As advised when the order was placed, the Pizza Tray Stands were on backorder, which caused the delay.
I can see that we kept you informed along the way. Unfortunately, the delay was out of our hands, for which we apologise. We're glad that these are already with you.
Please get in touch next time before you order, and we will make up for this.
Kind regards,
Anna C.
Antwort von Kitchway
HI Okan,
Thank you for your 5-star review; it is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to let us know.
We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Great products and service
Good communication, order arrived faster than expected. The glasses look and feel great.
4. Juni 2025
Antwort von Kitchway
HI Gyozo,
Thanks for your 5-star review, it is very much appreciated. We look forward to serving you again soon.
Kind regards
Joe - Kitchway Team
Willingness to supply a small order to…
Willingness to supply a small order to cover breakage
12. Mai 2025
Antwort von Kitchway
Thank you, Colin. We look forward to serving you again.
Kind regards,
A
Excellent service
Excellent service. 2 of the bowls arrived chipped but this was delt with extremely well
30. April 2025
Antwort von Kitchway
Hi Tim,
Thanks for leaving us a review, it's very much appreciated and helps us to keep on and improve.
We look forward to working with you
Abraham & Team,
Excellent customer service rearranging…
Excellent customer service rearranging delivery date.
Bed topper fitted well.
11. April 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Hi Cliff,
Thanks for leaving us a review. It's very much appreciated and helps us to keep on improving.
We look forward to working with you again.
Abraham & Team,
Good service and the stoneware…
Good service and the stoneware triangular saucers are great
7. April 2025
Highly recommended
Highly recommended, fair pricing, fast delivery and excellent customer service.
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Thanks, Will, it's greatly appreciated. We look forward to serving you again.
Kind regards
Kitchway Team
Great Product
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von Kitchway
Thanks, Peter, your feedback is greatly appreciated.
We look forward to serving you again.
Kind regards
Kitchway Team
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