Thankyou for your help Sophia, I really appreciate your support, help and guidance today, very easy to understand and helped explain things I wasn’t sure on. Made me at ease and a weight has been lift... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Nice and easy!!! Alex was just what you need when trying to resolve a financial situation he was very polite and offered me the best advice into a payment plan that was best for me, immediately put... Mehr ansehen
Unternehmen hat geantwortet
I made a call today around 3o’clock this afternoon I spoke to a really nice gentleman. He was very kind and understanding as I suffer with mental health he was very reassuring and made me feel very co... Mehr ansehen
Unternehmen hat geantwortet
The gentle man was polite, understanding and empathetic. He wasn’t aggressive or rude. Most conversations would last for a long time which creates stress but this gentleman handle it in a very quick... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Inkassoagentur
- auch in
- Inkassobüro
Über Lantern
Vom Unternehmen geschrieben
There are different ways to help customers become debt free, and at Lantern we happen to believe in doing it the right way, one that involves treating our customers with the empathy and respect they deserve.
We offer flexible repayments that suit our customers individual needs and we’re good at listening to problems and helping to find solutions.
Vom Unternehmen geschrieben
Kontaktinformationen
Protection House, 83 Bradford Road, LS28 6AT, Leeds, Vereinigtes Königreich
- 0113 887 6876
- lanternuk.com
4,8
Hervorragend
7944 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
The staff reached out to me very kind…
The staff reached out to me very kind and courteous .
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you Narendran for sharing your feedback.
Jimmy
Antwort von Lantern
Thank you Shazad for sharing your feedback, very much appreciated.
Jimmy
The person I was talking to was so kind…
The person I was talking to was so kind and let me take my time they helped me with paying what I can afford I did not have to more then I can was so friendly and helpful
28. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank You Joanne for such positive feedback and great to hear of your experience.
Jimmy
Online very easy to use and set up in…
Online very easy to use and set up payments sorted
Easier than expected
25. September 2026
Antwort von Lantern
That's great to hear, many thanks Claire.
Jimmy
Awful company
Awful company. So rude. Feel like you are just dealing with a robot. Disgusting
22. September 2026
Antwort von Lantern
Hi Gemma,
Thanks for taking the time to share your feedback.
I'm sorry to hear that your experience, I would like the opportunity to work with you towards a resolution.
I have sent you an email when convenient please reply to the email or contact us at customerfeed@lanternuk.com so we can discuss this further.
We value your feedback and appreciate the chance to address your concerns. I look forward to hearing from you soon.
Many thanks
Ash
Antwort von Lantern
Thank you for sharing your feedback, it's great to hear.
Jimmy
Customer service 100%
25. September 2026
Antwort von Lantern
Many Thanks for the feedback Stephen!
Jimmy
Extremely helpful and understanding…
Extremely helpful and understanding made it easy and comfortable to pay
19. Februar 2026
Antwort von Lantern
Thank you Owen for the feedback. Very much appreciated.
Jimmy
Antwort von Lantern
That's great to hear! Many Thanks
Jimmy
Zahid was very helpful and…
Zahid was very helpful and understanding to my needs when I called today to sort a payment plan. Thank you for yiur kindness
26. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you so much for sharing your feedback for Zahid. Your comments will be passed on!
Jimmy
Unsatisfactory delay in acknowledgement
I haven't recieved an up to date agreement or acknowledgement of today's phonecall. This included my payment card details and cvv. About as close to a scam as it gets. I am feeling very uncomfortable waiting for confirmation, and have transferred bank funds for protection.
This is very unsatisfactory.
And I don't yet have my confirmation number to log in and verify.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Simon,
Thank you for your feedback. I'm sorry to hear that you're feeling concerned following today's call.
To help us investigate this as quickly as possible, could you please provide your Lantern reference number by emailing customerfeedback@lanternuk.com?
Once we have your reference, we'll be able to review the details and look into the concerns you've raised regarding the call, confirmation, and account access.
We take customer feedback and security concerns seriously and will review the matter thoroughly once we receive your reference details.
Many thanks,
Kym
The lady explained everything so well…
The lady explained everything so well to me with know problems, she was so kind and very helpful. And I truly do appreciate everything the lady did, Thank you.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank You Linda for sharing your feedback. I'll make sure your comments are sent to the representative who handled your call.
Jimmy
Greate help after today's call.The…
Greate help after today's call.The young man I spoke to today was very understanding and helpful regarding the issue I had.
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thank you for sharing your feedback. Very much appreciated.
Jimmy
Very helpful staff great customer…
Very helpful staff great customer service really satisfied with the service provided 🌟🌟🌟🌟🌟💯
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks Dawn for sharing your feedback and great to hear such positive comments.
Jimmy
Really helpful with my debt
Really helpful with my debt. Thank you for the help
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Many Thanks Kosta for the feedback, that's great to hear!
Jimmy
They listen and support you
They listen and support you
25. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Many Thanks for sharing your feedback.
Jimmy
Good customer service
24. September 2026
Antwort von Lantern
Thank you Amy for providing your feedback, that's great to hear.
Jimmy
NO NOTICE OF ASSIGNMENT
Attempted to contact me for a balance they claim they have purchased from EE, But when challenged they admit over the phone they purchased the debt on the 18th Sep 2026 but from then to this date (24/09/2026) never issued a letter for a Notice of Assignment which they legally have to do to enable them to take over a debt of any kind that they purchase. Customer sevice was okay but the agent was struggling and really trying to convince me they have followed the process with no evidence.
Civil action to follow and reporting to regulators.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Hi Michael, Thank you for taking the time to share your concerns with us. We're sorry to hear that your experience has left you feeling frustrated and that you do not feel the process has been handled as expected.
At Lantern, we take all customer feedback seriously and appreciate you bringing these matters to our attention. We understand the concerns you have raised.
Our Customer Relations team is currently reviewing the points you have raised to ensure they are fully investigated. As part of this process, they will consider the information available and assess whether our procedures have been followed correctly.
We appreciate your patience while this review is ongoing. A member of the Customer Relations team will be in touch once they have completed their investigation and are in a position to provide a full response.
Kind regards,
Kym
Antwort von Lantern
Thank you Philani for using the service and appreciate the positive feedback.
Jimmy
Aaron was extremely helpful and done a…
Aaron was extremely helpful and done a great job communicating with me and the different options I have available. He showed compassion and sincerity. Thanks for all your help know it's appreciated.
24. September 2026
Bewertung ohne vorherige Einladung
Antwort von Lantern
Thanks Fabio for sharing your feedback and experience of Aaron. Very much appreciated.
Jimmy
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.