There was a significant mixup on the original order with this company- multiple orders made erroneously on their website. This caused me great distress & appeared as i ai owed a great deal of mo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
When i thought I had a billing issue I turned out to be wrong but the custumer service was still excellent and very responsive and understanding! I cannot wait for my mascara to get here! 😊 Thank you... Mehr ansehen
I use the silver mascara since this summer and love it. When i ordered more i september, it was delivered at the wrong adress. I was disapointed. But I had the most incredible support from the custom... Mehr ansehen
Zero Stars. I highly discourage anyone from purchasing from Lash Cosmetics. Following a mascara purchase on their site, I discovered additional unauthorized charges on my credit card. I attempted... Mehr ansehen
3,7
Akzeptabel
393 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
A great customer service
A great customer service. I had a query I emailed and was they was able to resolve the matter instantly. Would definitely use this service again. And the mascara is all they say it is. Thank you
27. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review!
We're delighted to hear that you had such a positive experience with both our customer service and our mascara. It's great to know that your query was resolved quickly and that the product lived up to your expectations.
Providing prompt support and high-quality products is what we strive for every day, so your kind words truly mean a lot to us.
Thank you for your trust and support. We look forward to serving you again!
Friendly and helpful
Very helpful in resolving my issue.
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thanks for your feedback :)
The customer service was exceptional.
The customer service was exceptional.
I am in NZ and do not ever order from overseas, just feel nervous about it.
Lash Cosmetics is overseas, which I didnt know until I had finished my purchase.
I have no hesitation in ordering from Lash Cosmetics in the future.
So helpful in all aspects.
Thank you so much
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review!
We're truly honored to have earned your trust, especially knowing you don't usually order from overseas. It's wonderful to hear that our customer service team was able to make you feel confident and supported throughout your experience.
Thank you for choosing Lash Cosmetics and for your kind words. We look forward to serving you again! 💕
Ordered almost 2 months ago
Ordered almost 2 months ago. They said it had been delivered. Checked again, asked neighbors even watched security camera footage. There wasn't a single delivery to my building the day they say it got delivered. Asked for refund, they offered to send another one, which still hasn't arrived. This was supposed to be a birthday present for my daughter. Birthday came and went, no mascara. Stopped responding to emails asking for tracking info. Wtf
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We're truly sorry to hear about your experience and understand how disappointing it must have been, especially since the mascara was intended as a birthday gift for your daughter.
Please send us your order number or the email address associated with your purchase so we can immediately review the status of your replacement shipment, provide an update, and work toward resolving this matter as quickly as possible.
We appreciate the opportunity to make this right.
Communications were excellent with this…
Communications were excellent with this company. I had an issue which was quickly and efficiently sorted to Jana.
5* rating well deserved!
10. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for your fantastic review! A special thank you for recognizing Jana's efforts. We'll be sure to pass along your kind words—she'll be thrilled to know her support made such a positive difference :)
Taking money from account without consent
I am only giving two stars because the mascara is actually really good.
However, upon ordering, they added extra charges that I did not agree to. Now, a month later, a purchase of 31.63 was taken out of my shop account/paypal without my consent. I know for a fact that i did not sign up for reoccuring purchases, as I dont do that and certainly wouldnt wihtout trying the product first. I have reached out to customer service and hope that this will be refunded and resolvd shortly.
25. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for taking the time to share your feedback.
We're glad to hear that you enjoyed the mascara, but we're sincerely sorry for the frustration and concern caused by the unexpected charge.
We understand how important it is to resolve billing concerns promptly. Our customer support team will review your account and your recent inquiry thoroughly and work with you to address the matter as quickly as possible. We appreciate you contacting us directly and giving us the opportunity to investigate and assist.
Mascara is amazing
Mascara is amazing, my lashes look fantastic. They also feel better, more softer. Definitely worth buying.
There was an issue with the non subscription, however after sending through an email Summer resolved for me. She was quick, efficient and courteous throughout her responses.
26. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review!
We'll be sure to share your kind words with Summer . It's also great to know that you are satisfied with your purchase of our Lash Cosmetics mascara :)
Thank you for choosing us and for taking the time to share your experience :)
It made my lashes longer for sure
It made my lashes longer for sure. When we finally got the service going I got my package I ordered fast. I wish that it was water proof but it wasn't!!! The two brushes are nice n easy to glide on ur lashes!! Over all its alright.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for taking the time to share your feedback!
Thank you for giving our product a try. We truly appreciate your support and feedback and hope to serve you again!
If I could give zero stars
If I could give zero stars, I would. They are such a scam company, they sign you up for subscriptions without you even clicking the box to agree. Then they will claim that you clicked it. They refuse to get full refunds back even though it's their Bots that cause these issues. This is the biggest scam company I've dealt with in quite some time. Don't waste your money or time. Just go out to a drugstore and pick up Cosmetics there because it will do the exact same.
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We’re sorry to hear about your experience and understand your concern.
