Lashcosmetics Bewertungen 

This mascara is amazing! It lengthens lashes without leaving any residue or weighing them down. I love it. I bought four, and when my sister-in-law came over, she stole one because she thought my lashes looked fantastic!

The customer service was stellar! Ellie was extremely helpful in getting my account in order. From the first email to customer service to the last, Ellie stayed with me through completion. I can't wait to actually try the product!

I had a great experience with their customer service. I accidentally purchased more than I needed and had to request a refund for the surplus items. Summer was incredibly responsive, friendly, and helpful throughout the process. She replied promptly and resolved the issue quickly, making the whole experience hassle-free.

Based on the excellent service I've received so far, I'm really looking forward to trying their product once it arrives. It's reassuring to know they genuinely care about their customers and are willing to go the extra mile to help.

The service was swift and confident.

First I want to thank lash cosmetics for being so quick in solving a few issues that I had. I sent an order but received an email confirmation for 3 orders. I had accidentally sent 2 orders which were much bigger than the original one. I immediately contacted them and within a few minutes the orders were cancelled and the money refunded to my account. I also had an issue with shipping. I paid $12 for expedited shipping but didn’t receive the package until days after it was supposed to arrive. Again I contacted them and the money was refunded within minutes. I couldn’t ask for better service

So I had accidentally ordered more than I had intended without realizing.
My mistake.
I emailed to ask for a refund on the parts I didn’t want.
Sophia was just so lovely and accommodating and understood that I made a mistake and gave me a refund.
No issues at all. She was sooooo lovely.
I haven’t received the product yet, but am confident that if I had any problem it will be resolved.

Kyle was very helpful excellent service thank you

I had incorrectly checked out more items than I wanted. The fast and efficient service I recevied was exempleary. They offered alternatives, but were also very gracious when I declined. They processed my refund quickly and have been very easy to deal with.
I love the mascara's and would definitely recommend!
Ka rawe from NZ!

I am very happy with the company's products, but I contacted them after receiving and being billed for multiple items when I had only intended ordering 1 item. The support team were very attentive to my concerns and quick to offer various options. I was happy to accept their offer of a refund and very satisfied with the service they provided.

The communication from this company was great keeping me updated with regards to shipping etc

I made a wrong order, and it’s handled, promptly, professionally and with kindness

I purchased a mascara which came to @$20aud including postage. When I checked my account I had been charged inexcess of $100 for products I had no intention of ordering. When I complained I was offered 25% discount or option to return products. I do not know how they can charge for products you haven't ordered. Total scam.
I asked for reimbursement for items that I had not ordered and initially was told that the items had been shipped so could not be cancelled and I was offered 25% off those items- I declined the offer. Was then offered 50% off I declined that offer and said I was taking the matter further and suddenly I was given a refund! When the item eventually arrived it was only the mascara I ordered so the line about the items having been shipped was totally untrue! I would not deal with this unscrupulous company again!

Sadie (re)read my request and processed it all perfectly, along with polite helpful suggestions. Well done "Lash" team. Thank you.

They were very understanding of my situation when I had to cancel my order. They bent over backwards to assist me.

Ive been offered 50%. Refund still not here after 10 days. No goods yet either. The website tricks you. I did not confirm an account or additional products. Feel totally let down. Wont use again.

Duplicated my order which I did not confirm. The website is deliberately misleading and multiple payments taken via PayPal. Be warned!

Great customer service. Answers all questions right away. Looking forward to trying this product! Thanks

I could not get to the final payment page without a lot of more upsell pages popping up first. It was very hard to navigate and get to just the page to pay for 1 mascara. I ended up getting lots of mascaras and eye pencils which I had no interest in and had no idea I had paid for all these extra items. I had also signed up for a subscription which I had no idea about while trying to get to the final payment for 31.63 monthly which would be $379.56 year for up to 50% discount on new orders each month so I would have to order at least $760 a year just to recoup the $379.56 year and if the discounts are less than 50% then then this would be much more than $760 a year. Making it hard to navigate to just the payment page for 1 product is done on purpose by this company so extra things are bought which the person had no intention of doing and then having to pay $379.56 year if they do not check their credit card.

Entered after the reply from lash Cosmetics that they would like to review my account, verify my our order, and ensure your concerns regarding the additional items and membership have been properly addressed:
There has been emails back and forth from myself to Lash Cosmetics. They know all about this and how difficult is to navigate to the payment page and that the upsell on many pages on the way to the payment page that are confusing as well as the signing up for monthly membership which I had no idea I was doing. I do think their response to me on this website is to try and make it look like none of this could be true as they have already had emails from me about this and they have replied to my emails. Anyone reading this can go and make a purchase and they will see that what I have written is true. Shame on you Lash Cosmetics. After all the complaints you have received from myself and many many others you have not fixed your website payment system so that people can buy without all the many confusing upsell pages and the membership fee page on the way to simply paying for a product they are ordering.

I mistakenly ordered some items alongside my order and I reached out to the customer service and I was refunded almost immediately. That’s a very good and reliable service to me.

Good customer service , quick delivery