We can confirm that your VIP subscription has been canceled and all related charges have been fully refunded. Please also note that the checkbox is not auto-ticked or pre-selected , as we do not sign up our members automatically.
We appreciate you bringing this to our attention and hope this resolves the issue for you.
I loved the product but unknowingly…
I loved the product but unknowingly signed up for a subscription. When my bank account showed a pending amount was to be taken out for my next shipment of mascara, I contacted this company, and they got onto it asap - very efficient and friendly. Problem fixed - no dramas. I will buy the product again.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review! It's especially rewarding to know that you'll be purchasing our mascara again. Your trust and support mean a great deal to us.
Thank you for sharing your experience—we look forward to serving you again! 😊
There customer service was too tier
There customer service was too tier. My order never came but said it did, they sent out another product no questions. Monica made my experience so enjoyable and I absolutely recommend this company and there product.
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for having the time to share your feedback. We'll be sure to share your kind words with Monica :)
Thank you for your recommendation and for choosing our products. We truly appreciate your support and look forward to serving you again!
Great product
Great product. Great customer service. Unintentionally signed up for a subscription. Was refunded kindly.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review about our product and the customer service our team provided :)
Thanks for choosing our mascara and we look forward to serving you again!
I was having issues with my order and…
I was having issues with my order and upon contacting the Company, a staff member, Claire, helped me resolve the issue
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for your wonderful review! We'll be sure to share your kind words with Claire—she'll be delighted to know her efforts were appreciated.
Thank you for choosing us. We truly appreciate your support and look forward to serving you again!
Excellent customer service
Excellent customer service! They replied to my email within hours, refunded my money 24 hrs later. I had ordered multiple items in error. I'm waiting for my item once I have tried it I will write another review.
3. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review!
We truly appreciate your patience and your kind words. We hope you love your item when it arrives, and we look forward to hearing your thoughts after you've had a chance to try it.
Thank you for choosing us!
There every step of the way
My mascara arrived with a missing brush. Once I reached out Monica got me another sent out IMMEDIATELY! Thanks girl!!!
28. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful review!
We're sorry your mascara arrived with a missing brush, but we're delighted to hear that Monica was able to get a replacement sent out immediately. We'll be sure to share your kind words with her—she'll be thrilled to know she made a positive difference.
Thank you for your patience, your support, and for giving us the opportunity to make things right. We truly appreciate you choosing us!
This mascara is HORRIBLE
This mascara is HORRIBLE! It’s gooey thick wetness. When pulling the wand out the tube sooo much mascara comes out with it. It's like a slime consistency It makes your eye lashes clump soooo bad! And it’s never dries but someone you still have bad fall out of little black balls of mascara fall over your face.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
We're sorry to hear that the mascara did not meet your expectations.
We understand how disappointing it is when a product doesn't perform as expected, and we appreciate you taking the time to share your honest feedback. Your comments regarding the formula and application have been noted and will be shared with our team as we continually work to improve our products.
If you haven't already contacted our support team, please provide your order number or the email address associated with your purchase so we can review your order and see how we can best assist you.
Thank you for bringing this to our attention.
Very understanding and helpfull and…
Very understanding and helpfull and resolved any issues I had quickly.
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thanks for sharing your feedback :)
I haven't yet received the product so…
I haven't yet received the product so no comments yet re that but just my experience dealing with them.
I thought it was an unfortunate mix up that I was charged more than 4 x what I expected. Emails back and forth they quickly explained an "error" and the promised refund duly arrived. However reading other people's reviews now I gather my experience is very very common indeed!
9. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you for taking the time to share your feedback.
We’re glad we were able to promptly respond to your concerns, explain the situation, and process your refund as promised. We understand how unexpected charges can be concerning, and we appreciate the opportunity to resolve the issue.
We also appreciate your honest comments regarding your overall experience. Customer feedback is important to us, and we take concerns seriously as we continue working to improve our customers' experience.
We hope your order arrives soon, and we appreciate the chance to serve you. Thank you again for sharing your experience.
I got fabulous customer service from…
I got fabulous customer service from this company who was Dana. Gracious and so prompt in resolving my matter. Beautiful to communicate with a very reliable company.
Denise from Australia.
6. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re delighted to hear that Dana provided you with such gracious and prompt support.
We’ll be sure to share your kind words with her —she’ll be thrilled to know her assistance made such a positive impression.
Thank you for choosing us and for taking the time to share your experience. We truly appreciate your support!
This mascara is amazing
This mascara is amazing! It lengthens lashes without leaving any residue or weighing them down. I love it. I bought four, and when my sister-in-law came over, she stole one because she thought my lashes looked fantastic!
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Lashcosmetics
Thank you so much for your wonderful feedback!
We’re very happy to know that you’re loving the mascara!
It sounds like your sister-in-law was just as impressed as we are—what a compliment! 😊 We hope she enjoys her "borrowed" mascara as much as you do.
Thank you for choosing Lash Cosmetics and for taking the time to share your experience. We truly appreciate your support!
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